CrossBorderMedCare

What CrossBorderMedCare does

CrossBorderMedCare operates as the International Patient Services (IPS) division of Bioiatriki HealthCare Group, Greece's largest private primary healthcare provider. The company coordinates and delivers medical care for international travelers, expatriates living in Greece, and medical tourists — handling emergencies, planned treatments, dental care, dialysis, and dermatology through a 24/7 multilingual call center and direct relationships with global insurance/assistance companies, 5-star hotels, and cruise/maritime operators.

The service portfolio is delivered through Bioiatriki's underlying infrastructure: two Bioclinic hospitals (Athens with 116 inpatient beds, 6 ICU beds, 15 dialysis stations, and 6 operating rooms performing 6,000+ procedures annually; Thessaloniki with 150 beds and 24/7 ER/ICU/Oncology), 47 diagnostic centers in Greece, and 24 in Cyprus. Technical differentiators include advanced diagnostic imaging (MRI, CT), GAMBRO Swedish dialysis systems, and a ten-year strategic partnership with Diaverum (effective February 2025) for AI-enabled renal care. Quality is anchored by ISO 9001:2015 (corporate), ISO 9001:2008 (hospitals), EN 15224:2017 (Thessaloniki), and European Center of Excellence designation in Bariatric Surgery.

The business model is professional services on a pay-as-you-go basis. Revenue streams include direct international patient services, managed claims handling for insurance/assistance companies, hotel medical coverage contracts, and shoreside maritime medical services. Go-to-market is hybrid: direct-to-consumer through the call center and website for medical tourists and travelers, plus B2B channel partnerships for insured, hospitality, and maritime patient flow. The 11-50 employee headcount reflects the IPS coordination layer rather than the full Bioiatriki Group workforce, and no standalone revenue figure is publicly disclosed despite the publication of audited Notes of Accounts for 2023 and 2024.

Name

CrossBorderMedCare

Legal name

CrossBorderMedCare Hellas Medical SA

Website

https://crossbordermedcare.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

CrossBorderMedCare is the International Patient Services division of Bioiatriki HealthCare Group, coordinating emergency, planned, dental, dialysis, and dermatology care for international travelers, expatriates, and medical tourists in Greece through two hospitals and a 71-facility diagnostic network.

Ownership category

akta.pro rank

Product category

International Patient Services / Medical Tourism Healthcare

NAICS

Other Ambulatory Health Care Services (6219), Travel Agencies (56151), Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Cross-Border Telemedicine, Second Opinion & Care Navigation Facilitators (THAKAIAM)

akta.pro secondary industries

Medical Travel Concierge, Logistics & Aftercare Coordination Services (THAKAIAN), Interfacility Transport (IFT) & Patient Transfer Services (HLAFANAF), Medical & Hospital-Adjacent Extended Stay (THAGAEAE)

Keywords

• International patient services
• Medical tourism services
• Dialysis vacation care
• Emergency medical assistance
• Healthcare coordination services

Headquarters

HQ city

Athína

HQ country

Greece

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. International Patient Services: Direct medical services to international patients including emergency care, planned medical procedures, dental care, and dialysis treatments
2. Insurance and Assistance Company Partnerships: Claims management and medical incident handling on behalf of insurance and assistance companies worldwide, providing both emergency and planned care services
3. Hotel Medical Coverage: Medical coverage services for 5-star hotels including 24/4 call center, on-call doctors, hotel visits, medication delivery, and conference medical coverage
4. Shoreside Maritime Medical Services: Medical assistance at Greek ports for cruise and maritime companies, including crew testing, teleconference services, pharmacy management, and medical transfers

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

CrossBorderMedCare provides international patients with 24/7 multilingual access to emergency, planned, dental, dialysis, and dermatological medical care in Greece, operating as the International Patient Services (IPS) division of Bioiatriki HealthCare Group. The company serves individual travelers, expatriates, and medical tourists directly through a multilingual call center, while delivering coordinated care via two Bioclinic hospitals and 47+24 diagnostic centers across Greece and Cyprus, and managing B2B medical assistance arrangements with insurance companies, cruise lines, and 5-star hotels.

Product overview

CrossBorderMedCare operates as the International Patient Services (IPS) division of the Bioiatriki HealthCare Group, Greece's largest healthcare provider. The company offers a comprehensive portfolio of patient-centered healthcare services organized around seven core offerings: Medical Emergency Services (24/7 urgent care), Shoreside Management (maritime/cruise medical assistance), Hotel Medical Management (5-star hotel coverage), Insurance & Assistance Companies Cooperation, Medical Care (planned treatments), Dialysis Vacation, and Dental Care. These services are delivered through two flagship hospital facilities—Athens Bioclinic Hospital (116 beds, ISO 9001:2008 certified, European Center of Excellence in Bariatric Surgery) and Thessaloniki Bioclinic Hospital (150 beds, with 24/7 ER, ICU, and Oncology Center)—complemented by a network of 47 diagnostic centers in Greece and 24 in Cyprus. The company also leverages a strategic partnership with Diaverum (since February 2025) for advanced AI-enabled dialysis services.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Emergency Services 24/7 emergency medical care services for international patients visiting Greece, providing multilingual doctors, on-site first aid, ambulance transportation, and hospital admission coordination across the country.
• Shoreside Management Medical assistance services for cruise and maritime companies at Greek and Cypriot ports, including 24/7 medical assistance, crew testing, teleconference services, pharmacy inventory management, and medical transfers.
• Hotel Medical Management On-site medical coverage services for 5-star hotels in Attica, Thessaloniki, and other Greek regions, including 24/4 call center, on-call doctors, hotel visits by physicians, medication delivery, and conference medical coverage.
• Insurance & Assistance Companies Cooperation Partnership services with global insurance and assistance companies for managing medical incidents and claims procedures on behalf of insurers, providing both emergency and planned care for policyholders across Greece through CrossBorderMedCare's provider network.
• Medical Care (Planned Care) Planned medical treatment services that enable international patients to schedule consultations, diagnostic tests, and surgical procedures in advance at Bioclinic Athens or Bioclinic Thessaloniki, combined with medical-tourism support including travel and accommodation arrangements across more than 25 medical specialties.
• Dialysis Vacation Dialysis treatment services for vacationing dialysis patients, operating 6 days a week across three daily shifts at Athens and Thessaloniki Bioclinic Hospitals, utilizing advanced Swedish GAMBRO dialysis systems and the Diaverum Care Delivery Model, enabling classic hemodialysis, online hemofiltration, and hemodiafiltration during travel.
• Dental Care Comprehensive dental services for individuals seeking urgent or planned dental care in Greece, spanning 8 specialties: cosmetic dentistry, endodontics, implant dentistry, oral surgery, orthodontics, pediatric dentistry, periodontics, and prosthodontics.
• Dermatological Care Clinical and aesthetic dermatology services including plastic surgery procedures for individuals seeking high-quality dermatological treatments, delivered through Bioclinic Athens and Bioclinic Thessaloniki.
• Athens Bioclinic Hospital Modern private hospital with 116 inpatient beds, 6 ICU beds, 15 dialysis stations, and 6 fully equipped operating rooms performing over 6,000 surgical procedures annually; designated European Center of Excellence in Bariatric and Metabolic Surgery and certified to ISO 9001:2008.
• Thessaloniki Bioclinic Hospital Multi-story private hospital with 150 beds, a 24/7 Emergency Department (ER), a fully equipped Intensive Care Unit (ICU), advanced diagnostic equipment (MRI, CT), Endoscopy, Invasive Radiology, and an Oncology Center, operating for over 40 years in central Thessaloniki.

Quantifiable outcome

• Over 6,000 surgical procedures performed annually at Athens BioClinic
• +1 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Five partnerships are on record, tiered core and major.

• DiaverumcoreStrategic or Co-development Partner · 1 February 2025Ten-year strategic partnership between Bioiatriki Healthcare Group and Diaverum, a global leader in renal care services. The collaboration aims to deliver life-enhancing dialysis treatments supported by AI-enabled personalized care and world-class medical standards. Diaverum's entry into Thessaloniki expands its presence across Greece, implementing Diaverum's Care Delivery Model at Bioclinic units.
• BIOIATRIKI HealthCare GroupcoreStrategic or Co-development PartnerCrossBorderMedCare operates as the International Patient Services (IPS) of BIOIATRIKI HealthCare Group, the largest private primary healthcare provider in Greece. The relationship provides access to 47 diagnostic centers, 2 hospitals, and over 2 million patients served annually.
• Major Insurance and Assistance Companies WorldwidecoreChannel Partner/ Reseller/ DistributorPartnerships with most major insurance and assistance companies worldwide. CrossBorderMedCare manages medical incidents and claims procedures on behalf of insurers, providing emergency and planned care through its provider network.
• 5-Star Hotels in GreecemajorChannel Partner/ Reseller/ DistributorMedical coverage partnerships with the majority of 5-star hotels in Attica, Thessaloniki, and other regions of Greece. Services include 24/4 call center, on-call doctors, hotel visits, medication delivery, and conference medical coverage.
• Greek and Cypriot Cruise/Maritime PortsmajorChannel Partner/ Reseller/ DistributorCollaborative relationships with ports including Piraeus, Lavrio, Thessaloniki, Mykonos, Heraklion, Rhodes, Corfu, Katakolo, and Limassol to provide medical assistance for cruise industry crew and passengers.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Apollo Hospitals: India's largest hospital chain with established international patient services targeting medical tourists from Africa, Middle East, and Southeast Asia. Larger scale incumbent with comparable cross-border healthcare facilitation focus.
• Asklepios Kliniken: One of Germany's largest private hospital groups with cross-border patient services. Broader incumbent offering similar international patient coordination but as part of a much larger European healthcare portfolio.

Direct peers

• Acibadem Healthcare Group: Turkey's largest private healthcare group operating hospitals with dedicated International Patient Services centers. Direct Mediterranean/regional competitor targeting similar European and Middle Eastern medical tourism segments.
• Anadolu Medical Center: Johns Hopkins-affiliated hospital in Turkey with established international patient services covering cardiology, oncology, and bone marrow transplantation. Direct competitor in the Eastern Mediterranean medical tourism market.
• Diaverum: Global renal care services provider operating 400+ clinics worldwide and now CrossBorderMedCare's strategic dialysis partner. Directly comparable as a dialysis services platform with global patient referral capabilities and AI-enabled care delivery.
• Bumrungrad International Hospital: Thailand-based internationally accredited hospital serving medical tourists from across the globe. Most directly comparable international patient hospital operator with established global referral pipelines and specialty tourism positioning.
• Medigo: Berlin-based medical travel facilitator connecting international patients to clinics globally. Comparable cross-border healthcare facilitation model though operating purely as a marketplace without owned clinical infrastructure.
• Gleneagles Hospital: IHH Healthcare-owned flagship hospital in Singapore serving international medical tourists across multiple specialties. Comparable in scale of international patient operations, geographic positioning, and multi-specialty breadth.
• Medical Park Hospitals Group: Major Turkish hospital chain with dedicated International Patient Services including multilingual coordinators. Direct Eastern Mediterranean competitor with similar specialty breadth and cross-border patient focus.
• Booking Health: Germany-based medical travel facilitator specializing in arranging treatment for international patients at European clinics. Comparable pure-play cross-border healthcare facilitation model, though without the dialysis vacation specialization or maritime/hotel B2B channels.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cbmcare
• Facebookfacebook.com/CrossBorderMedCare.DE
• LinkedInlinkedin.com/company/crossbordermedcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CrossBorderMedCare