What Netgsm does

Netgsm İletişim ve Bilgi Teknolojileri A.Ş. is a Turkish integrated telecommunications operator founded in 2000 by former PTT and Turk Telecom engineers and headquartered in Ankara. The company operates as Turkey's first full Mobile Virtual Network Operator (MVNO) with its own core network infrastructure, holding BTK authorizations for Fixed Telephone Services (STH), Virtual Mobile Network Services (SMŞH), Internet Service Provider (ISS), and Telecommunication Infrastructure Management (AİH). Netgsm serves 243,000+ subscribers across fixed telephone (0850 corporate numbers, geographic numbers, 0800 toll-free), VoIP, bulk SMS (3.5 billion+ messages annually), GSM mobile services (0510 prefix), M2M/IoT data lines, cloud PBX (Netsantral with 15,000+ subscribers), call center software (Netasistan), digital fax, and internet services, with six data centers including two Tier III facilities.

The company's technology stack is developed entirely in-house by a 100+ person engineering team, covering Call Center, Invoicing, Subscriber Management Information System, and Campaign Engine Management System. Netsantral serves as the core cloud softswitch platform with 100+ features including call recording, IVR, AI integration, and real-time analytics, accessible via IP phone, softphone app, or mobile. The platform is API-first with HTTP, XML, and SOAP APIs and 500+ software integrations, enabling enterprise CRM/ERP and e-commerce integration. AI capabilities are layered across products including AI-powered chatbot, identity verification with NFC and liveness detection, call transcription and sentiment analysis, and smart call routing.

Netgsm monetizes through subscription recurring revenue (cloud PBX, fixed telephone, GSM), usage-based pricing (SMS), and hybrid models (prepaid/postpaid mobile), with transparent pricing claiming up to 70% cost reduction versus traditional operators. Distribution combines a self-service online portal and mobile app, a nationwide network of 1,000+ dealers and business partners, direct enterprise sales, and API integration sales. The company has been ranked 3rd largest fixed telephone operator in Turkey by subscriber count per the BTK 2025 Q3 report and holds seven ISO certifications including 27001, 9001, and 27701.

Name

Netgsm

Legal name

Netgsm İletişim ve Bilgi Teknolojileri A.Ş.

Website

https://netgsm.com.tr

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Netgsm is a Turkish integrated telecom operator and full MVNO providing fixed telephone, VoIP, cloud PBX, SMS, GSM mobile, and internet services to 243,000+ subscribers via in-house developed technology and a 1,000+ dealer network, ranked 3rd in Turkey's fixed telephone market.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Telco Cloud & Edge NFV Platforms (HDAFANAI), Enterprise & B2B Mobile Network Operators (HDAIAAAB), IT Service Management (ITSM) Platforms (HDAEALAA)

Keywords

• Cloud telephony services
• SMS messaging solutions
• VoIP communications
• Mobile virtual network operator
• Call center software

Headquarters

HQ city

Ankara

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Fixed Telephone/VoIP Services: Revenue from 0850 numbers, geographic numbers (0212, 0312, etc.), 0800 toll-free numbers, VoIP services, and number portability. Services operate over internet with no busy signals using VoIP technology.
2. SMS Services: Bulk SMS marketing, OTP SMS for authentication, voice messaging, and IYS (Information Management System) for compliant electronic commerce communications. Pricing based on per-message or subscription models.
3. Cloud Switch (Netsantral): Cloud-based telephone exchange service with 100+ features including call recording, IVR, and analytics. Revenue from monthly subscriptions with different tiers based on features and number of users.
4. GSM/Mobile Services: Mobile voice and data services as Turkey's first full MVNO, including M2M/IoT data connections. Both prepaid and postpaid billing options available.
5. Internet Services: Home/business internet services delivered over fiber and DSL infrastructure. Modem rental fees and monthly service charges.
6. Call Center Software (Netasistan): Professional customer support software with multi-channel communication, ticketing, and reporting capabilities. Subscription-based pricing for teams.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Netgsm is a Turkish digital telecommunications operator offering integrated fixed-line/VoIP telephony (0850, 0800, geographic numbers), cloud-based switchboard services (Netsantral), bulk/OTP SMS, call center software (Netasistan), and full MVNO mobile services. The company develops all underlying software in-house, serves 243,000+ subscribers through a nationwide dealer network, and operates its own core network infrastructure with direct interconnections to all major Turkish operators.

Product overview

Netgsm is a next-generation telecom operator offering a comprehensive B2B communication platform with multiple integrated product lines. The portfolio centers on Netsantral (cloud-based VoIP switchboard) as the core unified communications platform, complemented by SMS services (Toplu SMS, OTP SMS, Sesli Mesaj), fixed telephony (0850/0800/geographic numbers, Softphone, digital fax), GSM mobile services (full MVNO), call center software (Netasistan), and digital services (e-signature, KEP, Netkumanda). All services connect through unified APIs and the developer platform. The company also offers residential/B2C internet services and cloud-based HR management (Paydoss). The platform emphasizes AI integration across customer service automation, call analytics, and smart routing.

Differentiator

Problem solved

Functional benefit

Brands

• Netsantral: Cloud-based telephone softswitch (Bulut Santral) - internet-based new generation telephone exchange system with AI integration
• Netasistan
• Netsipp
• Paydoss
• Netkumanda
• Fiberlet

Products and services

• 0850 Corporate Number Corporate 0850 number service for next-generation business phone lines with VoIP technology, no busy signals, unlimited simultaneous calls, and platform integration capabilities. Targeted at businesses wanting professional corporate numbers.
• Geographic Number Geographic fixed-line numbers with area codes (0212, 0312, etc.) for businesses that want a local presence; transferable from other operators.
• 0800 Toll-Free Number Toll-free 0800 numbers that allow customers to call the business at no charge, delivered via VoIP technology with full call management features.
• Bulk SMS (Toplu SMS) Bulk SMS service for sending targeted messages to audiences with custom sender titles or Netgsm subscriber numbers; features include interactive SMS, periodic SMS scheduling, and comprehensive delivery reporting.
• OTP SMS One-time password SMS service for secure authentication and verification, featuring fast delivery, 2-step verification, and IP restriction for secure communication.
• Voice Message (Sesli Mesaj) Voice broadcasting service that sends recorded voice messages to thousands of recipients simultaneously, with survey capabilities, reporting, and future-dated scheduling.
• Message Management System (İYS) Permission-based SMS management system compliant with Turkish electronic commerce regulation 6563, managing subscriber consent and communication permissions for compliant commercial messaging.
• WhatsApp OTP Password-free authentication service via WhatsApp that enables users to verify identities through WhatsApp messaging instead of traditional SMS OTP.
• Corporate WhatsApp Line Corporate WhatsApp integration that activates existing 0850, 0212, or 0312 fixed-line numbers on WhatsApp for two-way customer communication.
• Netsantral Cloud Switchboard Next-generation cloud-based telephone switchboard operating over the internet, replacing physical PBX systems with 100+ features including call recording, call tracking, IVR, AI integration, and full software integration capabilities.
• Netasistan Call Center Software Multi-channel customer support software managing SMS, email, social media, tickets, WhatsApp, and call center operations from a single platform with webphone, wallboard, call tracking, reporting, and AI-powered features.
• Digital Fax Digital fax service for sending and receiving faxes online, eliminating the need for physical fax machines.
• GSM Mobile Line (Mobil Hat) Full MVNO mobile service handling subscription, number assignment (0510 22X XXXX prefix), and number porting with digital subscription via NFC-enabled app; supports individual and corporate subscribers with both prepaid and postpaid plans.
• M2M/IoT Data Line Machine-to-machine and IoT data SIM service for device connectivity across agriculture, healthcare, security, smart buildings, transportation, retail, industry, and energy sectors.
• Home/Business Internet (Fiberlet) Fiber internet service for homes and businesses, delivered over Türk Telekom infrastructure with multiple speed tiers and pricing options.
• Netkumanda Remote System Management Remote system management service for monitoring and controlling devices and systems from anywhere.
• Electronic Signature (E-İmza) Electronic signature service for legally binding digital document signing.
• Registered Electronic Mail (KEP) Registered electronic mail (KEP) service for official, government-compliant electronic correspondence.
• Paydoss Personnel Attendance Control (PDKS/GKS) Cloud-based personnel attendance control system (PDKS/GKS) for online monitoring of staff leave, annual leave, overtime, compensatory work, and access control with QR scanning capabilities.

Quantifiable outcome

• Up to 70% cost reduction on telephone services
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability7 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• PaydosscoreTechnology or IntegrationPaydoss (PDKS/GKS - Personnel Attendance Control System) is offered as a digital service integrated with Netgsm's portfolio, enabling businesses to monitor staff attendance, leave management, overtime tracking, and access control through cloud-based systems.
• Dealer Network (1,000+ partners)coreChannel Partner/ Reseller/ DistributorNationwide network of 1,000+ dealers and business partners across Turkey selling fixed telephone and related services. Partners operate under a single dealer contract covering Fixed Telephone, Bulk SMS, Fax, Netsantral, and Voice Message services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 8x8: Cloud-based contact center and UCaaS provider with multi-channel capabilities — directly comparable to Netgsm's Netasistan call center software and Netsantral cloud switchboard offerings.
• Turkcell: Turkey's largest mobile operator and a Netgsm wholesale partner (MVNO host). Directly competes with Netgsm across mobile, fixed-line, and digital services, and serves as the network infrastructure provider underlying Netgsm's MVNO service.
• Sinch: Global CPaaS provider offering messaging, voice, and verification APIs. Closely comparable to Netgsm's Toplu SMS, OTP SMS, and IYS consent-managed messaging business model.
• Türk Telekom: Incumbent fixed-line operator in Turkey and the dominant broadband provider. Competes directly with Netgsm's fixed telephone services and is also the wholesale host for Netgsm's Fiberlet internet offering.
• Twilio: Global CPaaS leader offering SMS, voice, and communication APIs with enterprise developer portals — the international reference point for Netgsm's bulk SMS, OTP, and voice messaging API products.
• MessageBird (Bird): Omnichannel CPaaS platform delivering SMS, voice, WhatsApp Business, and workflow automation — analogous to Netgsm's bundled SMS, voice, WhatsApp OTP, and CRM/ERP integration stack.
• Vodafone Turkey: Major Turkish MNO with which Netgsm holds direct interconnect agreements. Competes in mobile voice, data, and increasingly in enterprise communications services.
• Vonage: Cloud communications platform providing UCaaS, cloud PBX, and CPaaS APIs. Closely comparable to Netgsm's Netsantral cloud switchboard and API-first communications portfolio (now part of Ericsson).

Emerging players

• 3CX: Software-based cloud PBX and contact center vendor focused on SMBs — partial overlap with Netgsm's Netsantral, particularly in IP phone integrations and AI-powered call features.

Broad incumbents

• Mitel: Established global UCaaS and business communications vendor with cloud PBX, collaboration, and contact center solutions — broader portfolio than Netgsm but overlapping in hosted telephony for enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/net_gsm
• Facebookfacebook.com/netgsmtr

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netgsm