The Caring Connection
The Caring Connection is a JCAHO-accredited home health care agency providing in-home personal care, skilled nursing, respite, and case management across Southern California under Medicare, Medi-Cal, long-term care insurance, and California Regional Center programs.
- Company typePrivate
- Founded1996
- HeadquartersGranada Hills, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
What The Caring Connection does
The Caring Connection, Inc. is a Joint Commission–accredited, California-licensed home health care agency founded in 1996 and headquartered in Granada Hills (San Fernando Valley), delivering in-home personal care, respite, and skilled nursing services across Southern California and into six additional counties through its ALWP program. It serves elderly and chronically ill individuals, developmentally and physically disabled clients served via California Regional Center authorizations, and families with special-needs children (including through its Partners For Children pediatric palliative care program), with billing accepted under Medicare Part A, Medi-Cal waivers (IHO, EPSDT, CCT, ALWP), private long-term care insurance, and Regional Center vendor arrangements. Core service lines are Home Health Care (intermittent and extended continuous skilled nursing by RNs/LVNs, plus PT/OT/ST and medical social services), Personal Care (ADL/IADL assistance, companionship, respite with a four-hour minimum shift), and case-management-driven Medi-Cal programs (CCT facility-to-community transitions and ALWP assisted-living diversion). Pricing is reimbursement-driven rather than list-price; room-and-board charges for ALWP residents are income-based at $1,003/month (income ≤ $1,122) and $1,023/month (income ≥ $1,142).
The agency's underlying technology is an Electronic Medical Records (EMR) platform that supports physician-approved Plans of Care, multi-disciplinary documentation (nursing, therapy, personal care, medical social work), and care coordination notes. Distribution runs through two complementary motions: a direct-to-consumer layer anchored by a 24-hour helpline (888-595-4555), website inquiry forms, and free in-home assessments that match clients with caregivers; and an enterprise/referral layer driven by outreach to hospitals, skilled nursing facilities, physicians, California Regional Centers, and DHCS-administered programs (CCT, ALWP). The business model is 100% service-delivery-based, with pricing structured around (a) usage-based hourly minimums (four-hour shifts, no weekly minimum, no deposit) for personal care; (b) subscription-style insurance/Medi-Cal coverage through waiver programs; and (c) income-based monthly room-and-board for ALWP residents. Customer segments are diversified across elderly/chronically ill (primary), developmentally and physically disabled (primary via Regional Centers), families with special needs children (primary), and Medi-Cal long-term-care beneficiaries (secondary).
The Caring Connection firmographics
Firmographics- Name
- The Caring Connection
- Legal name
- The Caring Connection, Inc.
- Website
- https://thecaringconnection.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- The Caring Connection is a JCAHO-accredited home health care agency providing in-home personal care, skilled nursing, respite, and case management across Southern California under Medicare, Medi-Cal, long-term care insurance, and California Regional Center programs.
- Ownership category
- akta.pro rank
The Caring Connection industry classification
Industry- Product category
- Home Health Care Services
- NAICS
- Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)
- akta.pro secondary industries
- Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Hospital/Facility-to-Home Caregiver Placement (HSABAMAC)
Keywords
Where The Caring Connection is headquartered
LocationHeadquarters
- HQ city
- Granada Hills
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
The Caring Connection business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Medicare Reimbursement: The Caring Connection provides intermittent and extended continuous skilled nursing services reimbursed under Medicare Part A. Services include wound care, IV treatments, glucose monitoring, injections, catheter care, ostomy care, post-surgical care, and ventilator/BiPap/oxygen support.
- Medi-Cal Waiver Services: Revenue from Medi-Cal beneficiaries enrolled in programs including In-Home Operations (IHO), Early Periodic Screening Diagnosis and Treatment (EPSDT), California Community Transitions (CCT), and Assisted Living Waiver Program (ALWP). Reimbursed for care coordination and direct patient care services.
- Long-Term Care Insurance: Accepts private long-term care insurance policies for personal care, hourly care, and respite services. The company handles all insurance paperwork on behalf of clients.
- Room and Board (ALWP Residents): Residents enrolled in the Assisted Living Waiver Program pay room and board based on income level: $1,003/month for those with income at $1,122 or lower, and $1,023/month for those with income of $1,142 or greater.
- California Regional Center Services: The Caring Connection is a vendor for California Regional Centers, providing services to individuals with developmental disabilities authorized and funded through the regional center system.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Personal Care - Hourly In-Home Services |
| Subscription | Pay-as-you-go | Personal Care - Insurance-Covered Services |
| Other | Monthly | Assisted Living Waiver Program - Room and Board |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
The Caring Connection product offering
Product offeringCore offering
The Caring Connection provides in-home hourly personal care and skilled nursing services to persons with chronic illness, disabilities, and personal care needs throughout Southern California. The company delivers intermittent and extended continuous skilled nursing, ADL/IADL assistance, respite care, companionship, therapy services (PT/OT/ST), and case management programs (CCT, ALWP, Partners For Children). Services are reimbursed primarily through Medicare Part A, Medi-Cal waivers, long-term care insurance, and California Regional Centers.
Product overview
The Caring Connection provides a coordinated suite of in-home health care and support services for individuals of all ages throughout Southern California. The core offerings consist of Home Health Care (skilled nursing, therapy services, and home health aides), Personal Care (ADL assistance, respite, and companionship), and case management programs including California Community Transitions (CCT) for facility-to-community transitions, the Assisted Living Waiver Program (ALWP) for nursing home diversion, and the Partners For Children pediatric palliative care program. Services are delivered by qualified professionals including RNs, LVNs, and personal care attendants, with billing accepted through Medicare, Medi-Cal, and long-term care insurance.
Differentiator
Problem solved
Functional benefit
Products and services
- Home Health Care Professional in-home health care services including intermittent and extended continuous skilled nursing, physical/occupational/speech therapy, medical social services, and certified home health aides for patients recovering from illness, surgery, or chronic conditions. Reimbursed under Medicare Part A.
- Personal Care Hourly in-home assistance with Activities of Daily Living (ADLs) and Instrumental ADLs, respite care for family caregivers, and companionship services provided by personal care attendants (PCAs). Includes flexible scheduling with minimum 4-hour shifts and no weekly minimums.
- California Community Transitions (CCT) Demonstration project helping eligible Medi-Cal beneficiaries who have resided in long-term care facilities for 90 or more consecutive days transition back to community settings, with a 365-day post-discharge demonstration period of support services.
- Assisted Living Waiver Program (ALWP) Alternative to long-term nursing home placement for Medi-Cal beneficiaries. Provides personal and health-related services to eligible seniors and individuals with disabilities in approved assisted living settings, with income-based room and board paid by the resident.
- Partners For Children Pediatric palliative care program providing specialized in-home support services for children with serious illness or special needs, including respite for family caregivers and care authorized through California Children's Services (CCS).
Companies that use The Caring Connection
Customer profileSegments4 records
Ideal customer profiles4 records
The Caring Connection technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
The Caring Connection partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- California Department of Health Care Services (DHCS)coreDHCS partnered with The Caring Connection as a Lead Organization for the California Community Transitions (CCT) demonstration project, helping eligible Medi-Cal beneficiaries residing in long-term care facilities for 90+ days transition back to community settings. DHCS also designated The Caring Connection as a Care Coordination Agency (CCA) for the Assisted Living Waiver Program (ALWP).
- California Regional CenterscoreThe Caring Connection is an authorized vendor for California Regional Centers, providing in-home personal care, nursing, and case management services to individuals with developmental disabilities. Services are authorized and funded through the regional center network.
- Medicare and Medi-CalcoreThe Caring Connection accepts Medicare Part A and Medi-Cal as reimbursement for home health and personal care services, navigating insurance programs on behalf of clients.
- CAHSAH (California Association for Health Services at Home)minorMember of CAHSAH, a professional association for home health and home care agencies in California, providing industry advocacy and networking.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
The Caring Connection competitors and assessment
Company assessmentBroad incumbents
- Amedisys: Large publicly traded home health and hospice operator with strong Medicare-reimbursed skilled nursing focus. Comparable in Medicare home health services delivery but operates at vastly larger scale and is more clinically weighted.
- Aveanna Healthcare: Public home health and private duty nursing provider with strong pediatric and Medicaid waiver presence. Comparable in offering both skilled nursing and personal care across Medicaid programs, though national in scale.
- Encompass Health: Large publicly traded home health and hospice operator. Comparable in home health services delivery but operates nationally and is far more clinically focused with limited personal care exposure.
Direct peers
- BrightStar Care: National home health and personal care franchise offering skilled nursing, personal care, and caregiver staffing across multiple states. Directly comparable multi-service home care model with Medicare/Medicaid and private-pay reimbursement.
- Interim HealthCare: Franchise-based provider of home health, personal care, hospice, and staffing services. Comparable in offering both skilled nursing and non-medical personal care with multi-payer reimbursement, though operating at much larger national scale.
- Maxim Healthcare Services: National home health, personal care, and medical staffing provider serving pediatric and adult populations. Comparable in payor mix (including Medicaid waivers) and ability to provide intermittent skilled nursing alongside personal care.
- Synergy HomeCare: National home care franchise providing personal care, companionship, and respite. Comparable in service model and target population, but more heavily weighted to private pay and lacking the skilled nursing and Medicaid waiver capabilities.
- Home Instead: Large national franchise focused on personal care, companionship, and respite services for seniors. Comparable in core personal care/ADL assistance model, though more weighted to private pay than government payers.
- Visiting Angels: National franchise providing non-medical in-home care, respite, and companionship services. Comparable in elderly/disability care focus and ADL assistance, though lacks the skilled nursing component.
- Comfort Keepers: National in-home care franchise offering personal care, companionship, and respite services. Comparable in elderly and disabled care focus, though primarily private-pay oriented.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
The Caring Connection social profiles
Digital presenceThe Caring Connection compliance and trust
Trust signalCompliance1 record
The Caring Connection financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Caring Connection leadership team
Management profileNumber of profiles
Profiles1 record
The Caring Connection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Caring Connection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Caring Connection
What does The Caring Connection do?
The Caring Connection provides in-home hourly personal care and skilled nursing services to persons with chronic illness, disabilities, and personal care needs throughout Southern California. The company delivers intermittent and extended continuous skilled nursing, ADL/IADL assistance, respite care, companionship, therapy services (PT/OT/ST), and case management programs (CCT, ALWP, Partners For Children). Services are reimbursed primarily through Medicare Part A, Medi-Cal waivers, long-term care insurance, and California Regional Centers.
Is The Caring Connection a public or private company?
The Caring Connection is a private company. It is classified as unknown and is currently operating.
When was The Caring Connection founded?
The Caring Connection was founded in 1996. It employs 251 to 500 people.
Where is The Caring Connection based?
The Caring Connection is headquartered in Granada Hills, United States, in the North America region.
How does The Caring Connection make money?
Five revenue lines are on record. Medicare Reimbursement is the primary driver. The others are medi-Cal Waiver Services, long-Term Care Insurance, room and Board (ALWP Residents) and california Regional Center Services.
Who are The Caring Connection's main competitors?
Broad incumbents on record are Amedisys, Aveanna Healthcare and Encompass Health. Direct peers are BrightStar Care, Interim HealthCare, Maxim Healthcare Services, Synergy HomeCare, Home Instead, Visiting Angels and Comfort Keepers.
Does The Caring Connection have an API?
No public API is recorded for The Caring Connection.
What industry is The Caring Connection in?
The Caring Connection's product category is Home Health Care Services. Its primary akta.pro industry code is HLADAGAA, Personal Care & ADL Assistance (bathing, dressing, toileting, mobility), with a secondary code of HSABAHAJ, Private Duty 24/7 Nursing (RN/LPN) In-Home Care. Its NAICS code is 62161 and its SIC code is 8082.