North Penn Telephone
North Penn Telephone, operating as Empire Access/Empire Fiber Internet, is a privately held regional fiber-to-the-premises ISP serving residential, small business, enterprise, and multifamily customers across multiple counties in New York and Pennsylvania from its Prattsburgh, NY headquarters.
- Company typePrivate
- Founded1952
- HeadquartersPrattsburgh, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What North Penn Telephone does
North Penn Telephone is a privately held, Prattsburgh, NY-headquartered incumbent telephone company (founded 1952) that operates commercially as Empire Access and brands its consumer-facing service as Empire Fiber Internet. The company delivers 100% fiber-to-the-premises (FTTP) connectivity across multiple communities in New York and Pennsylvania, with active expansion into additional NY counties and the Lehigh Valley, PA market through 2026. Its platform provides symmetrical gigabit-class residential internet (500 Mbps, 1 Gig, and 2 Gig tiers) and business-grade fiber for small businesses, enterprises, and multifamily (MDU) properties, supplemented by home phone, whole-home Wi-Fi, and streaming TV add-ons.
The commercial stack is built around subscription/MRR pricing with no contracts, no hidden fees, free professional installation, and included Wi-Fi router/modem; a 3-year price-lock promo on Enhanced and Elite plans anchors medium-term retention. Customer-facing software includes the CommandIQ mobile app for residential network management and the CommandWorx app for business network administration, both marketed as ease-of-use differentiators with built-in Wi-Fi security and parental controls. Go-to-market is direct-to-consumer via an e-commerce storefront (shop.empireaccess.com) with address-based availability checking, phone sales (844-430-4745), and field sales for enterprise and MDU deals; supporting marketing spans SEO, email, a referral program, community sponsorships, and Nextdoor-led local engagement.
The company carries no disclosed funding, M&A, or revenue figures in the source material, and the management team is not enumerated. Strategic posture is best characterized as an aggressively expanding regional fiber overbuilder extending an incumbent telephone footprint into adjacent underserved markets, with awards including PC Magazine Fastest ISP (2021), FLX Finest Best IT Technology Provider (2023–2024), Best of the Twin Tier ISP (2023–2024), and Nextdoor 2025 Most-Loved Business. AI, patents, and formal partnerships are absent from the disclosed record.
North Penn Telephone firmographics
Firmographics- Name
- North Penn Telephone
- Legal name
- Empire Access
- Website
- https://northpenntelephone.com
- Company type
- Private
- Founded year
- 1952
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- North Penn Telephone, operating as Empire Access/Empire Fiber Internet, is a privately held regional fiber-to-the-premises ISP serving residential, small business, enterprise, and multifamily customers across multiple counties in New York and Pennsylvania from its Prattsburgh, NY headquarters.
- Ownership category
- akta.pro rank
North Penn Telephone industry classification
Industry- Product category
- Fiber Internet Services
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Cable & Other Pay Television Services (4841)
- akta.pro primary industry
- Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)
- akta.pro secondary industries
- Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Fiber-to-the-Home (FTTH) Operators (HDAIACAB), Fiber-to-the-Premises/Building (FTTP/FTTB) Operators (HDAIACAC), Residential/Broadband ISPs (Consumer Internet) (HDAIADAA)
Keywords
Where North Penn Telephone is headquartered
LocationHeadquarters
- HQ city
- Prattsburgh
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
North Penn Telephone business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Residential Fiber Internet Services: Subscription-based fiber internet services for residential customers with tiered speed plans (500 Mbps, 1 Gig, 2 Gig). Monthly recurring revenue with optional autopay and e-billing discounts.
- Business Fiber Internet Services: Dedicated fiber connectivity solutions for small businesses, enterprise organizations, and multifamily (MDU) properties. Tiered business plans with scalable bandwidth options.
- Home Phone Services: Residential phone service bundled with or standalone from internet packages.
- Streaming TV Services: Television streaming services and access to streaming marketplace for entertainment content delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential Plan - 500 Mbps symmetrical speed for everyday use |
| Subscription | Monthly | Enhanced Plan - 1 Gig symmetrical speed for busy households |
| Subscription | Monthly | Elite Plan - 2 Gig for power users |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
North Penn Telephone product offering
Product offeringCore offering
North Penn Telephone, operating as Empire Fiber Internet (Empire Access), delivers 100% fiber-to-the-premises (FTTP) internet, voice, and related connectivity services to residential and business customers across New York and Pennsylvania. Its core revenue is generated through subscription-based residential fiber internet plans (500 Mbps, 1 Gig, 2 Gig symmetrical) and business fiber solutions for small businesses, enterprise organizations, and multifamily (MDU) properties, complemented by home phone, whole-home Wi-Fi, and streaming TV services.
Product overview
North Penn Telephone operates as Empire Fiber Internet, offering a unified fiber-to-the-premises (FTTP) telecommunications platform providing residential and business internet services across New York and Pennsylvania. The product portfolio centers on 100% fiber internet connectivity with three residential speed tiers (Essential at 500 Mbps, Enhanced at 1 Gig, and Elite at 2 Gig, all symmetrical), complemented by residential add-on services including Home Phone, Whole Home Wi-Fi, and Streaming TV. Business offerings include Small Business Fiber Internet, Enterprise Business Fiber Internet, and Multifamily (MDU) Fiber Internet solutions. The platform includes proprietary network management applications (CommandIQ App and CommandWorx App) and streaming tools (MyBundle Streaming TV Tool, Streaming Marketplace). The company operates on a simple pricing model with no contracts, no hidden fees, free professional installation, and included Wi-Fi router/modem, supported by local customer service.
Differentiator
Problem solved
Functional benefit
Brands
- CommandIQ App: Network management mobile application for customers
- CommandWorx App
Products and services
- Residential Fiber Internet 100% fiber internet service for residential customers providing fast, reliable connectivity for work, streaming, gaming, and smart home devices with symmetrical speeds up to 2 Gig.
- Essential Plan (500 Mbps) Entry-level fiber internet plan offering 500 Mbps symmetrical download and upload speeds for everyday use including streaming, gaming, and browsing, with built-in 24/7 Wi-Fi security.
- Enhanced Plan (1 Gig) Mid-tier fiber internet plan offering 1 Gig symmetrical download and upload speeds for busy households, supporting seamless 4K streaming and gaming, built-in parental controls, and network-wide device protection.
- Elite Plan (2 Gig) Premium fiber internet plan offering 2 Gig symmetrical download and upload speeds with ultra-fast performance, priority performance optimization, and advanced network management for power users.
- Home Phone Service Residential telephone service providing reliable home phone connectivity as part of the bundled residential service offering.
- Whole Home Wi-Fi Whole-home Wi-Fi coverage solution ensuring consistent wireless internet connectivity throughout the entire residence.
- Streaming TV Streaming television service with access to streaming content, supported by MyBundle Streaming TV Tool and Streaming Marketplace for content discovery and management.
- Small Business Fiber Internet High-speed fiber internet connectivity designed for small businesses with scalable solutions and local support.
- Enterprise Business Fiber Internet Enterprise-grade fiber internet connectivity for large organizations with scalable solutions, dependable performance, and dedicated support.
- Multifamily Fiber Internet (MDU) Fiber internet connectivity solutions for multi-dwelling communities (MDUs) and apartment complexes with scalable solutions for property managers and residents.
Quantifiable outcome
- Speeds up to 2 Gig (2000 Mbps) symmetrical upload and download
Companies that use North Penn Telephone
Customer profileSegments4 records
Ideal customer profiles4 records
North Penn Telephone technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
North Penn Telephone partnerships and signals
Strategic signalScale indicators1 record
Recent moves6 records
Expansion highlights2 records
North Penn Telephone competitors and assessment
Company assessmentBroad incumbents
- Spectrum (Charter Communications): Dominant cable/broadband ISP serving NY and PA. Competes in the same residential and SMB broadband market, though primarily via HFC cable rather than 100% FTTP.
- Lumen Technologies: Large incumbent telecom and fiber/wholesale carrier operating across the US. Compares as a wired broadband carrier serving enterprise and wholesale markets that overlap with Empire Access's enterprise offerings.
- Verizon Fios: Large incumbent fiber ISP with deep presence in the Northeast. Overlaps with Empire Access's symmetrical gigabit fiber positioning but operates at vastly greater scale across broader geographies.
Regional players
- Armstrong: Regional fiber and cable broadband provider in Pennsylvania and surrounding states. Comparable as a community-rooted broadband operator serving NY/PA-adjacent rural and suburban markets.
Emerging players
- GoNetspeed: Growth-stage 100% fiber ISP actively building out FTTP in smaller Northeast and Mid-Atlantic markets. Comparable as a regional fiber overbuilder targeting underserved communities similar to Empire Access's expansion plan.
- Point Broadband: Smaller fiber ISP focused on rural and small-town broadband across the Eastern US. Comparable as a regional FTTP overbuilder targeting underserved communities similar to Empire Access.
Direct peers
- Frontier Communications: Major fiber/copper ISP with overlapping footprint across New York and Pennsylvania. Directly comparable as a wireline broadband provider pursuing FTTP expansion in similar rural and suburban markets.
- Consolidated Communications: Regional fiber and broadband operator serving parts of NY and the Northeast. Comparable as a mid-sized wireline ISP executing multi-market FTTP upgrades with residential and enterprise customers.
- TDS Telecom: Regional wireline telecom and fiber ISP expanding FTTP in smaller markets across the US. Highly comparable as a mid-sized, multi-state fiber operator with residential and business segments.
- Brightspeed: Regional fiber ISP formed from Lumen's consumer assets, executing aggressive FTTP upgrades in the Eastern US. Comparable as a multi-state wireline broadband operator serving small-town and rural markets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
North Penn Telephone social profiles
Digital presenceNorth Penn Telephone financial estimates
Financial estimateRevenue estimate
Valuation estimate
North Penn Telephone leadership team
Management profileNumber of profiles
North Penn Telephone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
North Penn Telephone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about North Penn Telephone
What does North Penn Telephone do?
North Penn Telephone, operating as Empire Fiber Internet (Empire Access), delivers 100% fiber-to-the-premises (FTTP) internet, voice, and related connectivity services to residential and business customers across New York and Pennsylvania. Its core revenue is generated through subscription-based residential fiber internet plans (500 Mbps, 1 Gig, 2 Gig symmetrical) and business fiber solutions for small businesses, enterprise organizations, and multifamily (MDU) properties, complemented by home phone, whole-home Wi-Fi, and streaming TV services.
Is North Penn Telephone a public or private company?
North Penn Telephone is a private company. It is classified as unknown and is currently operating.
When was North Penn Telephone founded?
North Penn Telephone was founded in 1952. It employs 11 to 50 people.
Where is North Penn Telephone based?
North Penn Telephone is headquartered in Prattsburgh, United States, in the North America region.
How does North Penn Telephone make money?
Four revenue lines are on record. Residential Fiber Internet Services are the primary driver. The others are business Fiber Internet Services, home Phone Services and streaming TV Services.
Who are North Penn Telephone's main competitors?
Broad incumbents on record are Spectrum (Charter Communications), Lumen Technologies and Verizon Fios. Armstrong is listed as a regional player. Emerging players are GoNetspeed and Point Broadband. Direct peers are Frontier Communications, Consolidated Communications, TDS Telecom and Brightspeed.
Does North Penn Telephone have an API?
No public API is recorded for North Penn Telephone.
What industry is North Penn Telephone in?
North Penn Telephone's product category is Fiber Internet Services. Its primary akta.pro industry code is HDAIADAE, Fiber ISPs (FTTH/FTTP Retail Providers), with a secondary code of HDAIABAC, Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers. Its NAICS code is 517111 and its SIC code is 4813.