Full Access High Desert
Full Access High Desert is a 501(c)(3) nonprofit Support Services Brokerage in Bend, Oregon, delivering case management and self-directed, person-centered support coordination to about 400 adults with intellectual and developmental disabilities across four Central Oregon counties under contract with ODHS.
- Company typePrivate
- Founded2002
- HeadquartersBend, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Full Access High Desert does
Full Access High Desert is a 501(c)(3) nonprofit Support Services Brokerage headquartered in Bend, Oregon, that delivers case management and person-centered support coordination services to approximately 400 adults with intellectual and developmental disabilities (I/DD) across Deschutes, Crook, Jefferson, and Lake counties in Central and High Desert Oregon. The organization originated from the original Full Access entity founded in 2002 and was established as a separate spin-off brokerage in 2015 to provide region-specific service. It contracts with the Oregon Department of Human Services (ODHS) Office of Developmental Disabilities Services (ODDS) to provide self-directed, person-centered services funded through the federal Title XIX Medicaid Waiver and the Community First Choice Option/K Plan, and operates through four physical offices in Bend, Prineville, Madras, and Lakeview.
The service portfolio centers on brokerage and case management delivered by Personal Agents who conduct Oregon Needs Assessments (ONA), develop Individual Support Plans (ISPs), coordinate in-home and community-based support services, and act as fiscal intermediaries managing funds on behalf of clients. Technical operations rely on Oregon's state-administered ONA tool for universal needs assessment and the eXPRS (electronic Payment and Reporting System) for provider payment processing and Personal Support Worker management; the organization does not appear to maintain proprietary technology, AI capabilities, or a commercial software product. Additional service features include Personal Support Worker (PSW) resource coordination and enrollment support aligned with the SEIU unionization framework.
Full Access High Desert operates a managed-services revenue model in which all primary funding flows from federal Medicaid authorities (Title XIX Waiver and Community First Choice/K Plan) via its ODHS/ODDS contract, with no publicly disclosed per-client pricing. The organization is governed by a board of directors primarily composed of individuals with I/DD and their family members, ensuring mission alignment and stakeholder representation. Outreach is conducted through County Developmental Disabilities Program (CDDP) referral channels, community events (such as the Tri-County Dance), and a limited digital presence via Facebook, Instagram, and a resource-rich website. A separate Better Way of Life Fund accepts charitable donations to address support needs outside the Medicaid-funded plan, providing a secondary, donation-based funding stream.
Full Access High Desert firmographics
Firmographics- Name
- Full Access High Desert
- Legal name
- Full Access High Desert
- Website
- https://fullaccesshd.org
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Full Access High Desert is a 501(c)(3) nonprofit Support Services Brokerage in Bend, Oregon, delivering case management and self-directed, person-centered support coordination to about 400 adults with intellectual and developmental disabilities across four Central Oregon counties under contract with ODHS.
- Ownership category
- akta.pro rank
Where Full Access High Desert is headquartered
LocationHeadquarters
- HQ city
- Bend
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
Full Access High Desert business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Case Management Services: Full Access High Desert is a nonprofit brokerage that contracts with the Oregon Department of Human Services (ODHS) Office of Developmental Disabilities Services (ODDS) to provide case management, resources, and access to in-home and community-based support services for individuals with intellectual and developmental disabilities. Funding comes from Title XIX Waiver or the Community First Choice Option/K Plan (part of the Affordable Care Act).
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Full Access High Desert product offering
Product offeringCore offering
Full Access High Desert is a nonprofit Support Services Brokerage that contracts with the Oregon Department of Human Services (ODHS) Office of Developmental Disabilities Services to provide case management and connect adults with intellectual and developmental disabilities to in-home and community-based support services. Services are delivered through Personal Agents using a self-directed, person-centered approach, including Individual Support Plan development, fiscal intermediary services, and coordination of state and federal funding (Title XIX Waiver and Community First Choice Option/K Plan).
Product overview
Full Access High Desert is a nonprofit brokerage organization providing a unified portfolio of case management and support services for approximately 400 adults with intellectual and developmental disabilities in Central and High Desert Oregon. The organization's core offerings center on brokerage/case management services, person-centered planning approaches, and Personal Agent coordination that connects individuals to in-home and community-based support services. Their services include Individual Support Plan development, fiscal intermediary services, and PSW resources. Rather than a platform-plus-modules architecture, the organization delivers integrated service offerings as a coordinated system under their brokerage model, contracting with the Oregon Department of Human Services to provide self-directed care options.
Differentiator
Problem solved
Functional benefit
Products and services
- Brokerage and Case Management Services
- Personal Agent Services
- Fiscal Intermediary Services
- Person-Centered Services
Companies that use Full Access High Desert
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Full Access High Desert technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Full Access High Desert partnerships and signals
Strategic signalScale indicators3 records
Recent moves5 records
Expansion highlights4 records
Full Access High Desert competitors and assessment
Company assessmentRegional players
- Abilitree (CORIL): Central Oregon-based I/DD services provider referenced by FAHD staff experience (Personal Agent Jen Michelson previously worked at Abilitree). Provides direct supports, residential, and employment services in the same geography.
- Albertina Kerr Centers: Oregon-based nonprofit providing I/DD and mental health services across the Portland metro and statewide. Listed as an employment services resource in FAHD's own provider directory; comparable population and funding sources.
- LifeWorks NW: Oregon-based nonprofit providing behavioral health, I/DD, and social services in the Portland metro. Comparable funding mix (Medicaid, state contracts) and overlapping I/DD service lines.
- UCP Oregon: Oregon affiliate of United Cerebral Palsy providing I/DD services including case management, employment, and community living supports. Operates statewide with similar Medicaid-funded service mix.
- Good 2 Go Oregon: Central Oregon I/DD service provider offering community inclusion, employment, and recreation services. Listed in FAHD's own resources page as a referral partner serving the same client population.
Direct peers
- Full Access (Eugene): Companion Oregon I/DD Support Services Brokerage formed from the same 2015 split as Full Access High Desert. Operates the same brokerage model in Lane County under Oregon ODHS/ODDS contract, making it the closest structural and operational peer.
- Options for Southern Oregon: Regional I/DD brokerage and service provider in Southern Oregon. Competes for similar ODHS contracts and serves a comparable rural population using a similar person-centered brokerage model.
- Community Pathways of Oregon: Oregon-based I/DD Support Services Brokerage offering case management and self-directed services in multiple counties. Direct peer operating under the same ODDS brokerage framework as FAHD.
Broad incumbents
- Easterseals Oregon: Large national nonprofit providing disability and I/DD services with an Oregon presence. Broader portfolio than FAHD but overlapping customer base, funding sources, and self-directed service philosophy.
Emerging players
- The Arc Oregon: Oregon advocacy and service organization for people with intellectual and developmental disabilities. Operates some direct service and case navigation programs funded through similar state mechanisms.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Full Access High Desert social profiles
Digital presenceFull Access High Desert financial estimates
Financial estimateRevenue estimate
Valuation estimate
Full Access High Desert leadership team
Management profileNumber of profiles
Profiles4 records
Full Access High Desert funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Full Access High Desert M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Full Access High Desert
What does Full Access High Desert do?
Full Access High Desert is a nonprofit Support Services Brokerage that contracts with the Oregon Department of Human Services (ODHS) Office of Developmental Disabilities Services to provide case management and connect adults with intellectual and developmental disabilities to in-home and community-based support services. Services are delivered through Personal Agents using a self-directed, person-centered approach, including Individual Support Plan development, fiscal intermediary services, and coordination of state and federal funding (Title XIX Waiver and Community First Choice Option/K Plan).
Is Full Access High Desert a public or private company?
Full Access High Desert is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Full Access High Desert founded?
Full Access High Desert was founded in 2002. It employs 11 to 50 people.
Where is Full Access High Desert based?
Full Access High Desert is headquartered in Bend, United States, in the North America region.
How does Full Access High Desert make money?
One revenue line is on record: case Management Services.
Who are Full Access High Desert's main competitors?
Regional players on record are Abilitree (CORIL), Albertina Kerr Centers, LifeWorks NW, UCP Oregon and Good 2 Go Oregon. Direct peers are Full Access (Eugene), Options for Southern Oregon and Community Pathways of Oregon. Easterseals Oregon is listed as a broad incumbent. The Arc Oregon is listed as an emerging player.
Does Full Access High Desert have an API?
No public API is recorded for Full Access High Desert.