Coastlink
Coastlink is a Central Coast NSW not-for-profit (Central Coast Alternative Care Group Ltd) providing registered NDIS disability supports and Australian Government aged care services (CHSP and Support at Home) to participants of all ages, employing 170+ staff across multiple activity hubs, supported living homes, and respite facilities.
- Company typePrivate
- Founded1985
- HeadquartersGosford, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Coastlink does
Coastlink (legally Central Coast Alternative Care Group Ltd) is a not-for-profit provider of disability and aged care services established in 1985 and headquartered in Gosford, New South Wales, Australia. The organisation operates as a registered National Disability Insurance Scheme (NDIS) provider and as an approved provider under both the Commonwealth Home Support Programme (CHSP) and the newer Support at Home Program. It serves two primary cohorts — NDIS participants of all ages (people with physical, intellectual, sensory or social disability requiring support to live independently) and older Australians aged 65+ (or 50+ for Aboriginal/Torres Strait Islander, low-income or at-risk-of-homeless individuals) — plus their families and carers. The service catalogue covers individual one-to-one supports, centre-based and community-based group programs, NDIS support coordination, Supported Independent Living (SIL) housing, Specialist Disability Accommodation (SDA), Short-Term Accommodation / respite, and aged-care friendship groups.
Delivery is human-led and labour-intensive rather than technology-led. The organisation operates an extensive physical footprint that functions as the backbone of its model: a Gosford head office, activity hubs at Berkeley Vale and Woy Woy, a 5-bedroom Respite Retreat and the Harmony Hub music studio at Wyong, multiple SIL properties (Rainford Lodge, Roberts Lodge, Ability Apartments, Alison Road Manor) and the Casa Capace SDA at Gorokan. The documented technology stack is essentially marketing and accessibility tooling — JotForm for intake, Mapbox for mapping service locations, and the UserWay accessibility widget (WCAG 2.1 AA) — with no proprietary clinical, rostering, or participant-management platform described. The team numbers 170+ staff (FY cited 2025) operating from at least seven named locations across the Central Coast and selectively into Newcastle and Sydney for community access outings.
Revenue mechanics are government-scheme reimbursements rather than commercial pricing. NDIS revenue accrues from participant plan allocations billed against the NDIS Pricing Arrangements and Price Limits; aged-care revenue accrues from federal CHSP and Support at Home Program funding, supplemented by participant contributions on an income-and-assets basis (with the Support at Home Program pricing including a $130,000 lifetime cap on non-clinical care costs and quarterly budgets with up to 10% / $1,000 carry-over). Go-to-market combines a community-led motion (events, partnerships with Business NSW Central Coast, social channels including Facebook, Instagram and LinkedIn) with a sales-led motion (My Aged Care referrals, NDIS planning meetings, dedicated support coordination). The organisation is governed by an independent Board and has no disclosed parent company, PE sponsor, or external funding round.
Coastlink firmographics
Firmographics- Name
- Coastlink
- Legal name
- Central Coast Alternative Care Group Ltd
- Website
- https://coastlink.org.au
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Coastlink is a Central Coast NSW not-for-profit (Central Coast Alternative Care Group Ltd) providing registered NDIS disability supports and Australian Government aged care services (CHSP and Support at Home) to participants of all ages, employing 170+ staff across multiple activity hubs, supported living homes, and respite facilities.
- Ownership category
- akta.pro rank
Coastlink industry classification
Industry- Product category
- Disability and Aged Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Assisted Living Facilities for the Elderly (623312)
- SIC
- Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industries
- Community Resources, Social Services & Transportation Coordination (HLADALAK), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI)
Keywords
Where Coastlink is headquartered
LocationHeadquarters
- HQ city
- Gosford
- HQ country
- Australia
- HQ region
- Oceania
Offices7 records
Markets served
Coastlink business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- NDIS Funded Disability Services: Government-funded disability support services through the National Disability Insurance Scheme, including individual supports, group programs, support coordination, and respite retreat services. Revenue is derived from NDIS plan funding allocations based on participant plans.
- Commonwealth Home Support Programme (CHSP): Australian Government funded entry-level aged care services for older Australians, providing domestic assistance, personal care, and social support. Funded through federal aged care programs.
- Support at Home Program: New Australian Government program (commenced November 2025) replacing Home Care Packages, providing 8 levels of support for older Australians to remain safely at home. Revenue based on government funding allocations and participant contributions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Commonwealth Home Support Programme (CHSP) - Entry-level aged care |
| Subscription | Quarterly | Support at Home Program - 8 levels of support |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels6 records
Coastlink product offering
Product offeringCore offering
Coastlink is a registered NDIS provider and approved Australian aged care provider delivering disability supports and aged care services to people across the Central Coast of NSW. Core offerings include personalized individual supports, group day programs, NDIS support coordination, short-term respite accommodation, supported independent living, and entry-level aged care via the Commonwealth Home Support Programme and the new Support at Home Program.
Product overview
Coastlink operates as a unified disability and aged care service platform offering two integrated service streams. For disability services, the core offerings include Individual Supports (personalized 1:1 care), Group Programs (day programs, weekend activities, and specialized initiatives like Harmony Hub music mentoring and Prep to Plate cooking), NDIS Support Coordination, and Respite Retreat accommodation. For aged care, Coastlink provides Commonwealth Home Support Programme (CHSP) entry-level services and the newer Support at Home Program, both offering individual home-based supports and centre/community group activities including Friendship Groups. All services are unified under a 'Living Your Way' philosophy, allowing clients to receive coordinated support across disability and aged care needs from a single provider.
Differentiator
Problem solved
Functional benefit
Products and services
- Disability Supports Comprehensive NDIS-registered disability support services including personal care, community access, supported independent living, and individual supports tailored to participant goals and needs. Designed for people of all ages with physical, intellectual, sensory, or social disabilities.
- Individual Supports Personalized one-on-one support services providing personal care, community access, and connections with other people, tailored to individual NDIS participant needs and goals.
- Group Programs
- NDIS Support Coordination
- Respite Retreat NDIS Short Term Accommodation offering a 5-bedroom accessible respite cottage at Wyong with ratio-based support (1:1 to 1:3), high-intensity supports (peg feeding, diabetes support, catheter care, complex bowel support), and daily outings across the Central Coast.
- Aged Care Services
- Commonwealth Home Support Programme (CHSP)
- Support at Home Program Aged care program that commenced November 2025, replacing Home Care Packages. Offers 8 levels of support plus 2 short-term options (Restorative Care Pathway and End-of-Life Pathway), with assistive technology and home modifications scheme and a $130,000 lifetime cap on non-clinical care.
- Harmony Hub Music Mentoring 12-week music mentoring program at a soundproof studio where NDIS participants learn instruments (guitar, keyboard, drums) or vocal techniques at 1:1 ratio for 2-hour sessions, designed to build skills, confidence, and creative identity.
- Prep to Plate
- Vibe Tribe Programs
- Friendship Groups
Quantifiable outcome
- Passed NDIS external audit by HDAA in February 2025, meeting all NDIS Practice Standards
- +2 more outcomes
Companies that use Coastlink
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Coastlink technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Coastlink partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor.
- Central Coast Conservatorium of MusicminorPartnership to facilitate a music therapy program for Coastlink clients. The Conservatorium announced the partnership to deliver music therapy services through Coastlink's disability services.
- Dalwood-Wylie FoundationminorPhilanthropic funder who believes in the vision of Coastlink and aligns with their values. Listed on the Our Partners page as a business/individual/philanthropic partner.
- Business NSW Central CoastminorCoastlink attends Business NSW Central Coast events including the Economic Breakfast where CEO Lynne Graham and CFO Delia Lazo represented the organisation. Coastlink aims to be a strong voice for vulnerable community members at these policy discussions.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Coastlink competitors and assessment
Company assessmentDirect peers
- Home Instead Australia: National franchised provider of in-home personal care, dementia care, and aged care services. Comparable to Coastlink in offering non-medical in-home supports including personal care, meal prep, and companionship.
- Mai-Wel: NDIS-registered disability and aged care provider in NSW/QLD. Highly comparable to Coastlink as a regional multi-service disability and aged care operator; notably, Coastlink's CEO Lynne Graham joined from Mai-Wel.
- KinCare: National provider of in-home aged care, disability, and nursing services across Australia. Direct competitor in the personal care, domestic assistance, and community access categories that Coastlink delivers.
Broad incumbents
- Life Without Barriers: Large Australian non-profit providing NDIS disability supports, aged care, and out-of-home care across multiple states. Directly comparable service mix to Coastlink at much larger scale and geographic footprint.
- Bolton Clarke: Major Australian not-for-profit provider of home care, residential aged care, and retirement living. Highly comparable to Coastlink's home and community aged care services including CHSP and Home Care Packages/Support at Home.
- Uniting (Uniting NSW.ACT): Large non-profit providing aged care, disability, and community services across NSW and ACT. Comparable to Coastlink in operating NDIS-registered disability supports and home-based aged care including CHSP and Support at Home preparation.
- BaptistCare: Faith-based non-profit providing aged care, disability, and community services across NSW, WA, and ACT. Comparable in offering both home-based aged care (CHSP/HCP) and disability supports.
- HammondCare: Independent non-profit specializing in aged care, dementia care, and palliative care with hospital and home care services nationally. Comparable in offering home-based aged care and complex care to Australian elderly and disabled populations.
Regional players
- Achievable Outcomes / Achieve Australia: NSW-based NDIS disability provider offering supported independent living, day programs, and individual supports. Comparable to Coastlink's SIL operations (Rainford Lodge, Roberts Lodge, Ability Apartments, Casa Capace) and group programs.
- Each: National non-profit providing disability, aged care, mental health, and health services across Australia with strong presence in regional and outer-metropolitan areas. Comparable in operating as a multi-service NDIS and aged care provider outside major capital cities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Coastlink social profiles
Digital presenceCoastlink compliance and trust
Trust signalCompliance3 records
Coastlink financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coastlink leadership team
Management profileNumber of profiles
Profiles8 records
Coastlink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coastlink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coastlink
What does Coastlink do?
Coastlink is a registered NDIS provider and approved Australian aged care provider delivering disability supports and aged care services to people across the Central Coast of NSW. Core offerings include personalized individual supports, group day programs, NDIS support coordination, short-term respite accommodation, supported independent living, and entry-level aged care via the Commonwealth Home Support Programme and the new Support at Home Program.
Is Coastlink a public or private company?
Coastlink is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Coastlink founded?
Coastlink was founded in 1985. It employs 11 to 50 people.
Where is Coastlink based?
Coastlink is headquartered in Gosford, Australia, in the Oceania region.
How does Coastlink make money?
Three revenue lines are on record. NDIS Funded Disability Services are the primary driver. The others are commonwealth Home Support Programme (CHSP) and support at Home Program.
Who are Coastlink's main competitors?
Direct peers on record are Home Instead Australia, Mai-Wel and KinCare. Broad incumbents are Life Without Barriers, Bolton Clarke, Uniting (Uniting NSW.ACT), BaptistCare and HammondCare. Regional players are Achievable Outcomes / Achieve Australia and Each.
Does Coastlink have an API?
No public API is recorded for Coastlink.
What industry is Coastlink in?
Coastlink's product category is Disability and Aged Care Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HLADALAK, Community Resources, Social Services & Transportation Coordination. Its NAICS code is 624120 and its SIC code is 8300.