ACT Security Systems

What ACT Security Systems does

ACT Security Systems is a Puerto Rico–based authorized dealer and installer of security systems, founded around 1999 and headquartered at 108 Calle Uruguay, San Juan. The company sells, installs, and monitors residential and commercial intrusion, video surveillance, and access-control systems, operating exclusively within Puerto Rico across both consumer and SMB/commercial/industrial end markets (including retail, food and beverage, and K-12 schools). Its core technology stack is built on Alarm.com's cloud platform for monitoring, automation, video analytics, and the customer mobile app, paired with Qolsys IQ panels (IQ Panel 2 Plus / IQ Panel 4) and Z-Wave wireless networking; supporting hardware spans Alarm.com cameras (ADC-V723 outdoor, doorbell, VC826 dome), Veo Smart 4K AI cameras, smart locks, sirens, water valves, and OBD-II GPS vehicle trackers.

The business operates four revenue streams: (1) one-time hardware sales through an e-commerce storefront (actsecuritypr.com) with package pricing from $490 (Basic) to $1,499 (Ultimate); (2) recurring monthly monitoring subscriptions on Alarm.com ranging from $15.99 (Video) to $44.99 (Automation and Video); (3) professional installation services starting at $125 for alarms and $200 for camera systems; and (4) paid training delivered through Academia ACT for security installers. Go-to-market combines phone-based inside sales, a direct e-commerce site with quote-request lead capture, Meta (Facebook/Instagram) paid acquisition with Pixel/CAPI tracking, organic SEO content, YouTube tutorials, and consultative field sales for commercial accounts. The company also supports a DIY / self-install channel with pre-programmed equipment and month-to-month monitoring with no long-term contract requirement.

Operational scale is small and locally concentrated: 51–100 employees, single San Juan headquarters, no disclosed institutional investors, parent company, or external funding. ACT differentiates primarily through 25+ years of local brand presence, on-island installation and service capability, and curated bundle design on the Alarm.com ecosystem rather than through proprietary technology. Notable 2024 strategic activity includes the launch of Academia ACT, three new product lines (Smart Water Valve+Meter, Veo Smart Dual 4K camera, vehicle GPS tracker), and a formalized DIY channel, indicating deliberate product-line and channel expansion within the existing Puerto Rico footprint.

Name

ACT Security Systems

Legal name

ACT Security Systems

Website

https://actsecuritypr.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Security Systems Installation and Monitoring

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAKAGAB

Access Control & Identity Systems Integration (Badge, Biometrics, Mobile)

Business & Public Services/Security & Investigations Services/Electronic Security Systems Integration (CCTV, Access Control)

SECONDARYHSAHABAJ

Commercial/Small-Business Security System Installation & Service

Home & Personal Services/Home Security, Alarm & Smart Home Services/Security System Installation, Maintenance & Repair

SECONDARYCRAIAMAG

Alarm Systems & Monitoring Kits Retail

Consumer Products & Retail/Home & Furniture Retail/Smart Home & Home Security Retail

Keywords

• Security system installation
• Video surveillance services
• Alarm monitoring solutions
• Access control systems
• Home automation services

Headquarters

HQ city

San Juan

HQ country

Puerto Rico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Supply Chain, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Monthly Monitoring Plans: Recurring monthly subscription fees for professional 24/7 monitoring services using the Alarm.com platform. Plans range from basic alarm monitoring to advanced automation and video plans. All plans require a compatible panel (Qolsys), GSM cellular signal at the property, and high-speed internet.
2. Hardware Sales (Panels, Cameras, Sensors, Accessories): One-time sale of security hardware including Qolsys alarm panels, Alarm.com cameras (indoor, outdoor, doorbell), IP cameras, video recorders, smart locks, sirens, water valves, GPS trackers, and accessory kits. Hardware is sold through the e-commerce store with optional professional installation.
3. Professional Installation Services: Fee-based professional installation services offered as an add-on to hardware purchases. Basic installation starts at $125, camera installation from $200.
4. Training and Certification Courses: ACT Academy offers paid training courses for security system installers, including CCTV Basic 101, Advanced IP, and Basic Alarm courses. Students receive equipment kits as part of the course.
5. Financing Plans: Financing options offered to customers to spread the cost of security systems over time, enabling purchase of higher-value systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ACT Security Systems is a Puerto Rico-based security system installation company that sells, installs, and monitors alarms, video surveillance cameras, access control systems, and home automation products for residential and commercial customers. They are an authorized Alarm.com dealer using Qolsys IQ panel hardware and the Alarm.com cloud platform to deliver 24/7 professional monitoring, video analytics, smart deterrence, and connected home/building automation. They also operate ACT Academy (Academia ACT), providing paid installer training courses in CCTV, IP, and alarm systems.

Product overview

ACT Security Systems provides a comprehensive security and home automation ecosystem built on the Alarm.com cloud platform. The portfolio centers on Qolsys-powered security panels (Basic, Smart, Automation, and Ultimate packages ranging from $490 to $1,499) paired with Alarm.com cameras (outdoor, doorbell, dome, and 4K AI cameras from $159 to $829). Supporting devices include smart locks, sirens (PowerG outdoor), water valves, GPS trackers, and key fobs. Monitoring and automation services ($15.99-$44.99/month) enable 24/7 professional monitoring, video analytics, home automation, and wellness tracking. The company also operates Academia ACT, offering installer training in CCTV, IP cameras, and alarm systems. ACT serves residential, small business, commercial, and industrial segments across Puerto Rico with over 25 years of experience.

Differentiator

Problem solved

Functional benefit

Brands

• Academia ACT: Training academy offering courses in CCTV installation, IP cameras, and alarm systems for aspiring security technicians in Puerto Rico.

Products and services

• Basic Security Package Entry-level residential security hardware bundle including a Qolsys 7-inch HD touchscreen panel with 5MP integrated camera, three door/window sensors, one motion sensor, stickers, and a yard sign. Targeted at homeowners in Puerto Rico who want a basic alarm system with optional professional monitoring.
• Smart Security Package Mid-tier residential security bundle featuring the Qolsys 7-inch touchscreen panel with 5MP camera, three door/window sensors, sticker, and yard sign. Priced at $649 (reduced from $800). Targeted at homeowners who want an outdoor camera-capable system on the Alarm.com platform.
• Automation and Security Package Comprehensive residential security and smart home automation bundle including the Qolsys 7-inch touchscreen panel with 5MP camera, Alarm.com interior/exterior 1080p camera, three impact sensors, two motion sensors, two smart light bulbs, Yael smart lock, Skybell doorbell, stickers, and yard signs. Priced at $999 (reduced from $1,499). Targeted at homeowners seeking full security plus home automation.
• Ultimate Security and Smart Package Premium residential and light-commercial security and smart home bundle featuring a Qolsys 7-inch HD panel with GSM LTE ATT, three door/window sensors, one motion sensor, smart bulb, ADC outdoor Wi-Fi camera with video analytics, stainless steel external siren, SkyBell, WellCam interior camera with Bluetooth speaker, HD DVR with 1TB, four HD Epcom 2MP cameras, and 500ft of coaxial cable. Priced at $1,499 (reduced from $1,899). Monitoring plan starting at $44.99/month required.

Quantifiable outcome

• Active Perimeter Guard deters potential intruders with audio alerts and flashing LED before they attempt entry
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• Alarm.comcoreTechnology or IntegrationACT Security Systems is an authorized Alarm.com dealer. They use the Alarm.com cloud platform for all their monitoring and home automation services. Alarm.com provides the technology platform including video analytics, mobile app, home automation, and professional monitoring services. Alarm.com protects more than 8 million customers and continuously improves its platform with new features.
• QolsyscoreTechnology or IntegrationACT Security Systems installs and sells Qolsys IQ alarm panels (IQ Panel 2 Plus, IQ Panel 4) as the primary security panel hardware. Qolsys panels feature 7" HD touchscreens, integrated 5MP cameras, dual SRF with PowerG wireless sensor protocol, and Bluetooth deactivation. Qolsys is a key hardware partner enabling Alarm.com integration.
• Meta (Facebook and Instagram)coreGTM or Marketing PartnerACT Security Systems uses Meta's advertising platforms (Facebook and Instagram) for digital marketing campaigns. They implement Meta Pixel and Conversions API on their website to measure campaign effectiveness, track leads from social media ads, and retarget potential customers. Quote request forms on Facebook and Instagram ads feed into ACT Security's sales pipeline.

Scale indicators4 records

Expansion highlights5 records

Emerging players

• Ring (Amazon): Amazon-owned DIY smart home security brand offering video doorbells, outdoor cameras, and alarm systems with optional monitoring. Competes with ACT's residential channel on price and convenience, though focused on self-install only.

Broad incumbents

• ADT Inc. Largest US residential and commercial security provider offering monitored alarm systems, video surveillance, and smart home automation. Directly comparable product portfolio (alarms, cameras, monitoring subscriptions) but operates at national scale across all US states rather than PR-only.

Direct peers

• Ackerman Security: Regional US (Southeast) security dealer offering residential and commercial security with professional installation and UL-listed monitoring. Closely mirrors ACT's full-service model—local/regional dealer on Alarm.com-adjacent platforms.
• CPI Security: Regional US security provider (Southeast) offering residential and commercial security with in-house monitoring and professional installation. Closely comparable business model to ACT—regional focus, full-service install, recurring monitoring.
• Vector Security: Regional US security company providing intrusion, video, access control, and fire/life safety with 24/7 monitoring. Comparable product breadth and full-service dealer/installer model; however, Vector operates across multiple US states rather than a single territory.
• Guardian Protection: US-based security provider offering professionally installed home security with smart home integration and monitoring subscriptions. Comparable product positioning and customer segment (residential with growing commercial).
• Brinks Home Security: National home security provider offering professionally installed alarm systems with 24/7 monitoring. Operates a dealer model in some markets comparable to ACT's structure, with similar recurring-revenue economics.
• Bay Alarm: Family-owned regional security provider on the US West Coast offering alarm systems, video surveillance, access control, and 24/7 monitoring. Closely comparable to ACT in being a multi-generational regional installer with mixed residential/commercial focus.
• Vivint Smart Home: Smart home security provider selling professionally installed alarm systems with monthly monitoring and home automation. Closely aligned with ACT on business model (hardware sale + recurring monitoring + professional installation), though Vivint operates at much larger scale across the US.
• SimpliSafe: DIY home security company selling pre-configured hardware with optional no-contract monitoring. Directly competes with ACT's DIY/self-install channel and Basic Monitoring plan, with similar product positioning and price points.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ACTSystemsPR
• LinkedInlinkedin.com/company/act-security-systems

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACT Security Systems