NABD Egypt

Help Desk and Customer Service Softwarenabdsys.com

NABD Egypt is a privately held Egyptian SaaS provider of cloud-based multi-channel customer service and help desk software, built around an ISO 10002:2004-compliant workflow and BPM engine. It serves government, telecom, healthcare, and other mid-market customers across MENA with tiered subscriptions and add-on modules.

Company typePrivate
Founded2014
HeadquartersAlexandria, Egypt
Headcount—
GTM typeB2B
OfferingSoftware

What NABD Egypt does

NABD Egypt is the trade name under which Premitek, a privately held Egyptian software company headquartered in Alexandria, operates a cloud-based multi-channel customer service and help desk platform. The platform is built around a workflow engine and Business Process Management (BPM) architecture, with case management and complaint handling workflows modeled on ISO 10002:2004 specifications. It unifies customer communications across email, web portal, social media (Facebook, Twitter), call center/IVR, live chat, SMS, and mobile applications into a single dashboard, with configurable routing rules, SLA management, a knowledge base, native mobile apps, and a REST API for third-party integrations. Targeted customer segments span government, telecom, healthcare, education, hospitality, retail, transportation, finance, non-profits, and media, with named customers including Giza Governorate (14 deployed applications), Mashaweer UAE, Sea Soul Hotel, Power Jet, Bono Egypt, Key Stone Egypt, and Alex Bureau.

The company monetizes primarily through tiered SaaS subscriptions: a Free tier (up to 3 users), Professional at $30/agent/month, and Enterprise at $60/month flat rate, supplemented by a $1 per concurrent session live chat add-on (NABD Chat) and a $5/month mobile app add-on. Distribution combines a product-led growth motion (self-serve signup and freemium) with direct enterprise sales (US and Egypt sales contacts), plus partner channels including IBM Cloud (with a joint lifetime 20% discount on Professional and Enterprise plans) and the Samsung KNOX enterprise marketplace. The company is founder/operator-owned with no disclosed external funding, and operates with a stated global availability via cloud while maintaining primary concentration in Egypt and the broader MENA region.

NABD Egypt firmographics

Firmographics

Name: NABD Egypt
Legal name: Premitek
Website: https://nabdsys.com
Company type: Private
Founded year: 2014
Operating status: Operating
Short description: NABD Egypt is a privately held Egyptian SaaS provider of cloud-based multi-channel customer service and help desk software, built around an ISO 10002:2004-compliant workflow and BPM engine. It serves government, telecom, healthcare, and other mid-market customers across MENA with tiered subscriptions and add-on modules.
Ownership category
akta.pro rank

NABD Egypt industry classification

Industry

Product category: Help Desk and Customer Service Software
NAICS: Software Publishers (5132)
SIC: Services-Prepackaged Software (7372)
akta.pro primary industry: Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

Help desk software
Customer service platform
Case management software
Complaint management software
Live chat software

Where NABD Egypt is headquartered

Location

Headquarters

HQ city: Alexandria
HQ country: Egypt
HQ region: Africa

Offices2 records

Markets served

NABD Egypt business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

SaaS Subscription - Help Desk Software: Monthly subscription-based revenue model for cloud-based customer service and help desk software. Pricing tiers include Free (limited features), Professional ($30/agent/month), and Enterprise ($60/month with premium support). Billing is monthly with discounts available for 12+ month subscriptions.
Live Chat Add-on: Standalone live chat solution priced at $1 per concurrent chat session, offered as an add-on to the core help desk software.
Mobile App Add-on: Customizable mobile application for customer engagement, marketing offers, and service alerts priced at $5 per month.
Enterprise Deployment Services: Private cloud or on-premise deployment options for enterprise customers requiring dedicated infrastructure or data sovereignty, with custom pricing.

Pricing tiers

Model	Billing	Price
Freemium	Monthly	Free tier for small teams with basic features
Subscription	Monthly	Professional plan at $30 per agent per month
Subscription	Monthly	Enterprise plan at $60 per month
Subscription	Monthly	Live Chat Standard at $1 per concurrent session
Subscription	Monthly	Mobile App Standard at $5 per month

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

NABD Egypt product offering

Product offering

Core offering

NABD is a cloud-based, multi-channel customer service and help desk software platform built on a workflow engine and compliant with ISO 10002:2004 complaint management specifications. It unifies case management, business process automation, knowledge base, SLA management, sentiment analytics, and REST API integrations across web, email, phone, live chat, social media, and mobile channels. The product is sold as tiered SaaS subscriptions (Free, Professional at $30/agent/month, Enterprise at $60/month) with optional live chat and mobile app add-ons, and is available via private cloud or on-premise deployment for enterprise customers.

Product overview

NABD is a cloud-based customer service management software platform with a modular architecture. The core product is NABD Customer Service, a multi-channel help desk and case management system that integrates customer communication across web portal, email, social media, call center, chat, and mobile channels. Related offerings include NABD Chat for live website support ($1/agent/month), 1STOPDESK for multi-channel consolidation, and Mobile App for iOS/Android ($5/agent/month). The platform includes a built-in REST API for third-party integrations. Pricing tiers are Free (3 agents, 3 inboxes), Professional at $30/agent/month, and Enterprise at $60/agent/month with advanced BPM features.

Differentiator

Problem solved

Functional benefit

Brands

NABD Customer Service: Multi-channel customer service and help desk software platform with workflow engine, case management, knowledge base, and SLA management.
NABD Chat
1STOPDESK

Products and services

NABD Customer Service Core cloud-based, multi-channel customer service and help desk software platform providing unified dashboard, case management, business process management engine, knowledge base, SLA management, advanced analytics, and integration across web, phone, email, chat, social media, and mobile channels for organizations needing standardized complaint and case handling.
NABD Chat Live chat add-on for websites enabling instant customer support with proactive chat, concurrent chat sessions, dynamic routing rules, and chat history, available standalone or bundled with the NABD Customer Service platform.
1STOPDESK Channel integration product that connects multiple customer service channels (web, email, phone, chat, social media, mobile) into a single unified help desk interface to centralize case handling.
NABD Mobile App Native mobile applications for iOS, Android, and Windows 8 enabling agents to manage cases, collaborate with teams, view dashboards, and receive alerts, and enabling customers to find answers, submit, and track cases on mobile devices, with branding and customization options available.

Quantifiable outcome

Faster response times and improved administration reported by enterprise customers like Mashaweer UAE
+2 more outcomes

Companies that use NABD Egypt

Customer profile

Named customers7 records

Segments10 records

Ideal customer profiles4 records

NABD Egypt technology and API

Technology

Technology focussed Yes

API detail

Has API: Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature8 records

NABD Egypt partnerships and signals

Strategic signal

Partnerships

Two partnerships are on record, tiered core.

IBMcoreTechnology or IntegrationIBM provides cloud hosting services through IBM Cloud services. NABD relies on IBM's infrastructure for its cloud-based customer service platform, with IBM Cloud handling data processing and storage. IBM and NABD have a joint go-to-market offering providing lifetime 20% discount on Professional and Enterprise plans.
Samsung KNOXcoreTechnology or IntegrationNABD is offered as part of the Samsung KNOX marketplace, an enterprise app store where IT admins can purchase trial or paid licenses for Samsung KNOX solutions and SaaS solutions for their mobile devices.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

NABD Egypt competitors and assessment

Company assessment

Direct peers

LiveAgent: Multi-channel help desk SaaS combining live chat, email, social media, and ticketing in a single dashboard, with tiered pricing similar to NABD's freemium and subscription model.
Kayako: Help desk SaaS offering shared inbox, live chat, and customer journey tracking; the closest scale-comparable peer with similar multi-channel capabilities and SMB/mid-market positioning.
Freshdesk (Freshworks): SMB-focused help desk and customer service SaaS from Freshworks with multi-channel support, automation, and a freemium entry tier that mirrors NABD's go-to-market motion and price points.
Zendesk: Global help desk and customer service SaaS leader offering multi-channel ticket management, knowledge base, and analytics. NABD competes in the same multi-channel customer service category with overlapping mid-market and enterprise target segments.
Zoho Desk: Help desk SaaS within the broader Zoho productivity suite, offering multi-channel support, workflow automation, and tiered pricing aimed at SMB and mid-market customers similar to NABD's positioning.
Help Scout: Customer support SaaS targeting SMB and mid-market with shared inbox, knowledge base, and live chat; competes for the same customer profile and price points as NABD's Professional tier.
HappyFox: Help desk SaaS with ticketing, workflow automation, and knowledge base features; directly comparable to NABD's core feature set and SMB/mid-market positioning.
Intercom: Customer messaging platform combining live chat, help desk, and AI-powered automation; NABD's Live Chat and case management features overlap directly with Intercom's customer support suite.

Broad incumbents

Salesforce Service Cloud: Enterprise customer service platform within the Salesforce CRM ecosystem; offers multi-channel case management at scale and is the dominant incumbent NABD would compete against for larger enterprise deals.
HubSpot Service Hub: Customer service toolset integrated within the HubSpot CRM and Marketing Hub suite, providing ticketing, knowledge base, and customer feedback for SMB and mid-market customers similar to NABD's segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

NABD Egypt financial estimates

Financial estimate

Revenue estimate

Valuation estimate

NABD Egypt leadership team

Management profile

Number of profiles

Profiles1 record

NABD Egypt funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

NABD Egypt M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NABD Egypt

What does NABD Egypt do?

Is NABD Egypt a public or private company?

NABD Egypt is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was NABD Egypt founded?

NABD Egypt was founded in 2014.

Where is NABD Egypt based?

NABD Egypt is headquartered in Alexandria, Egypt, in the Africa region.

How does NABD Egypt make money?

Four revenue lines are on record. SaaS Subscription - Help Desk Software is the primary driver. The others are live Chat Add-on, mobile App Add-on and enterprise Deployment Services.

Who are NABD Egypt's main competitors?

Direct peers on record are LiveAgent, Kayako, Freshdesk (Freshworks), Zendesk, Zoho Desk, Help Scout, HappyFox and Intercom. Broad incumbents are Salesforce Service Cloud and HubSpot Service Hub.

Does NABD Egypt have an API?

Yes. NABD provides REST APIs that allow developers to integrate NABD with third-party applications. The API uses JSON as its communication format and standard HTTP methods like GET and POST. API endpoints include authentication (/api/GetAPIToken), case management (/api/GetCases, /api/GetCaseDetails, /api/SubmitNewCase, /api/UpdateCase, /api/AddNote), and assignment/status retrieval (/api/GetAssignments, /api/GetStatuses, /api/GetPriorities). Authentication uses api-token sent in request header. The API is enabled for trial accounts by default. The API Path format is /api/Example such as https://nabdsys.nabdsys.com/api/SubmitNewCase. Developer documentation is at nabdsys.com/Apidoc/Getting_Started/Overview.htm.

What industry is NABD Egypt in?

NABD Egypt's product category is Help Desk and Customer Service Software. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 5132 and its SIC code is 7372.