North Western Melbourne Primary Health Network
North Western Melbourne Primary Health Network is a federally-funded not-for-profit that commissions and coordinates primary health services across 13 local government areas in Melbourne's centre, north and west, serving general practices and priority populations with mental health, chronic disease, and digital health programs.
- Company typePrivate
- Founded2015
- HeadquartersParkville, Australia
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What North Western Melbourne Primary Health Network does
North Western Melbourne Primary Health Network (NWMPHN) is a federally-funded, not-for-profit Primary Health Network (PHN) established in 2015 under the legal entity Melbourne Primary Care Network. It holds an exclusive regional commissioning mandate from the Australian Government Department of Health, Disability and Ageing covering 13 local government areas across Melbourne's centre, north and west. NWMPHN is one of 31 PHNs nationally and one of 6 in Victoria, operating under CEO Christopher Carter with a workforce of 101–250 employees.
NWMPHN commissions and coordinates a portfolio of health services and programs organized around four primary segments: general practice support (accreditation, quality improvement, workforce development), mental health (CAREinMIND™ program and the Medicare Mental Health phone service, the latter verified under National Safety and Quality Digital Mental Health Standards), chronic conditions management (hepatitis, diabetes, cancer screening, asthma), and priority populations (Aboriginal and Torres Strait Islander health via Connected Mobs, CALD communities, LGBTIQ+, older adults, people experiencing homelessness). Its digital health stack integrates national infrastructure including My Health Record, electronic prescribing, SafeScript, ePathology, Provider Connect Australia, and secure messaging, alongside HealthPathways Melbourne clinical decision support and the POLAR population health data tool.
The organization's revenue model is exclusively managed services via federal government appropriation. There is no commercial pricing; all services are delivered free to general practices and community members. NWMPHN distributes its commissioned services through direct practice support, commissioned service providers (mental health, AOD, allied health), the Medicare Mental Health phone line, and a network of Urgent Care Clinics. Its go-to-market is relationship-led, built on embedded engagement with general practices, hospitals (Western Health, Melbourne's major hospitals, Royal Children's Hospital), universities (Monash, Melbourne), and NGOs (Cancer Council Victoria, ermha365, Street Side Medics). Sub-brands include CAREinMIND™, HealthPathways Melbourne, Connected Mobs, Raise It, Cut The Silence, You Said™, and People Bank.
North Western Melbourne Primary Health Network firmographics
Firmographics- Name
- North Western Melbourne Primary Health Network
- Legal name
- Melbourne Primary Care Network, trading as North Western Melbourne Primary Health Network (NWMPHN)
- Website
- https://nwmphn.org.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- North Western Melbourne Primary Health Network is a federally-funded not-for-profit that commissions and coordinates primary health services across 13 local government areas in Melbourne's centre, north and west, serving general practices and priority populations with mental health, chronic disease, and digital health programs.
- Ownership category
- akta.pro rank
North Western Melbourne Primary Health Network industry classification
Industry- Product category
- Primary Health Network Services
- NAICS
- Social Assistance (624), Individual and Family Services (6241), Health Care and Social Assistance (62), Community Housing Services (62422)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- County/District/Local Health Departments (HLAJAAAB)
- akta.pro secondary industries
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN), Local Public Health & Human Services Administration (BPAIACAK)
Keywords
Where North Western Melbourne Primary Health Network is headquartered
LocationHeadquarters
- HQ city
- Parkville
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
North Western Melbourne Primary Health Network business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government Funding: NWMPHN is funded by the Australian Government Department of Health, Disability and Ageing to commission health services and support primary care providers in the north western Melbourne region.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
North Western Melbourne Primary Health Network product offering
Product offeringCore offering
NWMPHN commissions and coordinates primary health services across Melbourne's centre, north and west, covering 13 local government areas. It directly supports general practices with accreditation, quality improvement, workforce training, and digital health adoption, and delivers commissioned mental health services (CAREinMIND™ and Medicare Mental Health phone service), urgent care clinics, clinical decision support (HealthPathways Melbourne), population health analytics (POLAR), and targeted community health programs for priority populations including Aboriginal and Torres Strait Islander peoples, CALD communities, and people experiencing homelessness.
Product overview
North Western Melbourne Primary Health Network operates as a regional health funding and coordination organization, not a traditional technology product company. Its service portfolio centers on commissioning health services, supporting primary care providers, and delivering community health programs across Melbourne's north and west. The core offerings include mental health services (CAREinMIND™ and Medicare Mental Health phone service), digital health infrastructure (My Health Record, electronic prescribing, SafeScript, secure messaging), clinical decision support (HealthPathways Melbourne), data analytics tools (POLAR), and community engagement platforms (Primary Care Voices, People Bank, You Said…™). NWMPHN also produces regular publications including Network News and My Health My Voice newsletters. The organization functions as a funded body rather than a product vendor, with services delivered through commissioned providers and partnerships rather than proprietary technology products.
Differentiator
Problem solved
Functional benefit
Brands
- CAREinMIND: Mental health services program providing free mental health support for people in north western Melbourne
- My Health My Voice
- HealthPathways Melbourne
- You Said
- Connected Mobs
- Raise It
- Cut The Silence
Products and services
- CAREinMIND™ CAREinMIND™ is NWMPHN's mental health services program providing wellbeing support and psychological services for people residing in the north western Melbourne region.
- Medicare Mental Health phone service Phone-based mental health service delivered by NWMPHN under Australian Government funding, providing direct mental health support to community members and verified against the National Safety and Quality Digital Mental Health Standards.
- HealthPathways Melbourne Web-based clinical decision support tool providing condition-specific clinical pathways and guidance for healthcare professionals coordinating patient care across the north western Melbourne region.
- POLAR Data Tool Population health data tool for general practices enabling quality improvement and health planning through local health data insights for practices across the region.
- Urgent Care Clinics Network of after-hours urgent care facilities across north western Melbourne providing access to treatment for non-life-threatening conditions outside regular GP hours, intended to reduce pressure on hospital emergency departments.
- Connected Mobs Aboriginal and Torres Strait Islander health program supporting connected communities and culturally safe healthcare for First Nations peoples across north western Melbourne.
- Primary Care Voices Community participation program inviting consumers and healthcare providers to contribute to NWMPHN's commissioning work, decision-making, and primary care improvement initiatives.
- People Bank Register of community members interested in contributing to health improvement initiatives in north western Melbourne, supporting consumer participation across NWMPHN programs.
- You Said…™ Consumer feedback initiative enabling community members to share their experiences and help shape improvements to NWMPHN's mental health services.
Quantifiable outcome
- 13 local government areas served with coordinated health services
- +1 more outcomes
Companies that use North Western Melbourne Primary Health Network
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles4 records
North Western Melbourne Primary Health Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
North Western Melbourne Primary Health Network partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and minor.
- Melbourne's Major HospitalscoreNWMPHN works with Melbourne's major hospitals to help people receive high-level treatment in their own homes through hospital-in-the-home services.
- Murdoch Children's Research Institute and Royal Children's HospitalcoreNWMPHN has funded a new shared care service for children diagnosed with ADHD, building GPs' knowledge and skills to share care of children with ADHD in the region.
- Western HealthcorePartner for clinical trials recruitment and GP education evenings covering upper gastrointestinal and general surgery.
- Monash UniversityminorResearch collaboration on vaping and other nicotine product use study seeking GP participation.
- University of MelbourneminorPartnership on precision diabetes study seeking stakeholder perspectives.
- Cancer Council VictoriacoreCollaboration on Nurse Ambassador Program, NLCSP Nurse Implementation Guide, and cancer screening initiatives.
- Black Dog InstituteminorSuicide prevention training for general practice and practice settings.
- ASHM (Australasian Society for HIV, Viral Hepatitis and Sexual Health Medicine)minorHIV education and testing training for general practitioners and healthcare providers.
- The Benchmarque GroupminorProvider of CPD-accredited courses including wound closure, ear wax removal, and fracture management for primary care professionals.
- ermha365minorDelivering Distress Support Service in Darebin region.
- Street Side MedicsminorVolunteer medical services for people experiencing homelessness, NWMPHN supports volunteer recruitment.
- National Centre for Asbestos Related DiseasesminorAsbestos Voices research collaboration on asbestos-related diseases.
- Girraway Ganyi ConsultancyminorCultural awareness training for health professionals engaging with Aboriginal and Torres Strait Islander clients.
- Children's Health Queensland Hospital and Health ServiceminorProvider of Paediatric Palliative Care ECHO sessions for healthcare professionals.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
North Western Melbourne Primary Health Network competitors and assessment
Company assessmentDirect peers
- Eastern Melbourne Primary Health Network: Sister Primary Health Network serving Melbourne's east, sharing the same federal mandate, funding model, and commissioning remit as NWMPHN for primary care coordination and mental health service delivery.
- Murray Primary Health Network: Victorian PHN covering a regional footprint under the same Commonwealth funding model, delivering comparable commissioned mental health, AOD, and chronic disease services.
- South Eastern Melbourne Primary Health Network: Another metropolitan Melbourne PHN with identical funding structure, service portfolio (mental health, chronic disease, digital health enablement), and commissioning responsibilities as NWMPHN.
- Hunter New England Central Coast Primary Health Network: One of the largest PHNs nationally, sharing the federal commissioning mandate and operating an analogous practice support, mental health, and digital health enablement model.
- Western Victoria Primary Health Network: One of the six Victorian Primary Health Networks funded under the same federal program, performing comparable primary care support and commissioned service delivery functions as NWMPHN.
- Gippsland Primary Health Network: Sixth Victorian PHN with matching federal mandate and commissioning role, supporting general practice accreditation, mental health programs, and priority population services similar to NWMPHN.
- WA Primary Health Alliance: Western Australia's PHN consolidating three former regional PHNs, operating the same federally-mandated commissioning, mental health, and digital health roles as NWMPHN.
- Sydney North Health Network: Metropolitan Sydney PHN with matching Commonwealth funding structure, delivering primary care practice support, mental health commissioning, and digital health integration analogous to NWMPHN.
- Brisbane South Primary Health Network: Large metropolitan PHN operating under the same Australian Government Primary Health Network program, comparable in scale and primary care coordination function to NWMPHN.
- Primary Health Tasmania: State-wide PHN equivalent in Tasmania funded through the same federal mechanism, performing identical primary care coordination and mental health commissioning functions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
North Western Melbourne Primary Health Network social profiles
Digital presenceNorth Western Melbourne Primary Health Network compliance and trust
Trust signalCompliance1 record
North Western Melbourne Primary Health Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
North Western Melbourne Primary Health Network leadership team
Management profileNumber of profiles
Profiles1 record
North Western Melbourne Primary Health Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
North Western Melbourne Primary Health Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about North Western Melbourne Primary Health Network
What does North Western Melbourne Primary Health Network do?
NWMPHN commissions and coordinates primary health services across Melbourne's centre, north and west, covering 13 local government areas. It directly supports general practices with accreditation, quality improvement, workforce training, and digital health adoption, and delivers commissioned mental health services (CAREinMIND™ and Medicare Mental Health phone service), urgent care clinics, clinical decision support (HealthPathways Melbourne), population health analytics (POLAR), and targeted community health programs for priority populations including Aboriginal and Torres Strait Islander peoples, CALD communities, and people experiencing homelessness.
Is North Western Melbourne Primary Health Network a public or private company?
North Western Melbourne Primary Health Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was North Western Melbourne Primary Health Network founded?
North Western Melbourne Primary Health Network was founded in 2015. It employs 101 to 250 people.
Where is North Western Melbourne Primary Health Network based?
North Western Melbourne Primary Health Network is headquartered in Parkville, Australia, in the Oceania region.
How does North Western Melbourne Primary Health Network make money?
One revenue line is on record: government Funding.
Who are North Western Melbourne Primary Health Network's main competitors?
Direct peers on record are Eastern Melbourne Primary Health Network, Murray Primary Health Network, South Eastern Melbourne Primary Health Network, Hunter New England Central Coast Primary Health Network, Western Victoria Primary Health Network, Gippsland Primary Health Network, WA Primary Health Alliance, Sydney North Health Network, Brisbane South Primary Health Network and Primary Health Tasmania.
Does North Western Melbourne Primary Health Network have an API?
No public API is recorded for North Western Melbourne Primary Health Network.
What industry is North Western Melbourne Primary Health Network in?
North Western Melbourne Primary Health Network's product category is Primary Health Network Services. Its primary akta.pro industry code is HLAJAAAB, County/District/Local Health Departments, with a secondary code of HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers. Its NAICS code is 624 and its SIC code is 8300.