Technology Bureau

What Technology Bureau does

Bureau Tecnologia LTDA is a privately held Brazilian information and communication technology services company founded in 1985 by José Porto and headquartered in Fortaleza, Ceará. The firm operates three integrated service pillars: IT and communication consulting (including IT Master Plans/PDTIC, ERP/GRP implementation, and technology diagnostics), custom software development with cloud-hosted SaaS offerings enhanced by artificial intelligence, and a multiplatform contact center (Central de Atendimento) providing 24/7 multi-channel citizen service with AI-powered chatbots, CRM integration, and real-time analytics. Proprietary sub-products include SISGEP (protocol management system deployed at the Prefeitura de Fortaleza's Central 156 ombudsman, handling 5M+ cumulative users and 335,000+ monthly calls at peak), MIS (the Management Information System for the World Bank-financed Projeto São José rural poverty program, replicated across five additional Brazilian states), and Projeto Giselle Saúde (a 2024 LLM/Transformer-architecture digital health platform co-developed with IFCE and EMBRAPII).

The company's revenue is generated through professional services (custom software development projects), recurring SaaS and software rental subscriptions, managed contact center services, and ongoing maintenance and support contracts, with custom quotations rather than published pricing. The go-to-market is sales-led, targeting primarily municipal and state government accounts in Ceará (Prefeitura de Fortaleza, TCE-CE, DETRAN-CE, Banco do Nordeste), supplemented by named enterprise clients in healthcare (Unimed), media (O Povo), food/agribusiness (J. Macedo), and international development (World Bank-funded programs). Distribution is direct, with executive leadership actively embedded in ASSESPRO/SEITAC industry associations and holding ETICE cloud services pre-qualification for the Ceará state government. The firm has maintained Great Place to Work certification for six consecutive years as of 2024 and operates as a founder-controlled private entity with no disclosed institutional investors or M&A history.

Name

Technology Bureau

Legal name

Bureau Tecnologia LTDA

Website

https://bureautecnologia.com.br

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Bureau Tecnologia is a Fortaleza, Brazil-based IT services firm founded in 1985 that delivers IT consulting, custom software and SaaS with AI, and a 24/7 contact center, primarily serving municipal and state government clients in Ceará including the Prefeitura de Fortaleza.

Ownership category

akta.pro rank

Product category

IT Services and Custom Software Development

akta.pro primary industry

Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO)

akta.pro secondary industries

Public Sector & Government ERP (HDAEAEAG), IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

• IT consulting services
• Custom software development
• SaaS cloud solutions
• Contact center outsourcing
• Government software platforms

Headquarters

HQ city

Fortaleza

HQ country

Philippines

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Development and Customization: Custom software development services covering requirements gathering, design, implementation, testing, deployment, and maintenance, billed as professional services or project-based contracts.
2. Software Rental / SaaS: Rental and subscription-based access to software solutions hosted in the cloud, including SaaS with AI capabilities. Clients pay recurring fees to access software without purchasing permanent licenses.
3. Central de Atendimento / Contact Center: Multi-platform contact center services operating 24/7, providing municipal and enterprise clients with managed customer service, including call handling, CRM integration, and reporting.
4. Software Maintenance and Support: Ongoing technical support, bug correction, performance updates, and new feature implementation for existing software installations.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Bureau Tecnologia is a Brazilian IT and communication company that provides IT consulting (including IT Master Plans and ERP/GRP implementation), custom software development and cloud-based SaaS with AI capabilities, and multi-channel contact center operations. Its proprietary solutions include the SISGEP protocol management system, the MIS Management Information System, and the AI-powered Giselle Saúde digital health platform. The company primarily serves government agencies and enterprises in Brazil, operating since 1985 from Fortaleza, Ceará.

Product overview

Bureau Tecnologia offers an integrated portfolio of IT and communication solutions organized around three core service pillars: IT Consulting (including IT Master Plans and ERP/GRP implementation), Custom Software Development/SaaS with AI capabilities (including development, rental, maintenance and support), and a Contact Center (multi-channel with AI-powered chatbots and CRM integration). Key proprietary sub-products include the SISGEP protocol management system (Central 156), the MIS Management Information System (Projeto São José), the AI-driven Giselle Saúde digital health platform, and cloud-based SaaS with AI. The company's offerings serve both public sector (government agencies, municipal governments) and private sector clients, combining nearly four decades of technology integration expertise with emerging generative AI capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• IT and Communication Consulting (Consultoria em Tecnologia da Informação e Comunicação) IT strategic planning and consulting services including IT Master Plans (PDTIC), system diagnostics, data modeling, technology migration planning, and ERP/GRP implementation for public and private sector organizations.
• Software Development, Rental, Maintenance and Support (Desenvolvimento, Customização, Locação, Manutenção e Suporte de Software) Custom software development, cloud-based SaaS with AI integration, software rental, maintenance and technical support services covering requirement gathering, design, coding, testing, deployment and ongoing maintenance for enterprise and government clients.
• Contact Center (Central de Atendimento) Multiplatform contact center integrating qualified teams, advanced technologies and continuous support, with AI-powered generative AI chatbots, CRM integration, multi-channel support (phone, email, chat, social media), real-time data analysis, performance monitoring and queue management for municipal and enterprise clients.
• SISGEP – Protocol Management System (Sistema de Gestão de Protocolos) Robust protocol registration and tracking platform used by the Central 156 service center and the Prefeitura de Fortaleza to manage municipal citizen service workflows, with mobile app and email notification features.
• MIS – Management Information System (Projeto São José) Multi-layer web-based management information system for rural poverty reduction program management, supporting electronic process management, bidding, financial accountability and project progress monitoring using Oracle DBMS, deployed for the Projeto São José in Ceará.
• Projeto Giselle Saúde (GISELLE Saúde AI Platform) Digital health AI solution developed in partnership with IFCE and EMBRAPII, using Large Language Models (LLMs) and Transformer architecture (GPT technology) for advanced generative AI capabilities in the healthcare sector.

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• IFCE – Instituto Federal de Educação, Ciência e Tecnologia do CearácoreStrategic or Co-development PartnerPartnership for the development of the GISELLE Saúde digital health solution. Bureau Tecnologia collaborates with IFCE researchers led by Prof. Mauro Oliveira, combining academic AI research capabilities with industry software development expertise to create a generative AI-powered healthcare platform.
• EMBRAPII – Empresa Brasileira de Pesquisa e Inovação IndustrialcoreStrategic or Co-development PartnerEMBRAPII provides institutional support for the GISELLE Saúde project, contributing funding and innovation infrastructure for the development of AI-powered digital health solutions in partnership with Bureau Tecnologia and IFCE.
• IICA – Instituto Interamericano de Cooperação AgrícolacoreStrategic or Co-development PartnerIICA commissioned the MIS (Management Information System) for the Project São José rural poverty reduction program. Bureau Tecnologia developed the system to support financial management and project monitoring for rural community development initiatives in Ceará.
• ASSESPRO – Associação das Empresas Brasileiras de Tecnologia da InformaçãocoreGTM or Marketing PartnerBureau Tecnologia is a member company of Assespro, the principal Brazilian IT industry association. The company's CEO and EVP hold elected vice-presidency positions, enabling industry representation, networking, and co-marketing within the TIC sector.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Softplan: Brazilian government technology and ERP vendor focused on public-sector digital transformation. Overlaps with Bureau on government ERP/GRP implementations and digital citizen services.
• AeC: Large Brazilian BPO and contact center operator serving enterprise and government clients. Directly comparable to Bureau's Central 156 contact center business model.
• IPM Sistemas: Brazilian vendor specializing in public-sector ERP and management systems for municipalities and state governments. Directly comparable to Bureau's GRP/ERP and citizen-services offerings.
• MJV Tecnologia e Inovação: Brazilian technology and innovation consultancy with a strong AI/data practice serving enterprise clients. Most directly comparable to Bureau on a consulting-led model with explicit AI emphasis.

Broad incumbents

• Senior Sistemas: Brazilian ERP and management software vendor with significant presence across services, manufacturing, and government. Comparable on ERP/GRP implementations though broader and larger.
• CI&T: Brazilian-origin global digital transformation and IT services firm. Comparable to Bureau on IT consulting for enterprise and government clients but at vastly larger scale and global footprint.
• Concentrix: Global BPO and contact center operator with operations in Brazil. Adjacent to Bureau's Central 156 business in terms of model, but vastly larger and globally positioned.
• TOTVS: Largest Brazilian enterprise software company with ERP, HR, and growing government verticals. A broader incumbent competing for the same public-sector IT modernization wallet.
• Stefanini: Major Brazilian IT services and consulting firm operating across Latin America with strong public-sector presence. Overlaps with Bureau on consulting, custom development, and government clients at materially larger scale.
• Atento: Latin American BPO and contact center major serving enterprise and government clients. Directly comparable to Bureau's contact center business but at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BureauTecnologia
• LinkedInlinkedin.com/company/bureau-tecnologia
• Instagraminstagram.com/bureautecnologia

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Technology Bureau