Bird Information System
Bird Information System is the aviation technology and BPO arm of India's Bird Group. It builds AIRS, a PC-based airline reservation and inventory platform, and runs BPO and NOC services for carriers in India and South Asia.
- Company typePrivate
- Founded2002
- HeadquartersNew Delhi, India
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Bird Information System does
Bird Information System Pvt. Ltd. (BIS) is the technology and process services arm of the Bird Group, focused on the airline and travel industry. Founded in 2002 and headquartered in New Delhi, the company builds and operates Passenger Service System (PSS) software, Business Process Outsourcing (BPO) operations, and Network Operations Center (NOC) services for carriers in India and select international markets.
Its core product is AIRS, an airline inventory and reservation system, complemented by adjacent modules including BIS-Kiosk (self-service check-in), BIS-Roving Agent (mobile check-in), BirdRes (online reservation), OLTP-based booking engines, Corporate Travel solutions, and a Frequent Flyer Program platform. The stack is built on a PC-based architecture rather than mainframe legacy PSS, and is integrated with the Galileo global distribution system, exposing inventory through 9,000+ travel agencies, 15,000 desktops, and 500 corporate locations.
BIS makes money through a mix of software licensing/hosting of AIRS and related modules, managed NOC services, and BPO process outsourcing for airline customers including American Airlines, Indian Airlines, Paramount Airways, Jagson Airlines, Royal Bengal Airline, and Nepal Airlines, with additional corporate travel distribution via Grayline India. Customers include full-service and regional carriers in India and South Asia.
Bird Information System firmographics
Firmographics- Name
- Bird Information System
- Legal name
- Bird Information Systems Pvt. Ltd.
- Website
- https://bis.co.in
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Bird Information System is the aviation technology and BPO arm of India's Bird Group. It builds AIRS, a PC-based airline reservation and inventory platform, and runs BPO and NOC services for carriers in India and South Asia.
- Ownership category
- akta.pro rank
Where Bird Information System is headquartered
LocationHeadquarters
- HQ city
- New Delhi
- HQ country
- India
- HQ region
- Asia
Offices3 records
Markets served
Bird Information System business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Software Licensing and Hosting: One-time implementation cost and monthly segment booking costs for airline reservation and inventory management applications. ASP (Application Service Provider) model providing hosting options so airlines do not need hosting infrastructure on premises.
- BPO Services: Contact centre and CRM solutions, back-office automation, and process outsourcing for travel and non-travel companies including customer service, sales, fulfillment, and financial transaction processing.
- NOC Services: Network operations center services providing network management, ISP cost negotiation, and telecom infrastructure management with transparent pass-through billing.
- Process Outsourcing: Business process outsourcing covering customer care, sales, backend transaction processing, technical support, financial transaction processing, ticketing, and fare filing for airlines and online travel portals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | One-time implementation with monthly booking costs |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels1 record
Bird Information System product offering
Product offeringCore offering
Bird Information Systems (BIS) is the technology arm of the Bird Group, providing transaction processing, data integration, IT integration, and reservation hosting to the global travel industry. Its flagship AIRS platform delivers web-based airline inventory, reservation, ticketing, departure control, and distribution capabilities, complemented by Passenger Service Solutions (PSS), Point of Sale (POS) portals, BPO/contact-center services, and Network Operation Center (NOC) management.
Product overview
Bird Information Systems (BIS) offers a comprehensive suite of travel technology solutions organized around a core platform architecture. The flagship product is AIRS (Airlines Inventory and Reservation System), a web-based hosting system for low-cost carriers and regional airlines providing inventory control, reservation, ticketing, departure control, and distribution. The Passenger Service Solutions (PSS) suite complements AIRS with BIS-Kiosk (self-service check-in), BIS-Roving Agent (mobile check-in), Baggage Reconciliation System, Frequent Flyer Program, Mobile Services, and e-Ticketing. The Point of Sale (POS) solutions include BirdRes portal, BirdRes Consolidator, Corporate Travel, and Online Travel Portal (OLTP) for B2C/B2B bookings. BIS also provides BPO services, Network Operation Center (NOC) management, Application Development, WAN Infrastructure Setup, MPLS VPN Hosting, Network Traffic Monitoring, Router Management, and Accounting Solutions (CashX, Revenue Accounting). The products integrate with major GDS platforms (Amadeus), multiple airline carriers, hotel providers (Desiya, Tourico, Travco, HotelBeds), and payment gateways (Axis Bank, ICICI, CC Avenue).
Differentiator
Problem solved
Functional benefit
Brands
- AIRS: Airlines Inventory and Reservation System - a revolutionary web-based hosting system for low-cost carriers providing inventory control, reservation, ticketing, departure control, and distribution services.
- BIS-Kiosk
- BIS-Roving Agent
- CashX
- BIS SMS Alerts
- BIS Automated Travel E-Mail
Products and services
- AIRS (Airlines Inventory and Reservation System) Revolutionary web-based hosting system for low-cost carriers providing inventory control, reservation, ticketing, departure control, and distribution on scalable enterprise architecture.
- Online Travel Portal (OLTP) B2C and B2B travel portal enabling online reservation of flights, hotels, coaches, holidays/packages/tours with multiple third-party integrations and payment options.
- Passenger Service Solutions (PSS) Comprehensive airline passenger service solution suite including inventory management, check-in systems, departure control, loyalty programs, mobile services, baggage management, and web services.
- Point of Sale (POS) Solutions Comprehensive point-of-sale solutions including BirdRes travel portal, consolidator systems, cargo management, hotel inventory, airline distribution, and corporate travel management tools.
- Application Development Customized application development services for travel and airline industries, including website management, product development, and software development with in-house capabilities.
- Network Operation Center (NOC) Fully outsourced single-window solution for delivery and management of network-based services, applications, and equipment with 24/7 support, ISP cost management, and redundant infrastructure.
- Business Process Outsourcing (BPO) Contact centre and CRM solutions for travel and non-travel industries, including customer service, sales, fulfillment, financial services, and loyalty program management.
- Baggage Reconciliation System (BRS) Application using wireless barcode scanners for tracking luggage during loading and unloading, reconciling departing passengers with baggage to reduce mishandling.
- BIS-Kiosk Self-service check-in kiosk solution enabling passengers to select seats, issue boarding passes, and earn frequent flyer miles at airports, hotels, railway stations, and retail outlets.
- BIS-Roving Agent Wireless mobile check-in solution allowing airline agents to process passengers using handheld PDA devices and portable printers, enabling check-in before reaching traditional counters.
- Mobile Services Mobile ticketing solutions allowing customers to order, pay for, obtain, and validate tickets using mobile phones for mass transit, airline check-in, cinema, concerts, and events.
- Frequent Flyer Program (Paramount Royale) Loyalty system enabling airlines to manage multiple membership tiers with Dynamic Tier Review, miles earning and redemption, seat selection, and tier-based privileges.
- e-Ticketing Implementation Electronic ticketing solution allowing customers to print their own tickets with barcode validation, providing cost and labor savings for airlines.
- Revenue Accounting Revenue optimization service for airline seats and hotel reservations including sales data capture, traffic data capture, interline prorate, and invoice verification.
- CashX Travel agency accounting and administration automation solution with mid/back office integration, Amadeus Selling Platform connectivity, and comprehensive financial reporting.
- PNR Quality Check (PQC) Quality assurance application for thorough GDS PNR checks available in batch and on-demand modes with flexible business rules management.
- Agency Back Office Automation Automation of queue handling, fare loading, teletype reject handling, and quality checks on PNRs for travel agencies.
- Nepal Airlines Internet Booking Engine Internet Booking Engine for Nepal Airlines Corporation enabling online flight booking capabilities for the national carrier.
Quantifiable outcome
- Tremendous cost savings for airlines compared to traditional models by providing PC-based effective solution ensuring savings on mainframe costs and legacy platforms
- +2 more outcomes
Companies that use Bird Information System
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Bird Information System technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
Feature7 records
Bird Information System partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and major.
- Nepal Airlines CorporationcoreInternet Booking Engine partnership empowering Nepal Airlines Corporation with online booking capabilities.
- Paramount AirwayscoreStrategic partnership for launch of Frequent Flyer Program (Paramount Royale). BIS developed the frequent flyer program on open architecture enabling compatibility and scalability with web-based applications for cabin upgrades, Pay By Miles, member tier bonus, web check-in, additional baggage allowance, priority tagging, lounge access and upgrade vouchers. BIS had been key technology partner since Paramount Airways started operations using AIRS.
- Royal Bengal AirlinecoreAIRS for inventory hosting, reservation at city & airport offices, and Internet Booking Engine enabling first-time online booking capability for passengers in Bangladesh.
- Grayline IndiamajorAIRS reservation solution for tour packages and sightseeing services distribution, inventory hosting technology and Internet Booking Engine enabling real-time availability and confirmation for domestic and inbound travelers.
- American AirlinescoreShift of Asia Pacific call center operations to India providing 24X7, 365 days/year service for bookings, reservations, fares, ticketing and general information. Also includes CTO (City Ticket Office) operations in Delhi, Mumbai, Chennai and Bangalore. BIS employees have airline/travel agency experience and IATA/UFTAA certification.
- Indian AirlinescoreWeb check-in application service branded as 'i Check-in' enabling passengers with e-tickets to check-in from home or office and receive boarding pass on desktop.
- Jagson AirlinescoreLong-term contract for use of AIRS - Airline Inventory and Reservations System providing booking technology for inventory hosting, reservation at city/airport offices, call centres, Internet Booking Engine, and departure control system.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Bird Information System competitors and assessment
Company assessmentBroad incumbents
- Travelport: Global GDS and travel commerce platform. Competes with BIS across distribution and airline merchandising, particularly for travel agencies connected to BIS's OLTP.
- Sabre: Global GDS and airline IT provider (SabreSonic PSS). Direct competitor in airline reservation/PSS and the standard incumbent AIRS is built to undercut on cost for low-cost and regional carriers.
- Amadeus: Global GDS and airline IT (PSS/Altéa) giant. BIS already integrates with Amadeus via OLTP, positioning Amadeus as both a partner and the dominant incumbent that BIS's AIRS competes against at the smaller-carrier end.
Direct peers
- Navitaire (Accenture): Skyscanner-owned / Accenture-era PSS provider focused on low-cost and hybrid carriers (New Skies, Sky Suite). Closest direct competitor to BIS's AIRS in the LCC/regional PSS niche.
- IBS Software: India-based aviation IT vendor (iFly Res, iCargo) serving airlines with reservation, crew, cargo and loyalty. Closest like-for-like geographic and product peer to BIS.
- Radixx International: Provider of airline PSS solutions (Radixx Res, Radixx ezy) targeted at low-cost, regional and start-up carriers — the same AIRS target segment.
- Hitit Computer Services (now Crane): Turkey-headquartered airline IT vendor with PSS, reservation, loyalty and charter solutions for LCCs and regional carriers — directly comparable AIRS competitor.
Emerging players
- CellPoint Digital: Travel payments orchestration and fintech for airlines. Adjacent capability to BIS's e-ticketing, payment gateway integrations, and BPO transaction processing services.
- Datalex: Provider of airline e-commerce and merchandising platforms (DFX). Adjacent competitor in the digital retailing layer that BIS's OLTP and BirdRes products target.
Others
- Sabre (Farelogix): Pre-acquisition Farelogix was an NDC/retailing platform for airlines — listed under the Sabre parent because the Farelogix product line is now part of Sabre's offer management suite that competes with AIRS/PSS-style platforms.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Bird Information System social profiles
Digital presenceBird Information System financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bird Information System leadership team
Management profileNumber of profiles
Profiles1 record
Bird Information System funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bird Information System M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bird Information System
What does Bird Information System do?
Bird Information Systems (BIS) is the technology arm of the Bird Group, providing transaction processing, data integration, IT integration, and reservation hosting to the global travel industry. Its flagship AIRS platform delivers web-based airline inventory, reservation, ticketing, departure control, and distribution capabilities, complemented by Passenger Service Solutions (PSS), Point of Sale (POS) portals, BPO/contact-center services, and Network Operation Center (NOC) management.
Is Bird Information System a public or private company?
Bird Information System is a private company. It is classified as corporate owned and is currently operating.
When was Bird Information System founded?
Bird Information System was founded in 2002. It employs 1,001 to 5,000 people.
Where is Bird Information System based?
Bird Information System is headquartered in New Delhi, India, in the Asia region.
How does Bird Information System make money?
Four revenue lines are on record. Software Licensing and Hosting is the primary driver. The others are BPO Services, NOC Services and process Outsourcing.
Who are Bird Information System's main competitors?
Broad incumbents on record are Travelport, Sabre and Amadeus. Direct peers are Navitaire (Accenture), IBS Software, Radixx International and Hitit Computer Services (now Crane). Emerging players are CellPoint Digital and Datalex. Sabre (Farelogix) is listed as an others.
Does Bird Information System have an API?
No public API is recorded for Bird Information System.