What Birmingham Mind does

Birmingham Mind is a registered charity (no. 1003906) and company (no. 2024372) founded in 1962, operating as the largest voluntary-sector mental health provider in Birmingham, England. The organization delivers person-centred, recovery-oriented mental health services across Birmingham and Solihull through a portfolio that includes a helpline (17,024 calls in the last 12 months), webchat support (4,756 users), the Bullring Wellbeing Hub (2,028 users), residential facilities (Rookery Gardens, The Recovery House), supported accommodation, the North Star Navigation Service, Talking Space with crisis support, and seven population-specific community development projects covering women, men, families, LGBTQIA+, African Caribbean communities, newly arrived communities, and criminal justice populations. A 12-language Language Line translation service extends access to underserved migrant and refugee groups.

The underlying technology is a web-based service delivery platform integrating helpline infrastructure, webchat, and translated content delivery; no proprietary AI/ML, mobile application, or API platform is disclosed. The senior leadership team comprises CEO Helen Wadley and four Directors covering Operations, Finance and Digital Services, Human Resources, and Business Development. Revenue is generated primarily through Local Authority and NHS Trust commissioning, supplemented by voluntary donations via PayPal and fundraising events including the Edale and Hope Valley Big Trek Challenge 2026. Training courses (MHFA and workplace wellbeing) provide a smaller commercial stream, though pricing is not publicly disclosed. The organization is part of the national Mind network and holds Gold Investors In People accreditation, with 251-500 employees and 23,650 individuals accessing services in the trailing 12 months.

Name

Birmingham Mind

Legal name

Birmingham Mind

Website

https://birminghammind.org

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

251–500 employees

Short description

Birmingham Mind is the largest voluntary-sector mental health provider in Birmingham, England, delivering helpline, residential, community, and crisis services across Birmingham and Solihull. Founded 1962 and part of the national Mind network, it is funded by Local Authority and NHS Trust commissioning.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Residential Mental Health and Substance Abuse Facilities (623220), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Residential Mental Health Treatment Centers (HLAFACAC)

Keywords

• Mental health services
• Crisis helpline support
• Residential mental health care
• Community mental health programs
• Mental health training courses

Headquarters

HQ city

Hockley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Public Sector Funding: Most services are funded by Local Authority or NHS Trust, with most support provided free at point of delivery to accepted individuals
2. Donations: Voluntary donations accepted from public through PayPal and other fundraising activities

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Birmingham Mind is a mental health charity delivering a helpline, crisis support, talking therapies, residential care, supported accommodation, wellbeing hubs, and community development services across Birmingham and Solihull. Most services are free at point of use and funded by Local Authority and NHS Trust commissioning, supplemented by donations. The charity also runs Mental Health First Aid and workplace wellbeing training for professionals and organisations.

Product overview

Birmingham Mind is a mental health charity providing a comprehensive portfolio of community-based mental health services across Birmingham and Solihull. The organization operates a diversified service model consisting of: helpline and crisis support services (Helpline, Talking Space with Crisis Support); community development programs (Community Development Worker Service with specialized population-focused projects); wellbeing hubs (Mental Health & Wellbeing Hubs including Bullring Wellbeing Hub); residential and accommodation services (Residential Care, Rookery Gardens, Supported Accommodation, Support In Your Community and Your Own Home, The Recovery House); navigation services (North Star Navigation Service); and training programs (MHFA Courses, Workplace Wellbeing Training). Most services are funded by the Local Authority or NHS Trust and delivered free at point of use. The organization serves as the largest voluntary sector mental health provider in Birmingham.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpline
• Talking Space (with Crisis Support)
• Residential Care
• The Recovery House
• Rookery Gardens
• Supported Accommodation
• Support In Your Community and Your Own Home
• Mental Health & Wellbeing Hubs (Bullring Wellbeing Hub)
• North Star Navigation Service
• Community Development Worker Service
• Mental Health First Aid (MHFA) Courses
• Workplace Wellbeing & Mental Health Training Courses

Quantifiable outcome

• 23,650 people accessed services in the last 12 months
• +3 more outcomes

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core and minor.

• Mind (National)coreStrategic or Co-development PartnerBirmingham Mind is part of the national Mind network, sharing resources, best practices, and brand affiliation with Mind organizations across the UK
• Helpline PartnershipminorStrategic or Co-development PartnerMembership organization for information, support or advice providers via phone, email, text or online
• VCFSE ProviderscoreStrategic or Co-development PartnerPartnership with Voluntary, Community, Faith, Social Enterprise providers to deliver services collaboratively across Birmingham and Solihull

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Samaritans: National charity operating a 24/7 emotional support helpline — the same crisis/signposting channel category as Birmingham Mind's helpline service, with comparable volunteer-led delivery model.
• Mental Health Foundation: UK mental health charity providing public information, training, and community programmes. Comparable in training (Mental Health First Aid equivalent) and population-level mental health promotion activities.
• Rethink Mental Illness: UK charity delivering community mental health services, supported housing, helpline, and advice — directly overlapping Birmingham Mind's residential, community, and information services for people with mental illness.
• YoungMinds: UK charity focused on children and young people's mental health, with helpline, training, and parent services — overlapping Birmingham Mind's community development and training arms on a narrower population.
• Richmond Fellowship: UK mental health charity (part of Recovery Focus) providing supported housing, residential care, and community services — closely comparable to Birmingham Mind's Rookery Gardens, Recovery House, and supported accommodation services.
• Together for Mental Wellbeing: UK charity providing community-based mental health support, supported housing, and recovery services — directly aligned with Birmingham Mind's residential, supported accommodation, and community offerings.
• SANE: UK mental health charity offering helpline, emotional support, and community resources. Comparable scope to Birmingham Mind on crisis support and public-facing mental health services.
• Turning Point: UK social enterprise delivering mental health, learning disability, and substance misuse services including supported housing and community support — overlaps with Birmingham Mind's residential/community portfolio and competes for NHS/Local Authority contracts.

Broad incumbents

• Mind (National): National umbrella mental health charity and Birmingham Mind's parent network. Operates a much broader footprint across England and Wales with the same brand, mission, and service lines (helpline, advocacy, community support), making it the closest structural comparator.

Emerging players

• Hub of Hope: UK-wide digital mental health service directory backed by Chasing the Stigma. Comparable navigation/signposting function to Birmingham Mind's North Star Navigation Service, but delivered via a tech-enabled national platform rather than regional in-person provision.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/birminghammind
• Facebookfacebook.com/BirminghamMindOfficial
• LinkedInlinkedin.com/company/birmingham-mind
• Instagraminstagram.com/birminghammind

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Birmingham Mind