Progressive Solutions

What Progressive Solutions does

Progressive Solutions, Inc. (PSI), founded in 1979 and headquartered in Brea, California, develops and licenses software for municipal governments, county governments, non-profits, and select business entities across the United States. The company's flagship offering is the QuickServe Suite, an integrated collection of approximately 15 modules covering business licensing (LicenseTrack), cashiering (PaymentCentral), utility billing (UtilityExplorer), pet licensing (PetTrack), alarm permitting (AlarmTrack), parking permits and citations (ParkingTrack, TicketTrack), building permits (BuildingTrack), parcel management (ParcelTrack), code enforcement (CodeTrack), fire inspection (FireTrack), workflow management (WWWorkFlow), and mail outsourcing (MailCentral). The underlying technology is a Microsoft-based client-server architecture built on .NET, C#, SQL Server, and ODBC-compliant databases, with integrations to ESRI (GIS), NCR and Authorize.net (payment processing), Star Micronics (receipt/slip printing), Crystal Reports (BI), and various GL and police CAD systems.

PSI monetizes through quote-based software licensing subscriptions, professional services (training, customization, integration), and a contingent-fee revenue enhancement service called RevenueTrack that charges 12.5% of newly identified realized benefits, undercutting traditional audit firms at 20-25%. The company distributes through a direct sales team ([email protected], 714-671-1597), a VAR/reseller channel, and its Microsoft Gold Certified Partner relationship. With 50+ customers, 25+ year retention for several accounts, and a second office in Charles Town, West Virginia, PSI operates as a small, privately-held domain specialist with deep switching costs but limited scale.

Name

Progressive Solutions

Legal name

Progressive Solutions, Inc.

Website

https://progressivesolutions.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1–10 employees

Short description

Progressive Solutions, Inc., founded in 1979 and based in Brea, CA, provides the QuickServe Suite of integrated municipal government software (licensing, billing, cashiering, permitting, enforcement) to 50+ US cities, counties, and non-profits on a Microsoft .NET/SQL Server stack.

Ownership category

akta.pro rank

Product category

Municipal Government Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Digital Development & ICT4D / GovTech Technical Assistance (BPADAEAL)

Keywords

• Municipal government software
• Business licensing software
• Utility billing systems
• Revenue enhancement services
• Permit management software

Headquarters

HQ city

Alexandria

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licensing: PSI provides custom software applications and software licenses for municipalities, county governments, non-profits and business entities. Software is developed to each client's specifications with standard templates modified for individual client deployment.
2. RevenueTrack Contingent Fees: PSI charges 12.5% of newly identified realized benefits for revenue enhancement/recovery services, compared to 20-25% charged by traditional audit firms. Implementation costs may be paid from realized benefits.
3. Professional Services: Services include software training, on-site training, system support, software demonstrations, integration with existing third party software, and customization services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Progressive Solutions develops and sells the QuickServe Suite, an integrated set of municipal government software modules covering business licensing, utility billing, cashiering, pet licensing, alarm permitting, parking permits, citation management, fire inspection, parcel management, code enforcement, building permits, and citizen workflow. The software is sold primarily to cities, counties, police departments, non-profits, and business entities across the United States, with payment processing extended via a PaymentProcessing API (IVR and web) and revenue recovery delivered through a contingent-fee RevenueTrack service.

Product overview

Progressive Solutions offers a unified software platform for municipal government operations centered around the QuickServe™ Suite, which combines multiple integrated modules. The core products include LicenseTrack™ for business licensing with integrated tax forms, PaymentCentral™ for centralized cashiering, and UtilityExplorer™ for utility billing. Additional modules include PetTrack™ for pet licensing, AlarmTrack™ for alarm permitting and false alarm billing, ParkingTrack™ for parking permits, TicketTrack™ for parking citations, FireTrack™ for fire inspection, ParcelTrack™ for parcel management, CodeTrack™ for code enforcement, BuildingTrack™ for building permits, and WWWorkFlow™ for workflow management. PaymentProcessing™ provides API access for IVR and web payments, while RevenueTrack™ offers revenue enhancement services. All products are designed for Windows environments with ODBC-compliant databases and support Microsoft technology standards.

Differentiator

Problem solved

Functional benefit

Brands

• QuickServe Suite: A comprehensive software suite for municipal government operations, including Business License software, False Alarm Billing software, Utility Billing software, and Parking Permitting software.
• LicenseTrack
• PaymentCentral
• UtilityExplorer
• PetTrack
• ParkingTrack
• AlarmTrack
• CodeTrack
• BuildingTrack
• ParcelTrack
• TicketTrack
• FireTrack
• RevenueTrack
• PaymentProcessing
• WWWorkFlow
• MailCentral

Products and services

• QuickServe Suite Integrated suite of municipal government software modules covering licensing, utility billing, cashiering, parking, alarm, pet, fire, code, building, and parcel operations for cities, counties, and non-profits.
• LicenseTrack Business licensing software with integrated tax forms, address validation, customizable fields and reports, supporting business license issuance, renewal, and compliance tracking for municipal governments.
• PaymentCentral Centralized cashiering solution integrating with other PSI software applications to eliminate double entry of receipts, with single-screen transaction display, automated receipt posting, and multi-drawer support.
• UtilityExplorer Utility billing system for municipal services such as water, trash, and sewer with table-driven rate structures, extensive reporting, workorder subsystem, and meter reading interface support.
• PetTrack Browser-based pet licensing program accessible via computer, tablet, or smartphone with automatic fee calculation, shelter software import, animal enforcement case management, and online application and renewal capabilities.
• AlarmTrack Alarm permitting and false alarm billing system with automated follow-up processing, unlimited contacts, audit trails, customizable correspondence, online credit card payment processing, and integration with police CAD systems (RIMS, Tiburon).
• ParkingTrack Parking permit management system for tracking, issuing, and renewing various parking permits with automated follow-up processing, unlimited permitted vehicles per account, and web payment module integration.
• TicketTrack Parking citation issuance and tracking system with digital issuance capability, handheld device support via .NET Compact Framework, California DMV communications, and IVR/web payment integration.
• FireTrack Fire inspection and permitting system capable of tracking weed abatement, generating custom reports, case management, and automatic handling of calculations and fines.
• ParcelTrack Advanced parcel management and assessment processing system with unlimited search methods, ad hoc reporting, ESRI mapping integration, and inspection processing for hazardous materials and code enforcement.
• CodeTrack Code enforcement software with case management, mobile field deployment, embedded mapping functionality, direct Microsoft Outlook integration, and complete integration with PaymentCentral cashiering.
• BuildingTrack Building permit system integrating parcel management and code enforcement with GIS functionality for aerial photographs, parcel plotting, and searches, supporting ESRI geographic engine integration.
• RevenueTrack Revenue enhancement service that automates identification, invoicing, receivables, and delinquency processes to recover unreported or misallocated revenue for municipalities, priced at 12.5% of newly identified realized benefits versus 20–25% charged by traditional audit firms.
• PaymentProcessing API API providing Interactive Voice Response (IVR) and Interactive Web Response access to PSI systems and third-party billing systems for ticket sales, utility payments, parking tickets, and other municipal payments, with PCI compliance documentation.
• WWWorkFlow Web-based workflow and citizen relationship management system with role-based security, 128-bit encryption, unlimited tasks and notations, and configurable department and request tracking.
• MailCentral Mail outsourcing toolset for managing outsourced mailings with point-and-click interface, PDF document insertion, postal discount optimization, and transmission confirmation tracking.

Quantifiable outcome

• RevenueTrack identified over $200,000 in revenue owed to City of San Bernardino within first 3 months of operation
• +4 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core, secondary and minor.

• MicrosoftcoreTechnology or IntegrationPSI is a Gold Certified Microsoft Partner having displayed competency and expertise with Microsoft technologies including Windows, SQL Server, and Office. PSI software incorporates Microsoft standards to ensure reliable, robust and progressively improving software.
• NCRcoreTechnology or IntegrationNCR is PSI's preferred credit card gateway provider, enabling secure payment processing for municipal transactions through their QuickServe and PaymentCentral systems.
• Authorize.netsecondaryTechnology or IntegrationAuthorize.net serves as PSI's legacy credit card gateway provider, supporting payment processing for ticket sales, utility payments, parking tickets, and other municipal payments.
• Star MicronicssecondaryTechnology or IntegrationStar Micronics provides thermal and impact printing solutions for PSI products, especially PaymentCentral. Their SCP700 combo printer combines thermal receipt printing with impact slip printing capabilities.
• CLGVR (California League of Government Revenue Agencies)minorGTM or Marketing PartnerCLGVR is an association of California local government revenue agencies and serves as one of the best sources for information regarding local revenue practices and for business registration networking opportunities.
• IBLE (International Business Licensing Officials)minorGTM or Marketing PartnerIBLE is a community of government administration, business licensing, and code enforcement officials providing networking and industry information opportunities.
• CAFO (California Association of Municipal Finance Officers)minorGTM or Marketing PartnerCAFO members consist of California local government finance officers providing relevant field information and networking opportunities with other finance officers.
• ESRIsecondaryTechnology or IntegrationESRI provides geographic information system (GIS) mapping functionality that PSI integrates with its products including LicenseTrack, ParcelTrack, and CodeTrack for parcel visualization and geographic analysis.
• Software Directory ListingsminorGTM or Marketing PartnerPSI maintains listings in software directories that provide screen shots, detailed descriptions, and pricing info including Made in USA product directory.

Scale indicators3 records

Recent moves1 record

Expansion highlights5 records

Broad incumbents

• CivicPlus: Established municipal software platform offering civic engagement, website, permitting, and code enforcement products. Broad incumbent overlapping with PSI's citizen-facing modules (WWWorkFlow, CodeTrack, LicenseTrack web renewals).
• Granicus: Government experience and digital communications platform serving municipalities with meeting management, citizen notifications, and service request workflows. Adjacent but broader than PSI's WWWorkFlow and PaymentCentral.
• Tyler Technologies: Largest US GovTech incumbent (NYSE: TYL) offering a broad municipal suite including ERP, payments, permitting, and citizen services across thousands of jurisdictions. Overlaps with PSI's QuickServe modules but operates at vastly greater scale.

Direct peers

• Caselle: Municipal government software vendor providing utility billing, accounting, payroll, and payment processing to small and mid-sized cities. Directly comparable to PSI in scale, customer profile, and product scope.
• Accela: Cloud-native civic engagement and government platform offering licensing, permitting, and code enforcement solutions. Directly competes with PSI's LicenseTrack, BuildingTrack, and CodeTrack in mid-market municipalities.
• CentralSquare Technologies: Direct competitor serving city and county governments with public administration, finance, utility billing, and public safety software — most directly overlapping with PSI's LicenseTrack, UtilityExplorer, AlarmTrack, and PaymentCentral offerings.
• Springbrook Software: Municipal-focused vendor of utility billing, finance, payroll, and citizen payment software for small and mid-sized cities and special districts. Closely comparable to PSI's UtilityExplorer and PaymentCentral footprint.
• Edmunds GovTech: Provides financial management, utility billing, payroll, and citizen self-service software to small and mid-sized municipalities. Same niche, same customer size, and overlapping product surface as PSI's QuickServe Suite.

Emerging players

• OpenGov: Cloud-native GovTech platform serving municipal budgeting, procurement, permitting, and asset management. Emerging player with modern UX and SaaS delivery that pressures legacy municipal software vendors like PSI.
• Municode (Municity / MuniLogic): Provides municipal codification, agenda management, and Municity permitting/licensing software to small and mid-sized cities. Niche overlap with PSI's LicenseTrack and CodeTrack for municipalities seeking modern cloud alternatives.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pregresiv-solutions

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Progressive Solutions