Community Options

What Community Options does

PrimeCare, Inc., an affiliate of Community Options, is a Connecticut-based 501(c)(3) non-profit organization founded on July 1, 1991, that provides residential, day, employment, healthcare, transportation, and self-advocacy services to individuals with intellectual and developmental disabilities (ID/DD). The organization operates 22 locations across Connecticut — 19 Community Living Arrangements (group homes) licensed by the Connecticut Department of Developmental Services, plus 3 Day Programs (2 in the Waterbury area, 1 in the Hartford area). Service delivery is anchored in government referrals: nearly all intake flows through Connecticut DDS and Connecticut Department of Social Services, supplemented by individual and family contributions. Headquarters are at 562 Watertown Avenue Suite 3, Waterbury, CT, under President Richard Smyle, MBA.

The portfolio spans the full continuum of ID/DD services: residential group homes with specialized health/safety accommodations and 24/7 staffing; day support programs offering socialization, volunteer activities, and community recreation; group and individual supported employment; healthcare delivered by a nursing team (RNs and Director of Health Services on-call 24/7), a Behavior Specialist, and external consultants including PT, OT, Speech, nutritionist, LCSW, and psychiatrist; wheelchair-adapted transportation; state-mandated staff training; and self-advocacy programming. The underlying technology layer is Therap Services, LLC — a HIPAA-compliant, CCHIT-certified web-based developmental disabilities EHR — used for documentation, training management (TMS), electronic medication administration records (EMAR), and the Health Tracking module (vital signs, seizure tracking, immunizations, blood glucose). This is a third-party platform; PrimeCare operates no proprietary technology of its own.

The business model is government-contract funded managed services. Revenue is derived primarily from per-person/per-diem Medicaid-funded contracts with CT DDS and CT DSS, with a small residual from individual and family contributions. The go-to-market motion is referral-driven through state agencies and community providers — there is no commercial sales force or direct-to-consumer marketing channel. Customer concentration is therefore structurally high: two state agencies represent effectively all purchasing power, with no disclosed revenue figures, audited financials, or Form 990 in the input data.

Name

Community Options

Legal name

PrimeCare, Inc.

Website

https://primecareinc.org

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

PrimeCare, Inc. is a Connecticut-based 501(c)(3) non-profit, founded 1991, that operates 19 licensed group homes and 3 day programs providing residential, employment, healthcare, and self-advocacy services to individuals with intellectual and developmental disabilities, funded primarily through Connecticut state agency contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Princeton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Contract Funding: PrimeCare receives funding from Connecticut Department of Developmental Services (DDS) and Connecticut Department of Social Services (DSS) to operate group homes, day programs, and support services for individuals with intellectual and developmental disabilities.
2. Individual and Family Contributions: The organization receives contributions from individuals and families served, supplementing government funding for programs and services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

PrimeCare, Inc. (an affiliate of Community Options) operates a portfolio of human services for individuals with intellectual and developmental disabilities across Connecticut, including 19 licensed Community Living Arrangement group homes, 3 Day Programs, supported employment services, 24/7 nursing and behavioral health care, wheelchair-accessible transportation, staff training, and self-advocacy programs. Funding flows primarily through state contracts with the Connecticut Department of Developmental Services and the Connecticut Department of Social Services, supplemented by contributions from individuals and families served.

Product overview

PrimeCare, Inc. (an affiliate of Community Options) operates a portfolio of human services for individuals with intellectual and developmental disabilities in Connecticut. The core service offerings consist of 19 Community Living Arrangements (group homes) and 3 Day Programs providing residential care, day support, and employment services. These are supported by integrated software solutions including Therap Services EHR, Training Management System, Electronic Medication Administration Record, and Health Tracking module. Additional services include Health Care (nursing and behavioral health), Transportation, Staff Training, and Self-Advocacy programs. The organization functions as a 501(c)(3) non-profit with funding from Connecticut Department of Developmental Services and Connecticut Department of Social Services.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Living / Group Homes Community Living Arrangements providing residential care in 19 group homes across Connecticut for individuals with intellectual and developmental disabilities, with specialized health and safety accommodations and 24/7 professional staff support.
• Day Programs

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Therap Services, LLCcoreTechnology or IntegrationTherap Services is the national leader in Web-Based Developmental Disabilities Software for Documentation, Reporting and Communication in HCBS, Residential, ICFs and other ID/DD service settings. PrimeCare uses Therap for Training Management System (TMS), Electronic Medication Administration Record (EMAR), and Health Tracking modules. The software is HIPAA compliant and certified by CCHIT (Certification Commission for Health Information Technology).
• Connecticut Department of Developmental ServicescoreOthersState government agency that provides primary funding for PrimeCare's programs and services. Regulates and licenses Community Living Arrangements operated by PrimeCare.
• Connecticut Department of Social ServicescoreOthersState government agency that provides funding for PrimeCare's programs serving individuals with developmental disabilities.
• Connecticut Community Providers AssociationsupportingStrategic or Co-development PartnerIndustry association for community providers in Connecticut that supports networking, best practices, and advocacy for organizations serving individuals with developmental disabilities.

Scale indicators4 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Ability Beyond: CT and NY non-profit operating group homes, day programs, and employment services for individuals with IDD. Direct peer operating in the same Connecticut DDS ecosystem with an overlapping service portfolio.
• Sunrise Northeast: Non-profit in Connecticut providing residential, day, and supported employment services for individuals with IDD. Direct peer competing for the same CT DDS/DSS contracts.
• Marrakech, Inc. Connecticut-based non-profit providing residential, day, and employment services to individuals with IDD. Direct peer—same state, same funder (CT DDS), same service mix, and comparable scale.
• Mosaic: National non-profit providing residential, day, and employment services for people with IDD. Operates the same service model across multiple states, providing a scaled national comparison for PrimeCare's CT operations.
• The Arc Connecticut: State chapter of The Arc, providing advocacy, residential, and day services to people with IDD in Connecticut. Competes for the same DDS referrals and overlapping program funding.
• SARAH Inc. Connecticut-based non-profit providing residential, day, and clinical services for individuals with IDD. Geographic and service-mix peer competing for the same DDS-referred clients.

Broad incumbents

• Devereux Advanced Behavioral Health: National non-profit operating residential, day, and behavioral health programs for individuals with IDD and behavioral challenges. Broader scope and scale, but directly comparable clinical and residential model.
• BrightSpring Health Services: Public, diversified home and community-based services provider with significant IDD/behavioral health offerings. Broad incumbent competing for similar Medicaid HCBS contracts at national scale.
• Sevita Health (formerly The MENTOR Network): Large national provider of IDD and behavioral health residential and day services. Broad incumbent demonstrating the scaled, multi-state version of PrimeCare's service model.

Others

• Therap Services, LLC: Web-based EHR/documentation vendor used by PrimeCare and the broader IDD provider ecosystem. Important adjacent technology counterpart, not a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• LinkedInlinkedin.com/company/community-options-inc.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Options