What Brunelcare does

Brunelcare is an award-winning registered charity (Charity no: 201555, Company no: 601847) founded in 1941 and headquartered in Bristol, United Kingdom. It delivers integrated care, support, and housing services to older people across South West England, operating six care homes (Deerhurst, Glastonbury, Little Heath Care & Support, Little Heath Reablement, Robinson House, Saffron Gardens) that provide 24-hour nursing, dementia, respite, palliative, and reablement care, alongside six or more extra care and sheltered housing schemes (notably Waverley Gardens with 128 apartments, ABC Centre with 56, and Colliers Gardens with 50) and community-based home care services in Somerset and South Gloucestershire. The organisation employs approximately 1,100 colleagues and serves roughly 2,000 adults each week, with 84% of the workforce being women and over three-quarters working in social care and support roles.

The operating model is anchored in a person-centred care framework supported by trained Dementia Coaches (using the FITS into Practice programme) and Homemakers, with clinical leadership holding three Queen's Nurse titles. Revenue is generated through three streams: contracted care services fees (primarily commissioned by Local Authorities and NHS on a subscription/monthly billing basis, plus private pay), social rent and service charges from housing stock (weekly billing, means-tested via Housing Benefit), and charitable donations via JustGiving and fundraising. Pricing is quote-based for care and rent-based for housing, and is not publicly disclosed. Service quality is evidenced by Gold Standards Framework accreditation (retained 10 years at Deerhurst), CQC and Regulator of Social Housing registrations, 90%+ overall customer satisfaction (rising for three consecutive years), and 96% satisfaction in community services.

Distribution and demand generation are primarily commission-led through Local Authorities (Bristol City Council, South Gloucestershire, Somerset) and the NHS, supplemented by community outreach, intergenerational projects, and digital channels including the Brunelcare website and per-site Facebook pages. A 2024-2030 corporate strategy and the April 2026 entry into the Shared Services for Housing Ltd (SSfH) procurement consortium signal a focus on operational scale, regional consolidation, and back-office efficiency. Leadership is in transition: Oona Goldsworthy stepped down as CEO in April 2026, with Sonia Furzland appointed Interim CEO from early May 2026.

Name

Brunelcare

Legal name

Brunelcare

Website

https://brunelcare.org.uk

Company type

Private

Founded year

1941

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Brunelcare is a Bristol-based charity founded in 1941 that operates six care homes, six-plus extra care housing schemes, and community reablement services across South West England, serving around 2,000 older adults weekly with approximately 1,100 staff, primarily commissioned by Local Authorities and the NHS.

Ownership category

akta.pro rank

Product category

Elderly Care and Housing Services

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Nursing and Residential Care Facilities (623), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Nonprofit / Faith-Based CCRCs (HLADAEAC)

akta.pro secondary industries

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Hospice/End-of-Life Respite (Caregiver Relief) (HLADAKAI), Respite Hospice Care (Short-Term Relief) (HSABAFAD)

Keywords

• Social care services
• Elderly care homes
• Extra care housing
• Reablement services
• Dementia care

Headquarters

HQ city

Bristol

HQ country

United Kingdom

HQ region

Europe

Offices13 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Care Services Fees: Fees from providing nursing care, dementia care, respite care, day care, home care, reablement, and palliative care services. Contracted primarily with Local Authorities and NHS, with some private pay clients.
2. Housing Rent and Service Charges: Social rent from sheltered housing, extra care housing, retirement living, shared ownership, and leasehold properties. All homes at Lilac Close will be available for social rent.
3. Donations and Fundraising: Charitable donations through JustGiving platform and fundraising activities. Financial Support Fund available for customers in need.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Brunelcare is an award-winning charity operating a network of care homes, reablement services, and housing schemes across the South West of England (primarily Bristol, Somerset, and South Gloucestershire). It provides nursing care, dementia care, respite care, day care, palliative care, reablement, and home care services, alongside sheltered, extra care, retirement, shared ownership, and leasehold housing for older people.

Product overview

Brunelcare is an award-winning charity providing a comprehensive portfolio of care, support and housing services across the South West. The organisation operates a multi-site care home network (Deerhurst, Glastonbury, Little Heath Care & Support, Little Heath Reablement, Robinson House, Saffron Gardens) offering nursing, dementia, respite, day, palliative and reablement care. Its housing division provides sheltered housing, extra care housing (Colliers Gardens, Waverley Gardens, ABC Centre), retirement living, shared ownership and leasehold options. Community services deliver home care across Somerset and South Gloucestershire. Brunelcare's approach centres on person-centred care, with dedicated Dementia Coaches using FITS into Practice training, and operates a 24-hour reablement service helping people regain independence after hospital stays.

Differentiator

Problem solved

Functional benefit

Products and services

• Nursing Care 24-hour nursing and personal care for older people with complex health needs, delivered across Brunelcare's care homes. Priced individually based on care needs assessment, with monthly billing.
• Dementia Care Specialised, person-centred care for people living with dementia, delivered by trained Dementia Coaches using the FITS into Practice training programme across care homes.
• Respite Care Temporary stay services at Brunelcare care homes that allow unpaid carers to take time for themselves while residents experience a care home setting.
• Day Care Temporary daytime stay experience at Brunelcare care homes for individuals needing daytime support and companionship.
• Reablement Services

Quantifiable outcome

• 90%+ overall customer satisfaction (third consecutive year increase)
• +6 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered minor and core.

• 1625 Independent PeopleminorStrategic or Co-development Partner · 22 April 2026Partnership between Brunelcare and 1625 Independent People (organization working with young people who are homeless or leaving care) for intergenerational project 'Connections' at Colliers Gardens. Funded by National Lottery's Heritage Fund. Workshops created poems and memories bridging generations.
• Bristol City Poet Sukina NoorminorStrategic or Co-development Partner · 22 April 2026Facilitated the intergenerational poetry and memories workshops at Colliers Gardens as part of the Connections project.
• Shared Services for Housing Ltd (SSfH)coreStrategic or Co-development Partner · 1 April 2026Brunelcare joined SSfH from April 2026, with the shared service providing all procurement functions. Four members total including Wandle Housing Association, Gateway Housing Association, and Habinteg Housing Association. Provides strategic procurement approach meeting requirements under Procurement Act 2023.
• Bristol Menopause & Wellwoman ClinicminorStrategic or Co-development Partner · 9 April 2025Collaborated with Brunelcare to develop and launch the organization's new Menopause Policy. Provided training for managers, mental health first-aiders, and HR team on menopause-related discussions.
• South Gloucestershire CouncilcoreChannel Partner/ Reseller/ DistributorCommissioning body for community reablement services and home care. Won new five-year contract (July 2026) to expand services across entire county from 525 to 1,200 hours per week.
• NHScoreChannel Partner/ Reseller/ DistributorNHS commissioning arrangements for community care services. Collaboration on hospital discharge and reablement pathways.
• Local Authorities (Bristol City Council, Somerset)coreChannel Partner/ Reseller/ DistributorMultiple local authorities commission care services, housing, and 'Help When You Need It' service funded by Bristol City Council.
• Royal College of Nursing (RCN)minorStrategic or Co-development PartnerRCN Lead Nurse for Adult Social Care visited Little Heath Care Home to explore implementation of RCN Dependency Tool and fall prevention practices. Collaborative research on staffing optimization.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Methodist Homes (MHA): One of the largest charitable care providers in the UK, operating care homes (including dementia and nursing), retirement living, and community-based services. Comparable as a faith/values-driven charity serving older adults with a similar service mix.
• Housing 21: Not-for-profit provider of retirement living, extra care housing, and shared ownership for older people, with on-site care teams. Highly comparable to Brunelcare's extra care housing and supported living portfolio.
• Abbeyfield Society: Charitable provider of sheltered housing, supported living, and care services for older people across the UK. Overlaps with Brunelcare on housing-with-support and dementia care, particularly in residential settings.
• The ExtraCare Charitable Trust: UK charity operating extra care housing schemes with on-site care teams combined with independent living apartments. The closest direct comparable to Brunelcare's integrated model of extra care, sheltered housing, and care services.

Broad incumbents

• Barchester Healthcare: One of the largest independent operators of care homes in the UK, providing nursing, dementia, and respite care. Comparable to Brunelcare's care home portfolio but as a for-profit commercial operator with deeper capital access.
• Sanctuary Care: Part of Sanctuary Group, providing residential, nursing, dementia, and reablement care across the UK. Comparable to Brunelcare's care home and community reablement services, with greater geographic reach.
• Guinness Partnership: Large UK housing association providing retirement living, extra care, and sheltered housing. Comparable to Brunelcare's housing-with-support offer but with a national rather than regional focus.
• Care UK: Major for-profit provider of residential, nursing, and dementia care homes across the UK, plus community reablement services. Comparable to Brunelcare's care home and reablement services and a relevant counter-bidder in council tenders.
• Anchor (Anchor Hanover Group): One of the largest not-for-profit providers of housing and care for older people in England, operating retirement housing, extra care, and care homes. Broader geographic footprint and scale than Brunelcare but similar integrated model.

Regional players

• LiveWest: Major South West housing association providing general needs and supported housing including for older people. Geographic peer in the South West with overlapping housing and support services, though broader social housing remit.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ColliersGardensExtraCare
• Xx.com/Brunelcare

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brunelcare