The Caring Connection

What The Caring Connection does

The Caring Connection, Inc. is a Joint Commission–accredited, California-licensed home health care agency founded in 1996 and headquartered in Granada Hills (San Fernando Valley), delivering in-home personal care, respite, and skilled nursing services across Southern California and into six additional counties through its ALWP program. It serves elderly and chronically ill individuals, developmentally and physically disabled clients served via California Regional Center authorizations, and families with special-needs children (including through its Partners For Children pediatric palliative care program), with billing accepted under Medicare Part A, Medi-Cal waivers (IHO, EPSDT, CCT, ALWP), private long-term care insurance, and Regional Center vendor arrangements. Core service lines are Home Health Care (intermittent and extended continuous skilled nursing by RNs/LVNs, plus PT/OT/ST and medical social services), Personal Care (ADL/IADL assistance, companionship, respite with a four-hour minimum shift), and case-management-driven Medi-Cal programs (CCT facility-to-community transitions and ALWP assisted-living diversion). Pricing is reimbursement-driven rather than list-price; room-and-board charges for ALWP residents are income-based at $1,003/month (income ≤ $1,122) and $1,023/month (income ≥ $1,142).

The agency's underlying technology is an Electronic Medical Records (EMR) platform that supports physician-approved Plans of Care, multi-disciplinary documentation (nursing, therapy, personal care, medical social work), and care coordination notes. Distribution runs through two complementary motions: a direct-to-consumer layer anchored by a 24-hour helpline (888-595-4555), website inquiry forms, and free in-home assessments that match clients with caregivers; and an enterprise/referral layer driven by outreach to hospitals, skilled nursing facilities, physicians, California Regional Centers, and DHCS-administered programs (CCT, ALWP). The business model is 100% service-delivery-based, with pricing structured around (a) usage-based hourly minimums (four-hour shifts, no weekly minimum, no deposit) for personal care; (b) subscription-style insurance/Medi-Cal coverage through waiver programs; and (c) income-based monthly room-and-board for ALWP residents. Customer segments are diversified across elderly/chronically ill (primary), developmentally and physically disabled (primary via Regional Centers), families with special needs children (primary), and Medi-Cal long-term-care beneficiaries (secondary).

Name

The Caring Connection

Legal name

The Caring Connection, Inc.

Website

https://thecaringconnection.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

The Caring Connection is a JCAHO-accredited home health care agency providing in-home personal care, skilled nursing, respite, and case management across Southern California under Medicare, Medi-Cal, long-term care insurance, and California Regional Center programs.

Ownership category

akta.pro rank

Product category

Home Health Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Hospital/Facility-to-Home Caregiver Placement (HSABAMAC)

Keywords

• Home health care
• Personal care services
• Skilled nursing services
• Respite care services
• Medicaid waiver programs

Headquarters

HQ city

Granada Hills

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Medicare Reimbursement: The Caring Connection provides intermittent and extended continuous skilled nursing services reimbursed under Medicare Part A. Services include wound care, IV treatments, glucose monitoring, injections, catheter care, ostomy care, post-surgical care, and ventilator/BiPap/oxygen support.
2. Medi-Cal Waiver Services: Revenue from Medi-Cal beneficiaries enrolled in programs including In-Home Operations (IHO), Early Periodic Screening Diagnosis and Treatment (EPSDT), California Community Transitions (CCT), and Assisted Living Waiver Program (ALWP). Reimbursed for care coordination and direct patient care services.
3. Long-Term Care Insurance: Accepts private long-term care insurance policies for personal care, hourly care, and respite services. The company handles all insurance paperwork on behalf of clients.
4. Room and Board (ALWP Residents): Residents enrolled in the Assisted Living Waiver Program pay room and board based on income level: $1,003/month for those with income at $1,122 or lower, and $1,023/month for those with income of $1,142 or greater.
5. California Regional Center Services: The Caring Connection is a vendor for California Regional Centers, providing services to individuals with developmental disabilities authorized and funded through the regional center system.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

The Caring Connection provides in-home hourly personal care and skilled nursing services to persons with chronic illness, disabilities, and personal care needs throughout Southern California. The company delivers intermittent and extended continuous skilled nursing, ADL/IADL assistance, respite care, companionship, therapy services (PT/OT/ST), and case management programs (CCT, ALWP, Partners For Children). Services are reimbursed primarily through Medicare Part A, Medi-Cal waivers, long-term care insurance, and California Regional Centers.

Product overview

The Caring Connection provides a coordinated suite of in-home health care and support services for individuals of all ages throughout Southern California. The core offerings consist of Home Health Care (skilled nursing, therapy services, and home health aides), Personal Care (ADL assistance, respite, and companionship), and case management programs including California Community Transitions (CCT) for facility-to-community transitions, the Assisted Living Waiver Program (ALWP) for nursing home diversion, and the Partners For Children pediatric palliative care program. Services are delivered by qualified professionals including RNs, LVNs, and personal care attendants, with billing accepted through Medicare, Medi-Cal, and long-term care insurance.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Health Care Professional in-home health care services including intermittent and extended continuous skilled nursing, physical/occupational/speech therapy, medical social services, and certified home health aides for patients recovering from illness, surgery, or chronic conditions. Reimbursed under Medicare Part A.
• Personal Care Hourly in-home assistance with Activities of Daily Living (ADLs) and Instrumental ADLs, respite care for family caregivers, and companionship services provided by personal care attendants (PCAs). Includes flexible scheduling with minimum 4-hour shifts and no weekly minimums.
• California Community Transitions (CCT) Demonstration project helping eligible Medi-Cal beneficiaries who have resided in long-term care facilities for 90 or more consecutive days transition back to community settings, with a 365-day post-discharge demonstration period of support services.
• Assisted Living Waiver Program (ALWP) Alternative to long-term nursing home placement for Medi-Cal beneficiaries. Provides personal and health-related services to eligible seniors and individuals with disabilities in approved assisted living settings, with income-based room and board paid by the resident.
• Partners For Children Pediatric palliative care program providing specialized in-home support services for children with serious illness or special needs, including respite for family caregivers and care authorized through California Children's Services (CCS).

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• California Department of Health Care Services (DHCS)coreStrategic or Co-development Partner · 1 January 2007DHCS partnered with The Caring Connection as a Lead Organization for the California Community Transitions (CCT) demonstration project, helping eligible Medi-Cal beneficiaries residing in long-term care facilities for 90+ days transition back to community settings. DHCS also designated The Caring Connection as a Care Coordination Agency (CCA) for the Assisted Living Waiver Program (ALWP).
• California Regional CenterscoreChannel Partner/ Reseller/ DistributorThe Caring Connection is an authorized vendor for California Regional Centers, providing in-home personal care, nursing, and case management services to individuals with developmental disabilities. Services are authorized and funded through the regional center network.
• Medicare and Medi-CalcoreOthersThe Caring Connection accepts Medicare Part A and Medi-Cal as reimbursement for home health and personal care services, navigating insurance programs on behalf of clients.
• CAHSAH (California Association for Health Services at Home)minorOthersMember of CAHSAH, a professional association for home health and home care agencies in California, providing industry advocacy and networking.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Amedisys: Large publicly traded home health and hospice operator with strong Medicare-reimbursed skilled nursing focus. Comparable in Medicare home health services delivery but operates at vastly larger scale and is more clinically weighted.
• Aveanna Healthcare: Public home health and private duty nursing provider with strong pediatric and Medicaid waiver presence. Comparable in offering both skilled nursing and personal care across Medicaid programs, though national in scale.
• Encompass Health: Large publicly traded home health and hospice operator. Comparable in home health services delivery but operates nationally and is far more clinically focused with limited personal care exposure.

Direct peers

• BrightStar Care: National home health and personal care franchise offering skilled nursing, personal care, and caregiver staffing across multiple states. Directly comparable multi-service home care model with Medicare/Medicaid and private-pay reimbursement.
• Interim HealthCare: Franchise-based provider of home health, personal care, hospice, and staffing services. Comparable in offering both skilled nursing and non-medical personal care with multi-payer reimbursement, though operating at much larger national scale.
• Maxim Healthcare Services: National home health, personal care, and medical staffing provider serving pediatric and adult populations. Comparable in payor mix (including Medicaid waivers) and ability to provide intermittent skilled nursing alongside personal care.
• Synergy HomeCare: National home care franchise providing personal care, companionship, and respite. Comparable in service model and target population, but more heavily weighted to private pay and lacking the skilled nursing and Medicaid waiver capabilities.
• Home Instead: Large national franchise focused on personal care, companionship, and respite services for seniors. Comparable in core personal care/ADL assistance model, though more weighted to private pay than government payers.
• Visiting Angels: National franchise providing non-medical in-home care, respite, and companionship services. Comparable in elderly/disability care focus and ADL assistance, though lacks the skilled nursing component.
• Comfort Keepers: National in-home care franchise offering personal care, companionship, and respite services. Comparable in elderly and disabled care focus, though primarily private-pay oriented.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/thecaringconnectionhomecare
• LinkedInlinkedin.com/company/the-caring-connection-inc-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Caring Connection