Pacific Care

What Pacific Care does

Pacific Care Ltd is a family-owned care provider operating five residential and nursing facilities across the Central Belt of Scotland. Founded in 1998 and headquartered in Glasgow, the company delivers 24-hour nursing care, specialist dementia care, residential care, day care, and respite care services for older people through homes including Lillyburn, Kintyre, Birdston, Birdston Day Care Centre, Stanely Park, and Mosswood. The portfolio includes a 16-bed dementia specialist unit (Kintyre) and a purpose-built day care centre servicing up to 35 users daily, six days per week.

The company operates a digitally-enabled care delivery model following a 2024 technology transformation. Pacific Care has implemented Person Centred Software (PCS) for fully digital care planning, Oomph Wellness for activity planning integration, and PainChek AI for multimodal pain assessment in non-verbal residents. Digital reception systems manage visitor flow, and planned 2025 launches include ResHub (resident/family engagement hub) and the Nursecall Messaging Service for staff communications. All platforms are integrated through PCS into a unified resident record layer.

Revenue is generated through individually negotiated, monthly recurring care fees that vary by care type (nursing, dementia, residential, day, respite) and individual needs assessment. Distribution relies on a hybrid model combining healthcare professional referrals (GPs, district nurses, social work departments), direct private family enquiries, and partnerships with local authorities and the North Glasgow Community Health Partnership. Pacific Care also lists on the Lottie digital care marketplace and maintains active social and earned media presence. The company is regulated by the Care Inspectorate with consistently high grades across all facilities and is privately held with no disclosed institutional investors.

Name

Pacific Care

Legal name

Pacific Care Ltd

Website

https://pacificcare.co.uk

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

251–500 employees

Short description

Pacific Care is a family-owned Scottish care provider operating five nursing, residential, dementia, and day care facilities across the Central Belt of Scotland. Founded in 1998, it serves older people and their families through digitally-enabled, individually-fee-negotiated care services and integrated care planning technology.

Ownership category

akta.pro rank

Product category

Elderly Residential Nursing Care

NAICS

Nursing and Residential Care Facilities (623), Nursing Care Facilities (Skilled Nursing Facilities) (62311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Long-Term Care Nursing Homes (Custodial LTC) (HLADADAB)

akta.pro secondary industries

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF), Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB)

Keywords

• Elderly care services
• Nursing home care
• Dementia care services
• Residential care home
• Day care services

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Residential and Nursing Care Services: Pacific Care generates revenue through residential and nursing care fees for older people. The company provides 24-hour nursing care, dementia care, residential care, day care, and respite care services. Fees are discussed privately with the Nursing Home Manager on an individual basis, indicating a recurring subscription-based model with rates varying by care type and individual needs. Residents may qualify for assistance with payment through local social work departments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Pacific Care operates five care facilities across the Central Belt of Scotland providing 24-hour nursing care, specialist dementia care, residential care, day care, and respite care for older people. The company delivers fee-based individualised care plans supported by a digital care ecosystem that includes AI-based pain assessment, digitised care planning, and integrated wellness programming. Services are delivered under Care Inspectorate regulation and operate under a family-owned care philosophy.

Product overview

Pacific Care is a family-owned care provider operating five care facilities throughout the Central Belt of Scotland. The portfolio includes four care homes (Lillyburn, Kintyre, Birdston, Stanely Park, and Mosswood) and one day care centre (Birdston Day Care), offering nursing care, dementia care, residential care, day care, and respite care services. The company utilises digital care technology including Person Centred Software for care planning, Oomph Wellness for activities, and PainChek for AI-based pain assessment. Pacific Care was founded in 1998 and was named one of the UK's Top 10 Small Care Home Providers by Lottie in 2025.

Differentiator

Problem solved

Functional benefit

Brands

• Lillyburn Care Home: 24-hour nursing care in a secure setting for the frail elderly person and those with mild to moderate dementia, located in Kirkintilloch.
• Kintyre Care Home
• Birdston Care Home
• Birdston Day Care Centre
• Stanely Park Care Home
• Mosswood Care Home

Products and services

• Lillyburn Care Home Bespoke 24-hour nursing care home in Kirkintilloch providing secure nursing care for frail elderly individuals and those with mild to moderate dementia.
• Kintyre Care Home 16-bed annex to Lillyburn Care Home offering small-scale specialist dementia care in a safe environment for people with dementia.
• Birdston Care Home Care home in Kirkintilloch providing the highest quality of care for older people.
• Birdston Day Care Centre Purpose-built day care centre in Kirkintilloch supporting the needs of up to 35 service users daily, six days a week, providing activities and daytime care.
• Stanely Park Care Home Residential care home in the Balgonie area on the south side of Paisley providing residential and respite care in a homely, secure setting.
• Mosswood Care Home Bespoke nursing home in Paisley designed over one level providing the highest standard of person-centred care, respecting individual choices, privacy and dignity 24 hours a day.
• Nursing Care 24-hour nursing care services provided across multiple Pacific Care facilities for frail elderly individuals requiring regular medical attention and support with daily activities.
• Dementia Care Specialist dementia care available at Birdston, Stanely Park, Lillyburn, Kintyre, and Mosswood care homes, including dedicated dementia units and tailored activities such as reminiscence therapy.
• Residential Care Residential care service providing comfortable, homely accommodation and personal support for older people across the Pacific Care portfolio.
• Day Care Day care service at Birdston Day Care Centre supporting up to 35 service users daily, six days a week, with activities, social engagement, and personal care.
• Respite Care Short-term respite care service available at Stanely Park and other homes to support families and caregivers needing temporary residential care.

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered strategic, core and minor.

• ResHubstrategicTechnology or Integration · 1 January 2025Upcoming resident experience tool scheduled for pilot launch in early 2025, with rollout planned for later in 2025. Designed to connect residents, families, and staff in an intuitive, fully integrated hub to enhance daily experiences.
• Nursecall Messaging Service (NMS)strategicTechnology or Integration · 1 January 2025Smart staff communication system to be implemented across homes, consolidating alerts, messages, and notifications onto a single device to enhance response times.
• Person Centred Software (PCS)coreTechnology or Integration · 1 January 2024In 2024, Pacific Care partnered with Person Centred Software to digitise care planning systems, achieving a fully digital solution across all care home facilities. This transformation enables release time to care, maintains clear and accurate records, and improves medication management processes. PCS integration also enabled the connection of other platforms.
• Oomph WellnesscoreTechnology or Integration · 1 January 2024Integrated wellness and activity planning platform connected with individual care plans via PCS. Offers holistic view of each resident's needs and preferences, enabling improved person-centred support and activity programming.
• PainChekcoreTechnology or Integration · 1 January 2024AI-based pain assessment tool implemented in 2024 allowing better identification and management of pain for residents who may struggle to express discomfort verbally. Enables more personalised and compassionate care while aiming to reduce polypharmacy and improve prescribing practice.
• North Glasgow Community Health PartnershipcoreStrategic or Co-development PartnerPacific Care works in partnership with North Glasgow Community Health Partnership and respective Local Authorities. The company operates a portfolio of five care facilities throughout the Central Belt of Scotland in partnership with these healthcare organisations.
• Food Standards ScotlandminorStrategic or Co-development PartnerGovernment body that administers the Eat Safe Award in partnership with local authorities. Lillyburn Care Home received this award recognising outstanding food hygiene and food safety standards.
• Leading Edge Flight Training at Glasgow AirportminorOthersFlight training facility that enabled resident Elizabeth to experience sitting in an aircraft cockpit and pilot a virtual flight across Poland as part of the bucket list initiative.
• STV NewsminorOthersRegional television news coverage of Pacific Care's bucket list initiative, specifically featuring Eleanor's sidecar ride adventure through the Campsie Hills.
• LottiestrategicGTM or Marketing PartnerDigital marketplace helping families find the right care for loved ones. Founded in 2021, Lottie is one of the UK's leading care platforms. Pacific Care was recognised in the inaugural Lottie Awards 2025 as Top 10 Small Care Home Provider.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Balhousie Care Group: Scottish care home group with ~25 facilities across Scotland providing nursing, dementia, residential and respite care. Highly comparable to Pacific Care in terms of Scottish-only geography, mid-sized portfolio, and full-service care offerings.
• Meallmore Ltd: One of Scotland's largest independent care home operators with a portfolio of residential, nursing, dementia and respite care homes. Most directly comparable to Pacific Care due to overlapping Scottish geography, similar service mix, and comparable mid-market positioning.
• Hamberley Care Homes: UK care home operator with a similar mid-market premium positioning and emphasis on bespoke design, technology adoption, and person-centred care. Comparable in scale (mid-tens of homes) and ethos to Pacific Care.

Broad incumbents

• Advinia Healthcare: UK care home operator with nursing, dementia and residential services across Scotland and England. Comparable service model with a substantially larger portfolio.
• Barchester Healthcare: One of the UK's largest private care home groups operating over 200 facilities. Comparable to Pacific Care in core service lines (nursing, dementia, residential) but vastly larger scale and broader geographic footprint.
• Avery Healthcare: Mid-large UK care home group with ~100 facilities, including in Scotland. Overlaps with Pacific Care in higher-end design, dementia specialism, and quality-led positioning, but with broader geographic reach.
• HC-One: Largest individual care home operator in the UK with over 280 homes, including significant Scottish presence. Comparable care model (nursing, residential, dementia) but at massive scale with institutional ownership.
• Care UK: Major UK provider of residential, nursing and dementia care homes, plus home care services. Overlaps with Pacific Care's core services but operates ~120+ homes nationwide.
• Bupa Care Homes: International healthcare group operating a significant UK care home portfolio. Comparable nursing and dementia care services with substantially larger scale and brand recognition.
• Four Seasons Health Care: Large UK care home operator with nursing, residential and dementia services. Comparable service mix to Pacific Care but operates at substantially larger scale with a more regional/national footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/pacific_care_uk
• Facebookfacebook.com/pacificcareuk
• LinkedInlinkedin.com/company/pacific-care-limited
• Instagraminstagram.com/pacific_care

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Care