Name

mb Support

Legal name

mb Support GmbH

Website

https://mbsupport.de

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Insurance Management Software

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Provider Network, Credentialing & Contracting Support (BPAAAFAI)

akta.pro secondary industry

Data Privacy, Consent & Compliance Management (HDAEADAG)

Keywords

• Insurance management software
• Policy administration platform
• Insurance broker software
• Claims management software
• Insurance billing accounting

Headquarters

HQ city

Regensburg

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Software Licenses: openVIVA c2 software licensing with minimum 10 licenses required. Licenses are based on Oracle technology and tied to Oracle partner requirements. Perpetual or subscription-based licensing models available.
2. Cloud Hosting Services: Managed cloud deployment options including AWS, Microsoft Azure, or forcenet cloud solutions, alongside traditional on-premises installation.
3. Professional Services: Implementation services, data migration, configuration, and training programs including SwitchYou learning platform and live training sessions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

mb Support develops and licenses openVIVA c2, a web-based modular insurance management software platform built on Oracle database technology for insurance brokers, underwriters (Assekuradeure), specialty insurers, captive agents, captives, and reinsurers. The platform unifies policy administration, billing, financial accounting, claims, document management, email automation, customer portals, tariff calculation, and AI-assisted workflows into a single central dataset, sold via software licenses (perpetual or subscription) with deployment on AWS, Azure, Google Cloud, forcenet, or on-premises, alongside professional services for implementation, migration, and training.

Product overview

mb Support offers openVIVA c2, a modular web-based insurance management software platform consisting of a core system with mandatory Verwaltung (Administration), Abrechnung (Billing), and Finanzbuchhaltung (Financial Accounting) modules, plus optional extensions including E-Mail-Ökosystem (with openMIA AI email client), Portale suite (6 portal types), moreBUSINESS integration hub (BiPRO, Thinksurance, Nafi interfaces), Datenaustausch (GDV, Bordero), smartCalc tariff calculator, Business Intelligence, CRM, Document Designer, phone integration, authentication methods, and Benefits mit Enterprise Edition (Oracle database options). The platform supports the complete insurance value chain from customer acquisition through claims management to financial reporting, with AI capabilities powered by the mbAI suite including natural language processing and generative AI in the openMIA email client.

Differentiator

Problem solved

Functional benefit

Brands

• openVIVA c2: Core insurance management software platform providing policy administration, billing, claims management, and document handling for insurance brokers, underwriting agents, and specialty insurers.
• openMIA
• moreBUSINESS
• smartCalc
• SwitchYou
• mbAI

Products and services

• openVIVA c2 Web-based insurance management software platform serving as the central system for insurance brokers, underwriting agents, specialty insurers, captive agents, captives, and reinsurers. Covers the entire insurance value chain from acquisition to balance sheet including policy administration, billing, claims, financial accounting, document management, customer portals, email automation, business intelligence, and tariff calculation.
• openMIA AI-powered email client integrated with openVIVA c2, combining Outlook-like functionality with direct access to customer and contract data, drag-and-drop document handling, and AI-assisted writing (mbAI) for email composition and responses for insurance brokers and underwriters.
• mbAI AI virtual assistant suite providing generative AI and natural language processing capabilities across the openVIVA ecosystem, including AI-driven text simplification, response suggestions, email summarization, text reformulation, bullet point expansion, spell checking, translation, and OCR-based document processing.
• moreBUSINESS Integration platform connecting openVIVA c2 with external insurance and business systems through standardized interfaces including BiPRO Norm 430.4, GDV data standards, ZUGFeRD/Factur-X/XRechnung electronic invoice formats, and partner platforms such as Thinksurance and Nafi for seamless data exchange.
• smartCalc Tariff calculator and insurance product engine for developing and online-offering insurance products, enabling lifecycle management of tariffs, coverage dependency descriptions, REST API integration, automated policy generation, and eVB (electronic insurance confirmation) creation for direct deployment by end customers or intermediaries.
• SwitchYou Customer learning and training platform by mb Support offering unlimited access to application videos on openVIVA c2 product features along with live training sessions and webinars for implementation support, delivered as part of mb Support's professional services for existing customers.

Quantifiable outcome

• Over 95% of customers migrate data from previous systems
• +2 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability6 records

Feature15 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Ratisbona Compliance GmbHminorImplementation/ SI/ Consulting Partner · 1 January 2023Ratisbona Compliance GmbH provides legal expertise for the whistleblowing (Hinweisgebersystem) compliance system (RC-Whistle). The system enables electronic and telephone submission of reports, including anonymous submissions, with legally sound initial assessment.
• OraclecoreTechnology or IntegrationOracle is a core technology partner whose licensing requirements govern openVIVA c2's licensing structure. Oracle database technology underpins the platform, with Enterprise Edition features including Advanced Security, Active Data Guard, Partitioning, Diagnostics Pack, Tuning Pack, and OLAP available as add-ons through the Benefit with Enterprise Edition program.
• BiPRO (Bundesinitiative für Prozessoptimierung in der Assekuranz)coreTechnology or IntegrationBiPRO is the standards organization for process optimization in insurance. openVIVA c2 supports BiPRO Norm 430.4 for document and data transfer, enabling standardized digital communication with insurers. The BiPRO Consumer module retrieves standardized documents and data directly from insurer servers, while the BiPRO Provider module enables underwriters to distribute documents to brokers.
• ThinksurancecoreTechnology or IntegrationThinksurance is a commercial insurance comparison platform integrated with openVIVA c2 via the moreBusiness module. The seamless data connection enables needs analysis, risk capture, tariff comparison, and policy completion workflows for commercial insurance without media discontinuities. Insurance data is synchronized daily between the two platforms.
• OSTBAYERN HANDELT (OHA!)minorOthersOSTBAYERN HANDELT is a regional entrepreneur initiative for CO2 reduction. mb Support participates as a partner in this sustainability initiative.
• Uganda Kinderhilfe Regensburg e.V.minorOthersInternational social project partnership supporting Uganda Help Regensburg e.V. for international charitable projects.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Adcubum: Adcubum is a Swiss-headquartered vendor of core insurance software (Syrios platform) serving health, life, and P&C insurers across Europe. Competes with mb Support for specialty insurer and underwriter deals in the DACH region, with stronger large-carrier positioning.
• Sapiens International: Sapiens is a global insurance software provider offering core platforms, reinsurance solutions, and digital engagement tools. Comparable to mb Support on policy administration and insurance workflow coverage, with substantially larger global scale and broader carrier-grade positioning.
• msg systems: msg is one of the largest German IT services groups with dedicated insurance software suites (msg life, msg InsuranceSuite) covering core policy administration, claims, and broker workflows. Overlaps directly with mb Support's openVIVA c2 in the German broker and underwriter market but at significantly larger scale and broader portfolio.
• TIA Technology (Capgemini): TIA Technology, now part of Capgemini, delivers an end-to-end insurance platform covering policy, claims, billing, and distribution. Competes with mb Support in European broker and carrier accounts with broader geographic reach and the backing of a global consulting parent.
• Duck Creek Technologies: Duck Creek provides cloud-native insurance SaaS for policy, billing, and claims, primarily serving P&C carriers in North America and Europe. An emerging indirect competitor for German specialty insurers and brokers evaluating cloud-first modernization away from on-premises suites like openVIVA c2.
• Wilken Software Group: Wilken provides ERP and vertical software for utilities, housing, and insurance brokers in Germany. Its insurance broker suite competes with openVIVA c2 on policy administration and billing but is part of a much broader industry-software portfolio.

Direct peers

• Adlon Software: Adlon is a German software vendor focused on insurance broker management, contract administration, and document workflows. Directly competes with mb Support in the Versicherungsmakler and Assekuradeur segments with comparable feature breadth and similar SMB broker customer base.
• RGI Group: RGI provides core insurance software for European insurers, including policy administration, claims, and portal solutions. Comparable to mb Support on insurance-specific functionality and European mid-market customer focus, though RGI's typical deal size sits above mb Support's SMB broker core.
• Versicon (Softfair): Versicon (formerly Softfair) is a German vendor of insurance broker software covering comparison, policy administration, and document management. Directly comparable to mb Support on customer segment (German brokers) and core workflow coverage, with overlapping BiPRO/GDV integration commitments.
• Assentis: Assentis is a European software vendor specializing in document generation, customer communication management, and policy administration for insurance and financial services. Comparable to mb Support on document/output management and insurance-specific workflows, with a stronger multi-country footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/mbsupportgmbh
• LinkedInlinkedin.com/company/mb-support

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about mb Support