Ricoh USA

What Ricoh USA does

Ricoh USA, Inc. is a wholly-owned subsidiary of Ricoh Company, Ltd. (TYO: 7752), the Japanese multinational imaging and electronics company founded in 1936. Ricoh USA itself began US operations in 1962 (as Ricoh Industries, U.S.A. Inc.) and now operates with 15,000+ team members across North America serving 1.4 million businesses, including 84% of the Fortune 500. The company is organized around three solution areas: office technology (multifunction printers, supplies, managed print services), process automation (enterprise content management, intelligent capture, document composition, claims/AP processing), and workplace experience (digital mailroom, RICOH Spaces, smart lockers, on-site managed services). It also maintains a manufacturing subsidiary, Ricoh Electronics, Inc. (REI) in Lawrenceville, GA, producing digital copiers, printed circuit boards, thermal media, toner, and recycled cartridges since 1973.

The underlying technology platform is the Dynamic Workplace Intelligence stack, anchored by RICOH Always Current Technology-enabled MFPs with Smart Operation Panels that receive cloud-delivered firmware updates and feature activations on demand (introduced in 2019). Complementary proprietary technology includes RICOH Intelligent Support (remote diagnostics), RICOH Spaces (cloud workplace management), Apex Trajectory (intelligent locker management with ServiceNow/SAP integration), and RICOH Intelligent Voice Control (AWS Alexa for Business integration). Ricoh USA holds IEEE 2600 security certification on its printer/MFP fleet and is recognized as an IDC MarketScape Leader in Worldwide Cloud Managed Print and Document Services (2024) and Worldwide Sustainability Programs and Services (2023).

Ricoh generates revenue through a hybrid model combining hardware sales (MFPs, production print, cameras), recurring supplies and consumables, managed print services, business process outsourcing (mail, claims, AP), cloud and IT services, enterprise content management subscriptions, and information governance consulting. Go-to-market runs through direct enterprise field sales for Fortune 500 accounts and a network of 300+ Ricoh Family Group dealers that generate approximately 50% of unit sales (primarily SMB) under Chief Dealer Officer Jim Coriddi. Customers span federal/state government, healthcare, higher education, K-12, insurance, banking, graphic communications, energy/utilities, legal, manufacturing, retail, and life sciences verticals.

Name

Ricoh USA

Legal name

Ricoh USA, Inc.

Website

https://ricoh-usa.com

Company type

Private

Founded year

1962

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Ricoh USA, Inc. is a wholly-owned subsidiary of Ricoh Company, Ltd. that provides managed print services, multifunction printers, digital mailroom, enterprise content management, and workplace experience solutions to 1.4 million North American businesses, including 84% of the Fortune 500.

Ownership category

akta.pro rank

Product category

Office Equipment and Document Services

NAICS

Commercial Printing (except Screen and Books) (323111), Printing and Related Support Activities (3231)

SIC

Commercial Printing (2750), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Stationery & Office Paper Products (notebooks, pads, forms) (IMAMAHAG)

Keywords

• Managed print services
• Multifunction printers
• Document management services
• Business process outsourcing
• Digital workplace solutions

Headquarters

HQ city

Eaton Park

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hardware Sales: Sale of multifunction printers (MFPs), production print equipment, cameras, projectors, and related office technology equipment.
2. Supplies and Consumables: Sale of genuine ink, toner, parts, and supplies for Ricoh devices through MyRicoh portal and authorized dealers.
3. Managed Print Services: Managed print services including cloud managed print and document services, device fleet management, and print infrastructure optimization.
4. Business Process Outsourcing Services: Mail services, claims management, accounts payable/receivable processing, capture and conversion services, graphic design solutions.
5. Cloud and IT Services: Application development and administration, web development services (SiteCore, SharePoint), IT infrastructure services.
6. Enterprise Content Management: SaaS-based content management, workflow automation, document imaging and digitization services.
7. Information Governance Services: Consulting services for compliance, data governance, and risk management.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Ricoh USA is a digital services company that provides digital office solutions, document management, managed print services, and business process outsourcing to enterprises across North America. The company sells multifunction printers (MFPs), printers, and supplies such as toner, alongside workplace, workflow, and IT services that help organizations digitize operations, manage content, and automate business processes. Ricoh USA also manufactures toner through its Ricoh Electronics, Inc. facility and supports over 1.4 million customers, including 84% of the Fortune 500, through direct sales and a dealer network.

Product overview

Ricoh USA is an information management and digital services company that operates as a platform-plus-modules architecture. The core platform consists of Dynamic Workplace Intelligence, which connects RICOH Always Current Technology-enabled multifunction printers with smart software, scalable technology, and sophisticated applications. Key product modules include RICOH Spaces (cloud-hosted workplace management), RICOH Smart Lockers (intelligent package and IT asset delivery), Enterprise Content Management (document management and workflow automation), Intelligent Delivery Services (digital mailroom), and Information Governance Services. Additional modules span Application & Web Development Services, Production Print Managed Services, Marketing Solutions, Document Composition as a Service, Electronic Bill Presentment & Payment (EBPP), Claims Management, Accounts Payable Processing, and Graphic Design Solutions. The company also offers hardware products including RICOH Always Current Technology-enabled MFPs, RICOH Theta 360-degree cameras, RICOH Ri100 Direct-to-Garment printers, and RICOH Dynamic Capture industrial cameras. Supporting infrastructure includes MyRicoh customer portal, @Remote device monitoring, RICOH Intelligent Support, and various print drivers and applications.

Differentiator

Problem solved

Functional benefit

Brands

• RICOH Spaces: Cloud-hosted workplace management platform for simplifying workspace management and empowering employees
• RICOH Always Current Technology
• RICOH Intelligent Support
• RICOH Theta
• RICOH Graphic Communications
• RICOH On-Site Managed Services

Products and services

• Multifunction Printers and Printers
• RICOH Spaces
• RICOH Smart Lockers
• Enterprise Content Management
• Managed Print Services
• Business Process Outsourcing
• Document Composition as a Service
• Mail Services
• Production Print Managed Services
• Ricoh Government Services
• Claims Management Services
• Accounts Payable Processing
• Capture & Conversion Services
• Electronic Bill Presentment, Payment & Accessibility (EBPP)
• Information Governance Services
• Application & Web Development Services

Quantifiable outcome

• 80% reduction in employee onboarding time with smart locker deployment
• +10 more outcomes

Named customers6 records

Segments13 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability13 records

Feature4 records

Partnerships

One partnership is on record.

• Ricoh Family Group DealerscoreChannel Partner/ Reseller/ DistributorRicoh Family Group dealer partners operate under the Ricoh brand, with approximately 50% of Ricoh's unit sales coming through the dealer channel. Jim Coriddi serves as Chief Dealer Officer overseeing this network of 300+ dealers. Dealers were established as the primary go-to-market vehicle for SMB segment in May 2017.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Xerox: Xerox is the most direct competitor to Ricoh USA in the North American office printing, managed print services, and document services market. Both companies serve enterprise and SMB customers with MFPs, supplies, and document outsourcing services, and both have pursued diversification into digital services and IT services.
• Brother Industries (Brother International Corporation): Brother is a direct competitor in office printing, particularly in the SMB and small workgroup segments, with a strong dealer and retail distribution model. Brother competes with Ricoh in printer hardware, supplies, and increasingly in managed print services.
• Konica Minolta Business Solutions U.S.A. Konica Minolta is a direct competitor to Ricoh USA in office MFPs, production print, and managed print services, with a similar channel model combining direct enterprise sales and dealers. Both companies have invested heavily in digital services and IT services as extensions of the print business.
• Lexmark (Lexmark International): Lexmark is a direct competitor in office printing, managed print services, and enterprise content management, with a strong enterprise and channel sales model. Lexmark's cloud-ready MPS and IoT-enabled MFPs overlap with Ricoh's Dynamic Workplace Intelligence and Always Current Technology offerings.
• Kyocera Document Solutions America: Kyocera is a direct competitor in office printing, MFPs, and managed print services with a strong ECOSYS hardware line and dealer channel. Kyocera competes with Ricoh in enterprise and SMB markets across North America.
• Sharp Electronics Corporation (Sharp USA): Sharp is a direct competitor in office MFPs, production print, and managed print services in North America, with a similar dealer-driven distribution model. Sharp's AQUOS BOARD and Synappx collaboration offerings compete with Ricoh's workplace experience portfolio.
• Toshiba America Business Solutions: Toshiba is a direct competitor in office MFPs and managed print services, with the e-STUDIO product line and Elevate Sky enterprise platform. Toshiba's managed print and digital services overlap with Ricoh's offerings across enterprise and SMB segments.

Emerging players

• DocuWare: DocuWare is a cloud-based document management and workflow automation platform that Ricoh both partners with and increasingly competes against for enterprise content management business. DocuWare's pure-play SaaS model represents both a complement to Ricoh's ECM and a potential competitive threat in digital workflow sales.

Broad incumbents

• HP Inc. HP Inc. is the largest competitor in the office printing and managed print services market globally, with the HP Amplify partner program and a broad portfolio of MFPs, supplies, and print management software. HP competes with Ricoh across enterprise, SMB, and consumer segments in North America.
• Canon USA: Canon USA is a major competitor in office and production printing, with a full MFP lineup, imageRUNNER, and imagePRESS product families, and a strong direct sales and dealer channel. Canon competes directly with Ricoh in enterprise, production print, and graphic communications markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/RicohUSA
• YouTubeyoutube.com/user/RicohTV
• Facebookfacebook.com/ricohusa
• LinkedInlinkedin.com/company/ricoh-company-ltd-
• Instagraminstagram.com/ricohusa

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh USA