Ricoh USA
Ricoh USA, Inc. is a wholly-owned subsidiary of Ricoh Company, Ltd. that provides managed print services, multifunction printers, digital mailroom, enterprise content management, and workplace experience solutions to 1.4 million North American businesses, including 84% of the Fortune 500.
- Company typePrivate
- Founded1962
- HeadquartersEaton Park, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Ricoh USA does
Ricoh USA, Inc. is a wholly-owned subsidiary of Ricoh Company, Ltd. (TYO: 7752), the Japanese multinational imaging and electronics company founded in 1936. Ricoh USA itself began US operations in 1962 (as Ricoh Industries, U.S.A. Inc.) and now operates with 15,000+ team members across North America serving 1.4 million businesses, including 84% of the Fortune 500. The company is organized around three solution areas: office technology (multifunction printers, supplies, managed print services), process automation (enterprise content management, intelligent capture, document composition, claims/AP processing), and workplace experience (digital mailroom, RICOH Spaces, smart lockers, on-site managed services). It also maintains a manufacturing subsidiary, Ricoh Electronics, Inc. (REI) in Lawrenceville, GA, producing digital copiers, printed circuit boards, thermal media, toner, and recycled cartridges since 1973.
The underlying technology platform is the Dynamic Workplace Intelligence stack, anchored by RICOH Always Current Technology-enabled MFPs with Smart Operation Panels that receive cloud-delivered firmware updates and feature activations on demand (introduced in 2019). Complementary proprietary technology includes RICOH Intelligent Support (remote diagnostics), RICOH Spaces (cloud workplace management), Apex Trajectory (intelligent locker management with ServiceNow/SAP integration), and RICOH Intelligent Voice Control (AWS Alexa for Business integration). Ricoh USA holds IEEE 2600 security certification on its printer/MFP fleet and is recognized as an IDC MarketScape Leader in Worldwide Cloud Managed Print and Document Services (2024) and Worldwide Sustainability Programs and Services (2023).
Ricoh generates revenue through a hybrid model combining hardware sales (MFPs, production print, cameras), recurring supplies and consumables, managed print services, business process outsourcing (mail, claims, AP), cloud and IT services, enterprise content management subscriptions, and information governance consulting. Go-to-market runs through direct enterprise field sales for Fortune 500 accounts and a network of 300+ Ricoh Family Group dealers that generate approximately 50% of unit sales (primarily SMB) under Chief Dealer Officer Jim Coriddi. Customers span federal/state government, healthcare, higher education, K-12, insurance, banking, graphic communications, energy/utilities, legal, manufacturing, retail, and life sciences verticals.
Ricoh USA firmographics
Firmographics- Name
- Ricoh USA
- Legal name
- Ricoh USA, Inc.
- Website
- https://ricoh-usa.com
- Company type
- Private
- Founded year
- 1962
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Ricoh USA, Inc. is a wholly-owned subsidiary of Ricoh Company, Ltd. that provides managed print services, multifunction printers, digital mailroom, enterprise content management, and workplace experience solutions to 1.4 million North American businesses, including 84% of the Fortune 500.
- Ownership category
- akta.pro rank
Ricoh USA industry classification
Industry- Product category
- Office Equipment and Document Services
- NAICS
- Commercial Printing (except Screen and Books) (323111), Printing and Related Support Activities (3231)
- SIC
- Commercial Printing (2750), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Stationery & Office Paper Products (notebooks, pads, forms) (IMAMAHAG)
Keywords
Where Ricoh USA is headquartered
LocationHeadquarters
- HQ city
- Eaton Park
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Ricoh USA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Hardware Sales: Sale of multifunction printers (MFPs), production print equipment, cameras, projectors, and related office technology equipment.
- Supplies and Consumables: Sale of genuine ink, toner, parts, and supplies for Ricoh devices through MyRicoh portal and authorized dealers.
- Managed Print Services: Managed print services including cloud managed print and document services, device fleet management, and print infrastructure optimization.
- Business Process Outsourcing Services: Mail services, claims management, accounts payable/receivable processing, capture and conversion services, graphic design solutions.
- Cloud and IT Services: Application development and administration, web development services (SiteCore, SharePoint), IT infrastructure services.
- Enterprise Content Management: SaaS-based content management, workflow automation, document imaging and digitization services.
- Information Governance Services: Consulting services for compliance, data governance, and risk management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Genuine Ricoh supplies and parts |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Ricoh USA product offering
Product offeringCore offering
Ricoh USA is a digital services company that provides digital office solutions, document management, managed print services, and business process outsourcing to enterprises across North America. The company sells multifunction printers (MFPs), printers, and supplies such as toner, alongside workplace, workflow, and IT services that help organizations digitize operations, manage content, and automate business processes. Ricoh USA also manufactures toner through its Ricoh Electronics, Inc. facility and supports over 1.4 million customers, including 84% of the Fortune 500, through direct sales and a dealer network.
Product overview
Ricoh USA is an information management and digital services company that operates as a platform-plus-modules architecture. The core platform consists of Dynamic Workplace Intelligence, which connects RICOH Always Current Technology-enabled multifunction printers with smart software, scalable technology, and sophisticated applications. Key product modules include RICOH Spaces (cloud-hosted workplace management), RICOH Smart Lockers (intelligent package and IT asset delivery), Enterprise Content Management (document management and workflow automation), Intelligent Delivery Services (digital mailroom), and Information Governance Services. Additional modules span Application & Web Development Services, Production Print Managed Services, Marketing Solutions, Document Composition as a Service, Electronic Bill Presentment & Payment (EBPP), Claims Management, Accounts Payable Processing, and Graphic Design Solutions. The company also offers hardware products including RICOH Always Current Technology-enabled MFPs, RICOH Theta 360-degree cameras, RICOH Ri100 Direct-to-Garment printers, and RICOH Dynamic Capture industrial cameras. Supporting infrastructure includes MyRicoh customer portal, @Remote device monitoring, RICOH Intelligent Support, and various print drivers and applications.
Differentiator
Problem solved
Functional benefit
Brands
- RICOH Spaces: Cloud-hosted workplace management platform for simplifying workspace management and empowering employees
- RICOH Always Current Technology
- RICOH Intelligent Support
- RICOH Theta
- RICOH Graphic Communications
- RICOH On-Site Managed Services
Products and services
- Multifunction Printers and Printers
- RICOH Spaces
- RICOH Smart Lockers
- Enterprise Content Management
- Managed Print Services
- Business Process Outsourcing
- Document Composition as a Service
- Mail Services
- Production Print Managed Services
- Ricoh Government Services
- Claims Management Services
- Accounts Payable Processing
- Capture & Conversion Services
- Electronic Bill Presentment, Payment & Accessibility (EBPP)
- Information Governance Services
- Application & Web Development Services
Quantifiable outcome
- 80% reduction in employee onboarding time with smart locker deployment
- +10 more outcomes
Companies that use Ricoh USA
Customer profileNamed customers6 records
Segments13 records
Ideal customer profiles4 records
Ricoh USA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability13 records
Feature4 records
Ricoh USA partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ricoh Family Group DealerscoreRicoh Family Group dealer partners operate under the Ricoh brand, with approximately 50% of Ricoh's unit sales coming through the dealer channel. Jim Coriddi serves as Chief Dealer Officer overseeing this network of 300+ dealers. Dealers were established as the primary go-to-market vehicle for SMB segment in May 2017.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Ricoh USA competitors and assessment
Company assessmentDirect peers
- Xerox: Xerox is the most direct competitor to Ricoh USA in the North American office printing, managed print services, and document services market. Both companies serve enterprise and SMB customers with MFPs, supplies, and document outsourcing services, and both have pursued diversification into digital services and IT services.
- Brother Industries (Brother International Corporation): Brother is a direct competitor in office printing, particularly in the SMB and small workgroup segments, with a strong dealer and retail distribution model. Brother competes with Ricoh in printer hardware, supplies, and increasingly in managed print services.
- Konica Minolta Business Solutions U.S.A. Konica Minolta is a direct competitor to Ricoh USA in office MFPs, production print, and managed print services, with a similar channel model combining direct enterprise sales and dealers. Both companies have invested heavily in digital services and IT services as extensions of the print business.
- Lexmark (Lexmark International): Lexmark is a direct competitor in office printing, managed print services, and enterprise content management, with a strong enterprise and channel sales model. Lexmark's cloud-ready MPS and IoT-enabled MFPs overlap with Ricoh's Dynamic Workplace Intelligence and Always Current Technology offerings.
- Kyocera Document Solutions America: Kyocera is a direct competitor in office printing, MFPs, and managed print services with a strong ECOSYS hardware line and dealer channel. Kyocera competes with Ricoh in enterprise and SMB markets across North America.
- Sharp Electronics Corporation (Sharp USA): Sharp is a direct competitor in office MFPs, production print, and managed print services in North America, with a similar dealer-driven distribution model. Sharp's AQUOS BOARD and Synappx collaboration offerings compete with Ricoh's workplace experience portfolio.
- Toshiba America Business Solutions: Toshiba is a direct competitor in office MFPs and managed print services, with the e-STUDIO product line and Elevate Sky enterprise platform. Toshiba's managed print and digital services overlap with Ricoh's offerings across enterprise and SMB segments.
Emerging players
- DocuWare: DocuWare is a cloud-based document management and workflow automation platform that Ricoh both partners with and increasingly competes against for enterprise content management business. DocuWare's pure-play SaaS model represents both a complement to Ricoh's ECM and a potential competitive threat in digital workflow sales.
Broad incumbents
- HP Inc. HP Inc. is the largest competitor in the office printing and managed print services market globally, with the HP Amplify partner program and a broad portfolio of MFPs, supplies, and print management software. HP competes with Ricoh across enterprise, SMB, and consumer segments in North America.
- Canon USA: Canon USA is a major competitor in office and production printing, with a full MFP lineup, imageRUNNER, and imagePRESS product families, and a strong direct sales and dealer channel. Canon competes directly with Ricoh in enterprise, production print, and graphic communications markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Ricoh USA social profiles
Digital presenceRicoh USA compliance and trust
Trust signalCompliance5 records
Ricoh USA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh USA leadership team
Management profileNumber of profiles
Profiles8 records
Ricoh USA subsidiaries and ownership
Company hierarchySubsidiaries1 record
Ricoh USA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh USA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh USA
What does Ricoh USA do?
Ricoh USA is a digital services company that provides digital office solutions, document management, managed print services, and business process outsourcing to enterprises across North America. The company sells multifunction printers (MFPs), printers, and supplies such as toner, alongside workplace, workflow, and IT services that help organizations digitize operations, manage content, and automate business processes. Ricoh USA also manufactures toner through its Ricoh Electronics, Inc. facility and supports over 1.4 million customers, including 84% of the Fortune 500, through direct sales and a dealer network.
Is Ricoh USA a public or private company?
Ricoh USA is a private company. It is classified as corporate owned and is currently operating.
When was Ricoh USA founded?
Ricoh USA was founded in 1962. It employs 5,001 to 10,000 people.
Where is Ricoh USA based?
Ricoh USA is headquartered in Eaton Park, United States, in the North America region.
How does Ricoh USA make money?
Seven revenue lines are on record. Hardware Sales are the primary driver. The others are supplies and Consumables, managed Print Services, business Process Outsourcing Services, cloud and IT Services, enterprise Content Management and information Governance Services.
Who are Ricoh USA's main competitors?
Direct peers on record are Xerox, Brother Industries (Brother International Corporation), Konica Minolta Business Solutions U.S.A., Lexmark (Lexmark International), Kyocera Document Solutions America, Sharp Electronics Corporation (Sharp USA) and Toshiba America Business Solutions. DocuWare is listed as an emerging player. Broad incumbents are HP Inc. and Canon USA.
Does Ricoh USA have an API?
No public API is recorded for Ricoh USA.
What industry is Ricoh USA in?
Ricoh USA's product category is Office Equipment and Document Services. Its primary akta.pro industry code is IMAMAHAG, Stationery & Office Paper Products (notebooks, pads, forms). Its NAICS code is 323111 and its SIC code is 2750.