CRI Group

What CRI Group does

CRI Group, operating since 1991 in Luxembourg and now a wholly-owned subsidiary of Spain's VASS Group following a November 2021 acquisition, is an IT services provider specializing in two business lines: (1) European Institutions ICT services and (2) Mobile Marketing & Multimedia. In the institutional line, CRI delivers IT consultancy, custom software development, cybersecurity, managed security services, communication services, and training to EU bodies including the European Commission (notably under the DIGIT-TM, DIGIT-SM, and SITCO framework contracts), the European Parliament, the General Secretariat of the Council of the EU, eu-LISA, EURES, EASA, the Community Plant Variety Office, and OPOCE. Delivery is conducted primarily through consortiums with prime contractors such as Atos Belgium, Intrasoft International, Sopra Steria, EY Italy, and LEONARDO, leveraging CRI's multicultural workforce and offices in Luxembourg, Brussels, Strasbourg/Illkirch, and Gerakas (Greece). Certifications across ISO 20000-1, ISO 27001, ISO 9001, ISO 14001, OHSAS 18001, and GDPR underpin eligibility for sensitive public-sector tenders.

The second business line, anchored by the proprietary ICE™ (Intelligent Customer Engagement) platform and the EVOLWAY sub-brand operated through VASS IT Greece (formerly DoubleIP, acquired 2018), provides mobile network operators with customer engagement, campaign management, loyalty, USSD services, any-value top-up, offer management, coupons, and revenue-share–based boosting, content, loyalty, online reputation, and data analytics solutions. ICE™ supports over 30 network integration protocols and adapters for major billing and CRM systems (Ericsson, Amdocs, Alcatel-Lucent, Oracle, Xura, Redknee, plus SMSC, IVR, STK connectivity). Revenue mechanics are predominantly contract-based through EU multi-year framework agreements for the institutional line and revenue-share transaction fees for the telecom line. CRI Group reported turnover of approximately €30 million and over 300 IT specialists at the time of the VASS acquisition; VASS Group itself reported €205 million aggregated turnover in 2021 (58% year-over-year growth) and is pursuing a €400 million turnover target by 2025 under the VASS@400 plan, with One Equity Partners as majority shareholder. CEO Stefano Bodrato continues to lead CRI Group within the VASS structure.

Name

CRI Group

Legal name

VASS EU Services S.A.

Website

https://cri-group.eu

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

251–500 employees

Short description

CRI Group, a VASS-owned Luxembourg-based IT services firm, delivers IT consultancy, software development, cybersecurity, and digital transformation to EU institutions and government bodies, while operating the proprietary ICE™ mobile engagement platform for telecom operators.

Ownership category

akta.pro rank

Product category

Public Sector IT Services

NAICS

Custom Computer Programming Services (541511), Management Consulting Services (54161), Software Publishers (513210), Telephone Call Centers (56142)

SIC

Services-Management Consulting Services (8742), Services-Advertising Agencies (7311)

akta.pro primary industry

CRM Managed Services & Support (BPAEAGAD)

akta.pro secondary industries

Customer Engagement & Messaging (Email, SMS, Push, In-App) (BPAFAFAI), Marketing Automation & Campaign Management CRM (HDAEAFAB), Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• IT consulting services
• Digital transformation services
• Mobile marketing platform
• Cybersecurity services
• EU institutional services

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. IT Consultancy Services: Provision of specialized IT consultancy services to European Union institutions through framework contracts including DIGIT-TM, DIGIT-SM, and SITCO. Services include software development, maintenance, and support.
2. Software Development Projects: Custom software development and maintenance services for EU agencies and institutions. Projects include mobile applications, web applications, and complex ICT solutions.
3. Mobile Marketing & Monetization: Mobile services including VAS adoption, content services, loyalty programs, and campaign management for telecom operators. Revenue share models with MNOs for services like top-ups, data usage, and VAS services.
4. Managed IT Services: Managed services including IT security management and operation services for eu-LISA, covering Boundary Security, Endpoint Security, Security Monitoring, PKI Management and Vulnerability Assessment.
5. Communication Services: External communication services for European Parliament including conceptual work, designing and authoring, digital and social media services including software development.
6. Training Services: Training services to EURES network staff including classroom, virtual training, and webinars under EY-CRI consortium framework contract.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

CRI Group (operating as VASS EU Services since 2021) provides IT consultancy, custom software development, cybersecurity, managed IT services, and digital transformation services primarily to European Union institutions and agencies. The company also develops and licenses the proprietary ICE™ mobile customer engagement platform, marketed under the EVOLWAY brand, delivering mobile marketing, monetization, loyalty, and value-added services for telecom operators (MNOs) on revenue-share models.

Product overview

CRI Group, a VASS company, operates as an IT services provider specializing in two core business lines: (1) European Institutions — providing ICT solutions, cybersecurity, and digital transformation services to EU bodies including the European Commission, Parliament, and Council; and (2) Software Factory and Multimedia Products — anchored by the ICE™ (Intelligent Customer Engagement) platform, which powers the EVOLWAY mobile marketing brand and includes modules for campaign management, subscriber profiling, loyalty management, and billing/CRM connectivity. ICE™ is offered alongside specialized sub-products such as USSD Services, AVTU (Any Value Top Up), Offer Management Solution (OMS), and a Coupons Platform. Service offerings span Boosting Solutions, Content-based Solutions, Loyalty & NPS Boosting Solutions, Online Reputation Solutions, and Data Mining & Data Analytics Solutions. VASS IT GREECE operates as the group's software factory arm, delivering large-scale custom software projects for EU institutions and telecom operators.

Differentiator

Problem solved

Functional benefit

Brands

• EVOLWAY: Mobile marketing and customer engagement platform offering monetization solutions and loyalty programs for telecom operators.
• ICE™

Products and services

• EVOLWAY Mobile Marketing Platform Sub-brand operated by VASS IT Greece providing mobile marketing and customer engagement solutions for Mobile Network Operators, including monetization, loyalty programs, VAS adoption, and campaign management on revenue-share models.
• ICE™ (Intelligent Customer Engagement) Platform Proprietary core technology platform powering CRI's Customer Engagement Suite for telecom operators, encompassing subscriber lifecycle management for offers, bundles, promotions, self-care, loyalty, and workflow operations.
• VASS IT Greece (Software Factory)
• Boosting Solutions (BS1–BS3) Revenue-uplift solutions for telecom operators targeting top-up frequency and value, data/smartphone usage, and VAS services adoption, delivered on revenue-share models with automated campaign delivery.
• Content-based Solutions (CS1–CS4) Suite of real-time interactive content services including interactive, premium static, HTML5 gaming, and engagement apps, provided by mother-tongue copywriters and compatible with all mobile phones on revenue-share models.
• Loyalty & NPS Boosting Solutions (L1–L4) Custom-designed loyalty programs for telecom operators including points-based schemes and loyalty clubs with third-party discount coupons, accessible via online, mobile apps, and USSD menus with cross-selling and up-selling capabilities.
• Online Reputation Solutions (ORS1–ORS2) Digital marketing services including sentiment analysis and on-site SEO consulting, leveraging OMCP and Google-certified expertise to strengthen brand reputation and strategic planning for clients.
• Data Mining & Data Analytics Solutions (DA1–DA4) AI-powered data analytics solutions for real-time public opinion monitoring, digital crisis detection, influencer identification, news spread pattern analysis, and recommendation systems for telecom and institutional clients.
• EU Institutional IT Services Comprehensive IT consultancy, software development, cybersecurity, managed services, digital transformation, and communication services delivered to European Union institutions (European Commission, Parliament, Council, and EU agencies) through framework contracts.
• Managed IT Security Services Managed IT security services for EU institutions including boundary security, endpoint security, security monitoring, PKI management, and vulnerability assessment, as delivered for eu-LISA.
• EURES Training and Helpdesk Services Training services (classroom, virtual, webinars) and helpdesk support delivered to EURES network staff under EY-led consortium framework contract with European Commission DG Employment.
• European Parliament External Communication Services External communication services for the European Parliament including conceptual work, design and authoring, digital and social media services, including software development.

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature9 records

Partnerships

16 partnerships are on record, tiered core, major and minor.

• VASS GroupcoreStrategic or Co-development Partner · 24 November 2021VASS acquired CRI Group in November 2021. CRI Group became part of VASS to lead cybersecurity and digital transformation in the European Union. CRI Group specializes in projects for EU institutions in Brussels, Strasbourg, and Luxembourg. The acquisition enables VASS to position itself as a strategic provider in the European Union.
• Atos BelgiummajorStrategic or Co-development PartnerConsortium partner for DIGIT SM framework contract awarded by European Commission DG DIGIT for Software Development in Service Mode. Atos Belgium leads consortium with Intrasoft International and C-Dev.
• Intrasoft InternationalmajorStrategic or Co-development PartnerConsortium partner for DIGIT SM framework contract. Intrasoft International specializes in EU institutional IT projects.
• C-Dev (Cronos Group)majorStrategic or Co-development PartnerConsortium partner for DIGIT SM framework contract and for European Parliament communication services partnership.
• Cronos GroupmajorStrategic or Co-development PartnerConsortium partner for DIGIT-TM framework contract with European Commission, together with Sopra Steria, Ordina, CTG.
• Sopra SteriamajorStrategic or Co-development PartnerConsortium partner for DIGIT-TM framework contract with European Commission.
• OrdinamajorStrategic or Co-development PartnerConsortium partner for DIGIT-TM framework contract with European Commission.
• CTGmajorStrategic or Co-development PartnerConsortium partner for DIGIT-TM framework contract with European Commission.
• UnisystemsmajorStrategic or Co-development PartnerConsortium partner for SITCO framework contract with European Commission (DG DIGIT) for specialized IT consultancy services.
• Engineering Ingegneria InformaticamajorStrategic or Co-development PartnerConsortium partner for SITCO framework contract with European Commission (DG DIGIT) for specialized IT consultancy services.
• INS (Instant News Services)minorStrategic or Co-development PartnerPartner with C-Dev for external communication services contract with European Parliament.
• EY ItalymajorStrategic or Co-development PartnerEY-led consortium for EURES Training framework contract with European Commission DG Employment. CRI (Luxembourg) S.A. provides training services to EURES network staff including classroom and virtual training complemented by webinars.
• ATOSmajorStrategic or Co-development PartnerConsortium partner with C-Dev for EASA (European Aviation Safety Agency) services under ITAIMS cascade contract.
• LEONARDO SpAmajorStrategic or Co-development PartnerPartnership with LEONARDO SpA for eu-LISA Framework Contract for IT security management and operation services.
• DoubleIP (now VASS IT Greece)coreOthersDoubleIP, a software development and IT projects delivery company based in Athens, was acquired by CRI Group in 2018. Specializes in development of medium and large-scale software projects and mobile marketing platforms.
• TeampowerminorOthersTraining and coaching partnership for developing communication and personal skills of teams to deliver more efficiency to CRI Group customers. Teampower is active in Belgium, Luxembourg, France and Bulgaria.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Emerging players

• Openet: Telecom software vendor specializing in digital BSS, monetization and customer engagement for MNOs. Directly comparable to CRI's ICE/EVOLWAY platform in target market and functionality.

Broad incumbents

• Capgemini: Global IT services leader with substantial EU public-sector business. Competes with CRI on EU framework contracts and broader digital transformation engagements with European institutions.
• CGI Group: Global IT and business consulting services firm with a strong European public-sector practice. Comparable in serving governmental and institutional clients on digital transformation and managed services.
• Atos: Global IT services incumbent and consortium partner/competitor across multiple EU frameworks (DIGIT-SM, EASA). Offers broad portfolio of digital, cybersecurity and managed services with significantly larger scale than CRI.
• T-Systems: Deutsche Telekom subsidiary providing IT services and digital solutions to European public-sector clients. Comparable in targeting EU institutions and governmental digital transformation projects.

Direct peers

• Engineering Ingegneria Informatica: Italian IT services group that partners with CRI on the SITCO framework contract for the European Commission DG DIGIT. Comparable in scale and EU institutional focus.
• Sopra Steria: Major European IT services firm and consortium partner with CRI on the DIGIT-TM framework contract with the European Commission. Competes for similar EU institutional software development and managed services opportunities.
• Unisystems (UniSystems): Greek-headquartered IT services firm and consortium partner with CRI on the SITCO framework contract for specialized IT consultancy. Provides directly comparable public-sector IT services across the EU.
• Intrasoft International: Specializes in EU institutional IT projects and is a direct consortium partner with CRI on DIGIT-SM (Software Development in Service Mode) for the European Commission. Operates as a comparable EU-focused IT services firm with similar customer base.
• Cronos Group / C-Dev: Belgian IT services group that partners with CRI on DIGIT-TM and DIGIT-SM framework contracts. Provides similar IT services to EU institutions and governmental bodies with overlapping consortium roles.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/crigroup

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CRI Group