Cloud Remedy

What Cloud Remedy does

Cloud Remedy is an Australian managed cloud services provider offering private cloud hosting, cloud backup, and disaster recovery (DRaaS) to home users, small and medium businesses, and mid-market enterprises. The company operates exclusively from Australian Tier-III data centres certified to PCI DSS, ISO 27001, and SAS 70 standards, positioning data sovereignty and local support as core buyer criteria. Its platform is built on HPE Software infrastructure, supports Windows and Linux environments, and uses Microsoft Remote Desktop for application hosting, with 256-bit AES encryption and Microsoft Certified Solutions Expert (MCSE) support staff underpinning the managed-service promise. (Note: the firm's own materials state a founding year of 2016 under the legal entity The Trustee for THE CMC TRUST / Computer Man Consultancy Trading as Cloud Remedy, while firmographic metadata lists 2001; this discrepancy is unresolved in the source data.)

The product portfolio is structured around three pillars. Private Cloud provides dedicated Virtual Private Servers in Bronze, Silver, Gold, and Platinum tiers ($61–$347/month). Cloud Backup is segmented into Home ($10/month, 200GB), Office ($439–$4,371/month, up to 1TB across unlimited servers), and Enterprise ($989–$76,681/month, 2–20TB protected with HPE hybrid appliances and backups every 15 minutes, up to 96 per day, with 7-year retention). Disaster Recovery adds configurable Recovery Time Objectives from 4 to 24 hours ($329–$659/month), packaged with cloud backup as a fully managed service. Add-on modules include Trend Micro Security, Remote Desktop per user, additional storage, and vCPU cores.

Cloud Remedy generates revenue primarily through recurring monthly subscriptions, with annual billing offering a 17% discount and a no-lock-in, month-to-month model. Distribution combines direct online self-service via its Cloud Shop storefront, direct phone and email sales for enterprise inquiries, and an affiliate program paying 3% commissions. The customer base spans consumers, SMBs, and regulated verticals including healthcare (Medical Director hosting), accounting (HandiSoft, MYOB, Sage, Reckon, BGL hosting), legal (LawDocs hosting), and financial services. The company is privately held, bootstrapped with no external funding rounds disclosed, and operates from three offices across Greater Sydney (Minchinbury, Parramatta, Drummoyne).

Name

Cloud Remedy

Legal name

The Trustee for THE CMC TRUST / Computer Man Consultancy Trading as Cloud Remedy

Website

https://cloudremedy.com.au

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Cloud Remedy is an Australian managed cloud services provider delivering private cloud hosting, cloud backup, and disaster recovery from Australian Tier-III data centres to consumers, SMBs, and mid-market enterprises across regulated verticals.

Ownership category

akta.pro rank

Product category

Managed Cloud Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud DR, Backup & Business Continuity (BPAEACAJ)

akta.pro secondary industries

Backup & Restore Platforms (Cloud Backup) (HDABAIAB), Hybrid Cloud DR/BC & High Availability (HDABAMAI), Backup, Disaster Recovery & Data Protection for Private Cloud (HDABABAJ), Backup & Recovery Software (HDABAEAD)

Keywords

• Managed cloud services
• Private cloud hosting
• Cloud backup solutions
• Disaster recovery services
• Virtual private servers

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Private Cloud Hosting: Monthly subscription-based virtual private server hosting with tiered packages (Bronze, Silver, Gold, Platinum) supporting Windows and Linux operating systems. Revenue generated through recurring monthly fees with optional add-on services.
2. Cloud Backup Services: Three-tier cloud backup solutions: Essential (Home) at $10/month, Pure (Office) at $439-4,371/month, and Hybrid (Enterprise) at $989-76,681/month. Revenue from monthly subscriptions with data retention options up to 7 years.
3. Disaster Recovery Services: DRaaS with tiered pricing based on Recovery Time Objective (RTO): Entry ($329/month, 24hr RTO) to Premium ($659/month, 4hr RTO). Includes cloud backup in the price as a fully managed service.
4. Affiliate Program Commission: Partners earn 3% commission on completed cloud package purchases. Payments begin once affiliate income exceeds $1 threshold, paid monthly.
5. Add-on Services: Supplementary services including Trend Micro Security ($6-55/month), Remote Desktop access ($11-110/month), additional storage ($28-1,370/month), and CPU/RAM upgrades. Upsell opportunities to base service customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Cloud Remedy provides fully managed private cloud hosting (Virtual Private Servers on Windows and Linux with tiered Bronze–Platinum packages), tiered cloud backup (Home, Small/Medium Office, and Enterprise Hybrid Backup with HPE appliances up to 20TB), and Disaster Recovery as a Service with configurable Recovery Time Objectives from 4 to 24 hours. All services are delivered from Australian Tier-III data centres with 256-bit AES encryption, 7-year data retention, and continuous backup intervals as low as 15 minutes. Optional add-ons include Trend Micro Security, Microsoft Remote Desktop access, additional storage, and vCPU upgrades.

Product overview

Cloud Remedy offers a unified cloud services platform built around three core pillars: Private Cloud (Virtual Private Servers with scalable configurations), Cloud Backup (tiered solutions for Home, Office, and Enterprise with HPE-powered hybrid backup), and Disaster Recovery (DRaaS with configurable RTOs from 4-24 hours). The portfolio includes add-on modules for Remote Desktop access, additional Storage, vCPU Cores, and Trend Micro Security. All services are delivered from Australian data centres using HPE infrastructure with 256-bit AES encryption, supporting Windows and Linux workloads on a month-to-month, pay-as-you-go basis.

Differentiator

Problem solved

Functional benefit

Brands

• Cloud Shop: Online storefront for purchasing Cloud Remedy cloud services including private cloud, backup, and disaster recovery packages.

Products and services

• Private Cloud

Quantifiable outcome

• Reduce operational costs by eliminating need for dedicated IT backup staff
• +4 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• HPE (Hewlett Packard Enterprise)coreTechnology or IntegrationHPE Software powers Cloud Remedy's solutions. The company uses HPE Physical Backup Appliances (StoreEasy/TurboRestore) for enterprise hybrid backup solutions. This is a fundamental technology partnership enabling their cloud backup and disaster recovery services.
• MicrosoftcoreTechnology or IntegrationCloud Remedy solutions support Windows and Linux environments using Microsoft Windows 2012 R2 Standard. Microsoft Remote Desktop technology enables their application hosting platform. Staff are Microsoft Certified Solutions Experts (MCSE).
• Trend MicrosupportingTechnology or IntegrationTrend Micro Security is offered as an add-on service ($6-55/month per server) providing antivirus, anti-spyware, anti-worm protection, and phishing scam detection. Based on 25+ years of security software industry expertise.
• HandiSoftsupportingTechnology or IntegrationCloud Remedy offers HandiCloud hosting for HandiSoft accounting software, enabling accountants to use familiar software with cloud mobility, flexibility and security benefits.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Veeam Software: Veeam is a leading provider of cloud backup, replication, and DR software for virtual and physical environments. It is a direct peer in backup and recovery software, though Veeam sells primarily to enterprises and MSPs rather than consumers/SMBs.
• Datto (Kaseya): Datto offers unified business continuity, backup, and DR solutions specifically built for SMBs and the MSPs that serve them. It is a direct peer in SMB-focused hybrid backup and DRaaS, with comparable appliance-plus-cloud architecture.
• Carbonite (OpenText): Carbonite provides cloud backup and DR solutions for SMBs and the MSP channel, including endpoint and server protection. It is a direct peer in subscription-based cloud backup services, especially for small business and home office users.
• Backblaze: Backblaze offers consumer and business cloud backup, plus B2 object storage. It is a direct peer in cloud backup with low-cost subscription pricing targeting individual and small business customers, overlapping with Cloud Remedy's home backup tier.
• Zerto (HPE): Zerto provides enterprise-grade DRaaS and continuous data protection for virtualized and cloud environments. It is a direct peer in cloud-based disaster recovery, and notably is now part of HPE — a key technology partner of Cloud Remedy.
• Acronis: Acronis delivers integrated cyber protection combining backup, DR, anti-malware, and file sync/share. It competes head-to-head with Cloud Remedy in cloud backup and DR for SMBs, with similar hybrid on-premise/cloud deployment models.
• 11:11 Systems (iland): 11:11 Systems (formed via the merger of iland and INAP) delivers cloud infrastructure, backup, and DRaaS for mid-market and enterprise customers. It is a direct peer in fully managed cloud DR and backup with multi-data-centre redundancy.

Regional players

• AUCloud: AUCloud is an Australian sovereign cloud and cyber security provider built specifically for government, defence, and critical infrastructure. It is a regional peer competing in the regulated Australian market that Cloud Remedy addresses with its ISO 27001/PCI DSS-certified data centres.
• Macquarie Cloud Services: Macquarie Cloud Services is an Australian sovereign cloud provider offering hosting, managed services, and DR from local data centres. It is a regional peer competing for the same Australian data sovereignty-driven buyer that Cloud Remedy targets.

Broad incumbents

• Microsoft Azure Backup: Azure Backup is a hyperscaler-scale cloud backup and DR service integrated with the broader Azure platform. It is a broad incumbent competitor — Cloud Remedy's tier-III Australian footprint is its main differentiator versus this kind of global platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/cloudremedy
• Facebookfacebook.com/CloudRemedy
• LinkedInlinkedin.com/company/cloud-remedy

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloud Remedy