Answerpoint

What Answerpoint does

Answerpoint Limited is a UK-based telephone answering service provider headquartered in Luton that delivers cloud-hosted virtual receptionist and call-handling services to small and micro businesses. The company's core product set includes telephone answering, virtual UK numbers, mobile answering, switchboard overflow, and call centre support, supplemented by newer offerings in Web Design, Social Media and Branding, and a Virtual Office bundle combining address and call handling for home workers and sole traders. Operationally, the service is delivered by trained human receptionists rather than automated systems, with messaging emphasizing hand-picked staff and an "award-winning culture" as the quality differentiator in a commodity category.

The business is positioned for the SME and startup segment, with marketing explicitly referencing software firms, accountants, medical practices, estate agents, and driving schools as target verticals. Pricing starts at £19.99/month on monthly rolling contracts with no minimum term and a free trial, reflecting a volume-led, low-friction acquisition model aimed at very small customers rather than enterprise accounts.

The company has operated for over 25 years with a stated headcount of 1–10 employees and no external funding, making it a privately held, bootstrapped micro-business. Its stated customer base spans "thousands of businesses" across the UK, with no disclosed anchor customers, no partnerships, no patents, and no AI or software platform extensions beyond the core telephony stack. The business model is fundamentally services-based labor arbitrage wrapped in a recurring subscription, with limited disclosed technology moat beyond basic cloud telephony.

Name

Answerpoint

Legal name

Answerpoint Limited

Website

https://answerpoint.co.uk

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

Answerpoint is a UK-based telephone answering and virtual receptionist service that provides cloud-hosted call handling, virtual numbers, and small-business support services to sole traders, startups, and SMEs across multiple verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Luton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Telephone Answering Services: Monthly subscription-based services with call answering in business name, message capture, call transfer, appointment scheduling. Sold in packages with per-call pricing.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Answerpoint provides live telephone answering and inbound call management services to UK businesses, with trained UK-based receptionists answering calls in the customer's business name, taking messages, transferring calls, and scheduling appointments. The company also supplies UK virtual numbers with IVR routing, mobile call diversion, virtual office address and mail handling, and supplementary digital services (web design, social media, branding). Services are sold as recurring monthly subscriptions with per-call pricing and no minimum term.

Product overview

Answerpoint operates as a telephone answering service provider offering a unified platform of call management and virtual office solutions. The core offering is Telephone Answering supported by Virtual Numbers for UK-wide reach. Additional modules include Mobile Answering, Switchboard Overflow, and Call Centre Support for handling call volumes, plus Web Design, Social Media & Branding for digital presence. Virtual Office services round out the portfolio by combining a professional UK address with mail handling and call answering capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Telephone Answering
• Virtual Numbers
• Virtual Office
• Web Design, Social Media & Branding

Quantifiable outcome

• 1000%+ ROI reported for businesses capturing missed calls and leads

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• AnswerConnect: Provides 24/7 live answering, virtual receptionist, and BPO services to SMBs across multiple verticals; directly competes with Answerpoint on core call-answering value proposition and pricing model.
• VoiceNation: US-headquartered live answering and virtual receptionist provider serving SMBs with 24/7 call coverage and order entry; directly comparable product set to Answerpoint with similar subscription-style pricing.
• PATLive: Provides live answering, order entry, and customer support services to small and mid-sized US businesses; directly comparable in core offering and SME target segment to Answerpoint.
• Moneypenny: UK-based telephone answering, live chat, and outsourced reception service serving SMEs and professionals; directly comparable to Answerpoint in offering, target customer, and UK geographic focus, but at materially greater scale.
• Ruby Receptionists: US-based virtual receptionist and live chat service targeting small businesses and professional firms; comparable to Answerpoint in customer profile, product, and recurring-revenue model.
• FCR (First Call Resolution): Outsourced live answering, customer support, and order entry services for SMBs and enterprises; directly comparable to Answerpoint's call-centre support module at a larger scale.
• Abby Connect: US-based virtual receptionist and live answering service targeting small businesses and professional services firms; directly comparable to Answerpoint in product, customer segment, and pricing structure.

Emerging players

• Smith.ai: AI-augmented virtual receptionist and live chat service blending human and automated agents for SMBs; overlaps with Answerpoint's core but with a hybrid AI positioning that signals how the category may evolve.

Broad incumbents

• Liveops: Large-scale contact center and customer experience outsourcer; broad incumbent operating in the same contact-center category as Answerpoint, but with enterprise/government clients and a fundamentally different scale model.
• Concentrix: Global BPO providing customer experience, call center, and digital services at enterprise scale; operates in the same broad answering/contact-center category as Answerpoint but serves large enterprises rather than UK SMBs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/answerpoint
• YouTubeyoutube.com/@answerpointuk
• Facebookfacebook.com/answerpointuk
• Instagraminstagram.com/answerpoint

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Answerpoint