North East Quadrant Advanced Life Support

Name

North East Quadrant Advanced Life Support

Legal name

North East Quadrant Advanced Life Support, Inc.

Website

https://neqals.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191)

SIC

Services-Health Services (8000)

akta.pro primary industry

Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)

Keywords

• Emergency medical services
• Advanced life support
• Paramedic intercept
• Ambulance transport
• Community EMS

Headquarters

HQ city

Webster

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Insurance Billing: The majority of NEQALS income is generated by billing insurance companies of the patients served. Due to the complex make-up of their community, they are forced to write off more than 50% of their billing revenue as non-collectable every year. As a 501(c)(3) charitable organization, donations also contribute to revenue.
2. Donations and Charitable Contributions: NEQALS accepts donations through their website, by check, and through United Way of Greater Rochester (donor designation code 2604). They conduct capital campaigns for specific equipment needs.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

NEQALS provides pre-hospital Advanced Life Support (ALS) emergency medical services via Paramedic-staffed fly car response vehicles that meet Basic Life Support ambulances from fire departments and other agencies in the field. It also operates the Webster Emergency Medical Service (WEMS) for BLS ambulance transport, supplemental staffing for partner EMS agencies, and community training programs (CPR, AED, Stop the Bleed). All services are delivered 24/7 by 50+ EMTs and Paramedics across Monroe, Wayne, and Livingston Counties in New York.

Product overview

North East Quadrant Advanced Life Support (NEQALS) provides pre-hospital emergency medical services through two integrated offerings: Advanced Life Support (ALS) via paramedic-staffed fly cars (Medic 10, 11, 12, 14, 15, 16) that respond to serious medical emergencies alongside BLS ambulances; and Basic Life Support (BLS) ambulance transport through Webster Emergency Medical Service (WEMS) with 6 ambulances. The organization also provides supplemental staffing to other EMS agencies, community education and training programs (CPR, AED, Stop the Bleed, ACLS, PALS), and patient billing services. The organization operates from a new facility at 1030 Jackson Rd in Webster, NY, housing all vehicles, crew quarters, training space, and a community room.

Differentiator

Problem solved

Functional benefit

Products and services

• Advanced Life Support (ALS) Paramedic Services Pre-hospital Advanced Life Support delivered by Paramedics using first response vehicles (fly cars) that respond to emergency medical calls alongside Basic Life Support ambulances from fire departments and other agencies. Paramedics perform advanced interventions including medication administration, EKG/cardiac procedures, and airway management typically available only in hospital emergency departments.
• Basic Life Support (BLS) Ambulance Services - Webster Emergency Medical Service (WEMS) BLS ambulance transport service operated through Webster Emergency Medical Service (WEMS), providing supplemental transport when primary agencies cannot respond. Fleet includes 6 ambulances (1719, 1729, 1739, 1749, 1759, 1769) operating across Monroe, Wayne, and Livingston Counties.
• Staff Leasing / Supplemental Staffing Services Provides NEQALS EMTs and Paramedics to staff ambulances for other agencies lacking volunteer or paid operations staff. Currently supplements volunteer staffing at Williamson Volunteer Ambulance Service and Richmond Fire District. Over 10 years of service with zero uncovered shifts.
• Community Education and Training Programs Community outreach and training including complimentary blood pressure screenings, CPR, AED, Stop the Bleed, ACLS, PALS, and CEVO courses offered through the Community Education Department at NEQALS's training facility and community room.

Quantifiable outcome

• Responded to more than 3,600 calls in 2021
• +1 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered supporting and core.

• Henderson FordsupportingOthers · 9 April 2021Henderson Ford, in partnership with the Ford Fund, generously donated 4,000 units of PPE (personal protective equipment) to NEQALS/WEMS First Responders. First responders use new PPE on every single call to keep patients and staff safe.
• United Way of Greater RochestersupportingGTM or Marketing PartnerNEQALS is a United Way of Greater Rochester designated donor recipient. Donors can specify NEQALS as recipient of their donation using code 2604.
• LaBella AssociatessupportingImplementation/ SI/ Consulting PartnerDesigned and refined building layout for the new NEQALS facility at Jackson Road.
• Maloney ConstructionsupportingImplementation/ SI/ Consulting PartnerConstruction firm engaged to build the new NEQALS base facility.
• Williamson Volunteer Ambulance ServicecoreStrategic or Co-development PartnerNEQALS provides EMTs and Paramedics to supplement volunteer staff at Williamson Volunteer Ambulance Service to ensure ambulances are staffed for timely response. NEQALS has never left a shift uncovered in over 10 years.
• Richmond Fire DistrictcoreStrategic or Co-development PartnerNEQALS provides staff to supplement volunteer ranks at Richmond Fire District.
• Logical Billing SolutionssupportingTechnology or IntegrationBilling agent for NEQALS. Handles billing inquiries at (585) 563-1112 and processes patient billing.

Scale indicators5 records

Recent moves11 records

Expansion highlights5 records

Direct peers

• MedStar Mobile Healthcare: Public utility EMS provider serving the Fort Worth, Texas area with 911 response, ALS/BLS services, and community health programs. Similar integrated community-based EMS model with comparable call volume and staffing structure.
• Priority Ambulance: Multi-state private EMS provider operating across the Southeast and Midwest with 911 response, ALS/BLS transport, and community programs. Comparable service portfolio and regional growth trajectory to NEQALS.
• Empress EMS: New York-based private EMS and ambulance service provider serving multiple counties in the upstate NY region. Operates 911 response, inter-facility transport, and community programs at similar scale and regional footprint to NEQALS.
• Acadian Ambulance: Private EMS provider operating across Louisiana, Texas, Mississippi, and Tennessee with 911 response, ALS/BLS transport, and community education programs. Comparable service portfolio to NEQALS including fly-car and ambulance operations.
• Cataldo Ambulance Service: Private ambulance and EMS provider in Massachusetts and New England offering 911 response, ALS/BLS transport, and community programs. Comparable mid-sized regional EMS operating model with similar revenue and staffing structure.
• REMSA (Regional Emergency Medical Services Authority): Public utility model EMS provider serving Washoe County, Nevada, with 911 response, ALS/BLS transport, and community health programs. Operates a comparable integrated ALS/BLS community service model with similar revenue mix.
• ProTransport-1: California-based private EMS and NEMT provider offering 911 response, BLS/ALS transport, and interfacility services. Comparable service portfolio with similar insurance billing and collection challenges.
• LifeNet: Air and ground ambulance provider operating across multiple states in the central US with 911 response and inter-facility transport. Comparable ALS/BLS service line and community-based EMS operations.

Broad incumbents

• Falck: Global EMS and ambulance service provider operating across Europe, North America, and beyond with both public and private contracts. Larger scale incumbent providing industry benchmark for ambulance operations.
• American Medical Response (AMR): Largest private ambulance and EMS provider in the United States, operating 911 response, inter-facility transport, and event medical services nationwide. Provides a scaled comparison for NEQALS's core ALS/BLS service lines and revenue mix.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NEQALS
• Xx.com/neqals
• LinkedInlinkedin.com/company/northeast-quadrant-advanced-life-support

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North East Quadrant Advanced Life Support