What Eastern Management Group does

Eastern Management Group (EMG), legal entity The Eastern Management Group, Inc., is a privately-held strategic research and consulting firm founded in 1979 by former AT&T executive John Malone, who continues to serve as President, CEO, and sole controlling owner. The company is headquartered in New York with an additional office in Japan, and describes research capability across more than 150 countries. EMG focuses on the telecommunications and communications technology sectors, selling market intelligence, competitive analysis, and strategic advisory services to manufacturers, software companies, network providers, distributors, and telcos. Its named client base includes Cisco, IBM, HP, AT&T, Verizon, NTT, Samsung, Avaya, Honeywell, Mitel, Tata Communications, BT Group, Orange, and Deutsche Telekom, and the company has completed more than 4,000 consulting engagements over its history.

EMG's core technology assets are three proprietary, long-running databases. The Monitor℠ database has tracked technology product shipments, markets, and pricing for over 30 years, covering switching, routing, security, unified communications, servers, storage, software, and wireless with global country- and theater-level data plus customer satisfaction metrics. The Competitive Price Database contains more than one million SKU prices with 25+ years of pricing intelligence across routing, switching, collaboration, wireless LAN, security, and unified computing. The Customer Satisfaction Surveys program collects feedback from hundreds of thousands of IT managers annually and rates vendors across 12 Customer Satisfaction Measurements within Product Satisfaction, Vendor Experience, and Customer Delight categories. On top of these data assets, EMG publishes syndicated multi-hundred-page market reports (notably Unified Communications Market Analysis 2026-2030 and 2024-2028), offers a Senior Staff on Demand Research retainer, and provides bespoke consulting in distribution channel strategy and telco sales advisory.

EMG generates revenue through three streams: annual subscriptions (e.g., Monitor Service for Unified Communications priced at $13,000 per corporate subscription including five reports and unlimited inquiry), one-time syndicated report purchases (e.g., UC Market Analysis at $900 per report), and custom research/consulting engagements. Go-to-market is sales-led with direct CEO involvement on key accounts and thought-leadership content (reports, surveys, Fortune-recognized analyst positioning) as the primary lead-generation mechanism. The company has no disclosed external funding, no institutional investors, no parent company, no subsidiaries, no M&A history, and no public-market activity, operating as a single-entity founder-controlled firm.

Name

Eastern Management Group

Legal name

The Eastern Management Group, Inc.

Website

https://www.easternmanagement.com

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Telecommunications Market Research and Consulting

NAICS

Management Consulting Services (54161), Marketing Research and Public Opinion Polling (541910), Professional, Scientific, and Technical Services (54)

SIC

Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Strategy & Corporate Development Consulting (BPAHACAA)

akta.pro secondary industries

Industry & Sector Research (Syndicated/Custom) (BPAHALAE), Competitive Intelligence & Benchmarking (BPAHALAB)

Keywords

• Telecommunications market research
• Unified communications consulting
• Competitive pricing intelligence
• Customer satisfaction surveys
• Strategic technology consulting

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Market Research Subscriptions: Annual subscription services providing ongoing access to market research reports and databases. Includes Monitor Service for Unified Communications, CSAT Surveys Subscription, and Competitive Price Database subscriptions.
2. Market Research Reports: One-time purchase of specific market analysis reports such as the Unified Communications Market Analysis 2026-2030 priced at $900 per report.
3. Custom Research Consulting: Custom research projects and senior staff on-demand research services for specific client questions and requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

The Eastern Management Group provides strategic research, market intelligence, and management consulting services to the communications technology industry. Its offerings are built on proprietary data assets (the Monitor℠ database and Competitive Price Database), syndicated market reports on Unified Communications, subscription-based customer satisfaction surveys, and custom consulting engagements covering distribution channel strategy and selling-to-telcos advisory. The fundamental product is expert research and consulting services delivered to enterprise technology vendors and telecommunications service providers.

Product overview

Eastern Management Group is a strategic research and consulting company providing product research, market research, and analytical tools to facilitate product decision making by IT Professionals and IT Vendors. The company operates a portfolio of research services anchored by its proprietary Monitor℠ database (30+ years of technology product and market data), the Competitive Price Database (CPD) for pricing intelligence, and Customer Satisfaction Surveys covering hundreds of thousands of IT managers annually. The company publishes syndicated market reports on Unified Communications (2026-2030 and 2024-2028), offers subscription-based Monitor and CSAT Survey services, and provides management consulting including market analysis, distribution channel strategy, and telco sales advisory. The overall offering is a consulting-and-research services model rather than a software product platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Monitor℠ Database Proprietary database of market information tracking technology product shipments and markets globally for over 30 years. Captures global data for every country analyzed by theater, with street and list prices for millions of technology products and services across switching, routing, security, unified communications, servers, storage, software, and wireless. Used as the foundational data asset for Eastern Management Group's syndicated reports and consulting engagements.
• Competitive Price Database (CPD) Subscription-based competitive pricing intelligence service providing pricing validation, price benchmarking, and competitive pricing analysis for enterprise technology vendors. Contains more than one million SKU prices and more than 25 years of pricing intelligence, covering routing, switching, collaboration, wireless LAN, security, and unified computing technologies. Includes list prices, street prices, discounts, promotions, distributor pricing, reseller pricing, channel pricing, and competitive pricing comparisons.
• Customer Satisfaction (CSAT) Surveys Comprehensive customer satisfaction surveys providing in-depth feedback from thousands of enterprise customers, evaluating vendor performance across 12 Customer Satisfaction Measurements in three main categories: Product Satisfaction, Vendor Experience, and Customer Delight. Reports cover Unified Communications, UCaaS, PBX, CPaaS, Contact Center Solutions, VoIP Phones, Video Conferencing, SIP, Network Services, SD-WAN, SBC, and CRM.
• Monitor Service for Unified Communications Annual subscription service providing five market research reports yearly on unified communications, based on primary research, modeling, and analysis. Annual corporate subscription priced at $13,000, includes unlimited free inquiry, all primary research, no additional license fees, and half-year subscriptions at a reduced rate. Reports cover the world by region or country, vertical market, and customer size.
• CSAT Surveys Subscription Service Subscription service providing six cloud technology customer satisfaction reports yearly, including SIP Trunking, Premises and Hosted PBX, Session Border Controller, and VoIP Phone Customer Satisfaction Reports. Each report is 100+ pages with numerical and star ratings from IT manager customers on 12 Customer Satisfaction Measurements.
• Unified Communications Market Analysis Report 2026-2030 150-page report analyzing the global market for cloud and premises unified communications systems, forecasting the next five years for more than 400 million seats/lines. Covers UCaaS, premises PBX (IP PBX and traditional), hybrid cloud, and server virtualization platforms. Includes in-depth geographic data for US, Canada, Western Europe, Eastern Europe, MEA, LATAM, and APAC, plus 19 vertical industries and 10 employee-size segments.
• Unified Communications Market Analysis Report 2024-2028 Market analysis report exploring strategic marketing and distribution trends for each UC platform. Priced at $900 per report with same-day delivery available. Analyzes 2024-2028 market trends covering new UC system sales, premises PBX dominance, UCaaS growth in the commercial sector, and on-premises PBX preference in industrial sectors.
• Senior Staff℠ on Demand Research Annual fixed-fee subscription providing 24/7 access to senior staff resources for research projects requiring immediate answers. Features unlimited inquiries, immediate turnaround, usage reports, and access to proprietary communications databases.
• Management Consulting Services Global business strategy and operations advisory services for communications companies, including market analysis, new product development and pricing strategy, sales and distribution optimization, and competitive analysis. Delivered by consultants with more than 20 years of technology sector experience under a former AT&T executive founder.
• Distribution Channel Strategy Consulting Channel strategy design and implementation consulting for communications companies, covering affiliate, agent, carrier, channel partner, distributor, MSP, reseller, VAR, and other distribution models. Services include partner identification, contract negotiation, and channel program rollout.
• Selling to Telcos Consulting Consulting services helping tech companies build relationships and navigate selling to and through large carriers, including sell-to and sell-through models. Specializes in advising telco vendors with the CEO being a former AT&T executive who has deep telco relationships.
• Communications Market and Technology Research Services Custom research services covering telecom markets, technology trends, sales forecasts, competitive landscapes, and pricing strategies. The firm surveys hundreds of thousands of telecom operators and communications technology vendors globally with capability to conduct research in over 150 countries.
• Open Source Custom Market Research Custom open source market research for communications technology, covering PBX deployment models, SIP trunks, endpoints, and service provider SDN adoption. Includes advice on open source vendors and service providers with two decades of experience in the open source practice.

Quantifiable outcome

• More than 400 million seats/lines forecasted for UC industry through 2030
• +1 more outcomes

Named customers14 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Fortune MagazinemoderateOthersFortune magazine has recognized Eastern Management Group and its CEO as the leading analyst in the industry, providing significant credibility and brand recognition. This recognition serves as a form of third-party endorsement of the company's research quality and industry authority.

Scale indicators7 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• IDC (International Data Corporation): Premier global market intelligence firm with deep telecom, UC, networking, and enterprise IT coverage. Publishes trackers, custom consulting, and syndicated reports directly comparable to EMG's Monitor and UC Market Analysis offerings, but at far greater scale.
• GlobalData: Large global research and analytics firm offering syndicated reports, trackers, and consulting across IT, telecom, and enterprise communications. Comparable to EMG in product structure (syndicated reports + subscription databases) but with significantly greater scale.
• Gartner: Global IT research and advisory leader covering enterprise IT, communications, and UC among dozens of other segments. While far larger and broader than EMG, Gartner competes for the same enterprise research and advisory budget that EMG targets in the telecom/UC category.
• Forrester Research: Major research and advisory firm covering enterprise communications, UC, contact center, and customer experience technology. Competes for the same vendor and enterprise buyer budget as EMG, with a larger analyst bench and bundled research-advisory programs.
• 451 Research / S&P Global Market Intelligence: Research division covering enterprise IT, networking, UC, and communications technology as part of S&P Global's broader market intelligence platform. Competes with EMG for vendor and enterprise research budgets with broader coverage and integrated data feeds.

Direct peers

• Dell'Oro Group: Boutique specialist research firm covering telecom infrastructure, networking, and enterprise communications with quarterly market share trackers. Directly comparable to EMG's product-shipment and pricing tracking methodology in a more infrastructure-focused subset.
• TeleGeography: Specialist telecom market research and consulting firm producing datasets and reports on international carriers, wholesale, and enterprise networks. Directly comparable to EMG's telco-focused research and "Selling to Telcos" consulting practice.
• Omdia (formerly Ovum): Specialist research house with deep coverage of telecoms, service providers, UC, and enterprise communications — the same primary domain as EMG. Produces syndicated reports, trackers, and consulting directly comparable to EMG's Monitor and CPD products.
• Frost & Sullivan: Global research and consulting firm covering ICT, telecom, and enterprise communications with syndicated reports, growth consulting, and custom engagements. Closely mirrors EMG's hybrid subscription-plus-custom-consulting model.
• Synergy Research Group: Independent research firm covering cloud, data center, UC/collaboration, and enterprise communications markets with syndicated quarterly trackers. Closely comparable to EMG in being a specialist research boutique with subscription tracker products.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/temgworldwide
• LinkedInlinkedin.com/company/eastern-management-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eastern Management Group