SureSave

What SureSave does

SureSave is an Australian travel insurance brand that historically provided coverage for leisure travellers, addressing risks such as medical emergencies, trip cancellations, and lost baggage. Following a brand transition, the SureSave name has been subsumed under nib travel insurance, and the entity now exists primarily to service legacy policyholders. The operating company is nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173, AFS Licence No. 308461), a wholly controlled subsidiary of nib, with the underlying insurance coverage underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441).

The technology footprint is minimal: a web-based insurance service platform with no mobile app, no API, no SDK, and no disclosed integrations. Customer interaction is conducted through phone (1300 625 229) and email ([email protected]), with a separate Travel Complaints Department routed through nib Travel Services. The product offering is undifferentiated commodity travel insurance targeted at Australian consumers, and pricing is not publicly disclosed.

The business model is a white-label-style distribution arrangement in which SureSave originated or serviced Australian travel insurance customers while XL Insurance Company SE carried the underwriting risk and nib Travel Services provided administration. The brand is being deliberately wound down in favor of the parent's nib travel insurance master brand, signaling a managed consolidation rather than an independent growth strategy. No funding rounds, M&A activity, leadership changes, or product launches are evidenced in the input data.

Name

SureSave

Legal name

nib Travel Services (Australia) Pty Ltd

Website

https://suresave.com.au

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

SureSave is a sunset Australian travel insurance brand, now operating under nib Travel Services to service legacy policyholders, with coverage underwritten by XL Insurance Company SE and distribution limited to phone and email.

Ownership category

akta.pro rank

Product category

Travel Insurance

NAICS

Insurance Carriers and Related Activities (524), Direct Health and Medical Insurance Carriers (524114)

SIC

Accident & Health Insurance (6321), Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance (THALALAK)

akta.pro secondary industry

Travel & Accident (Non-Life) Insurance (FSAJAMAN)

Keywords

• Travel insurance
• Leisure travel coverage
• Trip protection
• Travel claims assistance
• Medical travel cover

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Others

Distribution channels2 records

Marketing channels2 records

Core offering

SureSave provides travel insurance to Australian travellers, covering risks such as medical emergencies, trip cancellations, and lost baggage. The brand has been transitioned to nib travel insurance, with the existing team continuing to service ongoing policy maintenance and claims. Insurance coverage is underwritten by XL Insurance Company SE (Australia branch) and the service is administered by nib Travel Services (Australia) Pty Ltd.

Product overview

SureSave offers travel insurance for Australian travellers. The brand has transitioned to nib travel insurance, with the core offering remaining focused on travel insurance coverage. The insurance is underwritten by XL Insurance Company SE, Australia branch (ABN 36 083 570 441), and the service is managed by nib Travel Services (Australia) Pty Ltd (ABN 81 115 932 173, AFS Licence No. 308461).

Differentiator

Problem solved

Functional benefit

Products and services

• SureSave Travel Insurance Travel insurance product covering Australian travellers against risks including medical emergencies, trip cancellations, and lost baggage. Underwritten by XL Insurance Company SE (Australia branch) and administered by nib Travel Services (Australia) Pty Ltd. The brand has been transitioned to nib travel insurance, with ongoing policy maintenance continuing for existing customers.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• XL Insurance Company SEcoreOthersUnderwriting partner for SureSave travel insurance policies. XL Insurance Company SE Australia branch (ABN 36 083 570 441) provides the insurance coverage backing the SureSave brand.
• nib Travel Services (Australia) Pty LtdcoreStrategic or Co-development PartnerManages the SureSave brand following its transition to nib travel insurance. Provides customer service, claims handling, and policy administration. ABN 81 115 932 173, AFS Licence No. 308461.
• Insurance Council of AustraliaminorOthersSureSave is a signatory to the General Insurance Code of Practice developed by the Insurance Council of Australia, enforced by the Code Governance Committee.

Recent moves5 records

Direct peers

• nib Travel Insurance: The successor brand that SureSave has been transitioned into, operated by the same nib Travel Services (Australia) Pty Ltd entity. Directly comparable as an Australian travel insurance product with identical underwriting and administration infrastructure.
• InsureandGo Australia: Australian arm of the international InsureandGo brand offering comparable single-trip and annual multi-trip travel insurance products to Australian consumers.
• World Nomads: Travel insurance provider with a strong Australia/New Zealand presence, serving backpackers and adventure travellers with a product set directly overlapping SureSave's leisure travel focus.
• 1Cover Travel Insurance: Australian-focused direct-to-consumer travel insurance brand targeting leisure and family travellers with comparable product set and online purchase model.
• Cover-More Travel Insurance: One of Australia's largest dedicated travel insurance providers, directly competing with SureSave/nib Travel on Australian outbound travel insurance products including medical, cancellation, and baggage cover.

Emerging players

• Fast Cover Travel Insurance: Australian online-focused travel insurance underwriter, competing on price and digital UX in the same leisure travel insurance category as SureSave.
• Budget Direct Travel Insurance: Online-first budget Australian insurer offering travel insurance as part of a multi-line general insurance portfolio, competing on price in the same domestic market.

Broad incumbents

• Allianz Travel Insurance: Branch of global insurer Allianz offering travel insurance in Australia alongside broader general insurance lines, competing in the same product category with substantially larger scale.

Others

• AXA XL (XL Insurance Company SE): The underwriting partner backing SureSave policies; relevant as the capacity provider and reinsurance counterparty that effectively defines product quality and pricing for the brand.

Regional players

• Southern Cross Travel Insurance: Travel insurance provider originating in New Zealand with trans-Tasman reach, comparable product offering for leisure travellers and overlapping Australia/NZ customer base.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks5 records

Key highlights5 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SureSave