Preferred Family Pharmacy

What Preferred Family Pharmacy does

Preferred Family Pharmacy is an independent community pharmacy operating a single retail location at 8896 Hiwassee St, Charleston, Tennessee, serving the Charleston and Calhoun communities for approximately six years. The business is led by Dr. Cliff Griffin, who received his doctorate in pharmacy from the University of Mississippi in 1993, and is supported by a staff of approximately 11-50 employees. Core operations consist of prescription dispensing billed through Medicare Part D, Medicaid, and commercial insurance, supplemented by over-the-counter retail sales (including the LEADER store-brand line), immunizations (flu, pneumococcal, shingles), durable medical equipment with Medicare billing, and a suite of medication management services including Medication Therapy Management, medication synchronization, and date/time-organized pill packaging. The pharmacy also offers diabetes education and support anchored to the CONTOUR NEXT blood glucose monitoring portfolio under a partnership with Ascensia Diabetes Care, as well as annual Medicare Open Enrollment consultation.

The underlying technology stack is modest and largely third-party: the pharmacy uses the Digital Pharmacist platform to power mobile prescription refills, medication reminders, patient profiles, and delivery requests via a branded mobile app. There is no evidence of proprietary software development, AI/ML capabilities, API integrations, or technology partnerships beyond Digital Pharmacist and Ascensia. Marketing channels are similarly limited to a free e-newsletter, a syndicated health-news blog (rxwiki-sourced content), and the mobile app; no paid advertising, digital ad campaigns, or outbound sales motions are evident.

The business model is a transaction-fee model across prescription dispensing, OTC retail, immunization administration, and DME sales, with professional-services revenue from MTM and Medicare consultation. Pricing is set by third-party payers rather than the pharmacy, with publicly disclosed retail prices only on OTC products. The customer base is a long-tail of local individual consumers with no disclosed enterprise or institutional anchor customers, and the entire revenue base is concentrated in a single Tennessee micro-market. There is no disclosed parent company, investor base, funding history, M&A activity, or subsidiary structure; the entity appears to be privately held by the operating pharmacist and staff.

Name

Preferred Family Pharmacy

Legal name

Preferred Family Pharmacy

Website

https://preferredfamilypharmacy.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Retail Pharmacy Services

NAICS

Pharmacies and Drug Retailers (456110)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Retail & Community Pharmacies (Chain/Independent) (HLAFALAA)

akta.pro secondary industries

Medication Education, Counseling & Side-Effect Monitoring (HSABALAJ), Medication Reconciliation & Transitions-of-Care Pharmacy Services (HLAFALAK)

Keywords

• Retail pharmacy services
• Prescription dispensing
• Medication management
• Immunization services
• Durable medical equipment

Headquarters

HQ city

Charleston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Prescription Medications: Dispensing prescription medications to patients, typically billed through insurance plans including Medicare Part D
2. Over-The-Counter Products: Sale of OTC medications, vitamins, health products, and medical supplies including LEADER brand products
3. Immunizations and Vaccinations: Administration of flu, pneumococcal, and shingles vaccines
4. Durable Medical Equipment: Sale and billing of walkers, bath safety products, urinals, and daily living aids; bills Medicare and most insurance companies
5. Medication Management Services: Medication Therapy Management, Medication Synchronization, and Pill Packaging services; many health plans including Medicare and Medicaid cover MTM costs
6. Medicare Open Enrollment Consultation: Assistance with Medicare Part D plan review and enrollment decisions

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Preferred Family Pharmacy is an independent community pharmacy that dispenses prescription medications, sells over-the-counter and durable medical equipment, and administers immunizations and health screenings. The pharmacy also provides clinical services such as Medication Therapy Management, Medication Synchronization, Pill Packaging, Diabetes Education and Support, and Medicare Open Enrollment Assistance, complemented by a Digital Pharmacist portal and mobile app for prescription refills and medication reminders.

Product overview

Preferred Family Pharmacy is a community pharmacy offering a coordinated suite of clinical and retail services. Core pharmacy services include prescription filling, compounding, immunizations, and private consultations. The pharmacy differentiates through medication management programs (Pill Packaging, Medication Therapy Management, Medication Synchronization) that help patients with complex medication regimens. Retail offerings include LEADER™ brand OTC products (store-brand equivalents at lower cost) and Durable Medical Equipment. The pharmacy also provides specialized Diabetes Education and Support featuring CONTOUR®NEXT blood glucose monitoring products. Mobile app features enable 24/7 prescription refills, medication reminders, and delivery scheduling. Medicare Open Enrollment assistance is available annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Pill Packaging

Quantifiable outcome

• Patients can pick up all medications on the same day through medication synchronization
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Ascensia Diabetes CarecoreTechnology or IntegrationPreferred Family Pharmacy offers CONTOUR NEXT blood glucose monitoring systems and CONTOUR NEXT test strips as part of diabetes education and support services. The partnership provides patients with highly accurate blood glucose testing, Second-Chance sampling technology, and access to Medicare Part B rebate programs. Products include CONTOUR NEXT portfolio meters and CONTOUR PLUS test strips with growing formulary coverage.
• Digital PharmacistcoreTechnology or IntegrationDigital Pharmacist platform powers the pharmacy's prescription refill portal and patient management system. Patients access 24/7 refill capabilities through the digital platform linked to pharmacy_id 6aa676ee-b6f7-4d81-824d-29314aa77301.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Emerging players

• Amazon Pharmacy: Mail-order pharmacy service leveraging Amazon's logistics and Prime ecosystem. Represents a structural threat to independent community pharmacies on maintenance medication refills and price competition.
• GoodRx: Pharmacy marketplace and discount platform that channels prescription demand toward specific dispensing partners. Adjacent competitor for price-sensitive prescription customers.
• Capsule Pharmacy: Digital-first pharmacy offering same-day delivery, insurance coordination, and proactive refill management. Comparable as a direct-to-consumer pharmacy alternative competing for prescription loyalty.
• Alto Pharmacy: Tech-enabled pharmacy with free same-day delivery, medication synchronization, and clinical pharmacist support. Comparable in emphasis on adherence services and digital patient experience.

Others

• Ascensia Diabetes Care: Supplier of the CONTOUR NEXT blood glucose monitoring portfolio that Preferred Family Pharmacy distributes and educates patients on. Included as an ecosystem partner, not a competitor, but central to the pharmacy's diabetes offering.

Broad incumbents

• Walmart Pharmacy: Mass-retailer pharmacy offering low-cost prescriptions, immunizations, and OTC products. Comparable on core prescription/OTC business and a key competitor for price-sensitive community customers.
• Walgreens: National retail pharmacy chain offering prescriptions, vaccines, MTM, and health screenings. A broad incumbent competing for the same senior and chronic-care patient segments that Preferred Family Pharmacy targets.
• CVS Pharmacy (CVS Health): Operates the largest U.S. retail pharmacy chain with overlapping services including prescription dispensing, immunizations, MTM, and DME. Comparable because it competes for the same walk-in prescription and clinical-service customers, but operates at vastly greater scale and geographic reach.
• Rite Aid: Multi-state retail pharmacy chain with comparable prescription, immunization, and medication management offerings. Competes with Preferred Family Pharmacy for community pharmacy customers across overlapping service categories.

Regional players

• Publix Pharmacy: Grocery-chain pharmacy dominant across the Southeast. Relevant regional comparison for senior-friendly service offerings, immunization programs, and OTC retail bundled with grocery trips.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/preferred-pharmacy-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Preferred Family Pharmacy