Jigsaw
Jigsaw is Ireland's national youth mental health charity, providing free therapy and support to young people aged 12-25 across 18 physical centres and a national online text-based service, funded primarily by the HSE.
- Company typePrivate
- Founded2006
- HeadquartersDublin, Ireland
- Headcount101–250
- GTM typeB2C
- OfferingServices
Jigsaw firmographics
Firmographics- Name
- Jigsaw
- Legal name
- The National Centre for Youth Mental Health Company Limited by Guarantee
- Website
- https://jigsaw.ie
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Jigsaw is Ireland's national youth mental health charity, providing free therapy and support to young people aged 12-25 across 18 physical centres and a national online text-based service, funded primarily by the HSE.
- Ownership category
- akta.pro rank
Jigsaw industry classification
Industry- Product category
- Youth Mental Health Services
- NAICS
- Child and Youth Services (624110), Other Individual and Family Services (624190), Educational Support Services (611710)
- SIC
- Services-Social Services (8300), Services-Educational Services (8200)
- akta.pro primary industry
- Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK)
- akta.pro secondary industries
- Child & Adolescent Behavioral Health Teletherapy Platforms (HLALAEAF), Student Support Hotlines & Digital Wellbeing Tools (EDAJAIAL)
Keywords
Where Jigsaw is headquartered
LocationHeadquarters
- HQ city
- Dublin
- HQ country
- Ireland
- HQ region
- Europe
Offices16 records
Markets served
Jigsaw business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- HSE Government Funding: Primary funding from Health Service Executive (HSE) and HSE CHW in Galway for delivering youth mental health services across Ireland
- Department of Education Funding: Funding for NEART programme - mental health supports for post-primary schools in partnership with NEPS/Department of Education & Youth
- Donations and Fundraising: Income raised from individual donors, corporate partners, and fundraising activities. In 2024, donations totaled €2,187,572
- Total Income 2024: Total income for 2024 was €16,873,969; Total expenditure €16,863,422
- Total Income 2025: Total income for 2025 was €17.30 million, with €17.25 million reinvested in services and operations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free therapy and support for young people aged 12-25 |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Jigsaw product offering
Product offeringCore offering
Jigsaw provides free, confidential mental health therapy and support to young people aged 12-25 across Ireland through 18 in-person service locations and a national Jigsaw Online text-based chat service. The charity also delivers the NEART mental health programme in post-primary schools in partnership with the Department of Education/NEPS, a Youth Advocate volunteer programme, community-based training and resources, and an evidence-based research and evaluation function. All services are provided free of charge to young people, parents, educators, and community groups.
Product overview
Jigsaw is a mental health charity providing free therapeutic services and mental health support to young people aged 12-25 in Ireland. The organisation operates a multi-channel service model consisting of: Jigsaw Online (text-based chat therapy, group chats, and email support), 18 in-person service locations across Ireland, the Neart Programme (mental health supports for post-primary schools in partnership with NEPS/Department of Education), the Youth Advocate volunteer programme, training and resources (online learning and community sessions), and an active research and evaluation department. Services are free, confidential, and non-judgemental.
Differentiator
Problem solved
Functional benefit
Brands
- Jigsaw Online: Online text-based chat therapy service for young people aged 12-25
- Neart
- Youth Advocates
- MyJigsaw
Products and services
- Jigsaw Online Text-based chat therapy service providing one-to-one live chats, group chats, and email support with trained therapists for young people aged 12-25. The service is free, confidential, and non-judgemental.
- In-Person Services Free in-person mental health therapy and support delivered at 18 physical Jigsaw service locations across Ireland, serving young people aged 12-25 who live, learn or work in those areas. Most locations are wheelchair accessible.
- NEART Programme Jigsaw's national mental health supports for post-primary schools, delivered in partnership with NEPS (National Educational Psychological Service) and the Department of Education & Youth. Provides learning opportunities for students and webinars and e-learning courses for parents and school staff.
- Training and Resources Mental health training and resources for young people, parents, and community members, including online learning through the LearnUpon platform and community-based training sessions for community organisations, youth clubs, and sports organisations.
- Research and Evaluation Health services research and evaluation programme focused on improving youth mental health services, including landmark studies such as the My World Survey series and the EQUICARES European partnership. Governed by an independent research ethics committee and operating under Declaration of Helsinki principles.
- Youth Advocate Programme Volunteer programme for young people aged 16-25 to amplify youth voices, support advocacy, promote mental health awareness, and contribute to service design and delivery at local and national levels.
Quantifiable outcome
- 11,064 referrals accepted in 2025 (23% increase YoY), with waiting times reduced from 8 weeks to 4 weeks nationally
- +4 more outcomes
Companies that use Jigsaw
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Jigsaw technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Jigsaw partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- Department of Education & Youth / NEPScorePartnership to deliver NEART programme - comprehensive mental health and wellbeing resources, training and programmes for post-primary schools over 3 years. Dr Joseph Duffy CEO works with Minister and Department on youth mental health policy.
- University College Dublin (UCD)coreLong-standing research partner for My World Survey series - the largest and most comprehensive insights into youth mental health in Ireland. Dr Jeff Moore is Adjunct Associate Professor at UCD School of Psychology and member of Youth Mental Health Lab.
- EQUICARES Consortium (EU Horizon)coreEuropean-wide study on access to mental health support for vulnerable populations. Jigsaw is a partner working alongside academic and community partners. Dr Jeff Moore holds leadership role in EU Horizon EQUICARES consortium.
- University of LimerickcoreResearch partner collaborating on PEARL Project to develop a practical parenting programme to help strengthen young people's ability to regulate their emotions.
- University of GalwayminorAcademic research partner in youth mental health research.
- Dublin City University (DCU)minorAcademic research partner in youth mental health research.
- Maynooth UniversityminorAcademic research partner in youth mental health research.
- Erasmus University RotterdamminorInternational academic research partner.
- Koç UniversityminorInternational academic research partner.
- ApplegreencoreThree-year corporate charity partnership. Over May bank holiday weekend 2026, €123,764 raised across 200+ service stations. Customers donate €2 at till.
- Marks & Spencer (M&S)minorCorporate supporter and partner for youth mental health initiatives.
- Addleshaw GoddardminorCorporate partner supporting Jigsaw.
- CoreminorCorporate partner supporting Jigsaw.
- AvanademinorCorporate partner supporting Jigsaw.
- Novo NordiskminorCorporate partner supporting Jigsaw.
- PRLminorCorporate partner supporting Jigsaw.
- StarbucksminorCorporate partner supporting Jigsaw.
- International Association for Youth Mental Health (IAYMH)coreJigsaw is member of Executive of IAYMH. Hosting IAYMH Conference 2026 at Convention Centre Dublin in November 2026.
Scale indicators12 records
Recent moves7 records
Expansion highlights6 records
Jigsaw competitors and assessment
Company assessmentPeers
Direct peers
- SpunOut: Irish youth information website providing free mental health, wellbeing, and life information to 16–24 year olds — a peer digital-first platform serving the same Irish youth cohort as Jigsaw Online.
- Childline (ISPCC): Irish children's charity operating a 24-hour listening service and online text support for under-18s — directly comparable to Jigsaw in Irish geography, free-access model, and youth helpline/text-chat delivery.
- YoungMinds: UK charity dedicated to children and young people's mental health, providing helpline support, resources for parents and educators, and advocacy — closely comparable to Jigsaw in mission, youth focus, and multi-channel (digital + community) delivery.
- ReachOut Australia: Australian youth mental health service providing online peer support, information, and clinical referrals for ages 12–25 — directly comparable to Jigsaw in target age cohort, digital-first delivery, and free-access service model.
- Kooth: UK-listed youth mental health digital platform providing free, anonymous text-based counselling and wellbeing support to young people aged 10–25 — the closest direct comparable to Jigsaw Online in model, demographic, and delivery mechanism.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Jigsaw social profiles
Digital presenceJigsaw compliance and trust
Trust signalCompliance3 records
Jigsaw financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jigsaw leadership team
Management profileNumber of profiles
Profiles7 records
Jigsaw funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jigsaw M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jigsaw
What does Jigsaw do?
Jigsaw provides free, confidential mental health therapy and support to young people aged 12-25 across Ireland through 18 in-person service locations and a national Jigsaw Online text-based chat service. The charity also delivers the NEART mental health programme in post-primary schools in partnership with the Department of Education/NEPS, a Youth Advocate volunteer programme, community-based training and resources, and an evidence-based research and evaluation function. All services are provided free of charge to young people, parents, educators, and community groups.
Is Jigsaw a public or private company?
Jigsaw is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Jigsaw founded?
Jigsaw was founded in 2006. It employs 101 to 250 people.
Where is Jigsaw based?
Jigsaw is headquartered in Dublin, Ireland, in the Europe region.
How does Jigsaw make money?
Five revenue lines are on record. HSE Government Funding is the primary driver. The others are department of Education Funding, donations and Fundraising, total Income 2024 and total Income 2025.
Who are Jigsaw's main competitors?
Headspace Australia is listed as a peer. Direct peers are SpunOut, Childline (ISPCC), YoungMinds, ReachOut Australia and Kooth.
Does Jigsaw have an API?
No public API is recorded for Jigsaw.
What industry is Jigsaw in?
Jigsaw's product category is Youth Mental Health Services. Its primary akta.pro industry code is BPAGADAK, Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits, with a secondary code of HLALAEAF, Child & Adolescent Behavioral Health Teletherapy Platforms. Its NAICS code is 624110 and its SIC code is 8300.