CiSGA

What CiSGA does

CiSGA (Centro de Innovación de Servicios Gestionados Avanzados, S.L.) is a Spanish IT and telecommunications services provider headquartered at the PCTCAN technology park in Santander, Cantabria, and operating as the IT services and datacenter subsidiary of the Grupo Ambar telecommunications conglomerate (which also includes Ambar Telecomunicaciones, Ambar Seguridad y Energía, and Iberambar). Founded in 2011, the company positions itself as an 'integrador independiente' — a vendor-agnostic systems integrator maintaining agreements with 12+ leading technology manufacturers — and delivers end-to-end TIC solutions across IT infrastructure (storage, compute/virtualization, backup, cloud, security), professional services (consulting, design, engineering), outsourcing (IT outsourcing, BPO, service desk, ITaaS) and data center operations (IaaS, PaaS, hosting/housing, VDI, unified communications, CCTV, access control), underpinned by ISO 9001, 14001, 20000-1 and 27001 certifications.

The company's commercial focus is anchored in long-term public-sector contracts, most notably a renewed Centro de Atención al Usuario (CAU) service for the SACYL healthcare system of Castilla y León (€13M over five years through 2030, supporting 40,000+ users across 3,910 health centers with 224,500 calls handled in 2024 at >95% resolution) and an ongoing IT service contract with Spain's Ministry of Culture renewed through November 2026. Private-sector engagements include a strategic colocation with Repsol Electricidad y Gas (which occupies ~1,000 m² of the CiSGA building with a renewable-energy control center) and a pre-commercialization data-center project with Luxembourg-based ETIX involving €9M of planned investment. Revenue is generated primarily through multi-year managed service contracts, project-based professional services and recurring IaaS/PaaS subscriptions from the company-operated data center, with pricing not publicly disclosed and sales executed via direct enterprise/B2B relationships.

The company's innovation pipeline is led by PROTWIN, a €950K public-private collaboration with Centro Tecnológico CTC (CPP2023-010669, funded by MICIU/AEI and FEDER EU) to develop a digital twin service combining simulation, AI, 3D modeling and real-time analytics for critical infrastructure protection, alongside the earlier ARES R&D project on remote virtual agents for IoT device support in healthcare environments. The 'Pyme Innovadora' seal has been held continuously since 2016 and renewed most recently through February 2028. Day-to-day operations are led by CEO Pablo Gómez and Director General Roberto García.

Name

CiSGA

Legal name

Centro de Innovación de Servicios Gestionados Avanzados, S.L.

Website

https://cisga.es

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

CiSGA is a Spanish IT services and datacenter subsidiary of Grupo Ambar, providing end-to-end managed IT, outsourcing, consulting and data center services to public-sector and enterprise clients (notably Spain's Ministry of Culture and SACYL healthcare) from its Santander headquarters.

Ownership category

akta.pro rank

Product category

Managed IT Services and IT Infrastructure

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYHDABANAA

Data Center Operations & Managed Services (Remote Hands, NOC/SOC)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Data Center Operations & Management

SECONDARYBPAMAOAC

System Integration & Connectors

Business & Public Services/Web, Mobile & Digital Platforms/API Platforms, Integration & Developer Tools

Keywords

• Managed IT services
• IT infrastructure solutions
• Data center services
• IT consulting outsourcing
• Public sector IT

Headquarters

HQ city

Viella

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services & Outsourcing: Long-term managed service contracts including IT outsourcing, BPO, service desk, ITaaS and workstation support for public sector and enterprise clients. Contracts are multi-year (e.g., SACYL until 2030, Ministry of Culture through Nov 2026).
2. Public Sector Service Contracts: Fixed-value multi-year public tenders, e.g., €13M over 5 years for the SACYL Centro de Atención al Usuario contract. Pricing is project-based with contracted staff and SLAs.
3. Data Center Services (IaaS, PaaS, Hosting/Housing, VDI, Backup, Unified Comms): Recurring infrastructure-as-a-service and platform services delivered from the CiSGA datacenter, including Hosting/Housing, VDI, backups, unified communications, CCTV and access control.
4. IT Consulting, Design and Engineering Projects: One-time and project-based professional services: IT consulting, systems design and planning, engineering and implementation of technological projects. Often paired with multi-year support.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

CiSGA is an independent Spanish systems integrator (integrador independiente) that delivers end-to-end IT and telecommunications solutions spanning IT infrastructure (storage, compute, virtualization, backup, cloud, security), professional services (consulting, design, engineering), outsourcing (IT outsourcing, BPO, service desk / 24x7x365 CAU, ITaaS), and data center services (IaaS, PaaS, Hosting/Housing, VDI, unified communications, CCTV, access control). It primarily serves Spanish public-sector clients through multi-year managed-service contracts, with select private-sector enterprise engagements, and is developing innovative products such as the PROTWIN digital-twin service for critical infrastructure protection.

Product overview

CiSGA (Centro de Innovación de Servicios Gestionados Avanzados) is an integral Spanish IT and telecommunications services provider organized as a portfolio of modular offerings rather than a single unified product. Its portfolio spans three pillars: (1) IT Infrastructure solutions — Almacenamiento, Cómputo y Virtualización, Backup & Recovery, Cloud Computing, Seguridad TI, and Equipamiento TIC; (2) Professional Services — Consultoría TIC, Diseño y Planificación de Sistemas TIC, and Ingeniería e Implantación de Proyectos; (3) Outsourcing — Externalización de Servicios TIC, BPO, Service Desk, and ITaaS; plus (4) Operation & Supervision services — Centro de Atención al Puesto de Trabajo and Servicios Profesionales de Gestión de Datacenter. Underpinning these is a Data Center facility at PCTCAN (Santander) offering PaaS, IaaS, Hosting/Housing, Service Platforms, VDI, Backup y Respaldo, Comunicaciones Unificadas, CCTV, and Control de Accesos. The most notable innovation product is the PROTWIN Digital Twin Service, an R&D initiative to simulate the protection level of critical infrastructures using AI, 3D modeling, and real-time analytics, co-developed with Centro Tecnológico CTC and funded under the CPP2023-010669 program. CiSGA also operates a 24x7x365 Centro de Atención a Usuarios (CAU) for major public-sector clients including the Spanish Ministry of Culture (since 2019, renewed through November 2026) and the Castilla y León healthcare system (SACYL) through 2030.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Consulting (Consultoría TIC) Technology consulting service where qualified consultants analyze customer situations and needs, design ICT strategies aligned with business models, and develop action plans to resolve IT problems. Aimed at organizations seeking strategic IT guidance.
• IT Systems Design and Planning (Diseño y Planificación de Sistemas TIC) Design and planning of IT systems as a standalone professional service, providing clients with structured technical blueprints before implementation.
• Engineering and Project Implementation (Ingeniería e Implantación de Proyectos) End-to-end engineering and implementation of IT and telecommunications projects, providing deployment execution for clients.
• IT Service Outsourcing (Externalización de Servicios TIC) Outsourcing of clients' IT services providing cost control, infrastructure modernization, security guarantees, and increased competitiveness.
• Business Process Outsourcing (BPO) Delegation of business processes to CiSGA as a specialized technology partner, freeing client organizations to focus on core activities.
• IT Service Desk / Centro de Atención al Usuario (CAU) 24x7x365 24x7x365 user service center that manages, controls and resolves incidents, queries and requests related to corporate IT and communications systems. Deployed for public-sector clients such as SACYL (€13M, 2025–2030) and Spain's Ministry of Culture (since 2019, renewed through November 2026).
• IT as a Service (ITaaS) Flexible IT-as-a-Service operating model aimed at telecommunications companies and other organizations seeking significant organizational value through service-level-driven IT delivery.
• Workstation Help Desk (Centro de Atención al Puesto de Trabajo) End-user workstation support service providing on-site personnel and management tools for day-to-day IT operations.
• Professional Data Center Management Services Professional services covering the facilities, operations, and infrastructure support of client datacenters.
• Cloud Computing Services Cloud computing services including 24x7x365 technical support, advanced monitoring, software configuration, periodic follow-up calls, customizable firewalls, management panel, security patches, OS maintenance and real-time statistics. Includes PaaS, IaaS, and managed hosting offerings.
• Enterprise Storage Solutions Future-oriented enterprise data storage solutions provided as part of CiSGA's IT infrastructure portfolio.
• Compute and Virtualization Solutions Compute and virtualization solutions enabling server consolidation and virtualized workloads as part of CiSGA's IT infrastructure offerings.
• Backup & Recovery Services Data backup and disaster recovery services designed to prevent information loss and ensure business continuity.
• IT Security Solutions Cybersecurity and data protection solutions covering security strategies to prevent cyberattacks against companies and institutions.
• IT Infrastructure Equipment Supply (Equipamiento TIC) IT infrastructure equipment provisioning including hardware supply as part of CiSGA's comprehensive IT infrastructure offering.
• Infrastructure as a Service (IaaS) Infrastructure-as-a-Service offering delivered from the CiSGA datacenter at PCTCAN, Santander.
• Platform as a Service (PaaS) Platform-as-a-Service offering delivered from the CiSGA datacenter at PCTCAN, Santander.
• Hosting / Housing Services Hosting and colocation (housing) services allowing clients to host their equipment in CiSGA's datacenter facilities.
• Virtual Desktop Infrastructure (VDI) Centralized virtual desktop provisioning from CiSGA's datacenter.
• Unified Communications Unified communications service delivered from CiSGA's datacenter portfolio.
• Datacenter Backup and Restore Datacenter-level backup and restore services complementing CiSGA's broader backup & recovery solution.
• CCTV Video Surveillance CCTV video surveillance service within CiSGA's datacenter portfolio for physical security.
• Access Control Access control service within CiSGA's datacenter portfolio for physical security management.
• PROTWIN Digital Twin Service Digital-twin service that simulates the protection level of critical infrastructures, combining advanced simulation, AI, 3D modeling, and real-time data analysis (Kafka + AWS Kinesis) to identify vulnerabilities and optimize strategic decision-making. Pilot use case: a data processing center (CPD).

Quantifiable outcome

• SACYL service handled 224,500 calls in 2024 (615/day) with a resolution rate above 95% and zero service outages since 2021.
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• Grupo Ambar (Ambar Telecomunicaciones, Ambar Seguridad y Energía, Iberambar)flagshipStrategic or Co-development PartnerCiSGA (Centro de Innovación de Servicios Gestionados Avanzados) is the IT services and datacenter arm of Grupo Ambar, alongside Ambar Telecomunicaciones, Ambar Seguridad y Energía and Iberambar. The group shares facilities at PCTCAN and operates 10 centers across Spain and Portugal.
• CTC (Centro Tecnológico)coreStrategic or Co-development PartnerJoint consortium with CiSGA on the PROTWIN 'Digital Twin service for the simulation of the PROtection level of infrastructures' project (CPP2023-010669), budget €950,000 over 36 months from December 2024. Co-developing digital-twin platform combining AI, 3D modeling and real-time data analysis.
• ETIX (Luxembourg)coreStrategic or Co-development PartnerPre-commercialization data center project with the Luxembourg multinational ETIX; investment planned in four tranches totaling €9 million with the creation of 60 jobs; pending decision on Cantabria vs another region.
• Media Interactiva (Certinet / Certiport)minorGTM or Marketing PartnerAgreement signed in January 2019 via the Certinet project (in collaboration with the Bilbao Chamber of Commerce) making CiSGA an examining agent under the official Certiport program, promoting Microsoft Office Specialist certifications in vocational training in Cantabria.
• Technology manufacturer partners (12 logos displayed — e.g., the footer 'Nuestros partners tecnológicos' showcases 12 partner brands across storage, compute, virtualization, backup, cloud, security and infrastructure categories)coreTechnology or IntegrationCiSGA maintains agreements with the leading technology manufacturers in the market, enabling it to operate as an independent systems integrator ('integrador independiente'). The website displays a 'Nuestros partners tecnológicos' section with 12 partner logos. CiSGA's engineers and consultants hold certifications from these manufacturers.
• Gobierno de Cantabria (Government of Cantabria)coreStrategic or Co-development PartnerLong-standing public-private collaboration with the Government of Cantabria, including joint I+D+i projects in PCTCAN. The regional Vice President has publicly endorsed the company's growth plans. CiSGA executes technology projects for the regional government.
• Repsol Eléctrica y Gas (Repsol Electricidad y Gas)coreStrategic or Co-development PartnerRepsol Electricidad y Gas inaugurated its new Santander offices in 2019 inside the CiSGA building at PCTCAN, sharing the building with Ambar's datacenter; the site houses a control center managing part of Repsol's renewable generation assets (wind farms and photovoltaic parks).

Scale indicators11 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• T-Systems Iberia: European IT services and datacenter subsidiary of Deutsche Telekom, active in Spain with cloud, managed services and public-sector offerings. Comparable to CiSGA on datacenter, managed services and public-sector IT outsourcing, as part of a large European telecom group.
• Indra: Spain's largest IT services and systems integrator, serving national ministries, regional governments, healthcare systems and defense. Directly comparable to CiSGA on Spanish public-sector IT tenders, but at substantially greater scale and with a much broader portfolio including defense and transport.
• Accenture España: Global IT services and consulting firm with a Spanish practice covering cloud, infrastructure, security and managed services for public-sector and enterprise clients. Comparable to CiSGA on enterprise IT services and public-sector tenders, with much larger delivery capacity.
• Everis (NTT Data): Spanish-origin IT consulting and services firm acquired by NTT Data, providing outsourcing, BPO, system integration and managed services to public-sector and enterprise clients. Comparable to CiSGA on public-sector IT outsourcing and BPO, now part of a global IT services group with substantially larger resources.
• Capgemini España: Global IT services and consulting group with a significant Spanish operation serving public-sector and enterprise clients on cloud, infrastructure, BPO and digital transformation. Comparable to CiSGA on managed services, cloud and public-sector IT, but with global scale and broader service breadth.
• Telefónica (Telefónica Tech / Telefónica España): Spain's incumbent telecom operator with a large IT services and managed-services arm (Telefónica Tech) covering cloud, security, datacenter and outsourcing for public-sector and enterprise clients. Comparable to CiSGA on managed services, datacenter and public-sector contracts in Spain, but at vastly greater scale and as part of a telecom carrier portfolio.
• Atos Iberia: European IT services group with a Spanish practice covering cloud, datacenter, managed services, security and public-sector digital transformation. Comparable to CiSGA on public-sector IT outsourcing, datacenter and managed services, with much larger scale and broader service portfolio.

Direct peers

• Getronics: European independent IT integrator and managed services provider operating across Iberia, Benelux, UK and Latin America, serving public-sector and enterprise clients with cloud, workspace, security and datacenter services. Comparable to CiSGA as an independent multi-vendor integrator with similar GTM and overlapping geographies.
• Ayesa: Spanish IT engineering and services group headquartered in Seville, providing IT outsourcing, datacenter, cloud, and consulting to public administrations and large enterprises. Closely comparable to CiSGA on the Iberian IT services market and on Spanish public-sector tenders, with overlapping product lines (managed services, ITaaS, service desk).
• IECISA (Informática El Corte Inglés / Altia): Spanish IT services and consulting firm historically tied to Grupo El Corte Inglés and now linked to Altia, providing IT outsourcing, systems integration and managed services to public administrations and large enterprises. Comparable to CiSGA on the Spanish public-sector IT services market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks2 records

Key highlights7 records

Customer concentration

• Xx.com/cisgatic
• LinkedInlinkedin.com/company/cisga

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CiSGA