Gates Volunteer Ambulance Service

What Gates Volunteer Ambulance Service does

Gates Volunteer Ambulance Service (GVAS) is a non-profit emergency medical services agency headquartered in Monroe County, New York, operating three stations across Gates and Spencerport. Its core function is 24/7 Advanced Life Support (ALS) response, dispatched through the Monroe County 911 system, with a combined career and volunteer staffing model. Emergency services include on-scene treatment, stabilization, and transport, with billing structured as out-of-network bundle charges plus mileage. Patient billing is handled through the third-party PatientNotebook portal.

Beyond transport, GVAS runs a certification training business split into two divisions. The Community Classes line offers HeartSaver CPR/AED, HeartSaver CPR/AED/First Aid, Family and Friends CPR, Stop The Bleed, K-12 programs, and a HeartCode online plus skills test-out option, with per-student pricing from free (Family and Friends, Stop The Bleed) up to $160 for residents and non-residents. The Healthcare Professional Classes line delivers AHA-aligned certifications including BLS, ACLS, PALS, PEARS, and ITLS at $70-$250 per course. Ancillary community programs include a no-charge Loan Closet for medical equipment, event standbys, and blood pressure clinics.

Operationally, GVAS is governed by Chief Melissa Geffert and Assistant Chief Dan DiSalvo, and integrates into a broader Monroe County EMS mutual-aid network that includes Monroe Ambulance, Mercy Flight Central, Brighton, Penfield, Perinton, Irondequoit, NEQALS, RIT Ambulance, and the University of Rochester. Revenue is generated entirely through patient transport billing and training course fees; the agency holds no patents, has no funding history, no parent company, and no disclosed headcount, and operates under New York State Department of Health, NREMT, and MLREMS regulatory oversight.

Name

Gates Volunteer Ambulance Service

Legal name

Gates Volunteer Ambulance Service

Website

https://gatesems.org

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

11–50 employees

Short description

Gates Volunteer Ambulance Service is a non-profit Monroe County, New York EMS agency operating three 24/7 ALS stations across Gates and Spencerport via 911 dispatch, supplemented by AHA-certified CPR, BLS, ACLS, PALS, PEARS, and ITLS training programs, community loan-closet services, and event standbys for residents, healthcare professionals, and K-12 schools.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Health Services (8000)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• CPR training
• Advanced life support
• Healthcare certification

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Emergency Medical Transportation Billing: Ambulance services are billed using bundle billing, where charges depend on the level of service necessary at the time of the call, plus any mileage from pickup to final destination. GVAS is an out-of-network provider for most insurance carriers.
2. Training and Certification Courses: Revenue generated from community CPR/First Aid classes and healthcare professional certification courses (BLS, ACLS, PALS, PEARS, ITLS). Pricing varies by residency status and course type.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

Gates Volunteer Ambulance Service provides 24/7 emergency medical response and transport services through the 911 dispatch system across three stations in Monroe County, New York. In parallel, it operates an American Heart Association-recognized training center delivering community CPR/First Aid classes and advanced healthcare professional certification courses (BLS, ACLS, PALS, PEARS, ITLS), along with community services such as a loan closet for medical equipment and event medical standby coverage.

Product overview

Gates Volunteer Ambulance Service is a volunteer and career-staffed emergency medical services agency operating three stations in Gates and Spencerport, NY. The organization offers a comprehensive suite of services centered around emergency medical response and community health education. The core service is 24/7 emergency medical response via the 911 system. Supporting this are two major training divisions: Community Classes (HeartSaver CPR/AED, HeartSaver CPR/AED/First Aid, K-12 programs, Family & Friends CPR, Stop The Bleed, and HeartCode Test Out) and Healthcare Professional Classes (BLS, ACLS, PALS, PEARS, and ITLS). Additional community services include a Loan Closet (medical equipment loans), Event Standbys, and Blood Pressure Clinics. Administrative services include patient billing with online payment capabilities through PatientNotebook.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Medical Response Services 24/7 emergency medical response service staffed by career and volunteer EMTs and paramedics operating three stations in Gates and Spencerport, NY. Crews provide Advanced Life Support interventions including medication administration, CPR/defibrillation, and intubation, and transport patients to definitive care.
• Event Standbys On-site ambulance and emergency medical standby coverage provided at community events and gatherings.
• Blood Pressure Clinics Community-based blood pressure screening clinics offered to area residents for preventive health monitoring.
• Loan Closet No-charge loan program providing personal medical equipment such as wheelchairs, crutches, canes, and walkers to community members recovering from illness or injury.
• Billing Services Patient billing services for emergency medical transport including insurance claim submission, online payment through PatientNotebook, and phone-based payment processing with billing inquiry support.
• HeartSaver CPR/AED Video-based, instructor-led American Heart Association course teaching adult and infant CPR, AED use, and choking relief for the lay public with no prior medical training. Certification valid for 2 years.
• HeartSaver CPR/AED/First Aid Comprehensive American Heart Association course covering CPR, AED use, opioid emergencies, and environmental and medical emergencies for community members and workplace responders. Certification valid for 2 years.
• K-12 HeartSaver CPR/AED & CPR/AED/First Aid American Heart Association recognized school program delivering CPR and First Aid training to K-12 facility members, staff, and students with cost-effective per-student pricing.
• HeartCode Test Out In-person skills testing session that certifies completion of online HeartCode courses for HeartSaver CPR/AED, HeartSaver CPR/AED/First Aid, BLS Healthcare Provider, ACLS, and PALS cards.
• Family & Friends CPR Free, non-certified lifesaving skills course teaching adult Hands-Only CPR, adult CPR with breaths, child CPR with breaths, adult and child AED use, infant CPR, and airway obstruction relief.
• Stop The Bleed Free bleeding control training developed by the American College of Surgeons Committee on Trauma that teaches civilians the vital initial response to stop uncontrolled bleeding in emergencies.
• BLS for Healthcare Providers (BLS CPR) Video-based, instructor-led American Heart Association course for medical professionals, support staff, EMS/Fire personnel, and nursing students teaching adult and infant CPR, BVM and pocket mask use, AED, and airway obstruction relief. Certification valid for 2 years.
• Advanced Cardiac Life Support (ACLS) Video-based, instructor-led course teaching the ACLS algorithm with hands-on simulations, targeted at RNs, paramedics, MDs, PAs, and NPs. Includes original and recertification offerings; certification valid for 2 years.
• Pediatric Advanced Life Support (PALS) Video-based, instructor-led course teaching the PALS algorithm with hands-on life-like simulations. Certification valid for 2 years.
• Pediatric Emergency Assessment, Recognition & Stabilization (PEARS) Classroom-based course teaching a systematic approach to rapidly assess, recognize, and stabilize pediatric emergency patients using high-performance team dynamics. Certification valid for 2 years.
• International Trauma Life Support (ITLS) Course combining lecture-based and hands-on portions to teach rapid trauma assessments and warming therapy. ITLS certification obtained after successful written and practical exams; certification valid for 3 years.

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

21 partnerships are on record, tiered minor, moderate and core.

• Brighton AmbulanceminorStrategic or Co-development PartnerRegional EMS partner organization listed among community partnerships for coordinated emergency response services
• University of RochestermoderateStrategic or Co-development PartnerUniversity partner providing public safety services and collaborative emergency response training opportunities
• Honeoye Falls-Mendon Volunteer AmbulanceminorStrategic or Co-development PartnerRegional volunteer ambulance service partner for mutual aid and coordinated emergency services
• Monroe AmbulancemoderateStrategic or Co-development PartnerMajor Monroe County ambulance service partner for regional emergency response coordination
• Perinton AmbulanceminorStrategic or Co-development PartnerRegional EMS partner for emergency services coordination in Monroe County area
• NAEMT (National Association of Emergency Medical Technicians)moderateStrategic or Co-development PartnerNational EMS professional organization providing training standards and continuing education resources
• New York State Department of HealthcoreStrategic or Co-development PartnerRegulatory partner providing EMS certification oversight and compliance standards for New York State
• National Registry of Emergency Medical Technicians (NREMT)coreStrategic or Co-development PartnerNational certification body for EMS providers, ensuring certification standards and testing compliance
• CHS Mobile Integrated HealthcareminorStrategic or Co-development PartnerMobile healthcare integration partner for community health programs
• Irondequoit AmbulanceminorStrategic or Co-development PartnerRegional EMS partner for mutual aid and emergency response coordination
• MLREMS (Monroe Livingston Regional Emergency Medical Services)coreStrategic or Co-development PartnerRegional EMS oversight council providing training coordination and protocol standards for Monroe and Livingston counties
• JEMS (Journal of Emergency Medical Services)minorStrategic or Co-development PartnerIndustry publication partner for EMS best practices and professional development content
• Monroe County, NYcoreStrategic or Co-development PartnerLocal government partner providing emergency services coordination and regulatory oversight
• Monroe County SheriffmoderateStrategic or Co-development PartnerLaw enforcement coordination partner for emergency response operations
• Penfield Volunteer Emergency Ambulance ServiceminorStrategic or Co-development PartnerRegional volunteer ambulance service partner for mutual aid agreements
• City of RochestercoreStrategic or Co-development PartnerCity government partner for 911 emergency services and municipal emergency response coordination
• Monroe Community CollegemoderateStrategic or Co-development PartnerEducational institution partner for EMS training programs and professional development
• American College of Emergency Physicians (ACEP)moderateStrategic or Co-development PartnerProfessional medical association providing clinical guidance and emergency medicine standards
• Mercy Flight CentralmoderateStrategic or Co-development PartnerAir ambulance partner for critical care transport and advanced life support intercept services
• RIT (Rochester Institute of Technology) AmbulanceminorStrategic or Co-development PartnerCampus emergency medical service partner for university community response
• North East Quadrant Advanced Life Support (NEQALS)minorStrategic or Co-development PartnerRegional ALS service consortium partner for advanced emergency medical services

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• American Medical Response (AMR): Largest private EMS provider in the United States, operating 911-response and interfacility transport across thousands of communities. Broad incumbent with overlapping ALS/BLS ambulance services and national scale advantages.
• Rural Metro / MCH (now part of AMR): Historical private EMS competitor serving many New York State communities, now part of AMR. Comparable as a large private EMS operator offering 911 and interfacility transport with broader geographic reach.

Direct peers

• Monroe Ambulance: Major Monroe County, NY ambulance service identified as a regional partner/competitor. Directly comparable as a private EMS provider serving the same geographic market with 911-response capabilities.
• Penfield Volunteer Emergency Ambulance Service: Volunteer-staffed suburban ambulance service in Monroe County identified as a mutual-aid partner. Closely comparable operating model combining volunteer and career staff for 911 response.
• Honeoye Falls-Mendon Volunteer Ambulance: Volunteer ambulance service partner in Monroe County. Closely comparable non-profit, volunteer-supported EMS model serving a similar suburban catchment.
• Irondequoit Ambulance: Monroe County EMS partner serving the Irondequoit area. Comparable suburban 911-response EMS agency operating under similar municipal and county coordination frameworks.
• Perinton Ambulance: Regional Monroe County EMS partner providing 911-response and interfacility transport. Comparable suburban ambulance service operating under the same county oversight.
• Brighton Ambulance: Monroe County-area ambulance service identified as a regional EMS partner. Directly comparable suburban 911-response EMS agency operating in an adjacent district.

Regional players

• Mercy Flight Central: Regional air ambulance partner in upstate New York providing critical care transport and ALS intercept services. Comparable as a New York State EMS provider with mutual-aid integration into the same regional response network.

Emerging players

• RIT Ambulance: Campus-based EMS service at Rochester Institute of Technology operating in the same Monroe County market. Comparable in service-line scope (911-response within campus) but smaller scale and narrower geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/GatesAmbulance
• Facebookfacebook.com/gatesems
• LinkedInlinkedin.com/company/gates-ambulance

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gates Volunteer Ambulance Service