Corporate Connect Centre

What Corporate Connect Centre does

Corporate Connect Centre Limited is a privately held New Zealand-owned outsourced contact centre (BPO) provider founded in 1998 and headquartered in Lower Hutt, Wellington, with offshore operations in the Philippines. The company operates 24 hours a day, 365 days a year, with capacity for up to 150 Customer Service Representatives handling inbound and outbound customer interactions across telephone, web, email, social media, mail, fax, text, and online channels. Its five core service modules are inbound contact handling (helpdesk, switchboard, virtual reception, inbound sales), outbound services (telesales, lead generation, market research, customer surveys), specialist services (contact centre setup, training, social media management), sales order fulfilment (payment processing, product fulfilment), and customised performance reporting.

The underlying technology is a multi-platform contact centre stack combining telephony, secure cloud infrastructure, database, SMS, and security systems, supplemented by in-house quality assurance processes and tailored client reporting on metrics such as call volume, abandoned calls, wait time, ring time, and talk time. The dual-shore model (NZ onshore, Philippines offshore) allows cost-flexible delivery while retaining onshore capability for clients requiring local presence. Customer segments span government (including crisis-response projects such as Canterbury Earthquake recovery), corporate and enterprise, medium-sized businesses, and not-for-profit organisations, with vertical exposure across energy, insurance, banking, telecommunications, property, education, fuel, rural servicing, passenger transport, and technology.

Revenue is generated through managed-service BPO contracts on a quote-based, bespoke pricing model with multi-year terms, where pricing is tailored to the number of CSRs deployed, service mix (inbound/outbound/specialist), and contract duration. Go-to-market is sales-led and consultative: prospective clients are engaged through direct outreach, the company website, blog content marketing, virtual tours, and inbound phone/contact-form enquiries, leading to a tailored proposal after requirements assessment. Distribution is direct (no resellers or marketplace channels), and the company operates as a managed BPO relationship embedded into client operations. Public financials, funding history, and contract values are not disclosed.

Name

Corporate Connect Centre

Legal name

Corporate Connect Centre Limited

Website

https://corporateconnect.co.nz

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Corporate Connect Centre is a New Zealand-owned, privately held outsourced contact centre (BPO) provider, founded in 1998 and headquartered in Wellington, with offshore operations in the Philippines and capacity for up to 150 CSRs serving enterprise, government, mid-market, and not-for-profit clients across New Zealand and Australia on 24/7 multi-channel inbound and outbound engagements.

Ownership category

akta.pro rank

Headquarters

HQ city

Lower Hutt

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Outsourced Contact Centre Services (BPO): Corporate Connect provides outsourced inbound and outbound contact centre services to client organisations. Revenue is generated through professional service fees, likely billed on a per-seat, per-transaction, or contracted retainer basis depending on client scope and scale requirements. The flexible model allows clients to scale CSRs up or down based on campaign or operational needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Corporate Connect Centre operates as a New Zealand-owned outsourced contact centre (BPO) delivering 24/7/365 inbound and outbound multi-channel customer contact services. The company provides inbound call handling, helpdesk support, virtual reception, outbound telemarketing, lead generation, sales order fulfilment, specialist contact centre consulting and customised performance reporting to enterprise, government and mid-market clients. Services are delivered directly by its own onshore (New Zealand) and offshore (Philippines) Customer Service Representatives, with capacity of up to 150 CSRs.

Product overview

Corporate Connect Centre operates as a unified contact centre service platform offering five integrated service modules: Inbound Contact Centre Services (24/7 call/text/email handling), Outbound Services (telesales, telemarketing, lead generation), Specialist Services (strategic planning, training, social media management), Sales Order Fulfilment (payment processing, product fulfilment), and Reporting Services (performance analytics and metrics). The company positions itself as a human-driven contact centre with comprehensive multi-channel communication capabilities across telephone, web, email, social media, mail, fax, text and online platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Inbound Contact Centre Services 24/7/365 inbound call handling, information services, helpdesk support, switchboard services, virtual reception and inbound sales. Handles calls, texts, emails, web, social media, mail and fax communications for client organisations.
• Outbound Services Telesales, telemarketing, lead generation, appointment generation, market and product research, customer satisfaction surveys, mystery shopping, database maintenance and customer retention services.
• Specialist Services Strategic planning to establish contact centres, contact centre management, staff training, payroll management, social media management and website support services.
• Sales Order Fulfilment Product fulfilment, payment acceptance and processing, and sales reconciliation services for client organisations.
• Reporting Services Customised performance reporting including call volumes, wait times, ring times, talk durations, abandoned calls and customer satisfaction metrics.

Quantifiable outcome

• 6.5 million+ inbound calls, texts and emails handled since 1998
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Datacom: Datacom is one of the largest Australasian-owned ICT and BPO providers, headquartered in NZ with significant Australian operations. It runs contact-centre and managed-service engagements across both countries — the most direct large-scale NZ/AU regional analogue to Corporate Connect's enterprise/government BPO offering.
• Spark NZ (Business / Digital Services): Spark NZ's business division provides managed contact-centre, UCaaS, and customer-engagement services to NZ enterprise and government. While primarily a telco, its Spark Business contact-centre practice directly overlaps with Corporate Connect's NZ enterprise/government target market.

Broad incumbents

• Majorel: Majorel (now part of Teleperformance) is a global customer-experience BPO with strong APAC presence, including Australia and offshore hubs. It competes for mid-to-large enterprise CX outsourcing and provides a benchmark for the kind of scale Corporate Connect could aspire to via M&A or partnership.
• Teleperformance: Teleperformance is one of the world's largest omnichannel customer-experience BPO operators, with extensive APAC presence. It serves many of the same industries (banking, insurance, telco, government) Corporate Connect targets, representing the global-scale competitive ceiling.
• Concentrix: Concentrix is a global customer experience and BPO incumbent operating dozens of contact-centre sites across APAC, including ANZ. It competes for the same enterprise and government outsourcing contracts Corporate Connect targets, but at vastly greater scale and with broader digital/AI capability.
• TTEC (TeleTech): TTEC is a global CX and digital customer-acquisition BPO with significant APAC operations. It competes for enterprise and government contracts in the same verticals Corporate Connect serves, but offers a much deeper technology/analytics layer.

Direct peers

• Stellar (New Zealand): Stellar (formerly CallActive) is a New Zealand-based contact-centre and customer-experience outsourcer offering inbound, outbound, and digital services to NZ clients. It is the closest same-country, similar-size BPO competitor to Corporate Connect.
• Probe Group: Probe Group is an Australian-owned BPO and customer-experience outsourcer with onshore/offshore delivery and a comparable mid-market to enterprise client mix. It is one of the closest 'Australian regional' comparables to Corporate Connect in size and go-to-market.
• Converga: Converga is an Australian BPO specialising in contact-centre, document, and payment-processing services for government and enterprise. Its government-heavy client base and multi-channel inbound/outbound model closely mirror Corporate Connect's NZ/AU proposition.
• Salmat: Salmat is an Australia-based contact-centre and customer-communications outsourcer (now part of Australia Post) serving enterprise and government clients. Its hybrid onshore/offshore delivery model and government vertical exposure are highly comparable to Corporate Connect.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Xx.com/CorpConnectNZ
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/corporate-connect-centre-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Corporate Connect Centre