TELiAS

What TELiAS does

TELiAS GmbH is a German flexible office assistance provider headquartered in Cologne, founded in 2003 and operating as an owner-managed, privately held company without external funding. The company serves over 3,500 business customers — primarily small and medium-sized enterprises, freelancers, and legal/medical/tax professionals — through four interconnected product lines: telephone secretarial services (Telefon-Sekretariat), virtual office addresses (Geschäftsadresse), meeting rooms (Besprechungsräume), and flexible office spaces (Büroräume and Tagesbüro). A specialized Anwaltssekretariat product offers § 203 StGB-compliant confidentiality agreements for Berufsgeheimnisträger such as lawyers, notaries, doctors, and tax consultants, constituting a regulatory-grade niche within the broader service portfolio.

The underlying technology platform consists of a cloud-based customer portal called Servicepoint (my.telias.de), a mobile application for iOS and Android (launched 2023), and integrations with Microsoft Teams, Slack, Calendly, meetergo, Google Calendar, and Microsoft Outlook Calendar for call notification, scheduling, and workflow automation. The company is registered as a telecommunications service provider with the Bundesnetzagentur under § 6 TKG (registration 11/257) and operates across five major German metropolitan markets — Berlin, Hamburg, Munich, Cologne, and Frankfurt — with local phone numbers and virtual office addresses in each city.

TELiAS generates revenue primarily through tiered monthly subscriptions (€29 Basic, €59 Standard, €99 Business, €179 Premium) plus usage-based per-call and per-minute charges, supplemented by rental fees for virtual offices, meeting rooms, and physical office space, and add-on fees for confidentiality compliance. The business operates a group structure comprising TELiAS GmbH, TELiAS Business Center GmbH, TELiAS Solution GmbH, and TELiAS Beteiligungsgesellschaft mbH, employs between 101 and 250 people, and is led by Managing Director Tim Lüghausen with Sales Director Marcus Karnath overseeing the legal vertical.

Name

TELiAS

Legal name

TELiAS GmbH

Website

https://telias.de

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

TELiAS is a Cologne-based provider of telephone secretarial services, virtual office addresses, meeting rooms, and flexible office space, serving over 3,500 small and medium-sized businesses and legal professionals across five German cities since 2003.

Ownership category

akta.pro rank

Product category

Telephone Answering & Virtual Office Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813), Operators Of Nonresidential Buildings (6512)

akta.pro primary industry

Sales, Telesales & Lead Qualification Centers (BPAAAAAB)

Keywords

• Telephone answering services
• Virtual office services
• Meeting room rental
• Business address rental
• Secretarial services

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Telephone Secretarial Services: Monthly subscription fees plus usage-based charges per call and minute. Tariffs include Basic (29€/month), Standard (59€/month), Business (99€/month), and Premium (179€/month) with decreasing per-minute rates for higher tiers.
2. Virtual Office / Business Address: Monthly fees for business address services at premium locations, providing prestige addresses for company registration and mail handling.
3. Meeting Room Rental: Hourly or daily rental of equipped meeting rooms with modern conference technology.
4. Office Space Rental: Flexible office space rental with variable contract terms and optional additional services.
5. Confidentiality Add-on: Additional monthly fee for professional secrecy compliance (§ 203 StGB) at 25€/month for Berufsgeheimnisträger.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

TELiAS provides telephone secretarial services where trained staff answer incoming calls on behalf of client businesses, take messages, and route calls according to customer instructions. The company also offers virtual office addresses at prestigious German business locations, flexible meeting room and day office rentals equipped with modern conference technology, and physical office space rentals, all managed through an integrated Servicepoint web portal and TELiAS mobile app.

Product overview

TELiAS is a German flexible office assistance provider founded in 2003, serving over 3,500 business customers. The company operates as a single-platform provider offering four interconnected services: Telefon-Sekretariat (telephone secretarial service with call answering, message taking, and call routing), Anwaltssekretariat (specialized legal secretarial service with professional confidentiality compliance), Virtual Office/Geschäftsadresse (prestigious business address), and physical workspace solutions including Besprechungsräume (meeting rooms), Büroräume (office spaces), and Tagesbüro (day offices). These services share a common management platform via the Servicepoint customer portal and TELiAS mobile app, enabling integrated control of telephone and office services from a single interface.

Differentiator

Problem solved

Functional benefit

Products and services

• Telefon-Sekretariat (Telephone Secretarial Service)

Quantifiable outcome

• Service available 7:00-22:00 weekdays, 08:00-19:00 weekends, including holidays
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

One partnership is on record.

• ZB Datenschutz und -sicherheitminorOthersExternal data protection officer provider: ZB Datenschutz und -sicherheit GmbH & Co. KG, responsible Ulrich Braunbach, based in Bergisch Gladbach.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• AnswerConnect: US-headquartered 24/7 telephone answering and live receptionist service serving SMBs across professional verticals. Comparable to TELiAS in service scope, subscription model, and target customer.
• Mindspace: European flexible office and coworking operator with locations in Germany and other EU markets. Comparable to TELiAS's office and meeting-room rental business, though with a stronger enterprise/coworking focus.
• Davinci Virtual Office: US-based virtual office and live receptionist provider with locations across multiple US cities. Comparable to TELiAS's virtual office address service combined with telephone answering for SMBs.
• Design Offices: German premium flexible office and meeting room operator with locations in major German cities including Munich, Frankfurt, Cologne, and Berlin. Directly comparable to TELiAS's office space, day office, and meeting room offerings within the same German market.
• Moneypenny: UK-headquartered telephone answering, message-taking, and switchboard service for SMBs and professionals. Closely comparable to TELiAS's Telefon-Sekretariat core, with a similar subscription model and professional-services customer base.
• Alliance Virtual Offices: US-based virtual office provider offering business addresses, live receptionist, and meeting-room access across multiple cities. Closely comparable to TELiAS's bundled Virtual Office + Telefon-Sekretariat offering.
• Ruby Receptionists: US-based live virtual receptionist and telephone answering service for SMBs and professional firms. Directly comparable to TELiAS's call-answering, message-taking, and call-routing offering, with a similar SMB customer profile.

Emerging players

• Smith.ai: US-based AI-augmented virtual receptionist and live chat service for SMBs and professional firms. Comparable in customer segment and service category to TELiAS, with a more AI-forward technology stack that could pressure human-staffed answering services.

Broad incumbents

• WeWork: Global flexible office and coworking provider with an enterprise-focused offering that includes virtual office, meeting rooms, and on-demand workspaces. Overlaps with TELiAS's office and meeting-room business but at a fundamentally different scale and customer segment.
• IWG (Regus): Global market leader in flexible workspace and virtual office services under the Regus, Spaces, and HQ brands. Overlaps with TELiAS across virtual offices, meeting rooms, and telephone services, but at vastly greater scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/teliasgmbh
• Facebookfacebook.com/teliaskoeln
• LinkedInlinkedin.com/company/telias-gmbh
• Pinterestpinterest.de/teliasgmbh

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TELiAS