Eplanet Global

What Eplanet Global does

Eplanet Global (legal entity Eplanet Communications Ltd.) is a privately held Business Process Outsourcing (BPO) and IT services company founded in 2003, headquartered in New York with operational hubs in Salt Lake City, Dubai, and Karachi. The company delivers a multi-module service portfolio spanning digital customer experience (call center, chat, email, and telephone support), technical support (L1-L3), back-office support, consulting, content control and verification, and IT staff augmentation across 15+ technology stacks including React, Node.js, Python, Angular, Swift, Java, Ruby on Rails, Go, Vue.js, PHP, and Laravel. Underlying technology leverages AI/ML, cloud platforms (AWS, Azure, Google Cloud), data analytics, and proprietary business intelligence dashboards marketed as "AI-powered Digital Transformation."

Name

Eplanet Global

Legal name

Eplanet Communications Ltd.

Website

https://eplanetglobal.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Eplanet Global is a BPO and IT services company providing customer support, technical support, digital marketing, staff augmentation, and vertical software solutions to enterprise clients across government, healthcare, travel, retail, telecom, financial services, and ecommerce sectors.

Ownership category

akta.pro rank

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Services (Managed Services): Comprehensive business process outsourcing services including customer experience, back-office support, and technical support with ongoing service delivery contracts
2. Staff Augmentation: Deploying highly skilled developers and IT professionals to client teams on contract basis with flexible engagement models
3. Digital Presence & Web Development: Custom software development, web and mobile app development, UI/UX design, and digital marketing services
4. IT Outsourcing Services: Comprehensive IT support including help desk, network monitoring, cybersecurity, and cloud management services

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Eplanet Global is a BPO and IT services company that sells outsourced customer support, technical support, digital marketing, and back-office processing services to enterprise and government clients. The firm also provides staff augmentation and outsourced IT support through its delivery operations in Pakistan and its US and Middle East offices, supported by a portfolio of digital, marketing, and software subsidiaries.

Product overview

Eplanet Global is a global BPO (Business Process Outsourcing) company providing a comprehensive portfolio of services and industry-specific software solutions. The company operates a multi-module service architecture combining customer experience services (Digital Customer Experience, Call Center, Technical Support, Chat/Email/Telephone Support) with operational services (Staff Augmentation, Back-Office Support, Consulting, Content Control & Verification) and technology solutions (Web/App Development, IT Outsourcing). The portfolio includes seven acquired subsidiaries (Olive Digital, GOTO, Lime Green Media, Khaity, Helpp, Trango Tech) serving different market segments from e-commerce to agricultural AI. Industry-specific solutions span Government, Healthcare (Shifaam telemedicine platform), Travel, Retail, Telecom, Finance, and Ecommerce verticals. The company employs 1000+ people across 5 global locations with $50M+ annual revenue.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Support Services Outsourced inbound and outbound customer support delivered via voice, chat, and email channels for enterprise and government clients across multiple verticals.
• Technical Support Services Outsourced technical helpdesk and troubleshooting support provided to enterprise, government, and consumer-facing clients needing multi-channel technical assistance.
• Digital Marketing Services Digital marketing services delivered to enterprise clients across verticals to support online customer acquisition, engagement, and brand presence.
• Staff Augmentation Staff augmentation providing skilled personnel embedded within client teams to scale operations, project delivery, and technical capacity on demand.
• Back-Office Support Outsourced back-office processing including administrative, data, and operational support functions for enterprise and government clients.
• Inbound and Outbound Call Center Services Inbound and outbound call center programs handling customer interactions, sales, and service calls for enterprise and government clients.
• Chat and Email Support Services

Quantifiable outcome

• Sales grew 12X and customer retention increased 50% for Oaks e-commerce client
• +2 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Technology Partners (Unnamed)coreTechnology or IntegrationEplanet Global maintains partnerships with multiple technology providers including AWS, Azure, Google Cloud, and various software platforms. These partnerships enable delivery of cloud infrastructure, AI/ML capabilities, and integration services. The company showcases logos of 12 technology partners in their ecosystem.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Direct peers

• StarTek: Mid-sized CX and BPO provider with significant offshore delivery operations serving telecom, financial services, and e-commerce clients. Similar scale and vertical mix to Eplanet, including offshore-heavy delivery and omnichannel CX.
• TaskUs: Mid-sized public BPO specializing in customer experience, content moderation, and back-office services for digital-native and enterprise clients. Closely comparable in size, service mix, and digital transformation positioning relative to Eplanet's CX and staff augmentation offerings.
• Sykes Enterprises (now part of Sitel Group / Foundever): Historically a mid-sized CX/BPO with strong nearshore and offshore delivery serving technology, financial services, and retail clients. Comparable CX and technical support service mix; now part of a broader incumbent but the legacy positioning closely resembles Eplanet's.

Broad incumbents

• Foundever (formerly Sitel/TTEC): Global CX outsourcing company providing customer experience, sales, technical support, and back-office services. Comparable service stack to Eplanet across CX, technical support, and multilingual delivery, with a much larger global footprint.
• Teleperformance: One of the largest global BPO/customer experience management companies, offering customer care, content moderation, and digital services across verticals. Highly comparable to Eplanet's CX, technical support, and content moderation offerings, but at vastly larger scale and broader geographic reach.
• Genpact: Global professional services firm focused on digital transformation, finance & accounting, and supply chain BPO with strong AI/data capabilities. Adjacent to Eplanet's back-office, consulting, and AI-led transformation offerings, though significantly larger and consulting-led.
• Concentrix: Global customer experience and BPO player serving enterprise clients in technology, telecom, retail, financial services, and government. Directly comparable on multi-vertical CX and back-office offerings, government and healthcare specialization, and AI-augmented delivery.
• WNS Holdings: Global business process management company offering CX, finance & accounting, research & analytics, and industry-specific BPO. Comparable on vertical specialization (travel, healthcare, banking) and on combining domain expertise with technology-led delivery.
• Infosys BPM: BPM arm of Infosys offering customer service, finance & accounting, sourcing & procurement, and industry-specific BPO. Comparable service mix and verticals (banking, healthcare, telecom, retail) to Eplanet, with much larger scale and brand.
• TTEC Holdings: Large CX and customer management BPO delivering omnichannel contact center, back-office, and consulting services across verticals. Comparable in CX, technical support, and consulting offerings; scale and brand are meaningfully larger than Eplanet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eplanetglobal
• LinkedInlinkedin.com/company/eplanetglobal

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eplanet Global