VETbuddy

What VETbuddy does

VETbuddy, operated by the Ohio-incorporated entity Niti Telecom Consultancy, is a cloud-based veterinary practice management SaaS platform serving veterinary clinics, hospitals, and multi-location hospital groups globally. The product, developed over roughly two decades (originally launched as VETport around 2005 and rebranded as VETbuddy in 2018), runs on Amazon AWS and provides an integrated suite covering electronic medical records using a SOAP/Problem-Oriented Medical Record methodology, appointment scheduling, billing and invoicing, inventory management, business intelligence dashboards, client portal, multi-location management, paperless workflows, and equipment/lab integrations (IDEXX, Zoetis, Antech, Heska, Abaxis, Mindray, PACS systems). Recently added AI features include AI-assisted EMR creation from doctor-client discussion and AI-assisted radiology report generation, with an AI vendor invoice reader described as upcoming.

The company monetizes via a monthly per-doctor subscription fee ($75/month outside India, Rs 2,000/month in India), with unlimited staff, clients, and patients included; free data migration from 40+ legacy PMS systems, free setup, and free email support are bundled, while paid chat/phone support, additional storage, and training are sold as add-ons. A free tier is available for startup clinics up to 50 clients. Distribution is primarily self-serve via thevetbuddy.com with an additional exclusive channel partnership with Vetina Distributors LLP in India. The firm is bootstrapped, with no disclosed venture funding and a leadership team of 1-10 employees including CEO Nitin Kedia and CTO Parvez Khan, both of whom have been with the product lineage since VETport.

Name

VETbuddy

Legal name

Niti Telecom Consultancy

Website

https://thevetbuddy.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

VETbuddy is a cloud-based veterinary practice management SaaS serving clinics, hospitals, and multi-location veterinary groups with EMR, appointments, billing, inventory, BI, and AI-assisted SOAP notes and radiology, sold on a monthly per-doctor subscription with India and international pricing.

Ownership category

akta.pro rank

Product category

Veterinary Practice Management Software

NAICS

Veterinary Services (54194)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Veterinary EMR/EHR & Clinical Workflow (HLAMAMAB)

akta.pro secondary industries

Multi-site/Corporate Group Operations Platforms (Franchise/MSO Tools, Standardization) (HLAMAGAM), Clinical Decision Support & Workflow Automation (Protocols, Templates, AI Scribing) (HLAMAGAH), Online Booking, Intake & Digital Front Door (Forms, Consent, Waitlist) (HLAMAGAD), Veterinary Inventory, Pharmacy & Medication Management (HLAMAMAF)

Keywords

• Veterinary practice management
• Cloud clinic software
• Veterinary electronic medical records
• Veterinary SaaS platform
• Multi-location clinic management

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription - Doctor License Fee: Monthly subscription fee based on number of doctors using the software. For India: Rs. 2000 per doctor per month. For outside India: USD 75 per doctor per month. Includes unlimited staff, clients, and patients.
2. Support Services: Optional paid support services including online chat support (USD 25/month) and phone support (USD 40/month). Email support is free.
3. Training Services: Up to 4 hours of free online training included. Additional training at USD 50 per additional 2 hours outside India.
4. Storage Add-on: Additional storage beyond free tier at USD 20 per month per additional 25GB outside India, or Rs. 500 per additional 10GB in India.
5. Data Migration Services: Free data migration from most PMS systems. Case-to-case basis for India pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

VETbuddy is a cloud-based SaaS veterinary practice management platform delivered via web browser on Amazon AWS. It provides electronic medical records (SOAP/Problem Oriented Medical Record), appointments, billing and invoicing, inventory, business intelligence, client portal, multi-location management, and integrations with in-clinic lab equipment, external laboratories, PACS systems, and accounting software. The platform is sold on a per-doctor monthly subscription with a free tier for start-up clinics and free data migration from over 40 legacy PMS systems.

Product overview

VETbuddy is a cloud-based, comprehensive veterinary clinic management SaaS platform offered as a single unified product with multiple integrated modules. The core platform includes Electronic Medical Records (EMR), Appointments, Billing & Invoicing, Inventory Management, and Business Intelligence & Reporting. Additional modules include Client Portal, Reminders & Notifications, Certificates, Admission Management, Communication Module, Multi-Location Management, Group Treatment Plans & Membership Packages, User Roles & Access Control, Clinic Performance Dashboards, Paperless Clinic Solution, Electronic Whiteboard, Referral Clinic Module, Clinic Website, Equipment Integration, Android Client App, and Online Video Consultation. AI-powered add-ons include AI-Assisted EMR Creation and AI-Assisted Radiology Reports. The platform operates on a subscription model with pricing based on number of doctors.

Differentiator

Problem solved

Functional benefit

Products and services

• VETbuddy Cloud Veterinary Practice Management Platform Cloud-based SaaS veterinary practice management platform hosted on Amazon AWS and accessed via web browser, sold on a per-doctor monthly subscription. Bundles electronic medical records (SOAP/Problem Oriented Medical Record), appointments, billing and invoicing, inventory, business intelligence dashboards, client portal, multi-location management, role-based access control, paperless workflows, and integrations with lab equipment, external labs, PACS, accounting software, and payment gateways. Free data migration from 40+ legacy PMS systems, free onboarding and up to 4 hours of training, freemium tier for start-up clinics up to 50 clients, and no long-term contracts.
• VETbuddy Android Client App Standalone Android mobile application for pet owners to access pet medical records, receive reminders, view invoices, make or cancel appointments, request refills, and write messages to the veterinary clinic.

Quantifiable outcome

• 99.75% uptime SLA commitment with 30% service credit if not met

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability6 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core.

• Vetina Distributors LLPcoreChannel Partner/ Reseller/ DistributorExclusive distribution agreement with Vetina Distributors LLP for India market. Vetina distributes VETbuddy within India as the authorized channel partner.
• XerocoreTechnology or IntegrationAccounting software integration with Xero for financial data synchronization and reporting.
• QuickBookscoreTechnology or IntegrationAccounting software integration with QuickBooks for financial data synchronization and reporting.
• ZoomcoreTechnology or IntegrationVideo consultation integration with Zoom for online veterinary consultations and appointments.
• AntechcoreTechnology or IntegrationExternal laboratory integration for diagnostic testing with automatic result upload to patient records.
• IdexxcoreTechnology or IntegrationExternal laboratory integration for diagnostic testing with automatic result upload to patient records. Also integrated with Idexx DCU for in-clinic equipment.
• ZoetiscoreTechnology or IntegrationExternal laboratory integration for diagnostic testing. Also integrated with Zoetis in-clinic equipment (HUB).

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• AVImark: Long-standing veterinary practice management system serving thousands of North American clinics — a legacy incumbent that VETbuddy's PLG migration offering competes against when convincing customers to switch.
• Covetrus (VetSpire / eVetPractice): Major veterinary distributor and software provider offering practice management solutions (eVetPractice/VetSpire) alongside diagnostics and supply — broad incumbent that VETbuddy competes with in distribution-led markets like India.
• IDEXX Cornerstone: Market-leading on-premise and cloud veterinary practice management software from IDEXX, deeply integrated with IDEXX in-clinic lab equipment — a much larger incumbent that competes for the same clinic customers and the same lab-equipment integration ecosystem.
• Rhapsody (by Covetrus): Covetrus's cloud veterinary practice management offering — competes in the same cloud-PMS segment as VETbuddy with broader distribution backing.

Direct peers

• Hippo Manager: Cloud-based veterinary practice management software with EMR, appointment scheduling, billing and client communication — competes directly for small-to-mid-sized vet clinics on a subscription model similar to VETbuddy's.
• DaySmart Vet: Cloud-based veterinary practice management software for small and mid-sized clinics with appointment, EMR, billing and client communication — comparable subscription SaaS competing for the same lower-end clinic segment as VETbuddy's startup tier.
• ezyVet: Cloud-native veterinary practice management SaaS serving single and multi-location clinics globally with EMR, billing, inventory and integrations — the closest direct competitor to VETbuddy in architecture and target customer.
• ProVet: Veterinary practice management platform offering EMR, scheduling, invoicing, and reporting for clinics and referral hospitals — directly comparable cloud SaaS for the same target customer as VETbuddy.

Emerging players

• VetSpire: Modern cloud veterinary practice platform with strong UX and integrations focus — comparable newer entrant targeting the same cloud-PMS niche as VETbuddy, particularly relevant given overlapping AI-roadmap positioning.
• PetDesk: Veterinary client communication and engagement platform (reminders, texting, booking, mobile app) — adjacent offering that overlaps with VETbuddy's client portal, mobile app, and reminders modules.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/thevetbuddy
• LinkedInlinkedin.com/company/vetbuddy

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VETbuddy