CloudCall
CloudCall is a UK-headquartered UCaaS provider that embeds calling, texting, analytics, and AI-driven workflows directly into ATS/CRM platforms, primarily serving staffing and recruiting firms across 32,000+ users in North America, the UK, Europe, and Australia.
- Company typePrivate
- Founded2013
- HeadquartersLeicester, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What CloudCall does
CloudCall is a UK-headquartered unified communications-as-a-service (UCaaS) provider, founded around 2011–2013, that embeds calling, texting, analytics, and AI-driven workflow automation directly into leading ATS/CRM platforms — most prominently Bullhorn, Salesforce, Vincere, TrackerRMS, LaborEdge, JobDiva, HubSpot, and Chameleon-i. The company operates two product lines: CloudCall o1, a new flagship platform launched in 2024 and built on a hyperscaler/AWS-hosted public cloud architecture with mobile-first design, 99.99% uptime SLA, encryption at rest and in transit, and ISO/IEC 27001 certification; and CloudCall Classic, the legacy offering still available to existing customers. Core feature modules include AutoNote and AI Summaries (NLP-driven call notes and transcription), Real-time Coach (supervisor monitoring and analytics), Click-to-Call, Screen Pops, Power Dialer, Voicemail Drop, and Local Presence (with stated outcomes of 200%+ pickup rate improvement and ~26 hours saved per month). The platform serves more than 32,000 users worldwide across North America (Boston regional HQ), the UK and Europe (London regional HQ), and Australia, with one named customer/partner testimonial from Mercury in the staffing sector.
The company's primary customer segment is staffing and recruiting firms, with secondary use cases for sales and customer service teams, giving it a clearly vertical go-to-market posture. Revenue is generated through per-seat SaaS subscriptions billed monthly, sold via a hybrid motion that pairs a consultative direct sales funnel ('Book a Demo' capturing CRM type, user count, and geography for accounts typically 51+ users) with self-serve product-led onboarding through regional portals in the US, UK, and Australia, and a 'Become a Partner' channel program for mid-market reach. CloudCall holds ISO/IEC 27001 certification and runs on AWS-hosted infrastructure with multiple global points of presence and carriers. The company operates through two entities — CloudCall Inc. (North America, Massachusetts) and CloudCall Ltd. (UK/Europe) — and in January 2023 filed an SEC Form D for Cloudcall U.S. Group, Inc. covering an exempt offering of up to $1,000,000, of which only $50,000 had been sold at filing; no traditional venture or growth-equity rounds are referenced, and no revenue, ARR, or valuation figures are disclosed publicly. Headcount is 51–100, consistent with a small, conservatively capitalized, vertically specialized SaaS business.
CloudCall firmographics
Firmographics- Name
- CloudCall
- Legal name
- CloudCall Inc.
- Website
- https://CloudCall.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CloudCall is a UK-headquartered UCaaS provider that embeds calling, texting, analytics, and AI-driven workflows directly into ATS/CRM platforms, primarily serving staffing and recruiting firms across 32,000+ users in North America, the UK, Europe, and Australia.
- Ownership category
- akta.pro rank
CloudCall industry classification
Industry- Product category
- Unified Communications as a Service (UCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Communications Services, Nec (4899)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where CloudCall is headquartered
LocationHeadquarters
- HQ city
- Leicester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
CloudCall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Unified Communications SaaS Subscription: CloudCall generates revenue through subscription-based pricing for its unified communications platform, with calls, texts, analytics, and AI-driven workflow automation embedded directly into CRM systems. Pricing is per-seat with tiered plans.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per-seat SaaS subscription for unified communications platform |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
CloudCall product offering
Product offeringCore offering
CloudCall is a unified communications as a service (UCaaS) platform that embeds calling, texting, analytics, and AI-driven workflow automation directly into the ATS and CRM systems used by staffing, recruiting, sales, and customer-service teams. Its flagship product is CloudCall o1, a mobile-first unified communications platform paired to CRMs, alongside the legacy CloudCall Classic product. The platform is delivered via desktop and mobile applications, runs on AWS-hosted public cloud infrastructure, and provides features such as click-to-call, screen pops, power dialer, voicemail drop, local presence, AI-powered call summaries, and real-time coaching.
Product overview
CloudCall is a unified communications platform that embeds calling, texting, analytics, and AI-driven workflow automation directly into ATS/CRM systems. The platform consists of two main product lines: CloudCall o1 (the new flagship platform) and CloudCall Classic (legacy version). Both are available as desktop and mobile applications. The product portfolio includes AI-powered features (AutoNote, AI Summaries), productivity tools (Real-time Coach, Click to Call, Voicemail Drop, Screen Pops, Power Dialer, Local Presence), and integrates natively with leading CRMs including Bullhorn, Salesforce, Vincere, TrackerRMS, LaborEdge, JobDiva, Chameleon-i, and HubSpot. CloudCall serves more than 32,000 users worldwide across recruitment, sales, and customer service teams.
Differentiator
Problem solved
Functional benefit
Brands
- CloudCall o1: Brand new unified communications platform paired to CRM for seamless customer and agent experiences across mobile, web and desktop.
- CloudCall Classic
Products and services
- CloudCall o1 Flagship unified communications platform that pairs with CRM/ATS systems to deliver calling, texting, analytics, and AI-driven workflow automation across mobile, web, and desktop. Designed mobile-first with a global hyperscaler network architecture and built-in disaster recovery and cybersecurity.
- CloudCall Classic Legacy unified communications platform for businesses that use CRMs, providing calling, texting, analytics, and AI-driven workflow automation integrated with CRM systems via desktop and mobile applications.
Quantifiable outcome
- 200%+ increase in pick-up rates with Local Presence
- +3 more outcomes
Companies that use CloudCall
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
CloudCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability5 records
Feature10 records
CloudCall partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- BullhorncoreCloudCall offers a dedicated computer telephony integration for Bullhorn CRM, embedding calling, texting, analytics, and AI-powered workflows directly within Bullhorn's ATS/CRM platform used by recruitment agencies worldwide.
- SalesforcecoreCloudCall provides a Bullhorn for Salesforce integration as well as direct Salesforce CRM integration, enabling call, text, and AI-powered workflow automation within Salesforce for sales and staffing teams.
- VincerecoreCloudCall offers the o1 Vincere integration, embedding unified communications and AI capabilities into the Vincere CRM platform for recruitment firms.
- MercuryminorMercury, a staffing firm, publicly recognizes CloudCall as a prominent partner within the recruitment sector and is looking to work with the company. This represents a GTM/partnership endorsement within the recruiting ecosystem.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
CloudCall competitors and assessment
Company assessmentDirect peers
- RingCentral: Largest pure-play UCaaS/CCaaS provider offering cloud PBX, contact center, AI summarisation, and CRM connectors (Salesforce, Bullhorn). Closest large-scale analogue to CloudCall's hosted telephony + dialer + CRM integration thesis.
- Aircall: Cloud-based CCaaS vendor built natively around CRM/helpdesk integrations (Salesforce, HubSpot, Bullhorn). Direct head-to-head with CloudCall in the CRM-embedded telephony-for-SMB-and-mid-market segment.
- 8x8: UCaaS/CCaaS platform with global voice, AI-powered analytics, and CRM connectors. Competes with CloudCall for multi-region staffing and BPO customers.
- Five9: Pure-play CCaaS vendor with AI summarisation, workforce engagement, and CRM connectors. Overlaps with CloudCall on outbound dialer, screen pops, and CRM-screen workflows used by recruiters and sales teams.
- Dialpad: AI-native UCaaS/CCaaS provider with voice, messaging, real-time coaching, and AI Recaps/notes — direct feature overlap with CloudCall o1's AutoNote and Real-time Coach.
- Talkdesk: Cloud CCaaS vendor with strong CRM integrations and AI-assisted agent tools. Competes for mid-market and enterprise voice-of-customer deployments analogous to CloudCall's staffing customers.
- Vonage (Ericsson): UCaaS/CCaaS provider now part of Ericsson, with API-driven communications and CRM integration capabilities targeting staffing, sales, and customer service use cases similar to CloudCall.
Broad incumbents
- Zoom: Incumbent UCaaS/CCaaS player with Zoom Phone and Zoom Contact Center, increasingly bundling CRM connectors and AI Companion summaries — overlaps CloudCall's voice + AI + CRM workflow positioning.
- Genesys: Enterprise CCaaS incumbent with cloud, AI, and workforce engagement offerings; competes for larger staffing BPOs and enterprise customer-service deployments where CloudCall also sells.
- NICE (CXone): Large enterprise CCaaS/WEM incumbent offering cloud contact center with AI, analytics, and CRM connectors — relevant benchmark for CloudCall's enterprise-ready positioning under CloudCall o1.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
CloudCall social profiles
Digital presenceCloudCall compliance and trust
Trust signalCompliance1 record
CloudCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
CloudCall leadership team
Management profileNumber of profiles
Profiles6 records
CloudCall funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CloudCall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CloudCall
What does CloudCall do?
CloudCall is a unified communications as a service (UCaaS) platform that embeds calling, texting, analytics, and AI-driven workflow automation directly into the ATS and CRM systems used by staffing, recruiting, sales, and customer-service teams. Its flagship product is CloudCall o1, a mobile-first unified communications platform paired to CRMs, alongside the legacy CloudCall Classic product. The platform is delivered via desktop and mobile applications, runs on AWS-hosted public cloud infrastructure, and provides features such as click-to-call, screen pops, power dialer, voicemail drop, local presence, AI-powered call summaries, and real-time coaching.
Is CloudCall a public or private company?
CloudCall is a private company. It is classified as public and is currently operating.
When was CloudCall founded?
CloudCall was founded in 2013. It employs 51 to 100 people.
Where is CloudCall based?
CloudCall is headquartered in Leicester, United Kingdom, in the Europe region.
How does CloudCall make money?
One revenue line is on record: unified Communications SaaS Subscription.
Who are CloudCall's main competitors?
Direct peers on record are RingCentral, Aircall, 8x8, Five9, Dialpad, Talkdesk and Vonage (Ericsson). Broad incumbents are Zoom, Genesys and NICE (CXone).
Does CloudCall have an API?
No public API is recorded for CloudCall.
What industry is CloudCall in?
CloudCall's product category is Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 5182 and its SIC code is 7372.