Mplus

What Mplus does

M+ Financial Informatics B.V. is a Dutch private limited company headquartered in Alphen aan den Rijn that has operated for over 25 years as a B2B outsourcing partner to the Dutch financial services sector. The firm serves insurance intermediaries (assurantiekantoren), insurers, authorized agents (volmachten), mortgage lenders (geldverstrekkers), and service providers, functioning as a WFT-certified, AFM-licensed extension of the client's team. It holds AFM license 12042852, Kifid membership 300.015922, ISO 27001 and ISO 9001 certifications, and FSQS registration.

The company's core offering consists of six integrated services delivered within client systems: Financiële Klantenservice (multichannel financial customer service), Verzekeringszaken (insurance policy administration and switching), Volledige Schadeafwikkeling (end-to-end claims handling), Hypotheekdossier Ondersteuning (mortgage file completion), Portefeuillebeheer (portfolio management and zorgplicht compliance), and Administratieve Ondersteuning (flexible back-office support). All work is performed inside the client's CRM environment (e.g., eBlinqx, ANVA, ASSU), with staff operating across phone, email, chat, and WhatsApp channels. The technology stack combines human-led WFT-certified advisory with RPA-based process automation and both hardcode and no-code software development.

M+ generates revenue through professional services on a pay-per-hour basis, with pricing provided via quote rather than published rates. Clients pay only for productive hours deployed, which eliminates idle-time, pension, sick-pay, and vacation costs associated with direct hiring. Go-to-market is direct B2B sales and client referrals within the Netherlands and Belgium, supported by a professional website featuring case studies. Named customers include Stellantis Financial Services, Ernst & Young (on a 2M-contact campaign for a major Dutch bank/insurer), Vereniging Eigen Huis (serving 800K members), AON, Nationale Nederlanden, and a broader base of Dutch mid-market financial advisory firms.

Name

Mplus

Legal name

M+ Financial Informatics B.V.

Website

https://mplus.nl

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

M+ Financial Informatics B.V. is a Dutch B2B outsourcing partner that provides WFT-certified customer contact, insurance administration, claims handling, mortgage dossier support, portfolio management, and back-office services to insurance intermediaries, insurers, lenders, and financial service providers in the Netherlands and Belgium.

Ownership category

akta.pro rank

Headquarters

HQ city

Alphen Aan Den Rijn

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services - Hourly Billing: M+ charges clients on a pay-per-hour basis for services rendered, providing flexibility without fixed personnel costs. Clients pay only for productive hours deployed, avoiding idle time costs, pension contributions, sick pay, or vacation coverage expenses.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

M+ is a Dutch outsourcing partner that delivers WFT-certified customer contact and administrative services to insurance intermediaries, insurers, authorized agents, service providers, and lenders. Its six core offerings cover financial customer service, insurance matters, full claims handling, mortgage file support, portfolio management, and administrative support, all performed within the client's CRM and business systems on a pay-per-hour basis.

Product overview

M+ operates as a WFT outsourcing partner offering a suite of six integrated customer contact and administrative services for financial service providers. The core offering consists of Financiële Klantenservice (financial customer service with AFM license), Verzekeringszaken (insurance matters), Volledige Schadeafwikkeling (complete claims handling), Hypotheekdossier Ondersteuning (mortgage file support), Portefeuillebeheer (portfolio management), and Administratieve Ondersteuning (administrative support). These services work as an integrated extension of client organizations, with all work performed in clients' systems, documentation in CRM systems, and staff WFT-certified. M+ also delivers software solutions via hardcode and no-code development, with RPA-based process automation capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Financiële Klantenservice Professional customer contact service delivered via phone, email, and chat by WFT-certified employees who advise on financial products, performed within the client's CRM under M+'s AFM license.
• Verzekeringszaken Comprehensive insurance services including new policy closures and switching of existing policies to better terms or lower premiums, with thorough needs assessment and personal advice.
• Volledige Schadeafwikkeling Complete claims handling service from damage registration through claim completion, including contact with insurers, documentation, evidence collection, and progress monitoring.
• Hypotheekdossier Ondersteuning WFT-certified advisors support the creation, management, and completion of mortgage dossiers for insurance intermediaries, mandates, and insurers, including document collection, offer support, deadline monitoring, and communication with involved parties.
• Portefeuillebeheer Portfolio management ensuring compliance with the duty of care while actively increasing policy density, including periodic evaluation, targeted advice, proactive customer approach, and aftercare and relationship management.
• Administratieve Ondersteuning Flexible administrative support for data management, insurance policy management, and archive management, performed within the client's CRM with additional M+ systems providing insight and reporting.

Quantifiable outcome

• Clients can scale customer service during peak periods while maintaining quality standards and WFT compliance.
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature1 record

Partnerships

13 partnerships are on record, tiered minor and core.

• OpgroenminorOthersClient logo displayed on M+ website as part of customer showcase.
• Stellantis Financial ServicescoreOthersFull partnership for customer contact handling across multiple channels (phone, chat, email, WhatsApp) for PSA Finance services including financing and insurance for Peugeot, Citroën, and DS Automobiles.
• PoliservceminorOthersClient logo displayed on M+ website as part of customer showcase.
• Perree Partners M+minorOthersClient logo displayed on M+ website as part of customer showcase.
• HypotheekshopminorOthersClient logo displayed on M+ website as part of customer showcase.
• KlapminorOthersClient logo displayed on M+ website as part of customer showcase.
• RiskminorOthersClient logo displayed on M+ administrative support service page.
• VeldsinkminorOthersClient logo displayed on M+ administrative support service page.
• AON M+minorOthersClient logo displayed on M+ administrative support service page.
• Woningborg M+minorOthersClient logo displayed on M+ portfolio management service page.
• Nationale NederlandenminorOthersPartner logo displayed on M+ mortgage file support service page.
• Vereniging Eigen HuiscoreOthersStrategic partnership providing scalable WFT-certified customer service for 800,000 members via phone and chat for insurance portal support.
• StellantiscoreOthersStrategic partnership for complete customer contact handling across all channels for automotive financing and insurance services.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teleperformance SE: Global customer experience and BPO leader with significant Dutch operations serving financial services clients. Comparable to M+ as a multi-channel outsourced customer contact provider with deep regulatory-compliant financial services capabilities, though at much larger scale and broader geographic footprint.
• Foundever (formerly Sitel Group): Global CX/BPO company operating across Europe with significant financial services and insurance clients. Comparable to M+ as a multi-channel outsourced customer service provider for regulated industries, though at significantly larger scale and with global delivery capability.
• WNS Holdings: Global BPO company with a particularly deep insurance and financial services vertical. Comparable to M+ in serving regulated financial services buyers with outsourced contact and back-office operations, though at global scale with broader analytics and digital capabilities.
• Concentrix Corporation: Global CX/BPO and digital customer experience provider with strong European and financial services vertical presence. Comparable to M+ as an enterprise-scale outsourced contact center serving regulated financial services buyers, but offering a much broader technology and analytics stack.
• Capgemini SE: European-headquartered global IT and BPO firm with a sizeable financial services and insurance vertical. Comparable to M+ in serving regulated financial services buyers across Europe with outsourced business operations, though at vastly larger scale with broader digital and consulting capabilities.
• Genpact Limited: Global professional services and BPO company with a strong financial services and insurance focus, including European operations. Comparable to M+ as a regulated-industry outsourced operations provider, though operating at significantly larger scale with deeper digital transformation capabilities.
• Majorel (now part of TELUS International): European-headquartered CX/BPO company (now integrated with TELUS International) with strong financial services and insurance expertise. Comparable to M+ as a multi-channel outsourced customer service provider serving regulated European financial institutions.
• Transcom Holding: Sweden-headquartered global CX and BPO provider with strong European footprint and financial services clients. Comparable to M+ as a European-anchored outsourced customer contact specialist serving regulated industries, but operating across many more markets.
• EXL Service Holdings: Global BPO and analytics firm with a strong insurance and financial services vertical serving European clients. Comparable to M+ in providing outsourced customer operations and back-office support to regulated financial services buyers, though with deeper analytics and technology capability.
• TTEC Holdings: Global customer experience and BPO provider with European operations and a sizable financial services vertical. Comparable to M+ as a multi-channel outsourced contact center serving banks and insurers, but with global scale and broader digital capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Mplus
• Facebookfacebook.com/MplusGroep

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mplus