Area Agency on Aging of Palm Beach

What Area Agency on Aging of Palm Beach does

The Area Agency on Aging of Palm Beach/Treasure Coast, Inc. is a private Florida nonprofit and a federally-designated Area Agency on Aging (AAA) under the Older Americans Act, also serving as the regional Aging and Disability Resource Center (ADRC). The organization serves seniors aged 60 and older, adults with disabilities, veterans, and caregivers across a five-county service area in Southeast Florida comprising Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie Counties. Its mandate is to act as an unbiased, single-point-of-entry connector to publicly-funded aging and disability services in the region.

The agency's core service portfolio includes a toll-free Helpline (1-866-684-5885) as the primary intake channel, an online referral intake form, Medicare/SHINE counseling delivered through trained volunteer counselors, elder rights and abuse-prevention programming, a Veterans Independence Program, and State Medicaid Managed Care for Long-Term Care (SMMCLTC) coordination. The Healthy Aging product line bundles evidence-based community classes — Tai Ji Quan, Matter of Balance, Bingocize, Chronic Disease Self-Management (Stanford University-developed), Powerful Tools for Caregivers, and Diabetes Self-Management — delivered at partner locations such as senior centers, faith institutions, and healthcare facilities. There is no proprietary technology stack; the agency operates as a coordination and referral organization. Two offices are maintained in West Palm Beach, including a primary headquarters at 701 Northpoint Parkway, Suite 115, and a secondary executive/board facility at 4400 North Congress Avenue.

Revenue is derived primarily from federal Older Americans Act funding administered by the Administration for Community Living, state funding through the Florida Department of Elder Affairs, county-government pass-throughs, and donations. Services are provided at no cost to eligible consumers. The organization is governed by a Board of Directors and an Advisory Council, with the Board of Directors Executive Committee most recently announced on December 12, 2025. Go-to-market is community-based: Facebook, LinkedIn, an email newsletter, the agency website, and recurring community events such as the Living Well Series empowerment fairs serve as the primary outreach channels, while a network of community program locations acts as the principal distribution channel for in-person services.

Name

Area Agency on Aging of Palm Beach

Legal name

Area Agency on Aging of Palm Beach/Treasure Coast, Inc.

Website

https://aaapbtc.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

The Area Agency on Aging of Palm Beach/Treasure Coast is a Florida nonprofit and federally-designated Area Agency on Aging serving seniors aged 60+, adults with disabilities, veterans, and caregivers across a five-county Southeast Florida region (Indian River, Martin, Okeechobee, Palm Beach, and St. Lucie). It provides free Helpline intake, Medicare/SHINE counseling, healthy-aging programs, and elder rights services through government grants and partnerships.

Ownership category

akta.pro rank

Product category

Aging and Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL), Home Safety, Accessibility & Aging-in-Place Modification Coordination (HLADALAJ)

Keywords

• Aging services
• Senior support
• Disability resources
• Medicare counseling
• Community care coordination

Headquarters

HQ city

West Palm Beach

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Government Grants and Funding: The agency receives federal and state funding, including through the Older Americans Act and Florida Department of Elder Affairs, to fund programs and services for seniors and adults with disabilities.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The Area Agency on Aging of Palm Beach/Treasure Coast is a designated nonprofit Aging and Disability Resource Center that connects seniors (60+), adults with disabilities, veterans, and caregivers with publicly-funded aging support services. Core offerings include a toll-free Helpline for information and referrals, Medicare/SHINE counseling, evidence-based Healthy Aging programs (Tai Ji Quan, Matter of Balance, Bingocize, Chronic Disease Self-Management), Elder Rights and abuse prevention, Veterans Independence Program support, and State Medicaid Managed Care for Long-Term Care coordination across a five-county service area in Southeast Florida.

Product overview

Area Agency on Aging of Palm Beach/Treasure Coast is a nonprofit organization that provides a coordinated network of aging and disability support services rather than a single technology product. The core offerings include a Helpline for information and referrals, Medicare/SHINE counseling for unbiased healthcare coverage guidance, Elder Rights programs for abuse prevention, Veterans Independence Program, and State Medicaid Managed Care coordination. The Healthy Aging Programs portfolio comprises evidence-based community classes including Tai Ji Quan (Tai Chi for fall prevention), Matter of Balance, Bingocize, Chronic Disease Self-Management (Stanford University-developed), Powerful Tools for Caregivers, and Diabetes Self-Management. Programs are delivered through partnerships with community centers, churches, and virtual platforms across a five-county service area.

Differentiator

Problem solved

Functional benefit

Products and services

• Helpline A toll-free helpline (1-866-684-5885) serving as the primary intake point for aging and disability support services, providing information, referrals, and assessments to connect eligible seniors and adults with disabilities with available community resources.
• Healthy Aging Programs Evidence-based community classes promoting health, independence, and strength for older adults, including Tai Ji Quan, Matter of Balance, Bingocize, Chronic Disease Self-Management, and Diabetes Self-Management, delivered at senior centers and community partner locations.
• Medicare/SHINE Counseling Free, unbiased guidance on Medicare, drug plans, and long-term care options provided to Medicare-eligible seniors and adults with disabilities through trained SHINE volunteer counselors coordinated by the agency.
• Elder Rights Programs focused on elder abuse prevention, including education, awareness resources, and protection services for vulnerable seniors, addressing exploitation, neglect, and fraud prevention.
• Veterans Independence Program Services designed to help veterans maintain independence and access benefits and support tailored to their unique needs, including benefits counseling and connection to aging services.
• State Medicaid Managed Care for Long Term Care (SMMCLTC) Coordination and support for individuals seeking Medicaid long-term care services, including eligibility assessments and program matching through the statewide managed long-term care program.
• Living Well Series Community Events Empowerment and education fairs hosted throughout Palm Beach County that connect community members with resources for navigating the aging journey, including wellness programs, legal services, and energy assistance.

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core, major and minor.

• Volen CentercoreOthersLocal senior center partner hosting agency programs and services for the community.
• SHINE (Serving Health Insurance Needs of Elders)coreOthersStatewide program providing free, unbiased Medicare counseling; the agency coordinates SHINE volunteers in the region.
• Rales Jewish Family ServicescoreOthersCommunity partner providing social services to the region.
• PACE Morse LifecoreOthersProgram of All-inclusive Care for the Elderly (PACE) provider in the region.
• MorseLife Health SystemcoreOthersHealthcare system partner serving seniors in Palm Beach County.
• Senior Resource AssociationcoreOthersAging services provider serving the Treasure Coast region.
• ACL (Administration for Community Living)majorOthersFederal agency that funds and oversees area agencies on aging across the United States.
• DOEA (Florida Department of Elder Affairs)majorOthersState agency that administers aging programs in Florida and provides funding to the area agency.
• F4A (Discovering Life Again - Area 4)coreOthersLocal Alzheimer's and dementia support organization.
• Palm Beach CountymajorOthersLocal government partner providing support and resources to seniors in the county.
• Okeechobee CountycoreOthersCounty government partner in the agency's five-county service area.
• Council on Aging of St. LuciecoreOthersPartner organization serving seniors in St. Lucie County.
• AARPminorOthersNational organization providing resources and scam prevention information referenced by the agency.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• AARP: National nonprofit providing resources, advocacy, and scam prevention guidance to older adults, directly referenced by the agency in its programs. Comparable in serving the same demographic and overlapping on elder rights and benefits education.
• National Council on Aging: National umbrella organization that advocates for, partners with, and supports Area Agencies on Aging. Comparable in mission to improve aging services but operates at the national policy/advocacy level rather than direct service delivery.
• LeadingAge: National association representing nonprofit aging services providers including CCRCs, home health, and hospice. Comparable in serving the senior services ecosystem, though focused on member providers rather than direct consumer services.

Regional players

• MorseLife Health System: Senior healthcare system and PACE provider in Palm Beach County that is both a partner and a complementary regional player. Comparable in serving the same senior demographic in Southeast Florida through direct healthcare and aging services.

Others

• Eldercare Locator: Federal public directory service operated by the Administration for Community Living that connects older adults to local aging services, including AAAs nationwide. Adjacent enabling service that channels demand into the agency's Helpline.

Direct peers

• Area Agency on Aging of Broward County: A neighboring Florida Area Agency on Aging operating under the same Older Americans Act framework, providing a Helpline, Medicare counseling, and community-based aging services to seniors in Broward County. Directly comparable mandate, service mix, and funding model.
• Senior Resource Association: A Council on Aging serving Martin County within the same five-county service footprint, offering aging services coordination, congregate meals, and caregiver support. Direct peer in mission, customer base, and program mix.
• Council on Aging of St. Lucie: Council on Aging serving St. Lucie County within the agency's network, providing senior services, nutrition programs, and case management. Directly comparable community-based aging services model.
• Elder Options: Area Agency on Aging serving North Central Florida with a comparable Older Americans Act mandate, AAA designation, and Helpline/referral model. Strong comparability in governance and funding structure.
• Alliance for Aging: Area Agency on Aging serving Miami-Dade and Monroe Counties in Florida, operating a Helpline, ADRC services, and Medicare counseling under the same federal framework. Closely comparable in mission and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/AAAPBTreasure
• Facebookfacebook.com/aaaofpalmbeachtreasurecoast
• LinkedInlinkedin.com/company/area-agency-on-aging-palm-beach-treasure-coast

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Area Agency on Aging of Palm Beach