MTech

What MTech does

Zenzero Solutions Ltd. is a UK-based managed IT services provider founded in 2004, operating as a Microsoft Solutions Partner across all six designations and headquartered in London with offices in Cambridge, Birmingham, Coventry, Chichester, Guernsey, Jersey, and Dubai. The company delivers IT support, cyber security, cloud migration, data and AI solutions to mid-market and enterprise clients across financial services, legal, healthcare, manufacturing, education, sports, and non-profit verticals, with a workforce of over 600 staff across 8+ UK locations.

The firm's core technology stack is anchored in Microsoft Azure, Microsoft 365, Dynamics 365, Power Platform, and Microsoft Copilot, augmented by proprietary assets including ZAI (an AI-powered support platform built on Copilot, Copilot Studio, and Azure AI for automated case triage and routing) and Zenzero Hubs (pre-built Power Platform solutions for crisis communications, internal services, client services, sales, service management, and process management). Cyber security services include CREST-accredited penetration testing, MDR powered by Microsoft Defender, ISO 27001 consultancy, and managed SIEM. Roll-up acquisitions (Zensec, Rabb-IT, BCI, Holker, OnlineSupport, Venture Axis) have extended geographic and capability reach.

Zenzero monetises through subscription-based managed IT services (24/7 service desk, proactive monitoring, support packages), project-based professional services (cloud migration, Dynamics 365 deployment, Power BI, Copilot adoption), bundled or standalone security services, and emerging software/AI revenue from ZAI and Zenzero Hubs. The company combines direct sales with dedicated account management, field engineering, and 24/7 remote support, targeting mid-market and enterprise customers through free initial consultations and tailored proposals. The business is privately held, B Corp certified, and ISO 27001 certified, with credibility signals including Deloitte Fast 50 (2024) and Sunday Times Top 100 (2025).

Name

MTech

Legal name

Zenzero Solutions Ltd.

Website

https://mtech.uk.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Zenzero is a UK-based Microsoft Solutions Partner providing managed IT services, cyber security, cloud migration, and AI solutions to mid-market and enterprise clients across financial services, legal, healthcare, manufacturing, and other verticals, with 600+ staff across multiple UK and international offices.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)

akta.pro secondary industries

Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Cloud Security Services (Posture Mgmt, Workload Protection) (BPAKAHAK), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Hybrid Cloud Management, Monitoring & FinOps (HDABAMAD)

Keywords

• Managed IT services
• Microsoft cloud solutions
• Cyber security services
• Microsoft Copilot integration
• Managed detection response

Headquarters

HQ city

Leeds

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fully managed IT support including 24/7 service desk, proactive monitoring, and responsive support. Subscription-based recurring revenue model with flexible support packages including standard office hours, extended hours, and full 24/7 coverage options.
2. Professional Services: Consultancy, cloud migration, and implementation services including Azure migration, Microsoft 365 migration, Power BI implementation, and Dynamics 365 deployment. One-time project-based revenue with potential for follow-on managed services.
3. Cyber Security Services: Security solutions including penetration testing, red teaming, managed SIEM, MDR, and Cyber Essentials/ISO 27001 consultancy. Can be bundled with managed services or sold as standalone packages.
4. Software & AI Solutions: AI-powered knowledge platforms, Microsoft Copilot integration, and Power Platform app development. May include licensing and customization fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Zenzero is a UK managed service provider delivering fully managed IT support, cyber security, cloud infrastructure, and AI solutions built primarily on Microsoft technologies. Its offerings include 24/7 service desk support, Microsoft 365 and Azure cloud services, Microsoft Copilot integration, Dynamics 365 and Power Platform implementations, CREST-certified security testing, Managed Detection & Response, and the proprietary ZAI AI-powered support platform. The company targets UK mid-market and enterprise clients across financial services, legal, healthcare, manufacturing, and other regulated sectors.

Product overview

Zenzero is a Microsoft Solutions Partner offering a comprehensive portfolio of IT support, cyber security, data, and AI solutions. The core offering includes managed IT services, Microsoft 365 and Azure cloud infrastructure, cyber security (MDR, penetration testing, SOC), and AI-powered solutions. Key products include ZAI (AI-powered support platform), Power Platform-based Zenzero Hubs (pre-built low-code apps for various business functions), and Microsoft Copilot integration services. The company specialises in Microsoft technologies including Dynamics 365, Power BI, SharePoint, and Teams. Services span from reactive support to strategic consulting, with AI capabilities focused on autonomous agents, knowledge retrieval, and process automation.

Differentiator

Problem solved

Functional benefit

Products and services

• ZAI - AI-Powered Support Platform Proprietary intelligent support platform that automatically analyses incoming support cases, routes them to the appropriate engineer, and surfaces relevant knowledge to accelerate resolution. Reports 90% reduction in manual triage, 77% faster time to resolution, and 4x output from existing staff. Built on Microsoft Copilot, Azure, Copilot Studio, and Azure AI for UK enterprise and mid-market IT environments.
• Zenzero Hubs (Power Platform Solutions) Suite of pre-built low-code business applications built on Microsoft Power Platform, including Crisis Communications, Internal Services, Client Communications, Employee, Sales, Service Management, and Process Management Hubs. Designed for UK businesses seeking rapid deployment of common operational workflows on the Microsoft stack.
• IT Support & Managed Services Fully managed, proactive IT support for UK businesses including a 24/7 service desk, proactive monitoring, and responsive support. Available in subscription tiers covering standard office hours, extended hours, or full 24/7 coverage with dedicated account management and field engineers.
• Cyber Security & Resilience Comprehensive cyber security services including CREST-certified penetration testing and red teaming, managed SIEM, 24/7 Managed Detection & Response, ISO 27001 and Cyber Essentials consultancy, and Security Operations Centre support. Targeted at UK organisations needing to reduce cyber risk and meet compliance obligations.
• Managed Detection & Response (MDR) 24/7 proactive threat monitoring, detection, containment, and incident response service powered by Microsoft Defender. Designed for organisations requiring continuous security operations coverage without building an in-house SOC.
• Cloud Infrastructure & Azure Services Microsoft Azure cloud migration, hosting, and managed infrastructure services. Includes Azure migration, hybrid cloud setup, and ongoing managed cloud operations for UK organisations seeking secure, scalable cloud foundations.
• Microsoft Copilot Integration Services Microsoft Copilot deployment, configuration, and adoption services across Microsoft 365 and Dynamics 365 environments. Designed to help organisations automate routine tasks, surface intelligent insights, and enhance collaboration through AI-powered productivity tooling.
• Microsoft Dynamics 365 Business Central Implementation Microsoft Dynamics 365 Business Central deployment, customisation, and ongoing support. Connects finance, operations, sales, and customer management in a single secure cloud ERP/CRM platform to streamline workflows and accelerate growth.
• Power BI & Data Strategy Services Power BI, Microsoft Fabric, and data strategy consultancy delivering dashboards, reporting, and analytics-driven decision support. Includes data platform setup, Power BI implementation, and SQL/database optimisation services.
• Disaster Recovery Solutions Cloud-based backup and disaster recovery services designed to protect business operations, data, and reputation against outages and cyber incidents.
• Application Migration & Development Application migration and custom development services, including transition of legacy and line-of-business applications to Microsoft Azure and AWS environments.
• IT Strategy Consulting Strategic IT consultancy including technology strategy, data strategy, workforce training, technology roadmaps, and IT budget planning services that align technology investments with business objectives.

Quantifiable outcome

• 90% reduction in manual triage through AI-powered support platform
• +8 more outcomes

Named customers18 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Solutions Partner holding all six Solutions Partner designations. Primary technology partner for Azure, Microsoft 365, Dynamics 365, Power Platform, and Copilot integration. Uses Microsoft Defender, Azure AI, and Copilot Studio for AI-powered solutions.
• Leeds RhinosminorOthersProfessional rugby league club case study client. Zenzero modernised IT infrastructure for the club enabling collaboration, remote access, and future expansion.
• Lights-On ConsultingminorStrategic or Co-development PartnerTechnology partner brought on board by Stratagem IPM to oversee IT overhaul project. Zenzero partnered with Lights-On Consulting to deliver rapid 45-day IT transformation.
• Street Soccer FoundationminorOthersFounding member of the UK Street Soccer Foundation Cup, a 5-a-side football competition for the UK IT sector supporting unhoused young people in communities.
• ZensecminorOthersRelated company under Zenzero Solutions Ltd umbrella focused on cyber security services.
• Rabb-ITminorOthersRelated company under Zenzero Solutions Ltd umbrella.
• Venture AxisminorOthersRelated company under Zenzero Solutions Ltd umbrella.
• Business Cloud IntegrationminorOthersRelated company under Zenzero Solutions Ltd umbrella (BCI).
• Holker ITminorOthersRelated company under Zenzero Solutions Ltd umbrella.
• Online Support UKminorOthersRelated company under Zenzero Solutions Ltd umbrella.

Scale indicators19 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Softcat plc: Largest UK-focused Microsoft and IT infrastructure partner, providing licensing, managed services, cloud, and security to mid-market and enterprise customers. Closest publicly listed comparable to Zenzero in terms of Microsoft-centric UK mid-market/enterprise MSP positioning.
• Redcentric: UK-focused managed services and data centre provider delivering cloud, colocation, and managed security to mid-market and public sector. Comparable in UK managed services profile with security overlay.
• SCC: Major European IT services group with significant UK operations, delivering managed services, cloud migration, and cyber security to enterprise and public sector. Directly comparable on managed services + Microsoft stack delivery.
• ANS Group: UK-based cloud and managed services provider specialising in Microsoft Azure, public cloud, and digital workplace. Closely comparable on UK mid-market focus, Microsoft-centric delivery model, and managed services orientation.
• Node4: UK managed services and cloud provider offering Azure-hosted infrastructure, managed security (SOC/MDR), and connectivity. Comparable in UK mid-market/enterprise managed services and security stack.
• Phoenix Software: UK Microsoft-focused licensing and services partner, strong on Microsoft 365, Azure, and Dynamics deployments to mid-market and enterprise. Directly comparable on Microsoft-centric UK GTM.
• Bytes Software Services: UK Microsoft licensing and services specialist serving enterprise customers with software asset management, cloud, and security services. Comparable on Microsoft ecosystem depth and UK enterprise focus.
• Six Degrees Group: UK managed services, cloud, and connectivity provider to mid-market customers. Comparable in UK MSP scale, managed security, and Microsoft cloud services orientation.

Broad incumbents

• Computacenter: Large European IT services provider with strong UK enterprise presence delivering managed services, workplace, cloud, and security. Comparable in Microsoft enterprise managed services but operates at significantly larger scale.
• Insight Enterprises (UK): Global IT solutions and services provider with a sizeable UK operation delivering hardware, software, cloud, and managed services. Comparable on Microsoft services delivery at scale but broader portfolio and larger than Zenzero.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MtechIT
• LinkedInlinkedin.com/company/mtech_3

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MTech