What Rossendale Hospice does

Rossendale Hospice is a UK-registered charity (Charity No. 1008228) and company limited by guarantee that has delivered palliative and end-of-life care to residents of the Rossendale Valley, Lancashire since its homecare service became operational in 1988. The organisation provides a portfolio of clinical and support services including Hospice at Home (community palliative care), a Wellbeing Centre for day therapy, BACP-accredited Counselling and bereavement support, Complementary Therapies (reflexology, Reiki, aromatherapy, hypnotherapy), Dementia Support, Advance Care Planning, Mindfulness, and an Early Diagnosis Days programme. Technology is administrative rather than clinical: EMIS electronic patient records, a website-based donation and e-commerce platform, and WorldPay/O'Payo payment processing. A Befriending Service staffed by over 100 volunteers supports isolated community members.\n\nThe business model is donation-dependent and community-led. Annual running costs exceed £1 million, of which approximately 25% is covered by NHS funding and 75% must be raised through supporter donations, fundraising events, corporate partnerships, and charitable trading. Revenue streams include individual donations and regular giving, three physical charity shops in Rawtenstall, Haslingden, and Bacup selling donated goods, an eBay store and branded online shop, the Care to Win weekly lottery administered by NYCDA (raising over £20,000 in the 12 months to mid-2024), and affiliate-style fundraising partnerships including Give As You Live (5,500+ partner retailers) and We Buy Books. Services are provided free of charge to patients and families. Go-to-market is referral-led (GPs and district nurses) and self-referral, supplemented by community engagement through events such as Pride of Rossendale Awards and Skyline Skydiving.\n\nGeographically, Rossendale Hospice operates as a single-region provider with no stated expansion beyond the Rossendale Valley. The organisation has no parent company, no venture capital or private equity involvement, and is governed by trustees with no institutional shareholders. Headcount is 11–50 staff supplemented by 100+ Befriending Service volunteers.

Name

Rossendale Hospice

Legal name

Rossendale Hospice

Website

https://rossendalehospice.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Rossendale Hospice is a UK-registered charity delivering palliative and end-of-life care to patients across the Rossendale Valley, Lancashire. Services include Hospice at Home, day therapy, counselling, and complementary therapies. Funding comes from NHS grants, donations, fundraising, and three retail charity shops.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241), Social Assistance (624)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE)

Keywords

• Palliative care services
• Hospice care
• Bereavement counseling
• End-of-life care
• Community healthcare

Headquarters

HQ city

Rawtenstall

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Donations and Fundraising: Individual donations, community fundraising events, corporate fundraising, and regular giving programs. 75-80% of annual running costs must be funded through supporter donations and fundraising.
2. Retail Charity Shops: Three retail charity shops in Rawtenstall, Haslingden, and Bacup selling donated goods. Also operates eBay shop for pre-loved items.
3. Care to Win Weekly Draw: Weekly draw lottery administered by NYCDA. Costs £1 per week per entry. 75p from every £1 goes directly to Rossendale Hospice. Raised over £20,000 in the 12 months prior to summer 2024.
4. Online Shop: Sells branded merchandise including diaries, pens, mugs, clothing items, drawstring bags, memory markers, and Care to Win subscriptions.
5. Give As You Live Partnership: Online shopping portal where users shop with 5,500+ stores and a percentage is donated to the hospice at no cost to the shopper.
6. We Buy Books Partnership: Partnership with We Buy Books for selling unwanted books, CDs, DVDs and games, with proceeds donated to the hospice.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels9 records

Core offering

Rossendale Hospice is a registered charity that provides free palliative and end-of-life care services to people with life-limiting illnesses in the Rossendale Valley, including Hospice at Home nursing visits, a Wellbeing Centre day therapy programme, BACP-accredited bereavement counselling, complementary therapies, a Befriending Service, dementia support, advance care planning, mindfulness, and early diagnosis programmes. These clinical services are sustained by a community fundraising operation comprising three charity shops, an online merchandise shop, an eBay store, the Care to Win weekly draw lottery, and affiliate giving partnerships.

Product overview

Rossendale Hospice offers a portfolio of community healthcare services centred on palliative and end-of-life care. The core clinical services include Hospice at Home, a Wellbeing Centre (day therapy), Counselling/Psychotherapy, Complementary Therapies, Befriending Service, Early Diagnosis Days, Dementia Support, Advance Care Planning, Mindfulness, and bereavement support. Supporting these services, the organisation operates retail operations (three charity shops and an online store selling branded merchandise), fundraising programmes (Care to Win Weekly Draw, Give As You Live shopping donations, We Buy Books partnership), and community events. Running costs exceed £1 million annually, with approximately 75% funded through donations and retail operations.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospice at Home Community-based palliative nursing and supportive care that extends hospice care into patients' own homes for people with life-limiting illness in the Rossendale Valley.
• Wellbeing Centre (Day Therapy) Day therapy unit offering a wide variety of services for patients able to attend the hospice during the day.
• Counselling and Bereavement Support BACP-accredited psychological support and bereavement counselling for patients and families, including the 'Remembering Loved Ones' service.
• Complementary Therapies Reflexology, Reiki, aromatherapy and hypnotherapy delivered to help patients manage symptoms and improve wellbeing.
• Befriending Service Volunteer-led support service for isolated and elderly community members, providing company and practical help to patients in their own homes.
• Early Diagnosis Days Support programme developed for patients with early-stage cancer, reported as the first of its kind in the country.
• Dementia Support Specialised support services for dementia patients and their families.
• Advance Care Planning Service helping patients plan for future care needs and preferences.
• Mindfulness Programme Mindfulness programmes and support sessions for patients and families.
• Charity Retail Shops Three physical charity shops selling donated second-hand items including clothing, accessories, shoes, books, toys, and homewares.
• Hospice Online Shop Online storefront selling branded merchandise including diaries, pens, mugs, clothing, drawstring bags, and memory markers.
• Care to Win Weekly Draw Weekly lottery where participants pay £1 per entry for a chance to win up to £1,000 (plus a rollover of up to £10,000), with 75p of every £1 going directly to the hospice.
• Give As You Live Cashback affiliate service where a percentage of online purchases at 5,500+ partner retailers is donated to the hospice at no cost to the shopper.
• We Buy Books Partnership Donation and resale partnership where supporters sell unwanted books, CDs, DVDs and games, with proceeds donated to the hospice.

Quantifiable outcome

• Over 100 volunteers supporting patients in the community through the Befriending Service
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• National Youth & Community Development Association (NYCDA)coreChannel Partner/ Reseller/ DistributorNYCDA administers the Care to Win Weekly Draw lottery. The draw uses a random number generator independently regulated via the Gambling Commission. Rossendale Hospice is a beneficiary partner of NYCDA weekly draw (Gambling Commission account no. 5166). 75p from every £1 of Care to Win goes directly to the hospice.
• Give As You LiveminorChannel Partner/ Reseller/ DistributorFree giving service that allows supporters to raise money for Rossendale Hospice when shopping online with 5,500+ partner stores. No cost to the shopper.
• We Buy BooksminorChannel Partner/ Reseller/ DistributorLocal book reseller partnered with Rossendale Hospice to accept donations of books, CDs, DVDs and games. Proceeds from sales are donated to the hospice. They can arrange collection of items.
• Rossendale HospitalcoreStrategic or Co-development PartnerIn 2007, Rossendale Hospice moved into the newly refurbished Ward 5 of Rossendale Hospital, establishing a physical co-location partnership for healthcare delivery.

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Marie Curie: National charity providing hospice and end-of-life care across the UK, including hospice-at-home services. Comparable on service mix and fundraising model, but at materially larger scale and geographic footprint.
• Macmillan Cancer Support: UK-wide cancer support charity providing clinical, financial, and emotional support. Comparable on psychological and bereavement support services for cancer patients, though operating at national scale rather than local hospice model.
• Together for Short Lives: UK charity for children with life-limiting conditions. Adjacent peer in the palliative and bereavement sector, providing a benchmark for end-of-life service standards and sector funding practices.
• Sue Ryder: National healthcare charity running hospices, homecare, and bereavement services. Comparable in palliative care and bereavement support, with a much larger portfolio of care facilities and a more diversified retail network.
• Hospice UK: National umbrella body for UK hospices. Not a direct service competitor but the sector standard-setter on funding, policy, and workforce, making it the primary reference peer for any UK hospice investment thesis.

Direct peers

• East Lancashire Hospice: An independent charity hospice serving neighbouring parts of Lancashire with hospice-at-home, day therapy, and bereavement services. Closest direct comparable in terms of size, funding model, and rural/semi-rural Lancashire catchment.
• St Catherine's Hospice (Lancashire): Another Lancashire-based hospice offering inpatient, hospice-at-home, and bereavement services, with a similar charity retail and donation-led funding model. The most direct operational peer in the same region.

Emerging players

• Purple Coast Therapy: Bereavement and counselling service provider in the North West of England. A smaller, more specialised emerging player overlapping with Rossendale's BACP-accredited counselling and bereavement support services.

Regional players

• Springhill Hospice (Rochdale): Adult hospice in Rochdale providing hospice-at-home, day care, and counselling with a similar charity retail and donation model. A close regional peer for fundraising comparison in the North West.
• Bolton Hospice: Greater Manchester adult hospice offering hospice-at-home, day therapy, and bereavement services. Comparable in scale and operating model, and a useful regional benchmark for local hospice funding and retail performance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RossHospice
• YouTubeyoutube.com/user/rossendalehospice
• Facebookfacebook.com/rossendale.hospice
• LinkedInlinkedin.com/company/rossendale-hospice
• Instagraminstagram.com/rossendalehospice/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rossendale Hospice