Midwest Health Services

What Midwest Health Services does

Midwest Health Services, Inc. is a family-owned, Ohio-based provider of person-centered supports to individuals with intellectual and developmental disabilities (IDD), founded in 2000 by Joseph B. and Kristine Knetzer. The company operates as part of the Midwest Family of Companies, a four-entity platform comprising Midwest Health Services (residential services, homemaker/personal care, transportation, and one Intermediate Care Facility), Midwest Community Services (Adult Day Support, Vocational Habilitation, and Non-Medical Transportation delivered through 11 community centers), Community Health Network (CHAP-certified home health skilled nursing plus PT/OT/ST therapies, Medicaid and Medicare certified), and Midwest Behavioral Health Services (Ohio MHAS-certified CPST, TBS, and counseling for dual-diagnosis clients). The underlying delivery model is labor-intensive: 24/7 nursing availability, certified medication administration, trauma-informed care training, and positive behavior support strategies, with a "person-centered planning" and "employment first" operational philosophy. The company operates without proprietary software, APIs, or technology platforms; its core infrastructure is real estate (11 community centers, ICF, licensed residential homes) and clinical/administrative staff.

The business model is reimbursement-driven: revenue is generated almost entirely through Ohio Medicaid, Medicare, and managed care organizations for clinical, residential, behavioral, and day-program services, with limited supplementary income from vocational micro-enterprises (candy production, embroidery, woodworking, retail storefronts) at community center locations. Go-to-market is direct and relationship-driven, with placement typically coordinated through county Boards of Developmental Disabilities and case managers. Customer segments are (1) individuals with IDD requiring residential and community-based supports, and (2) individuals with co-occurring mental health and IDD needs requiring dual-diagnosis treatment. The company is bootstrapped and founder-owned, with no external private equity, venture capital, or public shareholders identified; Jordan Knetzer (founder's son) serves as President and Jon Hudak (joined 2015) serves as CEO. Geographic reach is concentrated in Ohio, with primary density in Northeast Ohio counties including Stark, Summit, Wayne, Ashland, and Holmes, and recent expansion into Akron, Zanesville, Brook Park, and Kent.

Name

Midwest Health Services

Legal name

Midwest Health Services, Inc.

Website

https://midwestfamilyofcompanies.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Midwest Health Services is a family-owned Ohio-based provider of residential, behavioral health, vocational, and skilled nursing supports for individuals with intellectual and developmental disabilities, operating four subsidiaries and 11 community centers as the Midwest Family of Companies.

Ownership category

akta.pro rank

Product category

Intellectual and Developmental Disability (IDD) Services

NAICS

Residential Intellectual and Developmental Disability Facilities (623210), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Small Residential Care Homes (RCFE/Board & Care) (HLADABAF)

akta.pro secondary industries

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

Keywords

• Developmental disability services
• Residential care services
• Medicaid home health
• Vocational habilitation programs
• Behavioral health supports

Headquarters

HQ city

Massillon

HQ country

United States

HQ region

North America

Offices15 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Medicaid Provider Services: The organization operates as a Medicaid provider delivering residential, homemaker/personal care, and transportation services. Revenue is derived from Medicaid reimbursement for services provided to individuals with intellectual and developmental disabilities.
2. Medicare Skilled Nursing Services: Community Health Network is Medicaid and Medicare certified, providing private duty nursing, state plan nursing, and Medicare-skilled nursing services for individuals with mental health or intellectual and developmental disabilities.
3. Mental Health Services Revenue: Midwest Behavioral Health accepts Medicare, Medicaid, and some managed care organizations for mental health supports including Community Psychiatric Supportive Treatment (CPST), Therapeutic Behavioral Supports (TBS), and counseling services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Midwest Health Services is a Medicaid provider operating residential, homemaker/personal care, and transportation services for individuals with Intellectual and Developmental Disabilities (IDD) throughout Ohio. As part of the Midwest Family of Companies, it also delivers Intermediate Care Facility (ICF) services through licensed residential homes, group homes, and individual home settings. Services are coordinated with sister companies Midwest Behavioral Health, Midwest Community Services, and Community Health Network to provide an integrated care continuum.

Product overview

Midwest Family of Companies is a family-owned healthcare services organization founded in 2000 by Joseph and Kristine Knetzer, providing person-centered, community-based supports to individuals with intellectual and developmental disabilities across Ohio. The organization operates as a unified portfolio of four distinct service companies: Midwest Health Services (residential and ICF services), Midwest Behavioral Health Services (mental health and counseling), Midwest Community Services (adult day and vocational programs across 11 community center locations), and Community Health Network (skilled nursing and physical, occupational, and speech therapies). Together, these companies deliver comprehensive, coordinated care through Medicaid and Medicare certified programs, serving individuals across the lifespan in both residential and community-based settings.

Differentiator

Problem solved

Functional benefit

Products and services

• Midwest Health Services (Residential/ICF Services) Medicaid provider offering residential services in Intermediate Care Facilities (ICF), licensed residential homes, and congregate settings, plus homemaker/personal care and transportation services for individuals with Intellectual and Developmental Disabilities (IDD) throughout Ohio.
• Midwest Behavioral Health Services Ohio Mental Health and Addiction Services (Ohio MHAS) certified provider offering mental health supports including Community Psychiatric Supportive Treatment (CPST), Therapeutic Behavioral Supports (TBS), and counseling for individuals with a dual diagnosis of mental health and intellectual/developmental disabilities; services delivered in home or community settings.
• Midwest Community Services Medicaid provider offering Adult Day Support, Vocational Habilitation, and Non-Medical Transportation services for adults with Intellectual and Developmental Disabilities across multiple community center locations throughout Ohio.
• Community Health Network CHAP (Community Health Accreditation Program) certified home health care provider offering private duty nursing, state plan nursing, Medicare-skilled nursing, and physical, occupational, and speech therapies (PT/OT/ST) for adults and children with Mental Health or Intellectual and Developmental Disabilities.
• Enterprise Community Centers (Wooster, Ohio) Three community centers in Wooster, Ohio (Enterprise 1, 2, and 3) delivering vocational skills, life skills, social skills, community integration, and paid work opportunities including candy production, lawn care, and shredding services.
• Midwest Community Center at Dalton (The K) 30,000-square-foot facility in Dalton, Ohio providing vocational training, day services, community integration, and a woodshop for customized wood work orders, serving Wayne, Holmes, and Stark counties.
• Ashland Community Center Day service location in Ashland, Ohio focused on vocational/life skills, community integration, volunteering, and paid work including contract work and candy production.
• Brook Park Community Center Brook Park, Ohio facility with over 10,000 square feet offering Adult Day Services, vocational work opportunities, sensory room, media room, and four separate activity areas.
• Coshocton Community Center Community center in Coshocton offering vocational work, adult day services, retail store front, and products including wood crafts, resin jewelry, candles, cards, wreaths, and holiday décor.
• Kent Community Center Over 7,000-square-foot facility in downtown Kent, Ohio with dedicated areas for Vocational Habilitation, Adult Day Services, Media Room, craft area, and Sensory Room.
• Massillon Community Centers Massillon, Ohio location offering adult day services, vocational habilitation, candy production kitchen, custom embroidery services, and retail store operation.
• Medina Crossroads Community Center Adult day and vocational service supports delivered at the Medina County Board of Developmental Disability's Center, connecting participants with opportunities in Medina County.
• Millersburg Community Center Community center in Millersburg with retail store offering vocational work opportunities including candle making, lip scrubs, body scrubs, soaps, wood crafts, candy, body pillows, lap blankets, and homeless mats made from recycled plastic bags.
• Summit Community Center Downtown Akron center offering adult day services, vocational habilitation, volunteering, training classes, on-site and community jobs, and arts and crafts.
• Zanesville Community Center Retail store front location in Zanesville's Sunrise Plaza offering vocational work opportunities including customer service, money management, and products such as lotions, soaps, wood crafts, wreaths, candy, and holiday décor.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Benchmark Human Services: Private IDD-focused provider offering residential, behavioral, community living, and case management across several Midwestern and Eastern states. Direct comparable on IDD specialization, integrated service lines, and HCBS waiver-funded service model, though with a broader geographic footprint than Midwest.

Direct peers

• Sevita Health: National operator (formerly The MENTOR Network) specializing in home and community-based services for individuals with intellectual and developmental disabilities, including residential, day, behavioral health, and HCBS waiver-funded supports. Closest direct competitor in IDD-only services and dual-diagnosis care.
• BrightSpring Health Services: Public, large-scale provider of home and community-based health services including IDD, behavioral health, home health, and pharmacy services. Operates overlapping service lines (residential, day/vocational, home health, behavioral health) across many states, making it a direct scaled peer to Midwest's integrated IDD platform.
• Bayada Home Health Care: Large nonprofit home health provider offering adult and pediatric skilled nursing, therapy (PT, OT, ST), and personal care services, including for IDD populations. Comparable to Midwest's Community Health Network home health division on nursing, therapy, and CHAP-equivalent accreditation model.
• Help at Home: PE-backed provider of in-home personal care and behavioral health services primarily serving Medicaid-eligible seniors and individuals with intellectual and developmental disabilities across multiple states. Directly comparable on homemaker/personal care, behavioral health, and Medicaid waiver funding model.

Emerging players

• The Pennant Group: Public operator of home health, hospice, and senior living services with operations across the Western and Southern US. Compares to Midwest on home health and residential care services, but is geographically focused outside the Midwest and is not IDD-specialized.

Broad incumbents

• Aveanna Healthcare: Public home health and private duty nursing operator with significant Medicaid pediatric and adult complex care exposure. Broad incumbent peer on skilled nursing and therapy delivery model (akin to Community Health Network), though IDD is one of several focus populations rather than a specialty.
• Elara Caring: National home health, hospice, and behavioral health provider with Medicaid managed care and Medicare exposure. Comparable to Midwest on home-based skilled nursing, therapy, and behavioral health service delivery model across multiple states.
• Maxim Healthcare Services: National home health, behavioral, and personal care services provider serving Medicaid and private duty populations across multiple states. Comparable on home health, behavioral, and personal care service delivery, but operates across broader populations rather than specializing in IDD.
• Enhabit: Public home health and hospice operator with Medicare/Medicaid-certified skilled nursing and therapy services. Comparable on the skilled nursing and therapy lines that mirror Midwest's Community Health Network division, though without IDD residential or behavioral specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MidwestFamilyofCompanies
• LinkedInlinkedin.com/company/midwest-family-of-companies

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Midwest Health Services