Net İletişim

What Net İletişim does

Net İletişim is a privately-held Turkish technology integrator founded in 1991 and headquartered in Çankaya, Ankara. The company designs, deploys, and supports enterprise unified communications and call center infrastructure built primarily on Avaya Aura Communication Manager and Avaya IP Office platforms, supplemented by Ascom DECT handsets and Konftel conference phones. Its customer base spans small and medium businesses, large enterprises, and Turkish government institutions, with the company holding Avaya Platinum Partner and DevConnect Gold certifications and having been selected as an e-Devlet (government digital services) partner four consecutive times.

The company distinguishes itself from a pure Avaya reseller through two proprietary software products: NetCDR, a call data analysis, billing, and performance reporting platform, and NetVentory, a real-time IT hardware and software asset lifecycle management system. It also provides custom software development using Agile methodology, system integration with CTI/CRM connectors, hybrid infrastructure support (analog, digital, and IP coexistence), and outsourced call center operations including workforce planning. Its solutions span IP telephony (J139, J159, J179, J189), smart desktop devices (Vantage K155, K175), media gateways (G450), and session border controllers for SIP security.

Net İletişim operates a sales-led enterprise field sales model with free consultation, needs analysis, and demo requests, and offers 7/24 technical support and managed services. Revenue is generated through hardware sales, custom software development, system integration and installation, managed services, and outsourced call center operations under multi-year enterprise contracts. Pricing is quote-based and not publicly disclosed, with no external funding, no disclosed revenue, and no named customer logos present in the available source material.

Name

Net İletişim

Legal name

Net İletişim

Website

https://netiletisim.com.tr

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Net İletişim is a Turkish enterprise communications integrator founded in 1991, deploying Avaya-based unified communications, call center, and IP telephony solutions to SMBs, large enterprises, and government institutions across Turkey, complemented by proprietary NetCDR and NetVentory software.

Ownership category

akta.pro rank

Product category

Enterprise Unified Communications and Call Center Integration

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Telephone Call Centers (56142)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Systems Integration & Implementation Services (BPAEAAAB)

akta.pro secondary industry

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Unified communications solutions
• Enterprise telephony systems
• Call center integration
• IP telephony infrastructure
• Business communications integration

Headquarters

HQ city

Çankaya

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Hardware Sales: Sale of IP phones, smart desktops, conference systems, PBX systems, gateways, and security devices from Avaya and partner brands.
2. Custom Software Development: Tailor-made software development services aligned with business processes, including SDLC management and UX-focused corporate interface development.
3. System Integration & Installation: Installation, configuration, and integration of unified communications and call center infrastructure, including training and ongoing support.
4. Managed Services: 7/24 operational support and maintenance services ensuring system continuity for enterprise communications.
5. Outsourced Call Center Services: Outsource call center model working alongside clients for business processes, including human resources planning.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Net İletişim designs, integrates, and supports enterprise unified communications and call center infrastructure built primarily on Avaya Aura Communication Manager and IP Office platforms. The company resells Avaya, Ascom, and Konftel hardware (IP phones, smart desktops, DECT handsets, conference phones, PBX systems, media gateways, session border controllers) and develops its own proprietary software products (NetCDR for call analytics and billing, NetVentory for IT asset management). It also delivers custom software development, system integration, installation, training, 7/24 managed support, and outsourced call center operations to businesses and government institutions in Turkey.

Product overview

Net İletişim offers a unified platform-plus-modules architecture built on Avaya communication systems (Aura and IP Office). The portfolio includes Avaya IP phones (J139, J159, J179, J189), smart desktop devices (Vantage K155, K175), digital phones (9508), DECT handsets (Ascom Myco series), conference phones (Konftel B159, B179), PBX systems (IP Office 500 V2), media gateways (G450), extension modules (BM12, JBM24), and session border controllers. The company also provides proprietary software products—NetCDR for call analytics and billing, and NetVentory for IT asset management—alongside professional services including system integration, call center solutions with skill-based routing and CTI/CRM connectors, and enterprise custom software development.

Differentiator

Problem solved

Functional benefit

Brands

• NetCDR: Communication network call data analysis, billing, and granular performance reporting platform for communication networks.
• NetVentory

Products and services

• Integrated Communications and Call Center Solutions (Tümleşik İletişim & Çağrı Merkezi Çözümleri) End-to-end unified communications and call center deployment built on Avaya Aura and IP Office, centralizing voice, video, and data with intelligent routing, omni-channel capabilities, skill-based inbound routing, advanced IVR, CTI/CRM connectors, real-time supervisor interfaces, performance reporting, voice recording, and workforce optimization for enterprises and government organizations.
• NetCDR Proprietary call detail record (CDR) analytics platform providing detailed call data analysis, billing, and granular performance reporting for enterprise communication networks.
• NetVentory Proprietary centralized real-time tracking and lifecycle management platform for corporate hardware and software assets, providing visibility into the full IT inventory from a single center.
• Enterprise Software & Integration Services (Kurumsal Yazılım & Entegrasyon) Tailor-made custom software development, proprietary products, and system integration services aligned with corporate business processes, including SDLC management and UX-focused corporate interface development delivered via Agile methodology.
• System Integration, Installation, and Training Services Professional installation, configuration, integration, and end-user training services for Avaya-based unified communications and call center infrastructure, delivered from pre-sales consulting through post-sale maintenance.
• Managed Services (7/24 Operational Support and Maintenance) Recurring 24/7 technical support and maintenance services ensuring continuous availability of enterprise communications and call center infrastructure.
• Outsourced Call Center Services Outsourced call center operations delivered in partnership with client business processes, including human resources planning to support client workforce needs.
• Avaya IP Telephones (J139, J159, J179, J189) Avaya-branded corporate IP telephones resold by Net İletişim, ranging from entry-level 4-line color display units (J139) to mid-range (J159), premium executive (J179), and high-volume dual-screen reception models (J189).
• Avaya Vantage Smart Desktop Devices (K155, K175) Avaya Vantage Android-based smart desktop communication devices (5-inch K155 with handset and 8-inch HD K175 with integrated camera) resold by Net İletişim for advanced desktop communications.
• Avaya Digital Telephones and PBX Platforms (9508, IP Office 500 V2) Avaya-branded 9508 8-line digital desktop telephones and IP Office 500 V2 hybrid IP/digital PBX platform resold by Net İletişim for SMB through mid-enterprise deployments.
• Ascom DECT Handsets and Konftel Conference Phones Ascom Myco 3730 and 3735 rugged/premium DECT wireless handsets for industrial environments, plus Konftel B159 and B179 multi-connectivity SIP conference phones for medium-to-large meeting rooms, resold by Net İletişim.
• Avaya Media Gateways, Extension Modules, and Session Border Controller Avaya G450 IP media gateway for medium-to-large Avaya Aura deployments, BM12 and JBM24 24-key button expansion modules for 9500 digital and J-series IP phones, and Avaya Session Border Controller providing end-to-end security control for SIP-based voice communications, all resold by Net İletişim.

Quantifiable outcome

• Selected as e-Devlet partner 4 consecutive times

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• AvayacoreTechnology or IntegrationAvaya Platinum Partner and DevConnect Gold certified partner. Net İletişim implements Avaya Aura Communication Manager and IP Office platforms for unified communications and call center solutions. The partnership provides access to enterprise-grade IP telephony, media gateways, and smart desktop devices.
• e-DevletcoreStrategic or Co-development PartnerSelected as e-Devlet (Turkish government electronic services portal) partner four consecutive times. This government partnership demonstrates trusted status for secure, compliant communication system deployments in the public sector.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• ConvergeOne: ConvergeOne is a US-based Avaya Platinum partner and large enterprise UC integrator with managed services. It is directly comparable as a fellow Avaya top-tier partner delivering design, integration, and managed services for unified communications customers.
• Procenne: Procenne is a Turkish provider of voice, collaboration, and IP telephony solutions for the enterprise market. It is comparable to Net İletişim as a regional, Avaya-aligned communications integrator competing for similar Turkish enterprise accounts.
• Karel: Karel is a Turkish manufacturer of corporate PBX and IP telephony products serving SMBs and enterprises in Turkey. It overlaps directly with Net İletişim's Avaya-based PBX and IP phone go-to-market in the same geography and customer segments.

Broad incumbents

• Genesys: Genesys is a global contact-center-as-a-service and customer experience platform provider. It is comparable to Net İletişim as a competing technology stack for the same enterprise call-center and customer-experience buyers, often displacing legacy PBX/CC deployments.
• RingCentral: RingCentral is a global cloud UCaaS provider. It is comparable as a competing unified-communications technology choice that Turkish enterprises may select over an Avaya on-prem deployment integrated by Net İletişim.
• Avaya: Avaya is the global vendor whose Aura, IP Office, and SBC portfolio Net İletişim resells and integrates. It is a broad incumbent comparable in that it defines the product roadmap, channel economics, and certification framework that govern Net İletişim's business.

Emerging players

• Teleperformance: Teleperformance is a global leader in outsourced customer experience and call-center operations. It is comparable to Net İletişim for the outsourced/managed call-center services segment, particularly for Turkish and EMEA enterprise clients.
• Concentrix: Concentrix is a large global business process outsourcer with significant customer-management/call-center operations. It is comparable to Net İletişim as it competes with the company's outsourced call-center services line for enterprise BPO engagements.

Others

• Intrado (formerly West Corporation): Intrado is a large US-based communications and contact-center technology and services provider. It is comparable as a broader incumbent in the enterprise communications and contact-center space that competes for similar customer experience and managed-services RFPs.

Regional players

• Netaş: Netaş is a long-standing Turkish telecom systems integrator and vendor with enterprise and government reach. It is comparable to Net İletişim as a competing Turkish systems integrator for unified communications and enterprise networking, with broader scale and portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/netiletisim.com.tr

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Net İletişim