Waikiki Health

What Waikiki Health does

Waikiki Health is a nonprofit 501(c)(3) Federally Qualified Health Center (FQHC) founded in 1967 in Honolulu, Hawaii, operating seven clinic and program locations across Oahu to deliver integrated medical, dental, behavioral health, pharmacy, optometry, and social services. Its service portfolio spans primary care, women's health, pediatrics, HIV Early Intervention Services (including statewide outreach across Oahu, Maui, Kauai, and the Big Island), tobacco treatment, nutrition services, Native Hawaiian Healing, and emergency homeless sheltering. The organization serves uninsured and underinsured individuals, homeless populations (through the state's only 330(h) Healthcare for the Homeless Program), at-risk youth ages 14-21, and Native Hawaiian kamalei ages 12-26 via a Liliuokalani Trust partnership.

The technology stack is built entirely on third-party platforms: athenahealth provides the Electronic Health Record and Patient Portal, Doxy.me delivers browser-based telehealth, ADP handles workforce management, and JotForm hosts HIPAA-enabled forms. The Patient-Centered Medical Home (PCMH) care model, recognized by NCQA at Ohua Clinic and Makahiki Medical & Dental Clinic, structures integrated, team-based delivery. A mobile medical unit (Care-A-Van) extends services to beaches and rural areas.

Revenue derives from three streams: healthcare services reimbursement through Medicaid (Med-QUEST), Medicare, and private insurance; federal HRSA grant funding as a deemed FQHC with FTCA malpractice protection; and charitable donations. The organization offers a sliding fee scale based on family size and income, accepts walk-ins and same-day appointments, and does not turn away patients for inability to pay. Go-to-market is community-led via partnerships with Healthcare Association of Hawaii, American Red Cross, Hawaii State Civil Defense, Salvation Army, Liliuokalani Trust, and Hawaii State Department of Education.

Name

Waikiki Health

Legal name

Waikiki Health

Website

https://waikikihealth.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

101–250 employees

Short description

Waikiki Health is a nonprofit Federally Qualified Health Center founded in 1967 in Honolulu, Hawaii, operating seven clinic and program locations across Oahu to provide integrated medical, dental, behavioral health, and social services to uninsured, homeless, and vulnerable populations regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219), Individual and Family Services (6241)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Urgent Care & On-Demand Virtual Visits (HLALAAAB)

Keywords

• Community health services
• Primary medical care
• Federally qualified health center
• Behavioral health services
• Dental care services

Headquarters

HQ city

Honolulu

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Reimbursement: Revenue generated from patient services billed to Medicaid (Med-QUEST), Medicare, and private insurance plans. As an FQHC, Waikiki Health receives federal funding and provides services on a sliding fee scale.
2. Federal Grant Funding: Health Resources and Services Administration (HRSA) federal funding as a Federally Qualified Health Center. Additional grants for specific programs including HIV/AIDS Early Intervention Services funded by Department of Health.
3. Donations and Contributions: Monetary and in-kind donations from individuals, businesses, and foundations supporting the organization's mission of providing accessible healthcare.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Waikiki Health is a nonprofit Federally Qualified Health Center (FQHC) delivering comprehensive, integrated medical, dental, behavioral health, pharmacy, optometry, and social services across multiple clinic locations on Oahu, supplemented by a mobile medical unit (Care-A-Van) and telehealth. Care is delivered under an NCQA-recognized Patient-Centered Medical Home model with a sliding fee scale, serving uninsured, underinsured, homeless, and at-risk populations regardless of ability to pay. The organization also operates Native Hawaiian Healing services, homeless shelters, and youth outreach programs as part of its integrated care portfolio.

Product overview

Waikiki Health is a nonprofit Federally Qualified Health Center (FQHC) offering a comprehensive portfolio of integrated healthcare services from multiple clinic locations across Oahu. The organization operates a Patient-Centered Medical Home (PCMH) care model at its main facilities. Core services include Primary Care, Behavioral Health, Dental Care (Makahiki Dental Clinic with seven operatories), Pharmacy (two locations), Optometry, Native Hawaiian Healing, Women's Health, Family Planning, Pediatric Care, HIV Early Intervention Services, Tobacco Treatment, and Nutrition Services. Special programs include Telehealth (via Doxy.me), a Patient Portal (athenahealth-powered), Healthcare for the Homeless via the Care-A-Van mobile clinic, Youth Outreach (YO!), PATH Clinic for women's health, and Keauhou Shelter (Housing First homeless shelter). The portfolio integrates primary care with behavioral health and social services, emphasizing accessibility for vulnerable populations regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care Core primary medical care services including preventive and acute medical services, chronic disease management, diabetes management groups, laboratory services, and integration with behavioral health, optometry, pharmacy, pediatric care, and specialty services.
• Behavioral Health Services Integrated behavioral health services offered within primary care clinics, including adult outpatient counseling and therapy, care coordination, psychiatric services, and outreach, delivered by psychologists, LCSWs, CSACs, and psychiatrists.
• Dental Care (Makahiki Dental Clinic) Comprehensive dental services including diagnostics, preventive care, fillings, root canal therapy, oral surgery, crowns and bridges, dentures, pediatric dental care, periodontal therapy, and emergency care, delivered from the McCully-Moiliili location with seven dental operatories.
• Pharmacy (Waikiki Health Center Pharmacy) Clinical pharmacy services at two locations (Ohua Clinic in Waikiki and Makahiki Clinic in McCully-Moiliili), offering prescription and OTC medications, insurance processing for 3,400+ plans via the Elevate Provider Network, and sliding fee scale options.
• Optometry Eye examination and vision care services available at Makahiki Clinic in McCully-Moiliili, serving patients with private insurance, Medicaid, Medicare, low-income patients, and those facing barriers including homelessness.
• Native Hawaiian Healing Complementary healing services available at no cost to all patients, including Lomilomi (spiritual laying of hands), Ho'oponopono (spiritual counseling/conflict resolution), La'au Lapa'au (medicinal herbs), and combined treatment plans integrating Hawaiian healing with Western medicine.
• Women's Health Obstetrical and gynecological services including annual exams, STD testing and treatment, birth control, ultrasounds, preconception planning, prenatal care, post-partum follow-up, and health education, available at the Ohua Clinic and PATH Clinic.
• Family Planning Reproductive health services including confidential STI testing and treatment, anonymous HIV and Hepatitis C testing, screening exams, health education, prescription birth control, emergency contraception, and pregnancy testing.
• Pediatric Care Pediatric services for children from birth through adolescence including well-child visits, routine check-ups, physical exams, immunizations, acute illness visits, and newborn care.
• HIV Early Intervention Services (HEIS) Comprehensive HIV care including free confidential testing, prevention and treatment, health education, medication counseling, nutrition counseling, and the HEIS Outreach Program providing services at substance abuse treatment centers statewide.
• Tobacco Treatment Services Tobacco cessation program offering one-on-one counseling, personalized quit plans, nicotine replacement therapy (based on eligibility), and ongoing support, including the Baby and Me Tobacco Free Program for pregnant women.
• Nutrition Services Registered dietitian services providing Medical Nutrition Therapy for conditions including diabetes, weight management, cardiovascular diseases, renal disease, women's health issues, pediatrics, GI disorders, and general preventive nutrition counseling.
• Same-Day Appointments Same-day medical appointments for acute illness or immediate concerns at Ohua and Makahiki Clinics, and walk-in dental appointments for dental emergencies including pain, swelling, infection, or broken teeth at Makahiki Dental Clinic.
• Telehealth Video-based healthcare visits via the Doxy.me platform, allowing patients to connect with providers using a browser on any computer or device with camera and microphone, providing secure and confidential online appointments as an alternative to in-person visits.
• Patient Portal (athenahealth) Online patient portal powered by athenahealth providing secure access to personal health information, allowing patients to view records, request prescription refills, and communicate with healthcare providers.
• Healthcare for the Homeless (Care-A-Van) Mobile medical clinic bringing healthcare services to homeless populations throughout Oahu, operating the state's only 330(h) Healthcare for the Homeless Program with primary care, behavioral health, and social services outreach.
• Youth Outreach (YO!) Drop-in center and teen clinic providing health and social services to homeless youth ages 14-21 in Waikiki, offering medical care, case management, and support for substance use and mental health issues.
• PATH Clinic Women's health clinic in Kaimuki providing OB/GYN services targeting pregnant and parenting women, many with a history of substance abuse, also offering primary medical care, pediatrics, family literacy, and behavioral health referral services.
• Keauhou Shelter Emergency homeless shelter using the Housing First model, accommodating 75 clients in dormitory-style arrangements, and providing housing placement assistance, job training, document acquisition, and mail services at 1020 Isenberg Street, Honolulu.

Quantifiable outcome

• 42,000+ patient visits annually
• +2 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Healthcare Association of Hawaii (HAH) Emergency ManagementcoreStrategic or Co-development PartnerCollaboration on emergency management planning and disaster response coordination for healthcare facilities across Hawaii.
• American Red Cross, Hawaii State ChaptercoreStrategic or Co-development PartnerPartnership for emergency preparedness, disaster response, and shelter coordination during natural disasters such as hurricanes and tsunamis.
• Hawaii State Civil DefensecoreStrategic or Co-development PartnerCoordination on statewide emergency preparedness and disaster response initiatives.
• Department of Emergency Management, City and County of HonolulucoreStrategic or Co-development PartnerLocal emergency management coordination for disaster preparedness and response in Honolulu.
• Honolulu Police DepartmentminorStrategic or Co-development PartnerCollaboration on community safety and emergency response coordination.
• Waikiki Community CenterminorStrategic or Co-development PartnerCommunity partnership for neighborhood health and wellness programs.
• Kapiolani Community CollegeminorStrategic or Co-development PartnerEducational partnership potentially for training and workforce development.
• Salvation Army Family Treatment ServicescoreStrategic or Co-development PartnerPATH Clinic located on Salvation Army campus, providing OB/GYN services targeting pregnant and parenting women with substance abuse history.
• Liliuokalani TrustcoreStrategic or Co-development PartnerPartnership to provide healthcare services for kamalei (beneficiaries) ages 12-26 at Lili'uokalani Center.
• American Heart Association / American Medical Association Target: BP ProgramcoreStrategic or Co-development PartnerCollaborative initiative to improve blood pressure control through measurement accuracy, achieving Silver recognition level.
• Hawaii Primary Care Association (HPCA)coreStrategic or Co-development PartnerTraining and education partnership for Community Health Center Emergency Preparedness, including annual trainings on CMS EP Final Rule compliance.
• Elevate Provider NetworkcoreTechnology or IntegrationNetwork representing 4,800+ independent pharmacies enabling processing of prescriptions for 3,400+ insurance plans.
• athenahealthcoreTechnology or IntegrationElectronic Health Records (EHR) platform provider enabling patient portal and health records management.
• Doxy.mecoreTechnology or IntegrationTelehealth platform enabling virtual patient visits via browser with camera and microphone support.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Howard Brown Health: Chicago-based FQHC providing primary care, behavioral health, dental, and HIV services with multiple clinic locations. Comparable multi-site FQHC with integrated service delivery, sliding fee scale, and vulnerable population focus—similar scale and operating model despite larger Chicago footprint.
• Kokua Kalihi Valley: Honolulu-based FQHC and Native Hawaiian Health Care System serving Kalihi Valley with comprehensive medical, dental, behavioral health, and Native Hawaiian cultural services. Directly comparable given shared FQHC status, Honolulu location, cultural programming, and vulnerable population focus.
• Fenway Health: Boston-based FQHC providing primary care, behavioral health, dental, and specialty services with integrated HIV care and culturally-competent programming. Comparable as an FQHC with similar service breadth, integrated care model, vulnerable population focus, and community health center governance.
• Kalihi-Palama Health Center: Honolulu-based FQHC serving Kalihi and Palama neighborhoods with multi-site primary care, dental, behavioral health, and social services. Directly comparable as an Oahu community health center serving vulnerable populations with FQHC funding and integrated care delivery model.
• Chase Brexton Health Care: Maryland-based FQHC providing integrated primary care, behavioral health, dental, and pharmacy services across multiple locations. Comparable as a multi-site FQHC with similar service portfolio, PCMH-recognized care model, and focus on underserved populations including LGBTQ+ and HIV-positive patients.
• Waianae Coast Comprehensive Health Center: Hawaii-based FQHC serving the Waianae coast with comprehensive medical, dental, and behavioral health services to underserved populations. Directly comparable as a fellow Hawaii FQHC with similar patient mix, sliding fee scale, and community health center model—operates in a different Oahu region, providing regional peer perspective.

Regional players

• Bay Clinic: Hawaii Island-based FQHC providing primary care, dental, and behavioral health services across multiple East Hawaii locations. Comparable as a Hawaii-based FQHC serving underserved populations with similar service portfolio, though operating on a different island rather than competing on Oahu.
• Hamakua-Kohala Health: Big Island Hawaii FQHC serving Hamakua and Kohala regions with primary care, dental, and behavioral health services. Comparable Hawaii FQHC with similar patient mix and integrated care model, but serves rural Big Island geography rather than urban Oahu.

Broad incumbents

• The Queen's Medical Center: Honolulu's largest private nonprofit hospital with comprehensive inpatient and outpatient services. Comparable as a Hawaii healthcare provider with overlapping service areas and board connections to Waikiki Health, though operates at fundamentally larger scale and provides hospital-based care rather than community health center services.

Others

• Hawaii Primary Care Association: State-level association representing Hawaii's FQHCs and providing training, advocacy, and emergency preparedness coordination. Connected as an ecosystem partner where Waikiki Health's leadership participates in annual CMS EP compliance trainings—relevant industry association rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/waikikihealth
• Facebookfacebook.com/waikikihealth
• Instagraminstagram.com/waikikihealth
• LinkedInlinkedin.com/company/772174

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Waikiki Health