Structured Communications

What Structured Communications does

Structured Communications is a UK-based, founder-led telecommunications provider headquartered in Horsham, West Sussex. Founded in 2011 by Chris Dale and David Smith, the company delivers broadband, leased line, mobile, VoIP, and SIP trunking services to small and medium businesses and large corporations across the United Kingdom. Its commercial model is a recurring subscription business with quote-based pricing, typically structured on 12-month minimum contracts with monthly billing, supplemented by hardware sales and one-time installation fees.

The company's core differentiator is a custom-built proprietary network infrastructure completed in 2015, with server infrastructure brought in-house in 2018. All connectivity and IP telephony services are delivered over this network, which underpins an Ookla-hosted speedtest presence and supports the company's gaming-focussed sub-brand Ghost Gaming Broadband (launched 2017) and its SFlow unified communications platform (launched 2017). Strategic technology and network partnerships with Openreach (last-mile), Vodafone (mobile, 99.7% UK coverage), Cisco, Microsoft, Cogent, and LINX enable end-to-end service delivery.

Structured Communications goes to market via consultative direct sales across phone, email, and website enquiry channels, with bespoke solution design rather than off-the-shelf packages. It serves multiple verticals including Construction, Real Estate, Professional Services, and Schools & Education, and has positioned itself to capture migration demand ahead of the UK PSTN and ISDN switch-off scheduled for 2025/2026. The company operates as a privately held limited company with 1-10 employees and no external institutional funding.

Name

Structured Communications

Legal name

Structured Communications Limited

Website

https://structuredcommunications.co.uk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Structured Communications is a UK-based, founder-led telecommunications provider delivering broadband, leased lines, mobile, VoIP, and SIP services to SMEs and large corporations over its own custom-built network.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications Resellers (517121)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro industry

PRIMARYHDAIABAI

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband)

Hardware, Technology & Telecom/Telecommunications & Network Services/Fixed-Line Telecommunications (Voice & Broadband)

SECONDARYHDAIAHAK

Numbering, DID, Porting & Carrier-of-Record Services

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

Keywords

• Business broadband services
• Leased line connectivity
• VoIP telephony solutions
• SIP trunking services
• Business mobile plans

Headquarters

HQ city

Horsham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Broadband Services: Recurring monthly revenue from business broadband services including ADSL, FTTC, Gfast, and FTTP solutions. Contracts are typically 12-month minimum service periods with flexible billing options including monthly rolling or annual payments.
2. Leased Line Services: Premium fibre leased line connections providing dedicated, unshared bandwidth with symmetrical upload/download speeds. Recurring revenue from managed leased line services.
3. VoIP Solutions: Voice over Internet Protocol telephony services providing digital communications platforms with features like IVR, voice recording, and video conferencing capabilities.
4. SIP Trunking: Session Initiation Protocol trunking services enabling multimedia data transmission alongside voice calls, scalable based on business needs.
5. Mobile Services: SIM-only business mobile plans operating on Vodafone's network with flexible 30-day rolling contracts. Revenue from airtime agreements and data packages.
6. Equipment Sales: Sale of telecommunications equipment including routers and hardware. Equipment is covered by 12-month warranty.
7. Installation Services: One-time installation charges for setting up broadband, phone, and equipment services. Also includes early cease charges (£99.99 + VAT) and missed appointment fees (£120 + VAT).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Structured Communications provides business-grade broadband (ADSL, FTTC, Gfast, FTTP), dedicated fibre leased lines, VoIP telephony, SIP trunking, and SIM-only mobile services to SMEs and large corporations across the UK. All services are delivered over the company's proprietary custom-built network infrastructure with 24/7 monitoring and UK-based support. Specialist industry solutions are offered for construction, education, real estate, and professional services sectors.

Product overview

Structured Communications is a telecommunications solution provider offering a portfolio of communications products and services for SMEs, large corporations, and specialist industries. The core offering includes VoIP Solutions and SIP Solutions for IP telephony, complemented by Broadband & Data Solutions (spanning ADSL, FTTC, Gfast, and FTTP technologies) and Leased Line Solutions for dedicated high-performance connectivity. Mobile Services provide SIM-only plans on Vodafone's network. The company also offers SFlow as a unified communications platform and Ghost Gaming Broadband as a gaming-focused sub-brand. Specialist industry solutions target Construction, Real Estate, Schools & Education, and Professional Services sectors. All services are delivered over the company's custom-built network infrastructure with 24/7 monitoring and UK-based support.

Differentiator

Problem solved

Functional benefit

Brands

• Ghost Gaming Broadband: A refined broadband solution for competitive online gaming, delivering low latency connectivity leveraging the company's own network infrastructure.

Products and services

• VoIP Solutions Voice over Internet Protocol telephony solutions that enable voice calls over internet connectivity, offering features such as call forwarding, video conferencing, and unified communications for SMEs and large corporations.
• SIP Solutions Session Initiation Protocol trunking services that provide IP-based voice and multimedia communication channels, enabling businesses to connect legacy phone systems to internet-based networks with scalability based on business needs.
• Broadband & Data Solutions Business-grade broadband services including ADSL, FTTC, Gfast, and FTTP connectivity options, providing fast, reliable internet access with unlimited data usage for SMEs and large corporations.
• Leased Line Solutions Dedicated fibre leased line connections offering symmetrical upload and download speeds, 1:1 contention ratio, and guaranteed bandwidth for businesses requiring high-performance, unshared connectivity.
• Mobile Service Solutions SIM-only business mobile plans operating on Vodafone's network with 99.7% UK coverage, offering flexible 30-day rolling contracts, competitive rates, and data SIM options for devices such as mobile hotspots and 4G routers.
• SFlow A unified communications platform providing VoIP and business communication features, designed for SMEs and large corporate businesses requiring integrated voice and data services.
• Ghost Gaming Broadband A gaming-focused broadband sub-brand launched in 2017, leveraging the company's own network infrastructure to deliver low latency performance for competitive online gaming.
• Telecommunications Equipment Sales Sale of telecommunications equipment including routers and networking hardware from partners such as Draytek, Yealink, and TP-Link, covered by a 12-month warranty.
• Installation Services One-time installation services for setting up broadband, phone, and equipment services, with associated early cease charges and missed appointment fees.

Quantifiable outcome

• 4.65/5 customer satisfaction rating based on Reviews.io reviews
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• OpenreachcoreTechnology or IntegrationBT Openreach partnership for network infrastructure access. Critical infrastructure partner providing copper and fibre network connections (ADSL, FTTC, Gfast, FTTP) over which Structured Communications delivers services.
• CiscocoreTechnology or IntegrationTechnology partnership for networking equipment and solutions. Cisco is referenced as one of the foremost influential and innovative bodies in communications.
• MicrosoftcoreTechnology or IntegrationTechnology partnership for software and cloud integration. Cited alongside BT Openreach and Cisco as working with one of the most influential suppliers and innovators.
• OoklacoreTechnology or IntegrationSpeedtest partnership providing one of the longest running speedtest servers in central London. The speedtest is directly connected to Structured Communications' network and often recommended by competitors.
• VodafonecoreTechnology or IntegrationMobile network partnership providing award-winning network coverage reaching 99.7% of the UK for SIM-only business mobile plans.
• Ombudsman ServicesminorOthersIndependent dispute resolution partner for customer complaint handling and regulatory compliance.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Onecom: UK business mobile and connectivity provider serving SMEs and mid-market. Direct overlap in mobile (Vodafone partner), broadband, and unified communications offerings, though at significantly larger scale.
• Gradwell: UK-based provider of hosted VoIP, broadband, and mobile services to small and medium businesses. Direct competitor with overlapping product stack (VoIP, SIP, connectivity) and SME focus.
• CloudCall: UK-origin unified communications and VoIP platform serving SMEs and recruitment vertical. Comparable as a UK business UC/VoIP provider with a similar consultative sales motion.
• Excalibur Communications: UK business telecoms provider focused on SMEs, offering VoIP, broadband, mobile, and hosted telephony with a consultative sales approach. Highly comparable in product, customer, and GTM model to Structured Communications.
• Lily Comms: UK-based business telecommunications provider offering VoIP, SIP, broadband, mobile, and leased lines to SMEs and enterprises. Closely matches Structured Communications' product mix, customer segment, and consultative sales-led GTM motion.
• Giacom: UK business connectivity provider offering broadband, hosted telephony, and mobile through a partner/channel model. Overlaps on core connectivity and VoIP products targeting SMEs.

Broad incumbents

• Zen Internet: Established UK ISP providing broadband, leased lines, and business connectivity. Comparable as a UK connectivity provider with similar reputation-driven positioning, though with broader consumer and enterprise reach.
• TalkTalk Business: Major UK business broadband, ethernet, and unified communications provider. Overlaps on broadband, leased lines, and VoIP for SMEs and enterprises, operating at substantially larger scale.
• Gamma Communications: Large UK provider of unified communications, SIP trunking, and connectivity to businesses and channel partners. Same product categories (VoIP, SIP, broadband, mobile) but at much greater scale and with a wholesale/channel-led model.
• BT Business: UK incumbent business division of BT Group offering broadband, leased lines, mobile, and unified communications. The dominant UK business telco that Structured Communications explicitly positions against on service quality.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/scommsltd
• Facebookfacebook.com/StructuredCommunications
• LinkedInlinkedin.com/company/structured-communications-limited

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Structured Communications