Shift Gear

What Shift Gear does

Shift Gear s.r.l. is a Brussels-headquartered IT services company founded in 2008 as a 100% subsidiary of an established large French company. The firm delivers near-shore IT development, software quality assurance, and robotic process automation services from Moldova to blue-chip listed enterprises across seven European countries (Belgium, Luxembourg, France, Great Britain, Switzerland, Slovakia, and Romania). Its 350 employees all hold bachelor or master degrees and collectively speak six languages, including 53 trained UiPath developers and 5 trained UiPath architects, enabling the company to embed into customer delivery models spanning waterfall, agile, and custom frameworks across mobile, digital platform, FinTech, and telecom (OSS/BSS/billing) domains.

The company's three core service lines are integrated end-to-end IT development, comprehensive software quality assurance, and UiPath-powered RPA. Beyond services, Shift Gear has built proprietary software products, including ISOS (open-source-based IT Service Management for data centers and ISPs), CIO Cockpit (an IT-efficiency tracking portal), and Seat (a smart-office platform with predictive analytics). Engagement is delivered through team-extension, end-to-end project, or fixed-scope project models, with transparent FTE-based pricing covered under multi-year contracts. The revenue model is professional services, monetized through staffing fees on dedicated IT professionals billed to enterprise clients, achieving a structural cost advantage via Moldova delivery rates relative to Belgian on-site benchmarks.

Channel strategy is direct enterprise sales supported by a corporate website serving as top-of-funnel content marketing, with website contact forms, email, and phone handling bottom-of-funnel conversion. Customer evidence includes a notable telecom relationship delivering 160+ RPA use cases across sales, customer care, technical, finance, and HR domains with ROI achieved in under six months, and visible customer logos including Orange, BT, and Sunrise. The firm holds no listed intellectual property, has not disclosed funding rounds, and operates without public revenue figures, with leadership and ownership details beyond the parent-company relationship not publicly available.

Name

Shift Gear

Legal name

Shift Gear s.r.l.

Website

https://shiftgear.be

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

Shift Gear is a Brussels-headquartered near-shore IT services firm delivering software development, QA, and UiPath-based RPA from a 350-person Moldovan delivery center to blue-chip listed enterprises across seven European countries, with proprietary tools for ITSM and IT efficiency.

Ownership category

akta.pro rank

Headquarters

HQ city

Brussels

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Staffing and Consulting Services: Provides highly skilled IT resources (FTE) to help manage IT development, IT testing, or RPA activities. Revenue is generated through staffing fees where customers pay for dedicated IT professionals working on their projects, either as team extension or end-to-end delivery.

Pricing tiers

Distribution channels1 record

Marketing channels2 records

Core offering

Shift Gear provides highly skilled IT resources to Belgian and European companies through three core service lines: IT Development (mobile apps, digital platforms, FinTech, and telecom systems), Software Quality Assurance (full spectrum testing services), and Robotic Process Automation (UiPath-certified RPA implementation). The company operates a nearshore delivery model from Moldova, serving customers through team extension, end-to-end delivery, and project-based engagement models.

Product overview

Shift Gear is an IT services company offering three core service lines: IT Development Services, Software Quality Assurance Services, and RPA Services. IT Development encompasses consulting, architecture, design, prototyping, integration across mobile apps (Android, iOS, PWA), digital platforms (e-commerce, portals, self-care, dashboards), FinTech (banking, payments, cards), and Telecom (mediation, billing, CRM, ERP). QA Services cover the full testing spectrum from performance and usability to automated and manual testing. RPA Services are powered by UiPath partnership with 53 trained developers and 5 architects. The company also offers proprietary products including ISOS (IT Service Management solution), CIO Cockpit (IT efficiency tracking portal), and Seat (smart office platform with predictive analytics). Engagement models include end-to-end delivery, team extension, and project-based assignments.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Development Services End-to-end IT development services including consulting, solution architecture, UX design, prototyping, business integration, and support and maintenance for mobile applications (Android, iOS, PWA), digital platforms (e-commerce, portals, self-care, dashboards), FinTech (core banking, payments, cards), and telecom (OSS, BSS, mediation, billing, CRM, ERP) for large European enterprises.
• Software Quality Assurance Services Full spectrum software testing services covering performance testing, usability testing, whitebox testing, static to integration testing, end-to-end testing, user interface testing, regression testing, bug testing, automated testing, and manual testing for enterprise IT projects.
• RPA Services Robotic Process Automation services including UiPath-based software robot implementation, digital transformation through automation, and business process automation for repetitive tasks such as data extraction, form filling, and application integration. Includes use case development across sales, customer care, technical, security, finance, HR, and IT domains.
• ISOS Proprietary IT Service Management solution built on an Open Source stack for Data Centers and Internet Service Providers. Provides Configuration Management Database, IT inventory, auto discovery, IT service supervision, SLA/OLA management, and interfaces with problem and maintenance management.
• CIO Cockpit Proprietary portal application to track IT efficiency across different focus areas including budget indicators monitoring, delivery of initiatives and projects, incidents and tickets reporting, and internal customer monitoring.
• Seat Proprietary smart office platform providing a mobile application for workplace adaptation and social distancing, including ride-sharing, meeting room and workplace booking, parking and lunch seat booking, and predictive analytics for management and social mixing.

Quantifiable outcome

• ROI achieved in less than 6 months for RPA implementations
• +5 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• UiPathcoreTechnology or Integration · 1 January 2019Certified UiPath Partner since 2019. Shift Gear has 53 trained UiPath developers and 5 trained UiPath architects on staff. They leverage UiPath's RPA platform to deliver automation solutions to enterprise customers across Europe, implementing use cases in various business domains including sales, customer care, finance, and HR.

Scale indicators8 records

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Accenture: Global IT services and consulting leader with extensive nearshore delivery in Europe and a major RPA/intelligent automation practice. Competes for the same blue-chip European enterprise IT development, testing, and automation work that Shift Gear targets.
• EPAM Systems: Global nearshore IT services and digital engineering leader with major delivery in Eastern Europe. Operates the same team-extension and product-development model for European blue-chip enterprises as Shift Gear, but at a vastly larger scale.
• N-iX: European-headquartered nearshore IT services firm with delivery centers in Eastern Europe (including Ukraine and neighboring countries). It offers team extension, software development, and QA/RPA-adjacent services to Western European enterprises — the same buyer profile and delivery model as Shift Gear, but at larger scale.
• Ciklum: Danish-headquartered IT services firm with nearshore delivery in Eastern Europe, including Ukraine and neighboring geographies. Comparable in targeting Western European enterprises with cross-border nearshore teams, though at a meaningfully larger headcount than Shift Gear.
• Capgemini: French-headquartered global IT services and consulting giant, headquartered in the same country as Shift Gear's parent. Competes for the same large European enterprise IT staffing, development, and intelligent automation mandates, including RPA at scale.
• SoftServe: Large Ukrainian-rooted nearshore IT services and digital consulting firm serving enterprise customers across the US and Europe. Highly comparable in nearshore team-extension model and in verticals like telecom, financial services, and retail where Shift Gear also operates.
• Endava: UK-headquartered nearshore IT services firm with delivery in Romania, Bulgaria, and other Eastern European countries. Closely comparable in the European enterprise customer profile and nearshore delivery model that defines Shift Gear's GTM.
• Deloitte: Global professional services and consulting firm with a large European IT staffing, application management, and RPA practice. Competes for the same blue-chip enterprise IT delivery engagements that anchor Shift Gear's customer base.
• Intellias: Ukrainian-origin nearshore IT services company serving European and North American enterprise clients with team extension, software engineering, and QA. Direct comparability in nearshore delivery model and customer geography to Shift Gear, with a broader service portfolio.

Others

• UiPath: Strategic technology partner whose platform underpins Shift Gear's entire RPA service line. Not a direct staffing competitor, but its product direction, partner program economics, and pre-built automation offerings materially shape Shift Gear's RPA growth ceiling and competitive positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shift Gear