DRM

What DRM does

DRM, Inc. is a privately held software company founded in 1983 and headquartered in Chatham, Massachusetts, that develops back-office management software exclusively for fuel marketers — primarily fuel oil and propane dealers, with secondary reach into HVAC service companies. Its flagship product, DRM Windows, is a Microsoft SQL Server-based Windows application that handles the full operational stack: customer management, billing, delivery scheduling (by degree day, k-factor, calendar day, or gallons-per-day), dispatch, pricing, service contracts, fuel-assistance and pre-buy tracking, credit card processing, and reporting. The system scales from 500 to 150,000 customers and 1 to 100 concurrent users and integrates with a broad hardware/software ecosystem including truck automation systems (Digital Dispatcher, Base Engineering, Fleet Navigator), electronic meters (Mid:Com, LC), tank monitors (Beckett, OtoData, Tank Utility, Wesroc), card lock systems (GasBoy, PetroVend, FuelMaster), the Degree Days.net weather API, and First Data Merchant Services for payments.

The company sells exclusively through a direct sales motion — phone demos via 800-255-5242, on-site demonstrations, trade show presence, and customer referrals — targeting SMB fuel dealers across the Northeastern United States, Alaska, and the Canadian Maritimes. Its revenue model combines upfront software license fees with annual support contracts (first year free, then recurring), plus residual transaction economics from integrated credit card processing. With over 950 cumulative installations and multiple customers reporting 25-38+ year relationships, DRM operates as a mature, founder-owned vertical SaaS business with deep domain specialization but no disclosed external funding or AI capabilities.

Name

DRM

Legal name

DRM, Inc.

Website

https://drmnet.com

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

DRM, Inc. is a privately held, founder-owned software company founded in 1983 that develops Microsoft SQL Server-based back-office management software exclusively for SMB fuel oil, propane, and HVAC dealers, covering billing, scheduling, dispatch, credit card processing, and reporting across 950+ installations in the Northeast US, Alaska, and the Canadian Maritimes.

Ownership category

akta.pro rank

Product category

Fuel Delivery Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

MDM Platforms (Customer/Product/Supplier/Location) (HDAEADAA)

akta.pro secondary industry

Identity, Consent & Customer Data Management (MDM, Privacy, KYC/IDV) (EUAJAHAM)

Keywords

• Fuel delivery software
• Propane management software
• Back-office software
• Fuel oil dealer software
• HVAC service management

Headquarters

HQ city

Chatham

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software License with Annual Support: DRM sells its fuel delivery management software with annual support contracts. The first year of support is free, followed by paid annual support that includes unlimited phone support, free upgrades, and access to training. Support contracts are described as a primary revenue stream that helps cover costs while ensuring customer success.
2. Credit Card Processing: DRM generates revenue through integrated credit card processing via First Data Merchant Services, offering competitive rates to fuel dealers. Processing rates include 0.00% plus $0.65 for most MasterCards and 1.43% plus $0.05 for consumer Visa and Discover.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

DRM develops and sells DRM Windows, a comprehensive back-office fuel delivery management software built on Microsoft SQL Server for fuel oil, propane, and HVAC service dealers. The system handles customer accounts, degree-day-based delivery scheduling, dispatch, billing, credit card processing, service contract management, fuel-assistance and pre-buy tracking, and reporting. It is sold as a software license with the first year of support included free and is augmented by a cloud-based Customer Care Portal and cloud document management add-ons.

Product overview

DRM offers a single, unified product called DRM Windows (also referred to as the DRM Fuel Delivery Management System), which is a comprehensive back-office software suite for fuel marketers. The core system handles all aspects of fuel delivery business management including customer accounts, fuel scheduling (by k-factor, degree days, calendar days, or gallons per day), service management, billing, credit card processing, and reporting. This is augmented by the Customer Care Portal (an online ordering and payment portal) and a Cloud-based Document Management solution, all of which are integrated components of the overall offering. The software is priced as a single package with optional annual support contracts, and is built on Microsoft SQL Server.

Differentiator

Problem solved

Functional benefit

Products and services

• DRM Windows (DRM Fuel Delivery Management System) Comprehensive back-office software for fuel oil, propane, and HVAC service dealers covering billing, scheduling, dispatch, pricing, budget plans, service and maintenance, emailing, fuel-assistance tracking, pre-buy contracts, credit card processing, and analytics. Built on Microsoft SQL Server and scalable from 500 to 150,000 customers and 1 to 100 concurrent users.
• Customer Care Portal Cloud-based online portal that allows fuel dealers' end customers to place fuel orders and pay their bills online, integrated with the DRM Windows system.
• Cloud-based Document Management Cloud-based document management solution that lets fuel dealers securely store digitized paperwork and images in the cloud and retrieve them on demand.
• Integrated Credit Card Processing Integrated payment processing through First Data Merchant Services allowing fuel dealers to process MasterCard, Visa, Discover, and American Express directly within the DRM software without a separate terminal; uses a MagTek USB card reader available from DRM for $100.
• Annual Support Contracts Annual subscription support contracts providing unlimited phone help on the 800 number, free software upgrades several times per year, free training at DRM's Chatham offices or via the internet, and incorporation of customer suggestions into future updates. The first year of support is included free with a new software purchase.

Quantifiable outcome

• Reduced daily bookkeeping time from 4 hours to 30 minutes
• +4 more outcomes

Named customers14 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature10 records

Partnerships

Eleven partnerships are on record, tiered core.

• Digital DispatchercoreTechnology or IntegrationIntegration partnership for truck automation. DRM software interfaces with Digital Dispatcher truck automation systems for route management and delivery tracking.
• Base EngineeringcoreTechnology or IntegrationDelivery automation integration. Base Engineering's delivery automation system connects with DRM fuel delivery software for streamlined operations.
• Fleet NavigatorcoreTechnology or IntegrationTruck automation interface. Fleet Navigator provides truck automation capabilities integrated with DRM's fuel delivery management system.
• BeckettcoreTechnology or IntegrationTank gauge system integration. Beckett's connected tank gauge system (BeckettLink) integrates with DRM for real-time tank monitoring and delivery scheduling.
• OtoDatacoreTechnology or IntegrationTank monitoring integration. OtoData tank monitors provide inventory level data to DRM for automated delivery scheduling.
• Tank UtilitycoreTechnology or IntegrationTank monitoring integration. Tank Utility provides IoT tank monitoring that connects with DRM software for delivery optimization.
• GasBoycoreTechnology or IntegrationCard lock system integration. GasBoy card lock systems interface with DRM for fleet fuel management and automated billing.
• PetroVendcoreTechnology or IntegrationCard lock system integration. PetroVend card lock systems connect with DRM for commercial fuel tracking and processing.
• FuelMastercoreTechnology or IntegrationCard lock system integration. FuelMaster card lock systems integrate with DRM for fleet fuel management.
• Degree Days.netcoreTechnology or IntegrationWeather data API integration. Degree Days.net provides weather data API used by DRM for degree day-based delivery scheduling calculations.
• First Data Merchant ServicescoreTechnology or IntegrationCredit card processing partnership. First Data Merchant Services provides integrated payment processing through DRM software with competitive rates (Mastercard 0.00% + $0.65, Visa 1.43% + $0.05). Nearly 70 oil dealers using this service.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Fleetio: Fleetio provides cloud-based fleet management software including fuel tracking, vehicle maintenance, and operational reporting. While not a vertical fuel delivery system, it competes for the operational management budget of fuel delivery businesses and offers a more modern cloud-native experience.
• Housecall Pro: Housecall Pro offers cloud-based field service management for home service businesses. Like Jobber and ServiceTitan, it competes with DRM in the HVAC/home service segment and represents the kind of well-funded cloud-native entrant that could pressure DRM's on-premise product over time.
• ServiceTitan: ServiceTitan is a leading cloud-based field service management platform for HVAC, plumbing, electrical, and other home service businesses. DRM also serves HVAC service companies alongside its core fuel delivery business, making ServiceTitan a directly comparable modern competitor in that adjacent vertical.
• Jobber: Jobber provides cloud-based field service management software for small home service businesses including HVAC, plumbing, and electrical. It competes with DRM's HVAC service management offering and represents a modern mobile-first cloud alternative to DRM's desktop-based architecture.

Broad incumbents

• WEX Inc. WEX is a large public fleet payment and business solutions provider offering fleet cards, fuel management, and payment solutions. While a much larger incumbent, WEX's fleet cards and payment infrastructure are integral to the fuel delivery industry that DRM serves, and WEX competes in adjacent fleet management software.
• Comdata: Comdata is a major fleet card and payment solutions provider serving the trucking and fuel industry. It complements DRM's offering (DRM integrates with card lock systems like those Comdata supports) and operates at a much larger scale with adjacent fuel management capabilities.
• Samsara: Samsara provides IoT and fleet management solutions including vehicle telematics and equipment monitoring. While a much larger public platform, Samsara's fleet telematics and equipment monitoring capabilities are adjacent to DRM's truck automation and tank monitoring integrations and could substitute for parts of the stack.

Direct peers

• PDI (Professional Datasolutions): PDI provides software for the fuel and convenience retail industry, including fuel pricing, logistics, and back-office operations. While PDI focuses more on retail fuel stations than heating oil and propane home delivery, both serve the broader fuel industry with vertical-specific back-office software and integration ecosystems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DRM