1st IT - Making Technology Simple
- Company typePrivate
- Founded2000
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
1st IT - Making Technology Simple firmographics
Firmographics- Name
- 1st IT - Making Technology Simple
- Legal name
- 1st IT
- Website
- https://1st-it.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
1st IT - Making Technology Simple industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Business Service Centers (56143), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where 1st IT - Making Technology Simple is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
1st IT - Making Technology Simple business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Contracts: Fully managed IT support delivered as a monthly subscription covering helpdesk, cloud services, security, backups, and infrastructure management. Fixed monthly cost with one team handling everything. Also offers discounted rates for registered charities.
- IT Procurement: Sourcing and provisioning of IT hardware (laptops, monitors, servers) and software licenses at trade prices, with configuration before delivery. One-time procurement revenue.
- Project-Based Professional Services: IT consultancy, cloud migration, security audits, network design and installation charged as project work outside the monthly contract scope.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully managed IT support - all-in-one monthly subscription covering helpdesk, cloud, security, backups, and infrastructure |
| Unit Pricing | Pay-as-you-go | IT Procurement - hardware and software sourced at trade prices with configuration |
| Subscription | Monthly | Managed backup services - cloud backup per user per month |
| Other | Monthly | Break-fix IT support cost comparison |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
1st IT - Making Technology Simple product offering
Product offeringCore offering
1st IT provides fully managed IT support services to small and medium businesses and registered charities across London and the UK, delivered as fixed monthly contracts covering helpdesk, cloud services (Microsoft 365, Azure, Google Workspace), security and compliance, network support, backups, telecoms/VoIP, and IT procurement. Services are delivered by an in-house London-based engineering team with no offshore call centre, supplemented by project-based consultancy for cloud migration, security audits, and network design. A separate free self-service toolset (Privacy Policy Generator, GDPR Compliance/Consent/Audit tools) supports lead generation and compliance enablement.
Product overview
1st IT is a London-based managed service provider (MSP) offering fully managed IT support and services to SMEs and charities. The portfolio consists of core managed services including Managed Cloud Services (Microsoft 365, Azure, Google Workspace), IT Compliance Services (Cyber Essentials, security audits, data protection), Remote IT Support, Network Support, IT Consultancy, Business Internet Solutions, VoIP Telecoms, and IT Procurement. The company also provides specialized support for charities with discounted pricing and dedicated Microsoft charity licensing expertise. Additionally, 1st IT offers free self-service tools including a Privacy Policy Generator, GDPR Compliance Checklist Generator, GDPR Data Audit Checklist Generator, GDPR Consent Form Builder, and GDPR Compliance Calendar. All services are delivered with fixed monthly pricing and London-based engineering support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Cloud Services Fully managed cloud infrastructure covering Microsoft 365, Azure, and Google Workspace including setup, migration, licensing, and day-to-day administration for SMEs and charities in London and the UK.
- IT Compliance Services Security and regulatory compliance services including IT Security Risk Management, Data Protection Services, Cyber Essentials certification support, and Cyber Security Audits for SMEs and charities.
- Remote IT Support Remote and on-site helpdesk support resolving issues including slow laptops, email problems, and software issues, typically within the hour for London-based SMEs and charities.
- Network Support Design, installation, and maintenance of network infrastructure including routers, switches, Wi-Fi, and VPNs for reliable business connectivity for SMEs and charities.
- IT Consultancy Services Strategic IT planning, technology decision support, and budget planning for hardware refresh cycles to help SMEs and charities make informed technology investments.
- Business Internet Solutions Business-grade broadband, leased lines, and failover connections with provider negotiation and complete setup management for London SMEs and charities.
- VoIP Phone System Voice over IP phone systems running over internet connections with features including call routing, voicemail to email, and lower call costs for SMEs and charities.
- IT Procurement UK Sourcing of laptops, monitors, servers, and software licenses at trade prices with configuration and delivery ready for immediate use for London SMEs and charities.
- Outsourced IT Support London Comprehensive outsourced IT support providing dedicated engineering teams for SMEs and charities with fixed monthly pricing across London and the UK.
- IT Support for Charities Specialised IT support for charities and non-profits offering discounted rates, Microsoft charity licensing expertise, GDPR compliance, and Cyber Essentials certification support.
- Privacy Policy Generator Free online tool that generates GDPR-ready privacy policy drafts for UK businesses and charities through an interactive form.
- GDPR Data Audit Checklist Generator Free tool that creates tailored data-processing audit checklists based on company profile and data handling practices for UK organisations.
- GDPR Compliance Checklist Generator Free online tool generating personalised GDPR compliance checklists based on company size and personal data types processed for UK organisations.
- GDPR Consent Form Builder Free tool that generates GDPR-compliant consent forms tailored to specific data processing needs and purposes for UK organisations.
- GDPR Compliance Calendar Free planning tool that generates GDPR action calendars across a 12-month period with customisable focus areas for UK organisations.
Quantifiable outcome
- Average response time under 1 hour
- +3 more outcomes
Companies that use 1st IT - Making Technology Simple
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles2 records
1st IT - Making Technology Simple technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
1st IT - Making Technology Simple partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- MicrosoftcorePrimary technology partner providing Microsoft 365, Azure, and related cloud services. Helps clients access Microsoft's nonprofit programme including free and discounted licences for charities. Handles migration, licensing, and day-to-day administration.
- GooglecoreTechnology partner for Google Workspace services including setup, migration, and management for clients.
- FeefominorIndependent review platform providing verified customer reviews for testimonial and social proof on the 1st IT website.
- Internet Service ProvidersminorActs as intermediary finding the right business broadband provider, negotiating deals, and managing setup for clients.
Scale indicators7 records
Recent moves5 records
Expansion highlights4 records
1st IT - Making Technology Simple competitors and assessment
Company assessmentDirect peers
- eacs: UK-based managed service provider with strong Microsoft, cloud, and security offerings for SMB and mid-market clients — directly comparable in service breadth and UK SMB focus.
- Littlefish: UK-based managed IT services and support provider of similar scale, offering helpdesk, cloud, and security services to SMB and mid-market clients — directly comparable service mix and customer base to 1st IT.
- Netstar UK: London-based IT support and managed services provider for SMEs with a similar helpdesk, cloud, and security offering — directly comparable in market and service mix.
- Focus Group: London-based managed IT, telecoms, and cloud provider for UK SMEs — closely comparable on geographic footprint, service portfolio, and customer profile.
- Custard Technical Services: UK managed IT services and cyber security provider to small and medium businesses — comparable size, geographic focus, and managed services portfolio.
- Datcom: UK managed IT services provider delivering cloud, security, helpdesk, and infrastructure support to SMEs — directly comparable portfolio, target market, and recurring-revenue model to 1st IT.
- Support Revolution: London-based outsourced IT support and managed services firm for SMEs — directly comparable in scale, geography, and helpdesk-led service model.
- Proactive IT Support: UK-based managed IT support provider for small businesses, offering helpdesk, cloud, and security services — directly comparable target market and recurring-service structure.
Broad incumbents
- SCC: Large UK and European IT services and solutions provider with a broad managed services portfolio — operates in the same space as 1st IT but at much greater scale, including enterprise and public sector.
- Daisy Corporate Services: Major UK IT, cloud, and managed services provider with significant SMB exposure — overlapping service capabilities with 1st IT across cloud, telecoms, and managed support, but at substantially larger scale.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
1st IT - Making Technology Simple social profiles
Digital presence1st IT - Making Technology Simple compliance and trust
Trust signalCompliance1 record
1st IT - Making Technology Simple financial estimates
Financial estimateRevenue estimate
Valuation estimate
1st IT - Making Technology Simple leadership team
Management profileNumber of profiles
Profiles1 record
1st IT - Making Technology Simple funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
1st IT - Making Technology Simple M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 1st IT - Making Technology Simple
What does 1st IT - Making Technology Simple do?
1st IT provides fully managed IT support services to small and medium businesses and registered charities across London and the UK, delivered as fixed monthly contracts covering helpdesk, cloud services (Microsoft 365, Azure, Google Workspace), security and compliance, network support, backups, telecoms/VoIP, and IT procurement. Services are delivered by an in-house London-based engineering team with no offshore call centre, supplemented by project-based consultancy for cloud migration, security audits, and network design. A separate free self-service toolset (Privacy Policy Generator, GDPR Compliance/Consent/Audit tools) supports lead generation and compliance enablement.
Is 1st IT - Making Technology Simple a public or private company?
1st IT - Making Technology Simple is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 1st IT - Making Technology Simple founded?
1st IT - Making Technology Simple was founded in 2000. It employs 11 to 50 people.
Where is 1st IT - Making Technology Simple based?
1st IT - Making Technology Simple is headquartered in London, United Kingdom, in the Europe region.
How does 1st IT - Making Technology Simple make money?
Three revenue lines are on record. Managed IT Support Contracts are the primary driver. The others are IT Procurement and project-Based Professional Services.
Who are 1st IT - Making Technology Simple's main competitors?
Direct peers on record are eacs, Littlefish, Netstar UK, Focus Group, Custard Technical Services, Datcom, Support Revolution and Proactive IT Support. Broad incumbents are SCC and Daisy Corporate Services.
Does 1st IT - Making Technology Simple have an API?
No public API is recorded for 1st IT - Making Technology Simple.
What industry is 1st IT - Making Technology Simple in?
1st IT - Making Technology Simple's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 54151 and its SIC code is 7370.