The Village of Willowbrook

What The Village of Willowbrook does

The Village of Willowbrook is an Illinois municipal corporation founded in 1960 and located in DuPage County, Illinois. It is governed by an elected Mayor (Frank Trilla) and Board of Trustees, with a professional administrative staff headed by a Village Administrator and including a Chief of Police (Robert R. Schaller), an ADA Coordinator/Assistant Village Administrator (Alex Arteaga), and department heads across Administration, Community Development, Finance, Public Works & Water Division, Parks & Recreation, and Police. The Village serves approximately 11,000 households and businesses within its jurisdictional boundaries and provides the full spectrum of municipal services: 24/7 police protection, parks and recreation across 10 parks over 56 acres, water supply and billing, public works, building permits and inspections, zoning, business licensing, and community events.

The Village's operating technology stack is procured from best-of-breed SaaS providers rather than built internally. Digital resident engagement runs on a CivicPlus-powered website, an in-house mobile app launched in 2016, department-specific Facebook pages, Nixle emergency alerts, Nextdoor, RSS feeds, and a Notify Me email subscription service. Service request intake is handled through Frontline Public Safety Solutions, which enables 24/7 condition reporting. Water utility customers have live usage visibility through Dropcountr. Automated red-light traffic enforcement is operated by Verra Mobility with payments processed through ViolationInfo.com. The Village's website is designed to comply with WCAG 2.0 A/AA and Section 508, and the entity operates under Title II of the ADA.

Revenue mechanics are exclusively government-funded: property tax on residential and commercial parcels, a 1% municipal share of an 8% combined sales tax (with 0.25% to the County and 0.75% to the Regional Transit Authority), utility and telecommunications taxes, hotel-motel tax, a places-for-eating tax, water billing (with a 2023 rate restructuring), fees for building permits and business licenses, solicitor permit fees ($75 + $35 per solicitor), and red-light civil citation revenue. The Village's economic-development posture emphasizes financial discipline — evidenced by three consecutive GFOA Triple Crown Awards (FY 2023-2024), a GFOA Certificate of Achievement for Excellence in Financial Reporting, and an AAA Bond Rating from S&P in 2014 — alongside quality-of-life investments such as 2025 Tree City USA status and the Borse Memorial Community Park redevelopment.

Name

The Village of Willowbrook

Legal name

The Village of Willowbrook

Website

https://willowbrookil.org

Company type

Private

Founded year

1960

Operating status

Operating

Headcount range

11–50 employees

Short description

The Village of Willowbrook is an Illinois municipal government in DuPage County serving approximately 11,000 households and businesses with police, parks, water, public works, permitting, and community services funded by property, sales, utility, hotel-motel, and places-for-eating taxes plus user fees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Environmental Quality Programs (9241)

SIC

Services-To Dwellings & Other Buildings (7340), Water Supply (4941)

akta.pro primary industry

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Municipal government services
• Public safety services
• Parks and recreation
• Water utility services
• Community development

Headquarters

HQ city

Willowbrook

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Sales Tax: Village receives 1% of the 8% total sales tax rate collected within the municipality. The sales tax breakdown includes: State 5%, Village 1%, Home-Rule 1%, County 0.25%, Regional Transit Authority 0.75%.
2. Property Tax: Property taxes collected from residential and commercial properties within the Village boundaries
3. Hotel-Motel Tax: Tax revenue from hotels and motels operating within the Village
4. Water Billing: Water service charges billed to residents and businesses for water supply and distribution
5. Utility & Telecommunications Tax: Taxes on utility services and telecommunications within the Village
6. Building Permits and Licensing: Fees collected for building permits, zoning applications, and business licenses
7. Red Light Violations: Civil citations issued through automated traffic enforcement cameras
8. Places for Eating Tax: Tax on food service establishments within the Village

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

The Village of Willowbrook is a municipal government that provides local public services to residents and businesses of Willowbrook, Illinois. Core services include police protection, parks and recreation programs, water supply and billing, public works, community development (zoning, building permits, business licensing), and financial administration. Services are delivered through Village Hall, an online portal (CivicPlus), the Frontline condition-reporting platform, the Dropcountr water tracker, and community facilities including parks and the Community Resource Center.

Product overview

The Village of Willowbrook operates as a municipal government providing public services through both a unified official website portal and in-person services. The digital platform offers resident-facing tools including Frontline for online issue reporting, online bill payment, building permit applications, and various Parks & Recreation program registrations. The Village also provides specialized services including Red Light Photo Enforcement managed through Verra Mobility. Core municipal functions operate through the CivicPlus-powered website platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Police Protection Services 24/7 police patrol, emergency response, community policing programs (Neighborhood Roll Call, Citizens Police Academy), and recruitment provided by the Willowbrook Police Department to village residents and businesses.

Quantifiable outcome

• Third consecutive GFOA Triple Crown Award for financial excellence
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

Nine partnerships are on record, tiered core.

• Willowbrook/Burr Ridge Chamber of CommercecoreGTM or Marketing PartnerThe Chamber and Village maintain a strong collaborative relationship. The Village of Willowbrook is a Diamond Sponsor of the Chamber, which serves 200+ member businesses through networking events, luncheons, and community programs. The Chamber's printed directory reaches 11,000 households/businesses in both communities.
• Tri-State Fire Protection DistrictcoreOthersFire protection services provided to portions of Willowbrook. Residents should contact Tri-State Fire Protection District for fire-related emergencies and services.
• Pleasantview Fire Protection DistrictcoreOthersFire protection services provider for portions of the Village. The district has been recognized as a Public Protection Classification Class 2.
• DuPage Water CommissioncoreStrategic or Co-development PartnerRegional water supply partnership providing Consumer Confidence Reports and water quality information for Village residents. The Commission manages regional water distribution to DuPage County communities.
• DuPage CountycoreStrategic or Co-development PartnerCounty-level services including election commission, stormwater management, health department, and crisis recovery center. County provides many regional services that impact Village residents.
• Frontline Public Safety SolutionscoreTechnology or IntegrationTechnology platform provider for the Village's online resident issue reporting system. Residents can report concerns 24/7 through this platform, which streamlines municipal service requests.
• DuPage County Crisis Recovery CentercoreStrategic or Co-development PartnerCounty-operated mental health and substance use crisis center providing immediate support for individuals in crisis. The Village promotes this resource to residents facing challenges.
• Flagg Creek Water Reclamation DistrictcoreStrategic or Co-development PartnerSewer service provider offering discounts to businesses in Willowbrook for water reclamation services.
• Village of Burr RidgecoreGTM or Marketing PartnerNeighboring municipality sharing the Chamber of Commerce, joint economic development initiatives, and shared community resources including trolley programs.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Village of Downers Grove: Larger DuPage County municipality offering the same municipal service portfolio as Willowbrook but at greater scale, including its own water utility operations. Represents the broader incumbent class of well-established DuPage municipalities.

Direct peers

• Village of Lisle: DuPage County village with overlapping service responsibilities (police, public works, community development) and a similar mix of residential and commercial tax base. Geographic and demographic comparability.
• City of Darien: DuPage County municipality of comparable size serving a similar suburban residential and retail mix. Operates parallel service portfolio including police, public works, and community development.
• City of Woodridge: DuPage County municipality of comparable scale and service mix, including police, public works, water billing, and parks/recreation. Directly comparable suburban residential and commercial mix.
• Village of Clarendon Hills: Smaller DuPage County village with parallel municipal services including police, public works, and community development. Comparable resident profile and geographic setting within DuPage County.
• Village of Hinsdale: DuPage County municipality offering equivalent services with a comparable mix of residential and commercial properties. Similar reliance on DuPage Water Commission and county-level partnerships.
• Village of Burr Ridge: Neighboring DuPage County municipality explicitly partnered with Willowbrook through the shared Chamber of Commerce, joint economic development, and trolley program. Directly comparable in scale, service mix, and resident profile.
• Village of Westmont: Adjacent DuPage County village providing comparable municipal services including water utility, police, and parks/recreation to a similar suburban resident base. Comparable governance structure and tax-base profile.

Others

• DuPage Water Commission: Regional wholesale water supplier that provides Consumer Confidence Reports and water to Willowbrook via partnership. Functions as a critical infrastructure partner rather than a peer service provider.
• DuPage County: County-level government providing overlapping and complementary services to Willowbrook including election administration, stormwater management, health department, and the Crisis Recovery Center. Functions as an enabling/coordination partner rather than a direct competitor.

Market position

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/VillageofWillowbrook
• Xx.com/willowbrook_il
• LinkedInlinkedin.com/company/village-of-willowbrook

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Village of Willowbrook