Newington Emergency Medical Services

What Newington Emergency Medical Services does

Newington Emergency Medical Services (NEMS) is an independent, all-volunteer, 501(c)(3) non-profit ambulance service headquartered at 71 John H. Steward Drive, Newington, Connecticut. Founded in 1969 as the Newington Volunteer Ambulance Corps and rebranded in 2015, NEMS delivers 911 emergency medical response and ambulance transport to the residents and visitors of the Town of Newington, with coverage from 6pm to 6am Monday through Friday and 24-hour coverage on weekends and holidays. The organization also provides event medical standby services for community events, sporting events, and festivals; fire rehabilitation support; mass casualty incident response; and CPR, First Aid, and AED training programs for the public. Operations are governed by a volunteer command team consisting of a Chief and two Assistant Chiefs, with the broader membership contributing over 10,000 service hours annually.

NEMS operates a fleet of four ambulances (Units One through Four, comprising Ford E-450 Type III, Mercedes Sprinter Type II, and additional Type III units) plus a 2006 Ford Expedition staff vehicle, dispatched through the Town of Newington's 911 system. Underlying technology is conventional and operational rather than differentiated: WhenToHelp is used for member shift scheduling, Certified Ambulance Group handles patient billing and insurance claims at state-regulated rates set by the Connecticut Department of Public Health under CGS § 19a-179-21, eServiceTech powers the online bill-pay and donation portal, and PartnerHQ enables charitable giving through the Travelers Championship Birdies for Charity program. The organization is HIPAA-compliant in its handling of patient health information.

The business model blends three revenue streams. Patient billing for emergency ambulance transports follows the state-mandated rate schedule and is processed by Certified Ambulance Group, which also manages payment plans and collections. Tax-deductible donations from individuals, organizations, and programs such as Birdies for Charity (which matches contributions at an additional 15% with no administrative fees) fund medical supplies, equipment, and member training. Fee-based event standby services provide a third commercial stream for community events. Because all clinical and operational labor is volunteered, NEMS avoids the payroll burden that dominates the cost structure of for-profit and municipal EMS operators, giving it a structurally low cost base relative to its scale.

Name

Newington Emergency Medical Services

Legal name

Newington Emergency Medical Services

Website

https://newingtonems.com

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

51–100 employees

Short description

Newington Emergency Medical Services is an all-volunteer, 501(c)(3) non-profit ambulance service providing 911 emergency response, event standby, and community training to residents and visitors of the Town of Newington, Connecticut, funded through state-regulated transport billing, donations, and event fees.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Medical Emergency Response & On-site First Aid/Paramedics (BPABANAG)

Keywords

• Emergency medical services
• Ambulance transport
• Community training programs
• Event medical standby
• Volunteer first response

Headquarters

HQ city

Newington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Patient Billing: Billing for emergency ambulance transports. Rates are set by the Connecticut Department of Public Health per CGS § 19a-179-21. Billing handled by Certified Ambulance Group.
2. Donations: Tax-exempt donations from individuals and organizations supporting the 501(c)(3) non-profit. Donations go toward medical supplies, equipment, and member training.
3. Event Standby Services: Fee-based ambulance standby service for community events, sporting events, festivals, and large public activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Newington EMS is an all-volunteer, non-profit ambulance service that provides 911 emergency medical response and ambulance transport to residents and visitors of Newington, CT. Its core offerings include 911 emergency response, event medical standby coverage, community CPR/First Aid/AED training, fire rehabilitation support, and mass casualty incident response, supported by a fleet of four ambulances and one staff vehicle.

Product overview

Newington Emergency Medical Services operates as a single-service EMS organization providing emergency medical response and ambulance transport. The core offering is 9-1-1 emergency response services supplemented by event medical standbys, community training programs (First Aid, CPR, AED), fire rehabilitation, and mass casualty incident response capabilities. Additional services include an online donation platform and patient billing services. The organization maintains a fleet of four ambulances and one staff vehicle, responding from headquarters at 71 John H. Steward Drive, Newington, CT.

Differentiator

Problem solved

Functional benefit

Products and services

• 9-1-1 Emergency Response Services Emergency medical response to 9-1-1 calls providing ambulance transport to the closest appropriate hospital for residents and visitors of the Town of Newington, CT.
• Event Medical Standby Services On-site ambulance and EMS coverage for community events, sporting events, festivals, and large public activities, with ambulances staffed at various events throughout the year.
• Community Training Programs (CPR, First Aid, AED) Public education and training services including First Aid, CPR, and AED certification courses designed to equip community members with emergency response skills.
• Fire Rehabilitation Services Support services provided to firefighters during fire operations, including rehabilitation and medical monitoring.
• Mass Casualty Incident Response Emergency response capability for mass casualty incidents, coordinated with regional emergency management systems.
• Online Donation Platform Online donation platform enabling tax-deductible contributions to support NEMS operations, equipment purchases, medical supplies, and member training.

Named customers1 record

Segments2 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Certified Ambulance GroupcoreOthersBilling agency handling patient billing and collections for Newington EMS. Contact: 1-800-336-6402 or 860-257-9201, P.O. Box 290184, Wethersfield, CT 06129-0184. Manages payment plans, insurance claims, and bill inquiries.
• Travelers Championship Birdies for CharityminorGTM or Marketing PartnerCharitable giving program through the Travelers Championship. Supports Newington EMS, active-duty and retired military members, children of fallen service members, and first responders. Donations matched at additional 15% with no administrative fees.
• WhenToHelpcoreTechnology or IntegrationMember scheduling platform used for volunteer shift management and scheduling.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• American Medical Response: Largest private ambulance and EMS provider in the U.S., offering 911 response, interfacility transport, and event medical services across multiple states. Directly comparable to NEMS in service mix, but operates at national scale with paid staff rather than volunteers.
• Falck USA: Global ambulance and healthcare services provider with significant U.S. EMS operations. Comparable in core service offerings (911, interfacility, event medical), but operates as a large paid commercial enterprise versus NEMS's nonprofit volunteer model.

Emerging players

• Community EMS: Regional private EMS provider in the Midwest offering 911 response and interfacility transport. Comparable in service scope and event-medical offering, though differs in geographic footprint and paid staffing model.

Direct peers

• East Hartford Fire Department EMS: Municipal fire-based EMS service in a neighboring Connecticut town providing 911 response and community education. Comparable to NEMS in function, customer base (CT municipality), and EMS scope.
• Wethersfield Volunteer Ambulance Association: Independent volunteer ambulance association serving a neighboring CT town. Closest structural match to NEMS: nonprofit, volunteer-driven, community-funded, 911-focused EMS provider.
• West Hartford Fire Department EMS: Municipal EMS provider in a neighboring CT town operating 911 ambulance response and community programs. Functionally aligned with NEMS though run as a paid municipal service rather than independent nonprofit.
• Berlin Fire / EMS: Nearby CT town offering emergency medical response with similar community-embedded service model. Provides a relevant comparison for NEMS's potential municipal integration or continued independent operation.

Regional players

• Cataldo Ambulance Service: Massachusetts-based private EMS provider delivering 911 response, critical care transport, and event standby. Comparable in service scope to NEMS, but operates in a different (adjacent New England) geography with paid staff.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/NewingtonEMS
• LinkedInlinkedin.com/company/newington-volunteer-ambulance
• Instagraminstagram.com/newingtonems
• Xx.com/newingtonems

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Newington Emergency Medical Services