Council On Aging of Buncombe County

What Council On Aging of Buncombe County does

Council on Aging of Buncombe County (COAbc) is an independent 501(c)(3) nonprofit organization (EIN 23-7410586) founded in 1964 and headquartered at 46 Sheffield Circle in Asheville, North Carolina. It delivers a coordinated portfolio of eight core aging services to seniors age 60+ in Buncombe County and adjacent Western North Carolina counties: Benefits Enrollment (NCOA-certified), Call-A-Ride volunteer transportation, Caregiver Support, Dining and Wellness, Homebound Food Delivery, Medicare/SHIIP counseling, Minor Home Repair, and Resource Coordination, plus free AARP Tax-Aide preparation. All services are provided at no cost to eligible participants, and delivery occurs through a multi-site physical network—including the Asheville HQ, a downtown Senior Opportunity Center, sites in South Asheville, Black Mountain, and Weaverville—supplemented by 120 annual outreach events and home visits.

Operationally, COAbc runs on a diversified nonprofit revenue mix: individual donations, corporate sponsorships at $2,500 and $5,000 tiers, foundation grants, and local/state/federal government contracts including the Home and Community Care Block Grant for the Senior Dining Program. The organization employs 11-50 staff (including Executive Director Casey Miller, Medicare Manager Jennifer Jacobs, and other program leads) and is supported by a large volunteer base that drives Call-A-Ride, food delivery, tax counseling, and outreach. COAbc is not a government agency and has no parent company; it is governed by a Board of Directors and embedded in a regional ecosystem of partnerships spanning NCOA, MANNA Food Bank, AARP Foundation Tax-Aide, NC Department of Insurance (SHIIP), Habitat for Humanity, MAHEC, CarePartners PACE, Centerwell, and Buncombe County Libraries.

The organization has no proprietary technology, no API, and no disclosed digital platform; its value proposition is built on regulatory certifications (SHIIP), 60+ years of community trust, a 'no-wrong-door' resource coordination model, and dense local partnerships that produce measurable client outcomes—including securing over $2 million in benefits for clients in 2017 and delivering more than 10,000 services annually across Buncombe County's 70,000+ residents aged 60+. The ACA Navigator service was discontinued following federal budget changes, indicating exposure to single-funder program risk within an otherwise diversified portfolio.

Name

Council On Aging of Buncombe County

Legal name

Council on Aging of Buncombe County, Inc.

Website

https://coabc.org

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

Council on Aging of Buncombe County is an independent 501(c)(3) nonprofit founded in 1964 in Asheville, NC, providing free Medicare counseling, transportation, meals, caregiver support, benefits enrollment, and resource coordination to seniors age 60+ across Buncombe County and Western North Carolina.

Ownership category

akta.pro rank

Product category

Senior and Aging Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Senior Social Clubs & Community-Based Day Programs (Non-Clinical) (HSABANAK), Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

Keywords

• Senior services
• Aging support
• Medicare counseling
• Community transportation
• Caregiver resources

Headquarters

HQ city

Asheville

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Donations and Grants: Revenue from individual donors, corporate sponsors, and foundation grants. EIN 23-7410586. Tax-deductible 501(c)(3) organization.
2. Corporate Sponsorship: Corporate sponsorships at $2,500+ and $5,000+ annual levels with benefits including logo display on website, social media, and outreach presentations.
3. Government Contracts: Funding from local, state, and federal grants including Home and Community Care Block Grant (HCCBG) for Senior Dining Program.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Council on Aging of Buncombe County is an independent 501(c)(3) nonprofit that delivers a coordinated portfolio of free aging services to seniors age 60+ in Buncombe County and Western North Carolina. Core offerings include Medicare/SHIIP counseling, an NCOA-certified Benefits Enrollment Center, volunteer transportation (Call-A-Ride), Dining and Wellness meals at multiple community sites, Homebound Food Delivery, Family Caregiver Support, free Minor Home Repair (grab bars and shower wands), Resource Coordination, and AARP Tax-Aide tax preparation.

Product overview

Council on Aging of Buncombe County operates as a community-based 501(c)(3) non-profit organization providing a coordinated portfolio of aging services. The organization offers eight core programs: Benefits Enrollment Center (NCOA-certified), Call-A-Ride transportation, Caregiver Support, Dining and Wellness, Homebound Food Delivery, Medicare/SHIIP counseling, Minor Home Repair, and Resource Coordination. Additional services include free tax preparation through AARP Tax-Aide. The organization previously offered ACA Navigator services but these were discontinued due to federal budget changes. These programs are designed to work together to support seniors age 60+ in remaining independent at home through direct services, information, referrals, and assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• Benefits Enrollment Center NCOA-certified Benefits Enrollment Center that helps Medicare beneficiaries and low-income seniors in Buncombe County access benefits including SNAP, Medicare Part D Extra Help, Medicare Savings Programs, and LIHEAP to pay for food, medications, and healthcare costs.
• Call-A-Ride (CAR) Volunteer transportation service for seniors age 60+ in Buncombe County who cannot drive or access public transportation, providing rides to medical appointments, grocery stores, and other destinations.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered core and minor.

• NCOA (National Council on Aging)coreStrategic or Co-development PartnerCouncil on Aging is an official NCOA Benefits Enrollment Center (BEC), assisting Medicare beneficiaries with benefits access.
• MANNA Food BankcoreStrategic or Co-development PartnerCOAbc purchases food from MANNA Food Bank for Homebound Food Delivery program.
• Moose CafeminorStrategic or Co-development PartnerProvides hot lunches for Senior Dining and Wellness program.
• AARP Foundation Tax-AidecoreStrategic or Co-development PartnerFree tax preparation for low- and moderate-income taxpayers, especially age 60+, through volunteer counselors at library locations.
• NC Department of Insurance (SHIIP)coreStrategic or Co-development PartnerSeniors' Health Insurance Information Program provides Medicare counseling certification and training.
• Buncombe County LibrariescoreChannel Partner/ Reseller/ DistributorTax assistance and other services offered at library locations.
• Area Agency on Aging (Land of Sky)coreStrategic or Co-development PartnerRegional aging services coordination.
• Centerwell Primary CareminorChannel Partner/ Reseller/ DistributorCAPES caregiver support group meeting location at 1425 Patton Avenue, Asheville.
• Habitat for HumanityminorStrategic or Co-development PartnerResource coordinators assist with home repair program applications.
• Community Action OpportunitiesminorStrategic or Co-development PartnerResource coordinators assist with program applications.
• Mountain Housing OpportunitiesminorStrategic or Co-development PartnerResource coordinators assist with housing program applications.
• CarePartners PACEminorStrategic or Co-development PartnerPartnership for home repair services to eligible clients.
• MAHEC Home Based Primary CareminorStrategic or Co-development PartnerHome repair services for patients of the Home Based Primary Care program.
• Legal Aid North Carolina ConsortiumminorStrategic or Co-development PartnerACA Navigator certification through the consortium to serve 8 counties.

Scale indicators7 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Family Caregiver Alliance (FCA): National nonprofit providing caregiver support services, including respite, education, and care navigation—directly comparable to COAbc's Family Caregiver Support Program and CAPES support groups.
• Senior Services of America: Network of community-based senior centers offering meals, wellness programs, transportation, and social activities. Strongly comparable to COAbc's Dining and Wellness, Call-A-Ride, and resource coordination offerings.
• Land of Sky Regional Council (Area Agency on Aging): Regional Area Agency on Aging serving the same Western NC counties as COAbc, coordinating aging services and administering Older Americans Act funding. Operates in the same geography and funding ecosystem.
• CarePartners PACE: Asheville-based PACE program providing integrated medical and social services to seniors eligible for nursing-home level care. COAbc directly partners with CarePartners PACE on home repair referrals for shared clients.

Broad incumbents

• Meals on Wheels America: National nonprofit network providing meal delivery and nutrition services to seniors, directly comparable to COAbc's Homebound Food Delivery and Senior Dining programs. Operates as an umbrella; local affiliates are direct service peers.
• AARP Foundation: National nonprofit serving older adults with programs in food security, income, and caregiver support. COAbc partners with AARP Foundation on Tax-Aide; AARP is a comparable provider of senior-focused benefits access and community programs.
• National Council on Aging (NCOA): NCOA is the national umbrella organization for aging services and administers the Benefits Enrollment Center (BEC) network that COAbc belongs to. Operates at the federal/national policy level while COAbc delivers at the local community level.

Emerging players

• Visiting Angels: National franchise network providing in-home personal care, companionship, and transportation for seniors. Comparable to COAbc's Call-A-Ride, home repair, and resource coordination services but operates on a paid, fee-for-service model rather than free nonprofit model.

Others

• Eldercare Locator (via ACL/U.S. Administration for Community Living): Federal resource directory connecting seniors to local services—analogous in function to COAbc's Resource Coordination program but operating as a national referral hub rather than direct service provider.

Regional players

• Bay Aging: Virginia-based Area Agency on Aging offering PACE, transportation, meals, and caregiver support in a defined multi-county region. Similar portfolio to COAbc but serves a different geography.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/COABC
• LinkedInlinkedin.com/company/council-on-aging-of-buncombe-county

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Council On Aging of Buncombe County