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Al-Harthy Group

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uuid0025gfl

Namestring
Al-Harthy Group
Legal namestring
HG Communications
Company typeenum
Private
Founded yearint
2014
Descriptiontext

Al-Harthy Group, operating under the legal name HG Communications, is a Saudi Arabian provider of integrated sales-and-workforce solutions headquartered in Riyadh. Founded in 2014, the company markets a five-line service portfolio — Direct Selling, Sales Strategies, Merchandising, Mystery Shopping, and Employer of Record (EOR) — to enterprise clients across telecommunications, FMCG, financial services, retail/hospitality, and international entrants into the Kingdom. It is positioned as the top-selling partner for Virgin Mobile KSA and Friendi, contributing 40% of each brand's total sales, and operates across all major Saudi regions plus select Tier 2 cities through deployed field-sales teams.

Underlying delivery is supported by mobile field-audit tools (GPS-verified visits, time-stamped photographic evidence, real-time execution dashboards) and AI-driven demand forecasting for seasonal and Ramadan planning, with operational data capture functioning as the connective tissue across merchandising, mystery shopping, and HR/EOR engagements. Beyond the enterprise stack, Al-Harthy Group launched Virgin Vnet — a consumer 5G home-internet service priced at SAR 408.25/month — under a partnership with Beyond ONE's global network infrastructure, creating a recurring direct-to-consumer revenue stream that complements the B2B services core.

The revenue model is hybrid: B2B professional-services fees for direct-selling outsourcing, sales-strategy consulting, merchandising execution, mystery-shopping evaluation programs, and per-employee-per-month EOR fees; alongside a subscription-recurring consumer line through Virgin Vnet. Distribution is overwhelmingly in-Kingdom, via direct enterprise field sales and Virgin Mobile retail/service locations in Riyadh, Jeddah, Dammam, Mecca, Medina, Taif, and Khamis Mushait, with consumer 5G fulfillment routed through online request forms, phone contact, and doorstep delivery. The company is privately held, reported headcount 11–50, has no disclosed funding rounds or external investors in the source data, and is led by founder Saad Alghamdi.

Short descriptiontext

Al-Harthy Group (HGC) is a Saudi integrated sales-and-workforce solutions provider serving telecom, FMCG, financial, and international-entry clients across KSA. It also distributes Virgin Vnet 5G consumer home internet nationwide under a partnership with Beyond ONE.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
101–250
akta.pro rankint
HeadquartersJeddah, Saudi Arabia
HQ citystring
Jeddah
HQ countrystring
Saudi Arabia
HQ regionstring
Middle East
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
direct selling services, field sales outsourcing, retail merchandising, mystery shopping services, employer of record
Industry1 code
1Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations
CodeBPAAABANPrimaryYes
Product category
Direct Selling & Workforce Solutions
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model6 records
1Direct Selling Services
TypeProfessional Services
Description

HGC provides direct selling solutions across Saudi Arabia, deploying trained field sales teams for clients in telecom, FMCG, and other sectors. Revenue is generated through managed sales force outsourcing agreements, typically commission or performance-based structures.

alharthy-group.com
2Sales Strategy Consulting
TypeProfessional Services
Description

Comprehensive sales strategy services including market opportunity assessment, go-to-market model design, sales process optimization, KPI frameworks, and sales enablement. Delivered as consulting engagements aligned with client commercial objectives.

alharthy-group.com
3Merchandising Services
TypeProfessional Services
Description

Field merchandising services covering planogram implementation, shelf organization, promotional activation, and inventory management across Saudi retail channels. Revenue generated through service fees for field execution.

alharthy-group.com
4Mystery Shopping Services
TypeProfessional Services
Description

Mystery shopper deployment and evaluation programs providing actionable reports on service quality, employee performance, and compliance. Revenue through service retainer or per-evaluation pricing.

alharthy-group.com
5Employer of Record (EOR)
TypeManaged Services
Description

EOR services handling employment contracts, payroll administration, GOSI contributions, visa processing, and Saudization compliance for companies hiring in Saudi Arabia. Revenue model based on per-employee-per-month fees.

alharthy-group.com
6Virgin Vnet 5G Internet Service
TypeSubscription Recurring
Description

Consumer 5G internet service sold directly to end customers at SAR 408.25/month, including router and unlimited data. Revenue is recurring subscription-based.

vnet.alharthy-group.com
Marketing channels6 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Pricing details1 tier
1Virgin Vnet 5G Router Plan
ModelSubscriptionBilling cadenceMonthly
Notes

SAR 408.25 per month includes: Advanced 5G Wi-Fi 6 router, unlimited data, easy self-activation, dynamic 5G speeds, no installation fees, no speed throttling. SIM and router included. Customer support available in Arabic and English 24/7.

vnet.alharthy-group.com
GTM typeB2B and B2C
B2B and B2C
Offering typeServices
Services
Brand1 record
1Vnet
Description

Virgin Vnet 5G router and internet service powered by BeyondONE's global network infrastructure, providing reliable 5G connectivity across Saudi Arabia

vnet.alharthy-group.com
Core offering1 text field

Al-Harthy Group (HGC) is a Saudi Arabian direct selling and workforce solutions company that deploys trained field sales teams, designs go-to-market sales strategies, executes retail merchandising and planogram compliance, runs mystery shopping programs, and provides Employer of Record (EOR) services handling employment, payroll, and Saudization compliance. The company additionally distributes Virgin Vnet 5G home internet services to end consumers under the Virgin brand partnership.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 2 values shown
  • HGC contributes 40% of total sales for both Virgin Mobile and Friendi, making it the top-performing sales partner
+1 more record
Product overview1 text field

Al-Harthy Group (HGC) operates as an integrated sales and marketing solutions provider in Saudi Arabia, founded in 2014. The company's portfolio centers on five core workforce and sales solutions: Direct Selling Services (nationwide field sales coverage), Sales Strategies (GTM frameworks and sales optimization), Merchandising Services (retail execution and planogram compliance), Mystery Shoppers (service quality evaluation), and Employer of Record/EOR (compliant workforce employment). Additionally, under the Virgin Mobile partnership, HGC offers Virgin Vnet 5G Router internet services. These services work together to enable businesses to scale efficiently, ensure strong market presence, achieve retail execution consistency, and maintain compliance with Saudi Vision 2030 and Saudization requirements.

Product and service2 records
1Direct Selling Services
CategoryDirect Selling / Field Sales Outsourcing
Description

Nationwide field sales coverage across all regions of Saudi Arabia, deploying trained and performance-focused sales teams. HGC assumes responsibility for recruiting, onboarding, training, and managing sales representatives for clients in telecom, FMCG, and other sectors.

2Sales Strategies
Scale indicator4 records

Each record includes

Type, Value, Description, Source

Partnership3 partners
Strategic tierCoreTypeStrategic or Co-development Partner
Description

HGC maintains a strategic partnership with Virgin Mobile KSA as a leading direct sales and retail operations partner. HGC ranks among the top-performing partners in direct sales, retail operations, and in-store performance. The company contributes 40% of Virgin Mobile's total sales, making it the top-selling partner. The partnership is central to HGC's identity and is prominently featured in marketing materials.

Strategic tierCoreTypeStrategic or Co-development Partner
Description

HGC is the top-selling partner for Friendi telecom brand, contributing 40% of total sales — the same as its contribution to Virgin Mobile, establishing HGC as a leading telecom sales agency in Saudi Arabia.

Strategic tierFlagshipTypeStrategic or Co-development Partner
Description

Beyond ONE is the global network infrastructure provider backing the Virgin Vnet 5G service. HGC operates as a local telecom partner for the Virgin brand, leveraging Beyond ONE's global network infrastructure to deliver Virgin Vnet 5G internet services across Saudi Arabia. The partnership combines Virgin's global innovation with HGC's local telecom expertise.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight6 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

Advantage Solutions is a major North American provider of outsourced sales, merchandising, and marketing services to consumer goods, retail, and telecom clients. It mirrors HGC's integrated field-marketing and direct-selling model at larger scale.

TypeBroad incumbent
Description

Ipsos is a global market research and CX analytics firm operating a sizable mystery shopping and customer experience practice. It is a broad incumbent comparable to HGC's mystery shopping / CX QA service line at much larger scale.

TypeRegional player
Description

Bayzat is a UAE-based HR, payroll, and insurance platform serving SMEs and enterprises in the Gulf. It is a regional peer comparable to HGC's EOR and workforce compliance service lines for the GCC market.

TypeDirect peer
Description

Globalization Partners is a global EOR provider handling employment, payroll, and compliance for companies expanding internationally. It is directly comparable to HGC's EOR offering addressing KSA market entry.

TypeDirect peer
Description

Deel is a global EOR and payroll platform enabling companies to hire and manage employees in 150+ countries without local entities. It is directly comparable to HGC's EOR service line for foreign companies entering Saudi Arabia.

TypeDirect peer
Description

Acosta is one of the largest sales and marketing outsourcing agencies in North America, deploying field sales teams, merchandising, and mystery shopping services for CPG and telecom clients. It is directly comparable to HGC across direct selling, merchandising, and in-store execution service lines.

TypeDirect peer
Description

REL Field Marketing is a UK-based outsourced field marketing agency providing direct selling, merchandising, and mystery shopping to retail and consumer brands. It is directly comparable to HGC's direct-selling and merchandising services.

TypeDirect peer
Description

SMG is a global customer experience management firm offering mystery shopping, CX analytics, and voice-of-customer programs. It is directly comparable to HGC's mystery shopper service line and shared CX QA positioning.

TypeRegional player
Description

TASC Outsourcing is a UAE-based workforce solutions and HR services firm operating across MENA. It is a regional peer comparable to HGC's direct selling and EOR service lines from a GCC perspective.

TypeDirect peer
Description

CROSSMARK provides field sales, retail merchandising, and in-store execution services globally. It is comparable to HGC's direct selling and merchandising service lines serving retail and consumer brand clients.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers3 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment6 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile6 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature5 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Al-Harthy Group

Direct Selling & Workforce Solutionsalharthy-group.com

Al-Harthy Group (HGC) is a Saudi integrated sales-and-workforce solutions provider serving telecom, FMCG, financial, and international-entry clients across KSA. It also distributes Virgin Vnet 5G consumer home internet nationwide under a partnership with Beyond ONE.

What Al-Harthy Group does

Al-Harthy Group, operating under the legal name HG Communications, is a Saudi Arabian provider of integrated sales-and-workforce solutions headquartered in Riyadh. Founded in 2014, the company markets a five-line service portfolio — Direct Selling, Sales Strategies, Merchandising, Mystery Shopping, and Employer of Record (EOR) — to enterprise clients across telecommunications, FMCG, financial services, retail/hospitality, and international entrants into the Kingdom. It is positioned as the top-selling partner for Virgin Mobile KSA and Friendi, contributing 40% of each brand's total sales, and operates across all major Saudi regions plus select Tier 2 cities through deployed field-sales teams.

Underlying delivery is supported by mobile field-audit tools (GPS-verified visits, time-stamped photographic evidence, real-time execution dashboards) and AI-driven demand forecasting for seasonal and Ramadan planning, with operational data capture functioning as the connective tissue across merchandising, mystery shopping, and HR/EOR engagements. Beyond the enterprise stack, Al-Harthy Group launched Virgin Vnet — a consumer 5G home-internet service priced at SAR 408.25/month — under a partnership with Beyond ONE's global network infrastructure, creating a recurring direct-to-consumer revenue stream that complements the B2B services core.

The revenue model is hybrid: B2B professional-services fees for direct-selling outsourcing, sales-strategy consulting, merchandising execution, mystery-shopping evaluation programs, and per-employee-per-month EOR fees; alongside a subscription-recurring consumer line through Virgin Vnet. Distribution is overwhelmingly in-Kingdom, via direct enterprise field sales and Virgin Mobile retail/service locations in Riyadh, Jeddah, Dammam, Mecca, Medina, Taif, and Khamis Mushait, with consumer 5G fulfillment routed through online request forms, phone contact, and doorstep delivery. The company is privately held, reported headcount 11–50, has no disclosed funding rounds or external investors in the source data, and is led by founder Saad Alghamdi.

Al-Harthy Group firmographics

Firmographics
Name
Al-Harthy Group
Legal name
HG Communications
Website
https://alharthy-group.com
Company type
Private
Founded year
2014
Operating status
Operating
Headcount range
101–250 employees
Short description
Al-Harthy Group (HGC) is a Saudi integrated sales-and-workforce solutions provider serving telecom, FMCG, financial, and international-entry clients across KSA. It also distributes Virgin Vnet 5G consumer home internet nationwide under a partnership with Beyond ONE.
Ownership category
akta.pro rank

Al-Harthy Group industry classification

Industry
Product category
Direct Selling & Workforce Solutions
akta.pro primary industry
Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

  • Direct selling services
  • Field sales outsourcing
  • Retail merchandising
  • Mystery shopping services
  • Employer of record

Where Al-Harthy Group is headquartered

Location

Headquarters

HQ city
Jeddah
HQ country
Saudi Arabia
HQ region
Middle East

Offices1 record

Markets served

Al-Harthy Group business model

Business model
GTM type
B2B and B2C
Offering type
Services
Cost components
Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

  1. Direct Selling Services: HGC provides direct selling solutions across Saudi Arabia, deploying trained field sales teams for clients in telecom, FMCG, and other sectors. Revenue is generated through managed sales force outsourcing agreements, typically commission or performance-based structures.
  2. Sales Strategy Consulting: Comprehensive sales strategy services including market opportunity assessment, go-to-market model design, sales process optimization, KPI frameworks, and sales enablement. Delivered as consulting engagements aligned with client commercial objectives.
  3. Merchandising Services: Field merchandising services covering planogram implementation, shelf organization, promotional activation, and inventory management across Saudi retail channels. Revenue generated through service fees for field execution.
  4. Mystery Shopping Services: Mystery shopper deployment and evaluation programs providing actionable reports on service quality, employee performance, and compliance. Revenue through service retainer or per-evaluation pricing.
  5. Employer of Record (EOR): EOR services handling employment contracts, payroll administration, GOSI contributions, visa processing, and Saudization compliance for companies hiring in Saudi Arabia. Revenue model based on per-employee-per-month fees.
  6. Virgin Vnet 5G Internet Service: Consumer 5G internet service sold directly to end customers at SAR 408.25/month, including router and unlimited data. Revenue is recurring subscription-based.

Pricing tiers

ModelBillingPrice
SubscriptionMonthlyVirgin Vnet 5G Router Plan

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Al-Harthy Group product offering

Product offering

Core offering

Al-Harthy Group (HGC) is a Saudi Arabian direct selling and workforce solutions company that deploys trained field sales teams, designs go-to-market sales strategies, executes retail merchandising and planogram compliance, runs mystery shopping programs, and provides Employer of Record (EOR) services handling employment, payroll, and Saudization compliance. The company additionally distributes Virgin Vnet 5G home internet services to end consumers under the Virgin brand partnership.

Product overview

Al-Harthy Group (HGC) operates as an integrated sales and marketing solutions provider in Saudi Arabia, founded in 2014. The company's portfolio centers on five core workforce and sales solutions: Direct Selling Services (nationwide field sales coverage), Sales Strategies (GTM frameworks and sales optimization), Merchandising Services (retail execution and planogram compliance), Mystery Shoppers (service quality evaluation), and Employer of Record/EOR (compliant workforce employment). Additionally, under the Virgin Mobile partnership, HGC offers Virgin Vnet 5G Router internet services. These services work together to enable businesses to scale efficiently, ensure strong market presence, achieve retail execution consistency, and maintain compliance with Saudi Vision 2030 and Saudization requirements.

Differentiator

Problem solved

Functional benefit

Brands

  • Vnet: Virgin Vnet 5G router and internet service powered by BeyondONE's global network infrastructure, providing reliable 5G connectivity across Saudi Arabia

Products and services

  • Direct Selling Services Nationwide field sales coverage across all regions of Saudi Arabia, deploying trained and performance-focused sales teams. HGC assumes responsibility for recruiting, onboarding, training, and managing sales representatives for clients in telecom, FMCG, and other sectors.
  • Sales Strategies

Quantifiable outcome

  • HGC contributes 40% of total sales for both Virgin Mobile and Friendi, making it the top-performing sales partner
  • +1 more outcomes

Companies that use Al-Harthy Group

Customer profile

Named customers3 records

Segments6 records

Ideal customer profiles6 records

Al-Harthy Group technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature5 records

Al-Harthy Group partnerships and signals

Strategic signal

Partnerships

Three partnerships are on record, tiered core and flagship.

  • Virgin Mobile KSAcoreStrategic or Co-development PartnerHGC maintains a strategic partnership with Virgin Mobile KSA as a leading direct sales and retail operations partner. HGC ranks among the top-performing partners in direct sales, retail operations, and in-store performance. The company contributes 40% of Virgin Mobile's total sales, making it the top-selling partner. The partnership is central to HGC's identity and is prominently featured in marketing materials.
  • FriendicoreStrategic or Co-development PartnerHGC is the top-selling partner for Friendi telecom brand, contributing 40% of total sales — the same as its contribution to Virgin Mobile, establishing HGC as a leading telecom sales agency in Saudi Arabia.
  • Beyond ONE (Virgin)flagshipStrategic or Co-development PartnerBeyond ONE is the global network infrastructure provider backing the Virgin Vnet 5G service. HGC operates as a local telecom partner for the Virgin brand, leveraging Beyond ONE's global network infrastructure to deliver Virgin Vnet 5G internet services across Saudi Arabia. The partnership combines Virgin's global innovation with HGC's local telecom expertise.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Al-Harthy Group competitors and assessment

Company assessment

Direct peers

  • Advantage Solutions: Advantage Solutions is a major North American provider of outsourced sales, merchandising, and marketing services to consumer goods, retail, and telecom clients. It mirrors HGC's integrated field-marketing and direct-selling model at larger scale.
  • Globalization Partners: Globalization Partners is a global EOR provider handling employment, payroll, and compliance for companies expanding internationally. It is directly comparable to HGC's EOR offering addressing KSA market entry.
  • Deel: Deel is a global EOR and payroll platform enabling companies to hire and manage employees in 150+ countries without local entities. It is directly comparable to HGC's EOR service line for foreign companies entering Saudi Arabia.
  • Acosta: Acosta is one of the largest sales and marketing outsourcing agencies in North America, deploying field sales teams, merchandising, and mystery shopping services for CPG and telecom clients. It is directly comparable to HGC across direct selling, merchandising, and in-store execution service lines.
  • REL Field Marketing: REL Field Marketing is a UK-based outsourced field marketing agency providing direct selling, merchandising, and mystery shopping to retail and consumer brands. It is directly comparable to HGC's direct-selling and merchandising services.
  • SMG (Service Management Group): SMG is a global customer experience management firm offering mystery shopping, CX analytics, and voice-of-customer programs. It is directly comparable to HGC's mystery shopper service line and shared CX QA positioning.
  • CROSSMARK: CROSSMARK provides field sales, retail merchandising, and in-store execution services globally. It is comparable to HGC's direct selling and merchandising service lines serving retail and consumer brand clients.

Broad incumbents

  • Ipsos: Ipsos is a global market research and CX analytics firm operating a sizable mystery shopping and customer experience practice. It is a broad incumbent comparable to HGC's mystery shopping / CX QA service line at much larger scale.

Regional players

  • Bayzat: Bayzat is a UAE-based HR, payroll, and insurance platform serving SMEs and enterprises in the Gulf. It is a regional peer comparable to HGC's EOR and workforce compliance service lines for the GCC market.
  • TASC Outsourcing: TASC Outsourcing is a UAE-based workforce solutions and HR services firm operating across MENA. It is a regional peer comparable to HGC's direct selling and EOR service lines from a GCC perspective.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Al-Harthy Group social profiles

Digital presence

Al-Harthy Group financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Al-Harthy Group leadership team

Management profile

Number of profiles

Profiles1 record

Al-Harthy Group funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Al-Harthy Group M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Al-Harthy Group

What does Al-Harthy Group do?

Al-Harthy Group (HGC) is a Saudi Arabian direct selling and workforce solutions company that deploys trained field sales teams, designs go-to-market sales strategies, executes retail merchandising and planogram compliance, runs mystery shopping programs, and provides Employer of Record (EOR) services handling employment, payroll, and Saudization compliance. The company additionally distributes Virgin Vnet 5G home internet services to end consumers under the Virgin brand partnership.

Is Al-Harthy Group a public or private company?

Al-Harthy Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Al-Harthy Group founded?

Al-Harthy Group was founded in 2014. It employs 101 to 250 people.

Where is Al-Harthy Group based?

Al-Harthy Group is headquartered in Jeddah, Saudi Arabia, in the Middle East region.

How does Al-Harthy Group make money?

Six revenue lines are on record. Direct Selling Services are the primary driver. The others are sales Strategy Consulting, merchandising Services, mystery Shopping Services, employer of Record (EOR) and virgin Vnet 5G Internet Service.

Who are Al-Harthy Group's main competitors?

Direct peers on record are Advantage Solutions, Globalization Partners, Deel, Acosta, REL Field Marketing, SMG (Service Management Group) and CROSSMARK. Ipsos is listed as a broad incumbent. Regional players are Bayzat and TASC Outsourcing.

Does Al-Harthy Group have an API?

No public API is recorded for Al-Harthy Group.

What industry is Al-Harthy Group in?

Al-Harthy Group's product category is Direct Selling & Workforce Solutions. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations.

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